SC ADVANCE™ SERIES

OPERATION AND
MAINTENANCE GUIDE

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© 2018 CPI. All rights reserved SC ADVANCE™ SERIES OPERATION Part Number 252850036
AND MAINTENANCE GUIDE
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Published by:

Crane Payment Innovations

3222 Phoenixville Pike, Suite 200
Malvern, PA 19355
United States

MEI® SC Advance™ Series – Operation and Maintenance Guide

© 2018 CPI. All rights reserved

MEI, SCR, SCR Advance, SC, SC Advance, PPM Advance, and Easitrax are
trademarks of Crane Payment Innovations, Inc

Except as permitted under the relevant local legislation, no part of this publication
may be copied, transmitted, transcribed or distributed in any form or by any means,
or stored in a database or retrieval system, or translated into any language (natural
or computer) without the prior written permission of Crane Payment Innovation (CPI)

Crane Payment Innovations reserves the right to change the product specifications at
any time. While every effort has been made to ensure that the information in this
publication is accurate, CPI disclaims any liability for any direct or indirect losses
(howsoever caused) arising out of use or reliance on this information

This document does not necessarily imply product availability

Information in this document may change without notice

Part Number 252850036 Release G1

This edition February 2018
PCN Number 5000000020642
FILE REF SC Advance Series - Operation and Maintenance Guide_G1

VERSIONS
G1
First official release for customers

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 TABLE OF CONTENTS

1. OPERATION AND MAINTENANCE GUIDE .................................. 5

2. PRODUCT OVERVIEW ................................................................. 6
2.1 Model Codification...................................................................................................6
2.2 Serial Number .........................................................................................................7
2.3 Main Components ...................................................................................................7

3. INSTALLATION ............................................................................ 9
3.1 Installing the Chassis ..............................................................................................9
3.2 Acceptor Installation and Removal...................................................................... 10
3.3 Bezel Installation .................................................................................................. 12
3.4 Bezel Removal ..................................................................................................... 13
3.5 Cashbox Removal and Replacement.................................................................. 14
3.6 Installing Locks on the Cashbox.......................................................................... 17
3.7 Interface Card Removal and Replacement......................................................... 19
3.8 Installation / Removal of Bunch Note Feed (BNF) Attachment.......................... 20

4. MMI WARNING AND ERROR CODES........................................24

5. JAM CLEARING .........................................................................26
5.1 Acceptor Jam ....................................................................................................... 26
5.2 Cashbox Jam........................................................................................................ 27
5.3 Bunch Note Feeder (BNF) Jam ........................................................................... 27

6. PREVENTATIVE MAINTENANCE...............................................29
6.1 Cleaning Frequency ............................................................................................. 29
6.2 Acceptor................................................................................................................ 30
6.3 Cashbox Module .................................................................................................. 32

7. UPDATING SOFTWARE.............................................................33
7.1 Using Cashflow™ STS Tool for Software Update .............................................. 33
7.2 Using PPM Advance for Software Update.......................................................... 38
7.3 Using Serial Protocol for Software Update ......................................................... 38

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SAFETY INSTRUCTIONS
Expected use conditions: The MEI SC Advance™ Series product validates,
denominates, and stores banknotes. The product is intended to be integrated as a
peripheral within a Host Machine

SAFETY INSTRUCTIONS
Before installing the unit into a Host Machine, turn off all power
When installing or removing electronic boards observe all ESD
precautions to prevent damage
Beware of hot surfaces!

STANDARDS CONFORMANCE
MEI SC Advance series products operate at Safety Extra Low Voltage level (SELV)
as defined in standard EN60950-1 «Safety of information technology equipment».
They may be designed into equipment complying with IEC60950-1/EN60335-1
‘Safety of Information Technology Equipment’

SC Advance Series products are of Class 2 construction

EMC NOTICE
This digital device does not exceed the Class A limits according to EN 55032 and
IEC/CISPR 32 limits for radio interference. In a domestic environment the User may
be required to take adequate measures

DANGEROUS ENVIRONMENTS
The unit must not be operated in the presence of flammable gasses, fumes or water

PRODUCT DISPOSAL
Do not dispose of any part of an SC Advance Series product by incineration

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© 2018 CPI. All rights reserved SC ADVANCE™ SERIES OPERATION Part Number 252850036
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1. OPERATION AND MAINTENANCE GUIDE

The intent of this document is to familiarize a trained field technician with the
intermediate functions of the MEI® SC Advance™ family of products and to ensure
the product is installed properly, while highlighting proper product upkeep and
troubleshooting

Convention used in this document and in the Service Manual:

• Paragraph with the icon is intended to identify safety concerns

• Paragraph with the icon provides helpful instructions to make the SC

Advance easier to use

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2. PRODUCT OVERVIEW

The SC Advance™ Note Validator processes multi-width international “street

money” with the following basic functions:
1. Denomination, Validation and Acceptance of street banknotes for multiple
countries
2. Temporarily store the banknotes of the current transaction (Optional)
3. Store the banknotes in a permanent store, at the Cashbox Module

2.1 Model Codification

The following table shows the various models of and options for the SC Advance
family of products:

Cashbox Bill Path Interface

Product Generation Family Options Description
Capacity Width Option
SB Stackerless (base)
SC Secure cashbox
SE Stackerless w/ extended transport

(none) Legacy (gen 1-4)

N SC Advance

(none) 600-note cashbox

M 900-note cashbox
L 1,200-note cashbox
XL 2,200-note cashbox

66 66mm bill path (US)

76 76mm bill path (Canada)
83 83mm bill path (Intl)
85 85mm bill path (UK)

0 Gaming downstacker
1 Gaming upstacker
2 Retail
4 4-way barcode

1 RS-485 interface
2 Netplex
4 Optically-isolated EBDS
7 RS-232 interface
8 USB interface

B BNF
E EASITRAX® Soft Count™
N No cashbox
P Prom
R Retail kit
RL Retail kit w/ cashbox lock
S 4-inch harness
U USB harness
V Vault cashbox
X Deep cashbox
RA Rear Access Cashbox

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 2.2 Serial Number

All SC Advance™ units contain a unique, 11-digit serial number. This number is
used primarily for tracing product age and for warranty considerations. The table
below details the meaning of each digit:

Example Serial Number: 15790200129 Description

15 Week Manufactured (0-52)
7 Year Manufactured (Last Digit)
9 Manufacture Location
02 Configuration Code
00129 Sequential Production Number

2.3 Main Components

The SC Advance™ is composed of the following modules:

Acceptor- interface to the User (Inlet or “Bezel”) and banknote validation system

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CashBox- lockable,
secure, and removable
cash storage cassette

Chassis- metal housing

to which all other
components are
installed. Also
responsible for
physically fixing the
product to a host
enclosure

Interface Card-
interface which allows
the Acceptor to
communicate effectively
with the host machine

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3. INSTALLATION

Ensure that power is completely removed from the host machine prior
to installation

Take note that the cashbox does not physically lock into the chassis.
When removing the unit from the original packaging, take care not to lift and
carry via the yellow handle on the cashbox. Doing so may result in the
chassis/acceptor detaching from the cashbox, causing damage

3.1 Installing the Chassis

• Most models come equipped with a configuration-specific installed to the Interface

Card (IFC), located within the housing of the Chassis. Connect the interface
cable to the host machine. Make sure to dress all wires to avoid interference with
any other equipment or enclosure

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• Depending on the model of SC Advance™ used, there may be up to 18 mounting
holes provided on the chassis to aide in fixing the unit to the host enclosure.
These holes have been pre-tapped for M4 screws

If internal mounting considerations allow, install the unit with all

mounting hardware loose. Gently close the host enclosure door in order to
make the necessary adjustments so that the minimum clearances are met
between the door and the Bill Entry Guide (BEG), if installed. Gently open the
door, once again assuring that no interference is seen between the door and
the BEG. If no interference is seen, carefully tighten all mounting hardware.
Refer to the latest Integration Manual CD (P/N 252058039) for full details of
installation and mounting considerations

3.2 Acceptor Installation and Removal

• To remove, grasp the Acceptor firmly and lift the lower release bar

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• Remove the Acceptor away from the Chassis

• To install, depress the bar and place the Acceptor into the channel guides of the
Chassis. Ensure that the release bar is fully seated into the cut out shown
Failure to fully seat the Acceptor may result in Out-of-Service (OOS)
condition

After replacement, the unit will automatically perform a stack and cycle

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 3.3 Bezel Installation

• If the Bezel contains lights, connect the provided harness prior to bezel
installation. There is a connection port located to the left of the MMI lights

• Slide the Bezel onto the Acceptor, using the molded guides of the Acceptor
Housing. To ease installation, slide one end on first and follow with the other end
of the bezel

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• Make sure that the guides of the Bezel are fully seated into the molds on the
Acceptor. The Bezel should “snap” into place to indicate a full seat

3.4 Bezel Removal

• Slide a small, flat screwdriver between the Bezel and Acceptor housing. Slowly
and gently pry while pulling the Bezel away from the Acceptor. Repeat on
opposite side, if necessary

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 3.5 Cashbox Removal and Replacement

Standard / Forward-Facing Cashbox

• Grasp the handle of the Cashbox and pull to remove from Chassis

If more leverage is needed, place a thumb on the lower lip of the Chassis
(as pictured) and pull to remove the Cashbox

• To replace, push Cassette into Chassis opening until fully seated. The Chassis
contains guides for the Cashbox and is fitted with two springs near the end of
travel, which provide resistance. Clearing the tension in these springs will ensure
that the Cashbox is fully seated and flush against the back wall of the Chassis

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Rear-Removal Cashbox
• Pull down on the Lifting Module Handle to release the Cashbox from the Chassis

• Using the Cashbox handle, slide the Cashbox out of the Chassis to remove

• After the Cashbox has been replaced, ensure that the Lifting Module Handle is
raised to the closed position

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• Once the unit is properly secured, the LED status light on the rear of the Chassis
will illuminate green

After replacement, the unit will automatically perform a stack and cycle
of the Stacker Motor

Opening the Cashbox (capacity less than 2200 notes)

Standard SCN, SCNM, and SCNL Cashboxes can be opened using the provided
yellow latch. Using a thumb or finger, move the spring-loaded latch inwards to
release the access plate

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Opening the Cashbox (capacity of 2200 notes)
SCNLE/XL models, both forward and rear access models, use a sliding bottom plate
in lieu of a hinged version. To release, depress the yellow latch in the direction of the
arrow and pull. The plate will then slide forward, allowing access to the notes

3.6 Installing Locks on the Cashbox

The SC Advance™ series Cashboxes are capable of being fitted with up to two (2)
security locks. The product is designed to accept locks from a variety of
manufacturers, including:
• Medeco
• Kaba
• Abiloy
• VSR
• Miwa
• Duo
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Standard 5/8” and 1-1/8” type locks are supported. Due to the significant variation in
lock designs, spacers / washers may be required for some lock types. Contact CPI
for Cashbox lock specification, if needed

Each Cashbox is supplied with two (2) locking hasps

Locks vary greatly in price, security, keying policies, etc. The customer is responsible
for selecting a lock with performance that is fit for the intended purpose. CPI does not
test or endorse any specific brand of lock for security characteristics

When only one lock is used, the remaining blank hole does not give access to the
contents of the cashbox. However, some jurisdictions may require a blanking plug.
Contact CPI for assistance in obtaining a suitable plug

When two locks are installed, they must rotate in opposite directions

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 3.7 Interface Card Removal and Replacement

• Remove the Acceptor and Cashbox from the Chassis

• Grasp the I/F card and pull out to remove. This is easily performed by resting the
palm of the hand against the chassis and gripping the I/F card with the fingers in
the molded section, highlighted below

• Insert a new card. Firmly press the card using the molded guides, until fully
seated. An audible “click” will be heard when completed successfully

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 3.8 Installation / Removal of Bunch Note Feed (BNF) Attachment

Some SC Advance™ units may be fitted with a BNF attachment, which allows for
multiple notes to be placed at the bezel and accepted by the device. While BNF-
equipped units are supplied from the factory pre-installed, it may be necessary to
install or remove a BNF attachment on existing SCN units

• The BNF is attached to the SCN bezel via 2- T8 Torx screws, located behind the
removable Cartridge

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• Depress the Cartridge release lever. Pull on the Cartridge lip to remove

• Fix the BNF to the SCN using the provided screws (torque to 200 oz-in ± 20 oz-in)

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• Replace the Cartridge assembly by inserting until fully seated

Failure to fully seat the BNF cartridge may result in an increased likelihood of
jams. To ensure proper fitment, firmly push the cartridge into the body of the
BNF until the release lever is fully engaged (at the lowest possible point)

• Plug the BNF harness into the SCN accessory port

• If supplied with a Note Tray, install the Tray Bracket using the provided Philips-
head screws (torque to 90 oz-in ± 20 oz-in)

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• The BNF Note Tray can be installed by first depressing the guide, then guiding
into the Tray Bracket. Release the guide, once inserted, and the tabs on the Note
Tray will secure themselves to the Tray Bracket

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4. MMI WARNING AND ERROR CODES

Each MEI® Acceptor Module is equipped with a Man-Machine-Interface (MMI) panel,

located on the front face. This panel is used to indicate the device’s internal state and
highlight if the SC Advance™ currently has an error or fault. For indication, three
LEDs are used: Green, Yellow (Amber) and Red

The table below provides a reference to help determine the current device state and
possible methods that can be employed to correct irregular operation

MMI Indicator
Status Correction
Green Yellow Red
Solid - - Normal Operation None
ON
Clear condition with host machine that is causing the note
1 flash - - Unit disabled by interface validator to be disabled
Solid Solid Normal & cashbox cleaning
- Replace with a clean cashbox
ON ON recommended
Disabled by machine interface Fix the machine condition (e.g. check BV connection) &
1 flash 1 flash -
& cashbox cleaning required replace with a clean cashbox
8 8
- flashes flashes Security timeout Wait for timeout to expire

Solid Cashbox not seated or not

- - Reseat Cashbox
ON present

Preventative maintenance required by technician (clean

- 1 flash - Poor note acceptance acceptor)

2
- - Jam in Acceptor Module Remove the jammed note from the acceptor head
flashes

3
- - Jam in Cashbox Remove jammed note from Cashbox
flashes

4 4
- Cashbox cleaning required Replace with a clean cashbox
flashes flashes

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 MMI Indicator
Status Correction
Green Yellow Red

Solid
- - Cashbox is Full Replace Cashbox with a new (empty) one
ON

- - 1 flash Acceptor hardware failure Replace Acceptor Module

2
- - Interface Board failure Replace Interface Board
flashes
Unprogrammed unit or
3 Program unit with service tool (for example, Cashflow™
- - Software allocation memory is
flashes STS or PPM Advance™)
corrupt
8
- - flashes Note timeout Wait for timeout to expire
Unprogrammed unit or
Solid Solid Solid Program unit with service tool (for example, Cashflow™
Software allocation memory is
ON ON ON STS or PPM Advance™)
corrupt
Generic unit (programmed with Program unit with service tool (for example, Cashflow
Flashing Flashing Flashing factory default software) STS or PPM Advance™)
Insert blank Cashbox or with matched number
4 Unit’s Asst Number miss-match
- - programmed (more information can be found in
flashes (related to Easitrax™) Easitrax™ User Manual)
5
- - Easitrax Tag not found Insert Cashbox with RF Tag installed
flashes
6 Communication Error (related
- - flashes Reseat or replace Cashbox with another RF tag
to Easitrax)
7 Asset number not found Program the Asset number into acceptor using Cashflow
- - flashes (related to Easitrax) STS service tool
Unit has security timeout
8 8 Wait 20 minutes until the timeout has elapsed. Do not
- triggered (related to high-
flashes flashes remove power from the unit.
security software)

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5. JAM CLEARING

The following cases highlight how to properly open the SC Advance™ Validator and
retrieve the jammed note in order to return functionality to the machine. To
determine where the jam is located, refer to Section 4

5.1 Acceptor Jam

An Acceptor bill jam will be indicated by 2 flashes on the Yellow MMI LED (per
Section 4)

• Grasp the top latch of the Acceptor and pull in the direction of the arrow to
disengage the lid

• Lift the top portion of the Acceptor

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 • Check the bill path to see if note or debris is present. Clear any obstruction,
if one exists

• Grasp the upper latch of acceptor head again and close until fully seated

5.2 Cashbox Jam

• Refer to Section 3.5 for removal of the cassette (cashbox) module

• Check the bill path area for jammed notes. If none exists, open the cashbox
and check the stacker area

Be sure to carefully pull the cashbox, if removal is necessary. Aggressive

removal may result in a torn note

5.3 Bunch Note Feeder (BNF) Jam

• If supplied, remove the BNF bezel by depressing the yellow section and pulling
out and away from the inlet

• Locate the small yellow release lever for the BNF cartridge assembly

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• Depress the cartridge release lever using a flat-bladed screwdriver or similar tool
(pen or pencil is not recommended) and remove by pulling up and away from the
inlet

• Check the BNF housing for the jammed note and clear, if necessary

• Reseat the BNF cartridge assembly, making sure that it is fully seated in the
housing

Failure to fully seat the BNF cartridge may result in an increased

likelihood of jams. To ensure proper fitment, firmly push the cartridge into
the body of the BNF until the release lever is fully engaged (at the lowest
possible point)

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 6. PREVENTATIVE MAINTENANCE

6.1 Cleaning Frequency

The following table highlights the recommended maintenance frequency. The

cleaning frequency was chosen to ensure optimal performance. It may be necessary
to perform more or less frequent cleaning, depending on the operating environment
and usage. If operating under particularly harsh conditions, extra attention should be
given to the cleaning of the recognition sensors

Training Level Estimated Indoor Outdoor

Required Time for Labor Location Frequency Location Frequency
6 months or 3 months or
End User¹ 10 minutes Field Field
60,000 cycles 30,000 cycles
12 months or 6 months or
Field Service 30 minutes Field Field
100,000 cycles 60,000 cycles
24 months or 12 months or
Overhaul² 60-75 minutes ASC 200,000 cycles ASC 100,000 cycles

¹Overhaul maintenance and repairs require specialized equipment and training. These procedures have been omitted from this
document. Should a unit meet these maintenance thresholds, please contact the nearest CPI Approved Service Center (ASC).
Locations can be found at www.meitechnical.com

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 6.2 Acceptor

• Remove the Acceptor Module from the Chassis

• Grasp the top latch of the Acceptor head and pull in the direction of the arrow to
disengage the lid

• Lift the top portion of the Acceptor head

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• Clean the optics and recognition sensors on the lower half of the Acceptor, using
a lint-free swab or cloth (no cleaner)

• Clean the optics and recognition sensors on the upper half of the Acceptor, using
a lint-free swab or cloth (no cleaner)

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• Using a 5% Isopropyl Alcohol (IPA) solution and lint-free cloth, clean the Acceptor
rollers of any residual build-up

6.3 Cashbox Module

• Remove the Cashbox module from the Chassis

• Inspect and clean the two Cashbox presence sensors, using a lint-free swab or
cloth and 5% Isopropyl Alcohol (IPA) solution

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7. UPDATING SOFTWARE

Software for the device (application code and required variant/billset) may need to be
programmed prior to use. There are three methods in which to perform software
updates:
1. Cashflow™ STS software tool
2. Field programming module called PPM Advance™
3. Protocol specific commands via software packages trough Serial (RS232) or
USB (optional) interface

Please note that an un-programmed unit will not communicate via serial
interface. The MMI panel will illuminate all 3 LEDs and flash simultaneously

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 7.1 Using Cashflow™ STS Tool for Software Update

Cashflow STS support tool version 7.10 or higher is required for updating SC
Advance™ software. This tool also requires a license key, which can be obtained
from the CPI Technical Support team, upon request. More information about the
Cashflow STS installation can be found in STS User Manual

Ensure that the correct USB drivers are installed for the SC Advance™ prior to use.
Connect to the device via the front USB port on the Acceptor. Successful connection
will reveal a highlighted “Read” button and the unit Serial Number will populate on the
lower portion of the window

The STS Tool will not connect to the device via the EBDS/Serial
connection. It exclusively uses the front USB port for service operation

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Once connection to the SC Advance™ device is established, select and click on the
“Read” button to check the software and configuration

SCN Application Code and Variant (Billset) can be applied under the “Modules”
section

Bootloader Firmware should never be updated

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To update the application firmware or variant, click on the “Edit” button on the far-
right section of the screen, under the “Modules” section. By selecting the
“Include/Change settings” box, a different software version can be applied. Select
“Load” to initiate a Windows browser search for the desired files

Validate that the “User Interface” is set to “EBDS/SERIAL” within the “Customer
Configuration” section. Test mode will result in improper communication with the
host machine

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Any changes made will be reflected in the home screen via a BOLD HIGHLIGHT

When ready, these changes can be written to the device by selecting the “Write”
button near the top of the screen

For more information on how to update software or configuration

settings, please see the STS User Manual or integrated HELP section of the
program

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 7.2 Using PPM Advance for Software Update

The SC Advance™ software can also be updated using the PPM Advance™. The
application firmware, variant and/or configuration file(s) can be loaded to the
handheld device and delivered remotely with the need for a PC. For a detailed
description on how to load the required files into PPM Advance™ memory, please
refer to the PPM Advance User Manual. This document can be requested by
contacting CPI Technical Support

Before starting the software update procedure, ensure that the unit is connected via
the front USB service port to using a standard USB A-to-B cable. When navigating
through the PPM Advance™ device screen, select “BA Update” menu and “SCN”
submenu to select the software file(s) for update. Press (OK) button to send the
file(s) to the device

7.3 Using Serial Protocol for Software Update

The software can be updated via a special set of protocol commands, which can be
integrated into the host machine’s application. This method can be accomplished by
use of one of the existing API libraries or direct protocol integration

For more information please refer to Protocol Integration Manual and Protocol
Specification which can be requested from the CPI Technical Support Team

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