Ticket

Group
Category
Emp. Id
Name
Ticket No.
Query
Solution
Last Query Date(LQD)
Escalated
IT
CCTV & Biometric
IMS1081
Nikita Moses Pereira
1094
since many months (about to 6months now) also the biometric wire seems to be loose and we need to keep
fixing it out earlier had informed the IT team too, but the problem still sets to remain the same. Attached a
to this your attendance is marked on worline too. last week also we sent our engineer to check the same, there
was an internet issue found but not any with the Biometric machine. Today also we checked the same with you
11-Mar-2024 08:16
No
IMS1123
Srinivas Shankar Belvi
1090
Biometric Not Working at Indiranagar center on 8th March, Friday. Kindly rectify.
1090. As we checked the machine status is connected now. I had a word with Vanishiree there was
some internet fluctuation issue at the center on Friday that time it was out of network . Now it is connected.
08-Mar-2024 23:30
No
IMS1168
Sameer Moreshwar Tarhane
1092
The biometric at the Indiranagar center is not functioning properly and blinking yellow/orange. As a result, the in-
out
no.data is not gettingAs
1092. recorded.
we checked the machine status is connected now. I had a word with Vanishiree there
was some internet fluctuation issue at the center at that time it was out of network and showing an orange
light. But that time you can punch in the device whenever it connects to the network it will sync the store data
09-Mar-2024 14:57
No
IMS1237
Vineet Sudhesh Gupta
1138
Malleshwaram-GATE Biometric not taking my attendance. Red light blinking
We found some connectivity issues in the LAN cable connected to the biomatrix machine. We will arrange
for an engineer soon to trace the LAN cable's end-to-end connection. As of now Attnadence machine is kept
near the router and directly connected to it, And it's working now with a green light indication on it.
30-Mar-2024 11:31
No
1139
CCTV installation is pending at new malleshwaram center.

30-Mar-2024 11:32
No
 IMS1304
Prem Singh Yadav
1097
Requesting to install a biometric at Nehru Place, New Delhi.
Dear Prem Singh Yadav, Thanks for writing to us. This is in regarding to your query
no. 1097. Attendance machine has been installed. Please contact with us whenever you will be at center
to register you finger in it. Thanks Team IT
11-Mar-2024 18:23
No
Desktop /Laptop / Printers & Accessories
CDEL2476
Stuti Gupta
1117
PFA screenshot.IT team asked me to raise a ticket with the snapshot.
laptop is under warranty we tried to log a complaint in the Lenovo. but they denied as at the time of the
troubleshooting laptop working on battery after removing the changer on the video call. So we will need to take
that laptop to the Lenovo service center personally to show them the issue. As discussed we will arrange
22-Mar-2024 17:41
No
CMUM2506
Neha Chauhan
1077
Dear Team, The projector has stopped working in Classroom-E of IMS GSL Borivali (Old centre). Would request
you to look
Dear Nehainto it and do the needful.
Chauhan, Thanks for writing to us. This is in regard to your query no. 1077.
The engineer visited and checked it; we didn`t find any issues. The projector starts on the first attempt.
Still, we removed the power cable cleaned it, and replugged it. Thanks Team IT
03-Mar-2024 10:54
No
1142
Dear Team, I am writing to report an issue with my office laptop charger, which has stopped working. I kindly
request a replacement
Dear Neha Chauhan, charger. Thanks for writing to us. This is regarding your query no. 1142.
Our engineer Mr. Girish P visited Borivali center and Your faulty charger has been replaced. Thanks
Team IT
31-Mar-2024 11:28
No
CPUN3142
Tapas Kumar Jha
1109
MY MOUSE IS NOT WORKING, PLEASE SEND NEW WIRELESS MOUSE
Dear Tapas Kumar Jha, Thanks for writing to us. This is regarding your query no. 1109. A new
Logitech M170 Wireless mouse has been provided. e Thanks Team IT
17-Mar-2024 18:00
No
CTHN2071
Sandeep Sushil Sharma
1106
Hi. Need a wireless mouse for my laptop
Dear Sandeep Sushil Sharma, Thanks for writing to us. This is regarding your query no.
1106. Logitech M170 new wireless mouse has been provided. Thanks Team IT
15-Mar-2024 15:01
No
HFIN0008
Rajesh K V Iyer
1132
LAPTOP BAG REQUIRED
 Dear Rajesh K V Iyer, Thanks for writing to us. This is regarding your query no. 1132.
A New Lenovo backpack has been provided. Thanks Team IT
28-Mar-2024 12:18
No
HFIN1907
Jayaraj Shivaram Naik
1141
Laptop bag required
Dear Jayaraj Shivaram Naik, Thanks for writing to us. This is regarding your query no. 1141.
Received. Thanks Team IT
01-Apr-2024 11:22
No
HPRO2232
Murugadas Sabhapathy Mudaliar
1123
Font Installation in Visualizers Desk - Rupali
Dear Murugadas Sabhapathy Mudaliar, Thanks for writing to us. This is regarding your
query no. 1123. As I talked with Rupali, she used another font and did work. Thanks
Team IT
27-Mar-2024 11:09
No
HSDC2471
Sachin Ramling Dhakpade
1144
NAS Space Cleanup
Dear Sachin Ramling Dhakpade, Thanks for writing to us. This is regarding your query no.
1144. Unwanted files that you have already deleted are removed from the recycle bin and old
snapshots are deleted. Thanks Team IT
01-Apr-2024 16:18
No
IMS1029
Priyanka Brihspati Vishwakarma
1098
My Charger is not working, Pls send a new laptop charger
Dear Priyanka Brihspati Vishwakarma, Thanks for writing to us. This is regarding your query
no. 1098. Your laptop charger has been replaced. Please handle the company assets with care as we
found the earlier charger plug pin damaged. Thanks Team IT
12-Mar-2024 11:45
No
IMS1076
Sheikh Abdul Rahman
1099
my laptop charger is not working please help in this
Dear Sheikh Abdul Rahman, Thanks for writing to us. This is regarding your query no. 1099.
A new adaptor has been arranged and checked. Thanks Team IT
12-Mar-2024 12:20
No
IMS1156
Kritika Rajendra Gupta
1105
The HDMI cable of counseling room 1 is broken. Attaching the image for your reference.
Dear Kritika Rajendra Gupta, Thanks for writing to us. This is regarding your query no.
1105. We forwarded this to Paresh by mail and this is a counseled cable so need to arrange an
electrician to replace it. Thanks Team IT
15-Mar-2024 14:26
No
IMS1171
Raghavendra Baramappa Naik
1129
My laptop does not showing the network
Dear Raghavendra Baramappa Naik, Thanks for writing to us. This is regarding your query
no. 1129. Our engineer Mr. Sandip, Visited at Dadar Center and resolved the issue. There was some
driver issue with the wireless network adaptor. Thanks Team IT
27-Mar-2024 19:17
No
1140
Laptop issue
no. 1140. As you are aware we are coordinating with the Lenovo customer care service and today
also changed the wireless adaptor driver and as of now it's working too. So they kept this case on observation.
30-Mar-2024 13:15
No
IMS1180
Thirumala Reddy K
1131
In my laptop C drive is almost full. So, I am not able to work and even the applications are also not supported.
Please
Dear check and do
Thirumala the needful.
Reddy K, Thanks for writing to us. This is regarding your query no. 1131.
Our engineer Mr. Girish , took remote and delete and move some unwanted file to another drive and free
some space of C Drive. Thanks Team IT
28-Mar-2024 11:21
No
IMS1237
Vineet Sudhesh Gupta
1081
Abrupt shutting down of laptop
Dear Vineet Sudhesh Gupta, Thanks for writing to us. This is regarding your query no. 1081.
We found some updates pending, so we ran it. And also change the sleep mode setting so please use it
now and if still you face the same issue please contact us. Thanks Team IT
04-Mar-2024 14:40
No
IMS1303
Riddhi Bipin Munoth
1102
suddenly and the fan starts working very loudly. The charger cable is not working properly. Mouse pad has not
been working
Dear Riddhi since the start (understanding
Bipin Munoth, Thanks the same, you
for writing gave me wireless
to us. This mouse) The keyboard
is regarding stops
your query no. 1102.
As we found the hardware issue in your laptop on the last visit, Today we replaced your laptop with all your
data backup in it. Please check and confirm the same. Thanks Team IT
13-Mar-2024 13:07
No
IMS1329
Ajay Murdeshwar
1082
I've tried using other chargers, but my laptop and charger have stopped working. Could you please assist me in
solving this? Additionally, kindly refer to the picture showing the white light not coming on when the charger is
We found
plugged in. the same issue earlier and we logged a complaint to Lenovo and they sorted out the issue. As we
discussed with Lenovo it's not a hardware issue so we need to reset the OS and again raise a complaint with
Lenovo. So we have replaced your laptop with one which we had at Jayanagar center. (As we checked all your
05-Mar-2024 15:28
No
IMS1353
Girish Sanjeev Deshmukh
1133
Samsung Printer is now working ( paper jam )
Dear Girish Sanjeev Deshmukh, Thanks for writing to us. This is regarding your query no.
1133. Our engineer Mr. Girish P, removed the jam paper from the try. Working smoothly now.
Thanks Team IT
 28-Mar-2024 12:23
No
IMS1380
Netra Shirish Pulee
1110
Hello, Kindly send one wireless mouse.
Dear Netra Shirish Pulee, Thanks for writing to us. This is regarding your query no. 1110.
A new Logitech M170 Wireless mouse has been provided. Thanks Team IT
18-Mar-2024 13:25
No
Email ID / Group ID / Consulting ID
IMS1042
Krinjal Sriram
1089
I have shared an email w.r.t email id creation & laptop requirement. Kindly expedite for the candidates joining on
Monday.
Dear Krinjal Sriram, Thanks for writing to us. This is regarding your query no. 1089.
Email IDs have been created and shared with you. And we will process the laptop requirement as per joining
dates. Thanks Team IT
08-Mar-2024 15:52
No
1104
Request you to create email ID's. Email has been sent.
Dear Krinjal Sriram, Thanks for writing to us. This is regarding your query no. 1104.
Email IDs have been created and sent to you in the same mail. Thanks Team IT
14-Mar-2024 17:55
No
1116
Hi Team, I ahve shared an email for ID creation and Laptops. Kindly look into it
Dear Krinjal Sriram, Thanks for writing to us. This is regarding your query no. 1116.
Email IDs have been created and shared with you via mail. Thanks Team IT
22-Mar-2024 15:48
No
1121
I ahve shared an email for email id creation and laptop allocation.Please do the needful
Dear Krinjal Sriram, Thanks for writing to us. This is regarding to your query no. 1121.
Email IDs has been created and shared with you on mail. Thanks Team IT
26-Mar-2024 18:01
No
IMS1181
Niraj Arvind Mishra
1122
Please create a group for resolving tech queries. Name of the group: [email protected] email id which
needs to be added: [email protected], [email protected]
Hi Niraj New group id [email protected] has been created and added [email protected],
[email protected]
27-Mar-2024 12:16
No
IMS1221
Rachel Agnel Furtado
1111
Designation Department Cost Centre Location Date of Joining Contact No Personal Email id Email
ID Group Laptop Status Sangmesh Hede Video Editor Digital Content Development Jayanagar Studio
Dear Rachel Agnel Furtado, Thanks for writing to us. This is regarding
Bangalore19-March-20249743118425 [email protected] [email protected] your query no. 1111.
Email Id has been created and added to the mentioned groups and shared with you by mail.
Thanks Team IT
19-Mar-2024 09:41
 No
IMS1237
Vineet Sudhesh Gupta
1086
Kindly reset the password for [email protected] and share
Dear Vineet Sudhesh Gupta, Thanks for writing to us. This is regarding your query no. 1086.
The Password has been changed for the mentioned email ID. Passwd : =GQq*AYQuL>X5qX> Kindly change
the same after the first login. Thanks Team IT
06-Mar-2024 12:43
No
Mobile & Sim card
CTHN2134
Shaminder Singh
1087
Hi, Gaurav Anand has joined for UG marketing for Gurgaon. Request you to arrange a new phone and sim card
forDear
him.Shaminder
The sameSingh,
can be delivered at the
Thanks for gurgaon
writing tocenter.
us. Regards
This is regarding your query no. 1087.
New Smartphone (Redmi C13) and the SIM (9967820279) have been provided to Gaurav Anand.
Thanks Team IT
06-Mar-2024 12:58
No
IMS1344
Anand Ashok Kadache
1095
Please provide handset for Vile Parle centre. Sim (Phone No.) is 9967091899.
Dear Anand Ashok Kadache, Thanks for writing to us. This is regarding your query no. 1095.
A new Redmi c13 smartphone has been provided. And handed over to Anjali. Thanks
Team IT
11-Mar-2024 11:01
No
IMS1403
Adnan Mustafa Qureshi
1114
Request you to kindly provide me with a mobile and a sim card along with it.
Dear Adnan Mustafa Qureshi, Thanks for writing to us. This is regarding your query no.
1114. Redmi smartphone and Airtel SIM (8454046442) has been provided. Thanks Team IT
19-Mar-2024 14:03
No
Network / Internet / Devices
HFIN1907
Jayaraj Shivaram Naik
1125
WIFI passwords required for mPOS
Dear Jayaraj Shivaram Naik, Thanks for writing to us. This is regarding your query no. 1125.
Wifi password added to mPOS device. Thanks Team IT
27-Mar-2024 12:01
No
IMS1171
Raghavendra Baramappa Naik
1127
Net not working for Dadar IMS
Dear Raghavendra Baramappa Naik, Thanks for writing to us. This is in regard to your query
no. 1127. The Internet issue from the ISP side has been resolved and it working now.
Thanks Team IT
27-Mar-2024 16:32
No
 Other IT queries
HPUB1944
Shahid Malek
1134
Hello, We are organising a BBA event on March 31, 2024. Please provide the following IT requirements for the
event: 1- Slide Changer - 1 2- Laptop Connectors - 2 3- Pen Drive - 2
Dear Shahid Malek, Thanks for writing to us. This is regarding your query no. 1134.
The required IT stuff is ready, Please collect it. Thanks Team IT
28-Mar-2024 15:14
No
IMS1067
Vipin Kumar Mishra
1088
Regarding updation of antivirus, folders are getting marked with cross sign
Dear Vipin Kumar Mishra, Thanks for writing to us. This is regarding your query no. 1088.
Thanks for the confirmation. Thanks Team IT
11-Mar-2024 16:05
No
IMS1221
Rachel Agnel Furtado
1143
I needed help for Digital Signature on epfo website
Dear Rachel Agnel Furtado, Thanks for writing to us. This is regarding your query no. 1143.
EPFO side required extensions and software installed. Thanks Team IT
01-Apr-2024 11:34
No
IMS1248
Riddhi Ashok Shah
1120
Projector, not working properly of classroom (Class - I & M)
Our Engineer visited and check, he found the projectors and screws from the ceiling side are loose
because of that the projection screen got out of the screen. our engineer tried to tighten it but the ceiling
height is too much to reach. So please coordinate with Paresh and ask him to arrange for an electrician to fix it.
26-Mar-2024 17:40
No
Software Licences
IMS1224
Abhijeet Ajay Kumar Singh
1124
educators, coaching instiutes list, college list etc along with contact details and email id. Data can be extracted
from multiple source like Google Business, Just Dial, Linkedin, Social medias etc. We would like to buy it for 1
Dear Abhijeet Ajay Kumar Singh, We will purchase this software by next week. I will let you know once it is
done.
27-Mar-2024 11:32
No
Grand Total
 Ticket Summary

Count TAT IQD vs SD Seek Clarification Seek Clarification Count Escalated Level TAT LQD vs SD

1 8 0 0 8

1 3 0 0 3

1 2 0 0 2

1 0 0 0 0

1 0 0
1 18 0 0 18

1 5 0 0 5

1 1 0 0 1

1 1 0 0 1

1 3 0 0 3

1 0 0 0 0
1 0 0 0 0

1 2 0 0 0

1 0 0 0 0

1 0 0 0 0

1 3 0 0 3

1 1 0 0 1

1 0 0 0 0
1 1 0 0 1

1 2 1 1 0 2

1 0 0 0 0

1 0 0 0 0

1 2 0 0 2

1 1 0 0 1
1 0 0 0 0

1 2 0 0 2

1 3 0 0 3

1 4 0 0 4

1 0 0 0 0

1 4 0 0 4

1 0 0 0
1 0 0 0 0

1 0 0 0 0

1 8 0 0 8

1 2 0 0 2

1 7 0 0 7

1 0 0 0 0

1 0 0 0 0
1 0 0 0 0

1 5 1 1 0 0

1 0 0 0 0

1 1 0 0 1

1 2 0 0 2
43 91 2 2 0 84
Reopen Reopen Count

0
0

0
0

0
0

0
0

1
0

0
0

0
1