Enrolment Form

International Students

All references to UCOL on this enrolment form should be read as references to Te Pūkenga – New Zealand Institute of Skills and Technology
trading as UCOL.

Thank you for applying to study with us. Please complete this form and return it to us as soon as possible. If you
need assistance or further information, please email [email protected]

Have you previously applied or enrolled at UCOL, or Whanganui Regional Community Polytechnic?
No Yes - Please provide student ID No:

1 MY PERSONAL DETAILS
Enter your name as it appears on your passport.

Mr Mrs Miss Ms Other - If “other” please enter details:

Family Name(s) First Name(s)

Preferred Name Date of Birth

DAY MONTH YEAR
Gender First Language
Male Female Gender Diverse - Please Specify (optional):
Passport No Nationality (as shown on your Passport) Issuing country

Current Address
ADDRESS 1

ADDRESS 2 TOWN OR CITY

STATE COUNTRY POSTCODE

Home Telephone Number Mobile Number

( COUNTRY CODE ) ( AREA CODE ) ( COUNTRY CODE ) ( AREA CODE)
Email Address

Next of kin/emergency contact name (Not recruitment agent)

Next of kin/emergency contact address

Relationship to you Next of kin/emergency contact telephone number

( COUNTRY CODE ) ( AREA CODE)
If under 18 years old at the time of application please provide the name and contact details of your parent or legal guardian.
Name of parent/legal guardian Address

Telephone/Mobile Number
( COUNTRY CODE ) ( AREA CODE ) Email address

2 QUALIFICATION
I wish to study the following qualification(s) (see International Prospectus or UCOL Website)
Qualification Name/s

Elective Sheets will be provided if appropriate for the qualification you have chosen to study.

Identify your programme preferred start date as listed on the UCOL website or International Prospectus

MONTH YEAR

Which campus will you be studying at?

Manawatū Wairarapa Whanganui

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Are you CURRENTLY awaiting results of any studies undertaken this year?
No Yes - please provide details:

Qualification: Institution:

Country: Date Results Available: DAY MONTH YEAR

3 CAREER / STUDY PATHWAY

Why did you choose this study programme?

What are your intentions after you have finished this study programme? e.g. further study?

Your answers to these questions will help us ensure that you are choosing the most appropriate study programme for the educational outcomes you
are seeking.

4 MY EDUCATIONAL HISTORY
SECONDARY SCHOOL RECORD
Name of the last secondary school you attended

City State/Province Country

What is the highest level of achievement you hold from a secondary school?

Date you completed your last year at secondary school: MONTH YEAR

A certified1 copy of results is required, please attach.

TERTIARY EDUCATION STUDY RECORD

Is this application for your first year at a tertiary/higher education institution? Yes No
If your answer is “No” please give details of your study and attach a certified1 copy of your academic records.

Years Enrolled Qualification Completed

Institution Country Qualification
From To Yes Year

Do you want to apply for credit of papers completed at another tertiary institution? Yes No You will be required to submit additional forms.
ENGLISH LANGUAGE PROFICIENCY
Have you completed an English Language Proficiency test? Yes No If “Yes”, please specify ie IELTS, OET etc.
Please attach your most recent test results.
PRIOR ACTIVITY
What was your main activity or occupation as at 1 October last year?

Polytechnic Student Secondary School Student University Student Wage or Salary Earner

House Person or Retired Private Training Establishment Student Self Employed Unemployed Other

Location New Zealand Overseas (specify):

5 RECRUITMENT AGENT DETAILS

Are you using someone who you believe is a UCOL recruitment agent to assist you? Yes No
If yes, please insert the company name and contact details.

Company Name: City:

Email Address Country:

6 MEDICAL AUTHORITY AND INSURANCE

In the event of accident or ill health, I, hereby authorise the full use and disclosure of
all information related to my health between all health practitioners, all District Health Boards, UCOL and all emergency services (and each of them).
I authorise the disclosure of all health information obtained by all health practitioners (or their agent) who treats me, to UCOL and to my next of kin
or emergency contact person (and each of them).
I authorise medical treatment in life threatening situations, should my next of kin or emergency contact person be unavailable or unable to give
consent.
I authorise UCOL to use and disclose all information obtained by UCOL pertaining to my health as UCOL determines appropriate.

DISABILITY
Do you have a disability? Yes No Impairment? Yes No

Chronic medical condition? Yes No Long term injury? Yes No

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If you have answered yes above, please provide details of condition and support required

Note: UCOL may request further information.

INSURANCE IS A COMPULSORY COMPONENT TO STUDY IN NEW ZEALAND

Once you accept an Offer of Place to study at UCOL medical and travel insurance will be purchased on your behalf and UCOL will invoice you
unless you choose to opt out and purchase your own.
Do you have any pre-existing medical conditions that require disclosure for insurance? Yes No

If you have a pre-existing medical condition, non-disclosure may make your insurance invalid.
If you already have medical and travel insurance please attach a copy of your policy and certificate.

7 ACCOMMODATION
Please tick your preferred accommodation option:
I will make my own arrangements. I do not want accommodation booked for me.
Please remember if you arrange your own accommodation you must keep us informed of where you are living.

I would like UCOL to provide me with a list of accommodation options.

I would like UCOL to arrange a Homestay (requirement for under 18). Homestay accommodation is where you live with a New Zealand
family. You are provided with your own fully furnished room and three meals a day.

Please note, special accommodation requirements apply to you if you are under 18 years old when you commence your study at UCOL.
You must advise us of your arrival details at least two weeks prior to your arrival.

8 MY ACKNOWLEDGEMENT AND DECLARATION

1. In completing this form, I am applying and provisionally enrolling at UCOL, and if UCOL confirms my enrolment in writing and if UCOL
receives my acceptance of an offer of place before its expiry date then I agree:
I. To pay to UCOL in full relevant tuition fees and all other fees set by UCOL before the first date that teaching starts on the qualification I am
enrolled in.
II. To comply with all UCOL’s statutes, policies and procedures (including all amendments and new statutes, policies and procedures
introduced after the date of this Enrolment Form (International Students).
III. I acknowledge that in applying for enrolment I have not relied on UCOL’s (and / or UCOL’s recruitment agents or contractors) judgement
that qualification(s) / course(s) are suitable for any particular purpose or will achieve any particular result unless notified to me, in writing, by
UCOL.
IV. In applying for enrolment I acknowledge that, apart from the statements and warranties expressly given to me in writing by UCOL and not
any recruitment agent, all other statements and warranties (express or implied) are excluded except as prohibited by law.
V. I have received full written details of all fees, and any items that are or may be required by UCOL to be purchased or provided by me, for
the qualification(s) / course(s) I have chosen.
VI. I agree that the provisions of this Enrolment Form (International Students), together with the Further Terms and Conditions for
International Students that were attached to this form, and which I have kept, current at the date I sign this form, form my contract with
UCOL. That contract can only be varied by UCOL in writing, signed by UCOL.
VII. I have read the UCOL International Prospectus, Study Guide and Website and I understand them.
VIII. I agree to supply all information UCOL asks me to supply.
IX. UCOL can use any photograph, video and/or recording taken of me for the purpose of marketing and media during and after my enrolment
at UCOL. I agree to sign other documents required by UCOL for this purpose.
X. I acknowledge that I am aware of the Education (Pastoral Care of International Students) Code of Practice 2016 (including Amendments
2019) and the Dispute Resolution Scheme (DRS), and I have received clear and sufficient information enabling me to make an informed
choice about studying at UCOL.
XI. I agree that where I am transferring to UCOL from another education provider in New Zealand I consent to UCOL obtaining all information
concerning me from that provider.
XII. I have read the Privacy Statement in the Further Terms and Conditions attached to this Enrolment Form (International Students) and in
signing this Form I agree to it.
XIII. If this Enrolment Form (International Students) is translated into another language, I must sign the English version and only the English
version applies.
2. I agree that if UCOL confirms my enrolment, in writing, and if UCOL receives my acceptance of the UCOL offer of place, I may only
withdraw if UCOL’s International Recruitment and Conversion team are notified in accordance with the UCOL International Student
Fees and Refunds Procedure current at the time I sign this form. My eligibility for a partial refund of the tuition fees and when I have not
already paid fees my obligation to pay fees, depends on whether I am within the timeframes stipulated in the International Student Fees
and Refunds Procedure attached to this form, and a copy of which I have kept.

9 DECLARATION

I declare that, to the best of my knowledge, all the information I have provided on the Enrolment Form (International Students) is true and complete,
that I have read, I understand, and I agree to the terms and conditions on this form, and the further terms and conditions attached to this form, and
that all references to UCOL, including on the further terms and conditions, were read as referring to Te Pūkenga – New Zealand Institute of Skills and
Technology trading as UCOL.
Signature Date
DAY MONTH YEAR

Parent/Legal Guardian Signature (if applicant under 18 years of age) Date

DAY MONTH YEAR

Parents/Guardian of applicant under 18 years old must also sign an additional form before they can be enrolled.

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10 CHECKLIST
Before you submit your application please check you have completed all of the following:

Application is fully completed, dated and signed by me, and my parent / legal guardian (if applicable)

I have attached a certified1 copy of the photo page and address page of my passport.

I have attached certified1 proof of my highest level of education achievement (certificate and transcript).

I have attached certified1 evidence of English Language proficiency results.

I have attached evidence of medical and travel insurance (if applicable).

My parent/legal guardian has completed an Authority and agreement form for international applicants under 18 years (if applicable).
1
A certified copy is a photocopy of the original document, which is signed by a Solicitor, Justice of the Peace, Notary Public or authorised UCOL
person as being a true copy of the original document.

Please email completed application to: Or post to:

[email protected] UCOL Palmerston North, International Admissions,
Private Bag 11022, Palmerston North, New Zealand 4442

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11 FURTHER INTERNATIONAL ENROLMENT TERMS AND CONDITIONS

The following are the further terms and conditions of your enrolment with UCOL as an International student, in addition to those terms and
conditions on the Enrolment Form (International Students) you signed.

1. UCOL’s limitation of liability

In signing the Enrolment Form (International Students), you agree that, to the extent permitted at law, UCOL’s liability to you, however
it arises, if established, is limited to twice the amount of the tuition fees that you pay to UCOL for the enrolment period in which the
liability arises (inclusive of any refund paid to you).

2. Disputes and complaints

In signing the Enrolment Form (International Students) you agree to abide by UCOL’s statutes and policies for resolving disputes and
complaints.

3. Events beyond UCOL’s control

You agree that if UCOL is unable to perform its obligations by reason of any event beyond our reasonable control, then UCOL is released
from its obligations to the extent that we are prevented or delayed from performing our obligations.

4. Privacy Statement
In signing the Enrolment Form (International Students) you agree that:

Privacy Statement
I agree that this privacy statement applies to me for considering every enrolment application I make to UCOL, during each period I am
enrolled (if any) and at any time after my enrolment.

Collection, Use and Holding of Personal Information

I agree that UCOL (or someone on its behalf) will collect and use personal information from me or about me from others for the
purpose of deciding whether or not to enrol me, for purposes related to my study and for purposes related to UCOL’s functions or
activities.

UCOL will collect some of this information directly from me. I also authorise the collection of personal information about me from other
sources (including for verification).

Disclosure
I agree that the information collected about me and held may be disclosed by UCOL to:
i. Government departments and agencies in New Zealand.
ii. Organisations involved in delivery of qualifications including placements and quality assurance providers.
iii. Professional registration bodies and professional accreditation bodies, when relevant.
iv. English language testing organisations and organisations that verify qualifications and / or experience.
v. Service providers, when relevant.
vi. My parents or legal guardians if I am under 18 years old.
vii. Scholarship providers / sponsors / employers.
viii. Entities involved in pastoral care.
ix. Entities related to my financial support.

In signing the Enrolment Form (International Students) I authorise the collection, holding, use and disclosure of information referred to
above.

Access
I understand that I have the right to access personal information about me (subject to exceptions in the Privacy Act). I can ask that the
information held be corrected.

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 5. Qualification(s) / Course Cancellations / Postponements
At any time, even after you have accepted any offer of place, UCOL may, at UCOL’s sole discretion:
i. Cancel or postpone any qualification / courses you are enrolled in, whether partially completed by you or not. If UCOL cancels any
qualification / courses UCOL will supply a full refund of all the fees for qualification / courses it cancels, which you were enrolled in
and which you have not undertaken. If UCOL postpones any qualification / courses then if the new qualification / courses start date
does not suit you, you can receive a full refund of all fees for the enrolment period and not undertake the qualification / courses.
UCOL will not pay you (or anyone else) any compensation nor reimburse any expenses you have incurred.
ii. Change qualification / courses content and UCOL will not supply a refund except in accordance with the International Student Fees
and Refunds Procedure, and UCOL will not compensate you (or anyone else) for any such changes.
If you are studying at UCOL but offshore, you acknowledge that UCOL may deliver the qualification by distance if circumstances arise
that UCOL deems it desirable.

6. Enrolment Decisions
You acknowledge that you have (or where you are under 18 years old your parent / legal guardian has) made well informed decisions
that are appropriate for the educational outcomes you want. You are responsible for ensuring that you are enrolling in the correct
qualification and courses that you are eligible to study.
You acknowledge that if you are under 18 years old your parent / legal guardian has participated in your enrolment decisions.

7. Enrolment obligations
Before signing this Enrolment Form (International Students) you have (or your parent / legal guardian if you are under 18 years old has)
information required to understand your interest and obligations if UCOL offers you a place and if you accept.
If you become enrolled in a qualification, course or training, UCOL may cancel your enrolment at UCOL, and refuse to enrol you again on
the grounds that:
i. You are not of good character; or
ii. You are guilty of misconduct or a breach of discipline; or
iii. You are enrolled full-time at another education provider; or
iv. You have made insufficient progress in your study or training after a reasonable trial at UCOL or at another institution; or
v. Are permitted or required by law.
When you are studying at UCOL in New Zealand you understand that the Education (Pastoral Care of International Students) Code of
Practice 2016 and the Disputes Resolution Scheme applies. You acknowledge that you have received information about both.

8. Insurance
If you become enrolled for two weeks or more at UCOL in New Zealand, you will obtain those insurances specified in the Education
(Pastoral Care of International Students) Code of Practice 2016 (clause 16.5) for the entire period that you are enrolled at UCOL.
UCOL will arrange insurance on your behalf, and invoice you accordingly. If you do not wish to receive this insurance cover then you
must opt-out and provide a copy of your insurance policy and certificate.
You agree not to withhold any information and not to specify any false information that would entitle the insurer not to respond to any
claim or to cancel the insurance policies.

9. Immigration
You agree that you have taken reasonable precautions to ensure that you are entitled to study in the qualification at UCOL in New
Zealand.

10. Accommodation
If you are under 18 years old at the date that you commence your study with UCOL, you understand that if you are not living with your
parent/legal guardian or with a UCOL approved residential caregiver, you must be in a properly supervised group of students and your
qualification at UCOL must not be longer than three months.

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 11. Provisional enrolment at UCOL
Your enrolment is provisional upon:
i. UCOL being satisfied as to your identity and being satisfied, based on all the information you have supplied, that UCOL ought to
consent to your enrolment; and
ii. UCOL being satisfied that you meet the entry criteria (if any) and the English language proficiency requirements; and
iii. UCOL sighting evidence that you have the appropriate permit/visa to study at UCOL in the qualification(s); and
iv. UCOL receiving evidence of insurance policies; and
v. UCOL receiving in full all of UCOL’s tuition fees, all other fees set by UCOL (if any); and
vi. If UCOL offers you a place, UCOL receiving your acceptance of that offer before its expiry; and
vii. If you are under 18 years old when you accept any offer of place, UCOL also receiving your parent / legal guardian Authority and
agreement form.
UCOL may, in its sole discretion, waive, in writing, some of the provisional enrolment conditions.

12. Professional occupation registration

You agree that if entry into a profession/occupation is regulated by law, then UCOL makes no representation about entry into the
profession/occupation in respect of your study at UCOL. Entry into that profession/occupation is subject to the applicable law,
regulations and rules of the profession/occupation concerned.

13. Payment of fees

If UCOL offers you a place and if UCOL receives your acceptance of that offer then you:
i. Agree to pay to UCOL all UCOL tuition fees and all other UCOL fees before the first date teaching starts for your qualification.
ii. If UCOL allows you to start study after the first date that teaching starts then you agree to pay all UCOL fees before the date you
are due to start studying.
iii. Even if you do not attend you will be required to pay all UCOL tuition fees and all other UCOL prescribed fees unless UCOL
receives your withdrawal in the manner required by UCOL for international students as stated in the International Student Fees
and Refund Procedure attached to this form.
Note: Please do not pay any UCOL fees to any agent.

14. Refunds, withdrawals and changing qualification

The International Student Fees and Refunds Procedure forms part of your contract with UCOL. Before applying for enrolment you
acknowledge you have read and understand it. The International Student Fees and Refunds Procedure also contains provisions on
what you must do if you want to change your qualification(s)/course(s) or withdraw from study at UCOL.

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12 INTERNATIONAL STUDENT FEES AND REFUNDS PROCEDURE

Category: Business and Finance Date Created: May 2003

Responsibility: Executive Director Business & Industry Partnerships Date Last Reviewed: March 2021

Approval: Executive Director Business & Industry Partnerships Version: 21.1

PURPOSE
To describe and detail Student Fees, Charges and Refunds, including providing the framework for assessing applications for refund of fees
for international students.

SCOPE
This is a UCOL wide policy.

RESPONSIBILITY
The International Recruitment and Conversion team are responsible for the implementation of this policy.

REQUIREMENTS
1. Payment of fees
1.1 All fees and charges are in New Zealand dollars unless otherwise stated.
1.2 UCOL must receive payment in full of the tuition fees and student services levy (SSL) from an International Student no later than the
first date that they commence their programme.
1.3 In exceptional circumstances, and only with prior approval, arrangement may be made to pay fees by instalments. Students are
advised to review these arrangements in conjunction with Immigration New Zealand.
1.4 The total amount paid to UCOL must include any bank fees that may be incurred by UCOL.
1.5 Fees can be paid by credit card; these credit card transactions incur a merchant service charge from the bank.
1.6 No refunds of tuition fees and SSL will be paid to International Students, except as expressly provided for in Schedule A of this policy.

2. Fee protection for International Students

2.1 All monies received from an International Student are banked and recorded against that student in UCOL’s Student Management
System (SMS).
2.2 Monies received for fees are only applied when the student is fully enrolled at UCOL, until that time they are held in a bare trust.
2.3 UCOL financial systems and internal controls are audited on an annual basis by Audit New Zealand, and the ongoing financial viability
of UCOL is covered in this audit process.
2.4 UCOL is insured by a Business Interruption policy to cover such events as fire or flood, which could prevent delivery of UCOL’s
programmes. The policy provides for the running of UCOL’s programmes at an alternative site, or to meet contractual obligations to
refund students where UCOL is unable to deliver as a result of these events.

3. Withdrawal
3.1 An international student can only withdraw from a programme of study at UCOL by written confirmation, preferably by completing,
signing and returning to UCOL a UCOL Change of Details/Circumstances form, or by another form of written confirmation, including
email.
3.2 Except as expressly provided for in this procedure, no refund will be granted to an International Student who does not withdraw from
a programme in accordance with Clause 3.1 above.

4. Refunds as a Result of Withdrawal from a Programme or Qualification

4.1 The amount of a refund (if any) will depend on the date of withdrawal and/or the reason(s) for withdrawal. Please refer to the table in
Schedule A of this policy for the relevant dates of withdrawal and refunds or partial refunds that will be granted.
4.2 The date of withdrawal is the date that UCOL receives notification of withdrawal in writing from the international student.
4.3 Immigration NZ will immediately be informed of a student’s withdrawal from a programme of study..

UCOL International Student Fees and Refunds Procedure. Controlled Document – refer to Intranet for latest version Version: 21.1
5. Refunds as a Result of a Change in Residency Status
5.1 If an international student gains Permanent Residency during their programme of study, the student will not receive a refund of fees
for the courses already commenced unless:
(i) Residency was granted before the end of two weeks from the course commencement date; and
(ii) UCOL can access funding for the international student as an equivalent full-time student; and
(iii) The International Student has withdrawn in accordance with Clause 3.1 of this Policy and has enrolled at UCOL as a Domestic
Student.
5.2 Domestic fees will apply for the courses commencing in the following semester. No rebate will be offered for fees paid for any prior
study.

6. Programme Transfer
6.1 International students can transfer to an alternate programme of study at UCOL by completing, signing and returning, to UCOL a UCOL
Change of Details/Circumstances form, by email notification or other written confirmation.
6.2 Subject to the international student gaining the entry requirements, correct visa and complying with all terms and conditions of
enrolment, then the new enrolment can be completed.
6.3 If an international student wishes to transfer to an alternative programme of study at UCOL the student will not receive a refund of
fees for the courses already commenced unless.
(i) Request for transfer was received before the end of two weeks from the course commencement date; and
(ii) The International Student has notified their change of circumstances in accordance with Clause 3.1 of this Policy and has re-
enrolled at UCOL in an alternative programme.
6.4 If the international student does not meet the entry requirements, or does not receive a new visa for the new programme of study,
then the fees and any refund due revert to the original programme of study.

7. Refunds in other circumstances

7.1 At law, UCOL has the discretion to grant a full or partial refund to any student.
7.2 International students are expected to seek redress from their insurer for situations, which may be covered before applying to UCOL
for a refund as outlined in 7.3.
7.3 In special circumstances comprising reasons of a compassionate nature, UCOL at its sole option may grant a refund of a greater
amount than is stated in this procedure and/or may grant a refund outside the required timeframe for Withdrawal as stated in this
policy. If an international student believes that special circumstances of a compassionate nature exist, they must apply in writing to
UCOL, enclosing supporting evidence of the special circumstances claimed and they must provide all other evidence requested by
UCOL. UCOL will consider the request and may or may not grant a refund in an amount that UCOL deems appropriate.
7.4 If UCOL does not proceed with a programme offered and UCOL has received tuition fees and SSL from an international student for
that programme, UCOL will notify the international student in writing that UCOL will not be proceeding with the programme. Pursuant
to Clause 7.1 above, UCOL will grant a full refund of the tuition fees and SSL received by UCOL from the international student for that
programme but UCOL shall not be liable to compensate the student for any fluctuations in currency in the intervening period or for
any other costs incurred by the student whatsoever.
7.5 If UCOL is disestablished for incorporation into another institution and that new institution provides the programme or training, then
no refund will be available except in accordance with the usual Refund Policy.
7.6 If UCOL is no longer a signatory to the Education (Pastoral Care of International Students) Code of Practice 2016, then UCOL will refund
all tuition fees in respect of UCOL study not undertaken and all other prescribed UCOL fees for that study.

8. Payment of Refunds
8.1 Refunds to international students can be made by direct credit and will be returned to the original payee (less an administration
fee) or as directed in writing by the international student if they were the original payee. If UCOL does not receive such reasonable
written directions within 28 days of the date of withdrawal, UCOL may forward payment of the refund to the residential address of the
international student inserted on the international student’s Enrolment Form.
8.2 All refunds will be denoted in New Zealand Dollars. To refund the payment into the student’s bank account they must provide third
party verification of their bank account number, which should include the bank logo, the account number and the account name.
Refer to Creditor Supplier Payments Procedure, clause 1.

Relevant Legislation
• Education and Training Act 2020 and amendments
• Human Rights Act 1993 and amendments
• New Zealand Bill of Rights Act 1990
• Judicature Act 1903

UCOL International Student Fees and Refunds Procedure. Controlled Document – refer to Intranet for latest version Version: 21.1
Related Documentation
• Education (Pastoral Care of International Students) Code of Practice 2016 (including Amendments 2019)
• International Student Contract Disputes Resolution Scheme (DRS) 2016
• UCOL International Prospectus: International Student Fee Refund
• Admission and Enrolment Policy
• International Students Procedure
• Student Complaints Policy
• Student Concerns and Complaints Procedure
• Student Financial Support Policy
• Student Financial Support Procedure
• Creditor Supplier Payment Procedure
• Tuition Fees, Course Costs and Other Charges Policy and Procedure

Refund Summary Table

Reason for Withdrawal1 Documentation required Date of Withdrawal Amount of Refund Admin Charge

Failure to obtain Written notification of Prior to commencing the 100% of the fees3 $250
appropriate visa from withdrawal. programme. received by UCOL, less the
Immigration New Zealand2. administration charge.

After commencing the Partial refund of the fees3

programme. at the discretion of UCOL.

The Student no longer Written notification of Two or more weeks 100% of the fees3 $500
wishes to study at UCOL withdrawal4. before commencing the received by UCOL, less the
(for students issued a visa programme. administration charge.
in the name of UCOL).
Between 2 weeks prior and 90% of the fees3 received
2 weeks after commencing by UCOL, less the
the programme. administration charge.

More than two weeks No refund. Nil

after commencing the
programme.

UCOL is no longer able to No documentation Prior to commencing the 100% of the fees3 received Nil
provide tertiary education required. programme. by UCOL.
services, withdraws an
offer of place or is unable
to provide the programme
for any reason.

Exceptional circumstances Documentation supporting At any time. The amount and approval $500
(for example serious an application for a refund. of any refund is at the
illness). discretion of the Chief
Executive, or delegate. The
student is expected to seek
redress from their insurer
before applying to UCOL.

Any reason not detailed Less than two weeks 90% of the fees3 received $500
above. before commencing the by UCOL, less the
programme. administration fee.

More than two weeks No refund.

after commencing the
programme.

Note:
1
UCOL reserves the right to withdraw an Offer of Place because of incorrect or incomplete information supplied by a student or student’s agent, and
retain part or all of the fees3 paid.
2
Prospective students should not pay fees until such time as they have approval in writing of a ”Visa in Principle” from Immigration New Zealand.
3
Fees: aligns with the tuition fees, Student Services Levy, insurance and all other charges detailed on the Offer of Place.
4
If a student has arrived in New Zealand, proof they have returned to their normal country of residence, or received an alternate visa to remain in
New Zealand.

UCOL International Student Fees and Refunds Procedure. Controlled Document – refer to Intranet for latest version Version: 21.1