Job Title: Help Desk Analyst

Client Name: Ace Thermal

Salesperson: Macie/ Joe

VMS# N/A

Hiring Carrie Smith

Manager(LinkedIn)

Program N/A

Coordinator (MSP):

Was there an Intake Not yet MPC to gain business

In-depth knowledge of technology devices (computers, laptops, printers,

Experience with VPN clients, MFA technologies and IT Ticketing Systems

Education:
· High school or equivalent (Required)
· Associate degree (or equivalent) in computer science or related
Ideal candidate · Bachelor’s degree (or equivalent) in computer science or related field
(preferred)
background: Experience:
· Equivalent: 2 years (Required)

Contract Duration: FTE

Will they convert Full Time Position

full-time?

MAX Bill Rate

MAX Pay Rate (or 50K

salary):

W2, 1099, C2C, W2

etc...

OT Pay
DT Pay

Tax Exempt Non-Exempt

Will they accept

Visa candidates?

Location: Seminole Ok

Can someone sit No this is onsite

100% REMOTE?
Notes from Program Description
At Signia Aerospace, the help desk analyst is responsible for handling all end
or Intake Call user IT-related issues with care. The help desk analyst is to work with end
users to troubleshoot computer-related difficulties, assist with the support of
network, and oversee the regular updating of all pertinent installations.
Technological expertise with a wide range of computer systems, hardware,
and software is essential for the help desk analyst to excel in this role and
help drive our organization forward.
Objectives of this role
· Provide user support across organizational operating systems
· Troubleshoot various computer software and hardware issues
· Document processes and maintaining service desk records
· Prepare, implement, and monitor computer patches and software updates
Responsibilities
· Field incoming help requests from end users
· Prioritize and schedule problem resolutions and escalate problems when
required
· Apply diagnostic utilities to aid in troubleshooting
· Access software updates, drivers, knowledge bases, and frequently asked
questions resources
on the Internet to aid in problem resolution
· Identify and learn appropriate software and hardware used and supported by
the organization
· Perform hands-on fixes at the desktop level, including installing and
upgrading software, installing
hardware, implementing file backups, and configuring systems and
applications
· Performing preventative maintenance, including checking and cleaning of
workstations, printers,
and peripherals
· Test fixes to ensure problem has been adequately resolved
· Perform post-resolution follow-ups to help requests
· Create, adjust, and maintain user settings and permissions
· Write technical support documentation for knowledge base, software
applications and end users
· Propose improvements to increase the IT value to the organization
· Participate in both corporate wide IT projects and facility localized projects
Requirements
Required skills and qualifications
· Two or more years of experience in a helpdesk role or similar position
· Comprehensive knowledge desktop support and troubleshooting
· Proven skills in performance analysis
· In-depth knowledge of technology devices (computers, laptops, printers,
copiers, etc.)
· Strong communication skills for training, assisting end users and
interacting with leadership
· Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server
Operating Systems
· Associate’s degree (or equivalent) in computer science or related field
Preferred skills and qualifications
· Experience with VPN clients, MFA technologies and IT Ticketing Systems
· Experience with Windows Active Directory, O365 and Azure
· Experience with infrastructure equipment (switches, firewalls, peripherals)
· Experience with phone systems (VOIP), Video Surveillance and door security
systems
· Professional certification a plus
· Familiar with CMMC and NIST security standards and certification processes
a plus
Physical Demands and Work Environment:
· The physical demands and work environment characteristics described here
are representative of those an employee encounters while performing the
essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is frequently required
to stand, walk, sit, use hands and fingers, talk and hear. The employee must
be able to squat, stoop or kneel. The employee must occasionally lift and/or
move items of light to moderate weight. The employee is regularly required to
communicate in person and by telephone, read regular and small print, sit,
use limited mobility in an office setting, use manual dexterity to type and
enter data, and use sight to read and prepare documents and reports.
· While performing the duties of this job, the employee regularly works both
indoors and outdoors and regularly drives a motor vehicle between work sites.
The employee may work near moving mechanical equipment and have the
potential threat of electric shock. The noise level in the work environment
varies from quiet to loud.
· 30% travel maybe required during project-based activities
Job Type: Full-time
Pay: Determined on Experience
Benefits:
· Dental insurance
· Employee assistance program
· Flexible spending account
· Health insurance
· Health savings account
· Life insurance
· Paid time off
· Vision insurance
Schedule:
· 8 hour shift
· Day shift
· Monday to Friday
· Additional hours required as needed
· Weekend hours required as needed
Education:
· High school or equivalent (Required)
· Associate degree (or equivalent) in computer science or related
· Bachelor’s degree (or equivalent) in computer science or related field
(preferred)
Experience:
· Equivalent: 2 years (Required)
Job Desc