City Government of Davao

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

RELEVANT INTERESTED PARTIES MATRIX

(Internal and External)
(Note: Refer to Citizen’s Charter Manual)

A. INTERNAL RELEVANT INTERESTED PARTIES

1. Office/Division/District/Residential Facilities: CSWDO

Process Interested Needs Expectations Tool/ Method for

Party Monitoring and
Review
Training CSWDO - Training Needs -Quarterly training - Monitoring and
Employees Assessment/analysis of employees Evaluation plan
-Training Proposal -Learning Roll out -memo brief
-Profile/Master list of and feedbacking -Client/Workers
identified -Enhanced satisfaction survey
participants capacities and
-Training materials competencies
Coaching CSWDO - -Monthly coaching -Monthly Staff
and Employees Resources/materials and mentoring feedbacking
mentoring -Knowledge, -Tasked and -Coaching, Mentoring
Attitude and Skills relational oriented and Evaluation Plan
(KAS) worker -Profile/ Master list of
- Quarterly Staff employees
Development
Activity
Case load CSWDO -Updating of cases - Quarterly case - Case load planning
Review District -Physical Targets load review and analysis tool
employees - Program - Focus group
management discussion
- Quarterly -Case managed folders
evaluation
- Determination of
Case load
Performanc CSWDO - IPCR/ Operational - Quarterly -Performance
e Employees Control Report performance evaluation and
monitoring -Client Record Sheet monitoring monitoring tool
/evaluation - Case Managed - Assessment of - Feedbacking
and review Folders performance - Focus group
-awards and discussion
recognition - Guidelines on award
and recognition
Payroll CSWDO Salary and benefits Release of salary -Doc tracking system
employees and benefits within -Workers satisfaction
10-15 days survey
Procuremen CSWDO Procurement Release of supplies Doc tracking system
t of employees documents and materials
supplies within 6 months
and
materials
City CSWDO Requirements and - Release of -Records incoming and
Records Employees Input: complete document outgoing logbook
Manageme Clients - Document Control within 8 hours - Records Tracking
nt System Stakeholder Number System
s/ partners - Source of -Process flow chart
Other documents -Client/Workers
agencies - Title and Subject satisfaction survey
Description
- Name of the
 addressee
- Receiving unit
- Date
received/released
and initial of the
receiver
- Authorization letter
for district offices
and centers

B. INTERESTED EXTERNAL RELEVANT PARTIES

Tool/ Method for
Process Interested Party Needs Expectations Monitoring and
Review
Provision of - Barangay - Training Needs - Quarterly training - Training
Capability officials/functionarie Assessment/analysis - Learning Roll out Evaluation tool
Building s -Training Proposal /feedbacking - Participants
- Clients - Profile/masterlist of -Enhanced capacities feedbacking
-Stakeholders identified participants and competencies
-Training and
capability
development
Provision for A. Individuals/ -Emergency Shelter - Release of financial - Intake Sheet
financial families in crisis Assistance assistance within 20 - Form 200
assistance B. 65 years old and - Educational days for educational - Payroll
services above Assistance assistance -Master list
C. Victims of disaster - Burial Assistance - Release of financial -validation report
D. Unemployed/loss - Livelihood Assistance assistance for -disaster map
of employment - Aid in crisis situation disaster victims -disaster
- One-time subsidy within 5 days occurrence report
- Release of financial - Bureau of Fire
assistance for Protection Report
individuals/families and Certification
in crisis within 3 -Barangay
days certification
- Release of financial - Certificate of
assistance/one-time Indigency/Eligibility
subsidy for 65 years
old and above every
November of the
year
-complete and
accurate documents
Provision of A. Individuals/ - stockpile of food and - Release/delivery of -Masterlist/profiling
Emergency families victim of non-food dignified welfare of victims
Relief disaster - mobile kitchen goods within 24 -disaster intake
Assistance B. Individuals/ - evacuation hours sheet
families who is in center/facilities - disaster map
crisis situation - pool of volunteers - directory of pool
of volunteers
-disaster risk and
reduction
management
program
- distribution sheet
Rescue and Clients and other - Rescue plan - Within 15-30 - Hotline report
Surveillance stakeholders/partne - hotlines report minutes response -Police report
r agencies - rescue mobile - psycho social - Brgy. report
- processing centers intervention -Referrals report/s
Residential Clients - Admission - 6 months - Case folders
Care Facilities Barangay requirements temporary shelter - Family
Stakeholders/ -accredited facility/ies - case management conferences
partners - Accredited Court - Court
Social Worker/s follow-up/attendan
ce
-Operation Manual
- accreditation tool
Early 0 to 4 years old - ECCD checklist - Inclusion of -Registration form
Childhood children - Weekly Session Plan children ages 0-4 - Weekly Session
Care and -Growth monitoring y.o. to ECCD every Plan
Development report school year - Accreditation tool
- Registration form - Accredited Child - Parent-Teacher
- Accreditation Development conferences
guidelines/ Center/Workers - BCPC Plan
requirements - advancement of
- conducive learning children’s growth
and development and development
center - partnership of
families/communitie
s and local
government
-human resource
development
- program
management
-physical
environment and
safety
Issuance of Clients a. Certificate of - Release of - Intake sheet
Social Welfare PNP and other Indigency/Eligibility Assessment on -Assessment on
Documents agencies b. Assessment on Discernment within discernment tools
Discernment 7 days - Barangay
c. Social Case Study - Release of certification
Report/Brief Case Certificate of -Police blotter
Study Report Indigency/Eligibility/ - Birth Certificate
d. Solo Parent and PWD identification - Valid ID card
Identification cards/booklets - Parental consent
Cards/booklets Within 15-30 - Proof of income
e. Parenting Capability minutes
Assessment Report - Release of Social
f. Permit to Travel for Case Study
minors travelling alone Report/Parenting
Capability
Assessment Report
within 3-5 days
- Release of Permit
to Travel within 15-
30 minutes

Prepared and Submitted by:

PERLA D. REDULOSA, RSW
SARAH P.FESTIN, RSW
GILDA DELA GENTE-SALVAÑA, RSW
JULIE P. DAYADAY, RSW
GINA A. MOLON, RSW
NENITA A. LIM, RSW
MARLYN G. GUSTILO

Approved by:

ATTY. MARLISA A. GALLO, RSW

Department Head II