Republic of the Philippines

Department of Education
REGION IV-A CALABARZON
SCHOOLS DIVISION OF BATANGAS
STA. TERESITA NATIONAL HIGH SCHOOL

SECOND QUARTER EXAM IN TLE

COMPUTER SYSTEM SERVICING 9
I. Directions: Read and study the situation that describes the entrepreneurial characteristics or
attributes. Write the letter of your answer.
Angela is a registered nurse. She worked in a hospital for so many years, and now she is planning
to go into business venture. Let us guide her to become an entrepreneur by answering the following
questions:
1. What she should do in starting a business?
A. Be determined to run your business.
B. Be confident. Believe in your own capability.
C. Grab the opportunity, do what your mind dictates you.
D. Study the concepts and principles of entrepreneurial skills.
2. How does Angela fund her planned business?
A. Seek for the assistance of the financial institutions.
B. Borrow money from friends and relatives and go shopping.
C. Apply a loan from financial institution that offers high interest.
D. Avail the government program on financing micro-macro business and travel for pleasure.
3. If her business idea is a to put up a computer center, what qualities of a future entrepreneur she must
NOT possess?
A. Hardworker B. Helpful C. Patient D. Risk-taker
4. Which of the following is NOT considered as a characteristic of an entrepreneur?
A. Irritated B. Persistent C. Coping with failure D. Opportunity seeker
5. If she wants to expand her business, what characteristics she must avoid?
A. Arrogant B. Futuristic C. Goal setter D. Opportunity seeker
6. Who among the following are skillful and have the capabilities to see and evaluate business
opportunities?
A. Consumer B. Entrepreneur C. Owner D. Producers
7. Which of the following is involved in strategic thinking and goal setting to achieve objectives by carefully
maximizing all the available resources?
A. Excellent planner B. Has initiative C. Has initiative D. Sound decision maker
8. It involves developing and using logical, step-by-step plans to reach the goals.
A. Self-confidence C. Excellent planning
B. Set Own Standards D. Sound decision making
9. As an entrepreneur, you must learn how to deal with the frustrations and failures instead, turn these
into productive learning experiences.
A. cope with failures C. goal-oriented
B. future-oriented D self-confidence
10. Which of the following is NOT a characteristic of a successful entrepreneur?
A. Dependent B. Diligent C. Industrious D. Persistent
11. What would you do if your business or only source of income was destroyed?
A. Discouraged and do nothing
B. Look for alternative to sustain the business
C. Be calm and patient, wait somebody to help you
D. Just accept the fact that your business was bankrupt.
12. How would you react if you had lost everything you had gained in a blink of an eye?
A. Confident B. Cope with failures C. Dependent D. Hopeful
13. How would you overcome the challenge of large-sized powerful competitors?
A. Hopes with uncertainty C. Have a strong confidence
B. Learn from your mistakes D. Listen to the advice of fellow entrepreneurs
14. Which of the following is a characteristic of a successful entrepreneur?
A. Arrogant B. Committed C. Overconfident D. Selfish
15. In business, misfortunes and threats cannot be anticipated. If you consider these as challenges and
work them out and set good alternatives, then you are _________?
A. Confident B. Competent C. Persistent D. Risk taker
16. Which of the following below are BEST described as luxuries, advantages and desires that every
individual considers?
A. Desires B. Needs C. Requirements D. Wants

17. What managerial tool is used to assess the environment and to gather important information that can
be used for strategic planning.
A. SWOT Analysis C. SWOT Survey
B. Survey Analysis D. WOTS Analysis
18. Which of these are things that people CANNOT live without?
A. Desires B. Needs C. Requirements D. Wants
19. How will you define Environmental Scanning?
A. Process of improving the product
B. Process or activities that other people do business for you.
C. Process of offering goods and services to a market.
D. Process of gathering, analyzing, and dispensing information for tactical or strategic purposes
20. What activities other people or business do for you?
A. Goods B. Market C. Product D. Services
21. Yona is introducing an entirely new product to replace the old one. What kind of process is Yona doing?
 A. Innovation B. Intervention C. Intention D. Invention
22. Which of the following will help you determine the plan for a success setting up of your business?
A. Conduct a SWOT analysis
B. Survey of consumer associations
C. Getting feedback on the quality of service
D. Checking for similar business to avoid competition
23. Which of the following should be considered first by a prospective entrepreneur in choosing the right
location for his/her store?
A. Accessibility B. Competition C. Potential for growth D. Skill base in the area
24. Cesar studies the population in his immediate community. He is doing this to –
A. Predicts his biggest buyer
B. Identifies his would be “suki”.
C. Selects his favorite costumers.
D. Determines whom to sell his product or service.
25. It it one of the variables to help you identify the different customer groups: region, population, climate.
A. Behavior B. Benefits C. Demographics D. Geography
26.It refers to the usage, loyalty, readiness to purchase, attitude towards product, buying decision a
A. Behavior B. Benefits C. Demographics D. Geography
27. When the quality checker is about to check the materials, what is the information that he/she must
obtain?
A. Name of the product, prices, and quantity.
B. Name of the product, signature of the delivery, quantity, and prices.
C. Name of the product, contact number of the vendor, and official Receipt
D. Name of the product, quantity, official receipt number, date received, and signature of
purchaser.
28. What do you call to the set of rules that outline specification of dimensions, design of operation,
materials and performance and/or quality of materials.
A. Quality B. Procedure C. Production D. Standard
29. What will you do when you are going to return the materials to the supplier?
A. Ensure the money return C. Return the materials incomplete
B. Nag them on the wrong item sent D. Make arrangements with the vendor for
replacement
30. How will you monitor your received materials?
A. Make use of logbook C. Make use of manual counting
B. Make a checklist of faulty materials D. Make an inventory report of materials
31. Which of the following BEST describe a Quality Improvement?
A. Maintain the integrity of a process.
B. Source of employment opportunities and technological advances.
C. Purposeful change of a process to improve the reliability of achieving an outcome.
D. Provide enough confidence that a product or service will satisfy the given requirements.
32. What is the key to successful problem resolution?
A. Use the money for solving the problem
B. Use the mind ability to solve the problem on your own.
C. Use the appropriate tools based on the nature of problem
D. Use the relationship with the owner with there is a problem
33. Which of the following has the correct dimensions of attributes in operations management?
A. Quality<->Productivity<->Speed<->Cost
B. Quality<->Dependability<->Flexibility<->Cost
C. Quality<->Flexibility<->Support<->Cost<->Productivity
D. Quality<->Dependability<->Speed<->Flexibility<->Cost

34. In the manufacturing industry, why it is commonly called that quality drives productivity?
A. The quality is in process control
B. It improved strategy strikes quality.
C. The characteristics of modern quality is universal
D. It improved productivity is a source of greater revenues
35. What do you mean by PDCA in Quality improvement?
A. Plan, Do, Check, and Act C. Prepare, Do it, Chill and Act
B. Plan, Does, Check, and Active D. Profit, Do, Check and Accounts
36. What is a planned or systematic action necessary to provide enough confidence that a product or
service will satisfy the given requirements for quality?
A. Quality B. Quality Control C. Quality Assurance D. Quality Improvement
37. In the PROFIT model, T is stands for what particular process?
A. Train the employee and see to it the correct procedure
B. Trace the corrective action and very the desired correct procedure
C. Take offs the unnecessary implemented procedures and check the desired result
D. Track the effectiveness of the implementation and verify that the desired results are met.
38. Which of the following definitions that relates to a Flowchart?
A. It shows the cause and effect diagram that describes the relationship between variables.
B. It is an organize data by category and shows how many times each particular value occurs.
C. It puts data in hierarchical order which allows the most significant problems to be corrected
first.
D. It is a process in as much detail as possible by graphically displaying the steps in proper
sequence.
39. What is the other term for the cause and effect diagrams?
A. Collar diagram C. Descending order diagram
B. Fish bone diagram D. Pareto diagram
40. Which of the following describes a check sheets?
A. Help organize data by rows
B. Help organize data by shapes
 C. Help organize data by category
D. Help organize data by using numerous boxes
41. What is the use of histogram in organizing data?
A. Grouped data in rows
B. Create average of variability
C. Display the capability of the process
D. Plots data in a frequency distribution table
42. Which of the following is not part of the displaying process of Control charts? Determine the_____.
A. Data by row and column
B. Upper and lower limits average
C. Collected data within statistics
D. Statistical calculations of raw data.
43. Which of the following is not the work of auditors?
A. Audit and review C. Prepare checklist
B. Tests quality D. Write procedures
44. What do you call to the operational techniques and activities that are used to fulfil requirements for
quality?
A. Accreditations C. Quality Assurance
B. Quality Control D. Quality Improvement
45. In the PROFIT model, T is stands for what particular process?
A. Train the employee and see to it the correct procedure.
B. Trace the corrective action and very desired correct procedure.
C. Take offs the unnecessary implemented procedures and check the desired result.
D. Track the effective of the implementation and verify that the desired result are met.

II. Essay
You are part of the team for quality assurance in a computer company, during the meeting; the CEO of the
company wants improvements of the current product in the market which is the HP laptop flip. As part of
the quality assurance team, how will you provide good idea and process to improve the current product in
the market? How will you start the process? Write your inputs on your paper. (46-50)

Prepared by:

CARMINA R. ARRIOLA
Teacher I

Checked by: Noted:

JOSEPHINE A. AGOJO LORNA U. DINGLASAN

Head Teacher II Principal IV