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554 5.7.1_ Relay access denied - Excel Micro

The document addresses the '554 5.7.1: Relay access denied' error in Proofpoint Essentials, explaining that it is a closed relay system requiring user association. To resolve the issue, users should check domain relay access settings and ensure the affected user is listed in the appropriate sections. If the problem persists after making changes, it is advised to contact support for further assistance.

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10 views

554 5.7.1_ Relay access denied - Excel Micro

The document addresses the '554 5.7.1: Relay access denied' error in Proofpoint Essentials, explaining that it is a closed relay system requiring user association. To resolve the issue, users should check domain relay access settings and ensure the affected user is listed in the appropriate sections. If the problem persists after making changes, it is advised to contact support for further assistance.

Uploaded by

cyberdiamond
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Excel Micro / Proofpoint Essentials™ / Proofpoint Essentials™ (PPe)


554 5.7.1: Relay access denied
Why do I keep getting a "554 5.7.1: Relay access denied"?

Proofpoint Essentials is a closed relay system. This means that all mail going through the Essentials platform must have a user
associated with the platform, whether that be End-User, alias, or Functional Account.

To resolve this issue you will want to check a few areas on the platform.

1. Check to see if the Domain has relay access turned on.

Go to Company Settings -> Domains then make sure the switch is turned on to green.

2. Check the Users and Groups

Make sure the user who is getting the relay access denied message is listed in this section.
If the account is a functional account, make sure the account is also listed under Functional Accounts tab.

Note* If you just added the user in the last hour or enabled relay on the domain, your changes might have not taken effect. Give any
enabled domain or added user 30 to 60 minutes to properly propagate on the platform.

If you still keep getting this error message after trying these steps please contact support.

Also see:

Masquerade domains

Can Proofpoint Essentials be used to forward email for non-registered domains?

Sending to Distribution Groups with external domain recipients

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Carlos Rios
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Posted a year ago
Updated a year ago

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Masquerade domains and Proofpoint Essentials

Can Proofpoint Essentials be used to forward email for non-registered domains?

Sending to Distribution Groups with external domain recipients

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