1. What does organizational communication ensure within an institution or 9. Which statement best defines formal organizational communication?

agency? a. Speed and accuracy a. Messages passed in social gatherings

b. Efficiency and clarity b. Communication with a hierarchical structure
c. Accuracy and efficiency c. Free-flowing exchange of ideas
d. Productivity and control d. Written informal exchanges
2. Which communication type flows from subordinates to supervisors? a. 10. Which of the following is an informal communication method?
Downward a. Exit interviews
b. Lateral b. Social gatherings
c. Upward c. Reports
d. Horizontal d. Bulletins
3. Which is NOT an example of upward-directed communication? a. 11. What is the main function of a business letter?
Reports a. Notify internal departments
b. Small-group meetings b. Convey formal messages externally
c. Exit interviews c. Log company decisions
d. Attitude surveys d. Track employee performance
4. Downward-directed communication includes: a. Informal discussions 12. Which business letter is sent to recruit new employees?
b. Procedural manuals a. Complaint letter
c. Cross-departmental emails b. Business invite
d. Employee publications c. Cover letter
5. What is lateral communication also referred to as? d. Resignation letter
a. Cross-level communication 13. What distinguishes business letters from social correspondences?
b. Interdepartmental communication a. Simplicity
c. Peer-to-peer communication b. Specific tone and format
d. Intra-company communication c. Personal anecdotes
6. Which is NOT a form of formal organizational communication? d. Brevity
a. Downward communication 14. What does a memorandum NOT typically do?
b. Informal discussions a. Confirm meeting details
c. Upward communication b. Convey personal opinions
d. Lateral communication c. Issue directives
7. What is a primary purpose of upward communication? d. Notify policy updates
a. Communicate policies 15. What format keeps all elements left-aligned with no paragraph
b. Convey employee feedback indentations?
c. Disseminate orders a. Blocked
d. Hold seminars b. Semi-block
8. What is a common medium for lateral communication? c. Full block
a. Supervisor memos d. Hybrid
b. Meetings 16. What is the main feature of a "Letter of Recommendation"?
c. Public address announcements a. Requesting policies
d. Company bulletins b. Recommending products
 c. Endorsing an individual a. Recommendations
d. Reporting incidents b. Goals and achievements
17. Which is NOT a part of a formal business letter? c. Detailed steps
a. Salutation d. Overall highlights
b. Enclosure notation 25. Which type of business communication focuses on risks and
c. Attendee list emergencies?
d. Subject line a. Business proposal
18. Which of the following is an example of a directive in a memorandum? b. Complaint letters
a. Policy update notice c. Incident reports
b. Minutes of the meeting d. Project background
c. Request for meeting approval 26. What is the main purpose of an oral presentation?
d. Specific task assignments a. Entertain the audience
19. Business proposals often begin with: b. Discuss informal topics
a. Title page c. Address an audience formally
b. Budget breakdown d. Express personal opinions
c. Executive summary 27. The first step to preparing an oral presentation is to:
d. Project description a. Create visual aids
20. What is the purpose of the "budget justification" in a business proposal? b. Practice delivery
a. Outline tasks c. Analyze the audience
b. Approve funding d. Develop objectives
c. Explain expenses 28. How can stage fright be reduced?
d. Summarize objectives a. Avoid eye contact
21. A project proposal includes: b. Practice extensively
a. Executive biography c. Use technical jargon
b. Project background d. Skip the introduction
c. Personal accomplishments 29. What is a key feature of a professional resume?
d. Audience analysis a. Project summaries
22. Incident reports are written to: b. Personal anecdotes
a. Highlight achievements c. Career history
b. Document significant events d. References
c. Approve budgetary needs 30. What is NOT part of the oral presentation process?
d. Request employee resignations a. Prepare materials
23. Which is a required element in an incident report? b. Engage the audience
a. Budget proposal c. Skip Q&A sessions
b. Event documentation d. Analyze objectives
c. Future objectives 31. Which format is best for internal organizational communication?
d. Letter of resignation a. Memorandum
24. What does the executive summary in a project proposal typically b. Business letter
address?
 c. Complaint letter b. Visualize success beforehand
d. Resume c. Avoid practicing too much
32. What does a "Minutes of Meeting" document NOT include? d. Skip using visual aids
a. Agenda items 40. Which part of a business letter indicates the purpose of the letter?
b. Policy highlights a. Salutation
c. Budget breakdown b. Subject line
d. List of attendees c. Enclosure notation
33. Which is considered a less formal business salutation? d. Inside address
a. Dear Sir 41. How does a memorandum differ from a business letter?
b. Sincerely Yours a. It is sent externally
c. My Dear Chris b. It is written informally
d. Very Truly Yours c. It is circulated within an organization
34. What is the main goal of communication in the workplace? d. It is always handwritten
a. Establish rules 42. What does lateral communication primarily involve?
b. Improve efficiency a. Sharing information within the same organizational level
c. Increase employee workload b. Communicating from subordinates to supervisors
d. Reduce dialogue c. Distributing information to external stakeholders
35. Which type of communication is most suitable for quick updates? d. Issuing company policies to employees
a. Incident reports 43. Which document is most suitable for recording meeting discussions?
b. Memorandums a. Memorandum
c. Formal letters b. Minutes of the Meeting
d. Project proposals c. Business letter
36. What is the primary purpose of a resume? d. Complaint letter
a. To summarize company policies 44. In which section of a project proposal are the goals of the project
b. To market yourself to employers outlined?
c. To document project goals a. Executive summary
d. To write incident reports b. Statement of need
37. Which of the following is NOT a key part of a project proposal? c. Objectives
a. Statement of need d. Appendices
b. Budget justification 45. What type of business letter is used to formally express dissatisfaction?
c. Informal discussion points a. Resignation letter
d. Title page b. Complaint letter
38. Which salutation is considered the most formal? c. Order letter
a. Dear Sir d. Cover letter
b. My Dear Beatrice 46. What is an important feature of downward communication?
c. Lovingly Yours a. Provides employee feedback
d. My Dear Mr. Gomez b. Disseminates information to subordinates
39. What is one key strategy to overcome stage fright? c. Encourages informal discussions
a. Focus only on the audience's reactions d. Focuses on decision-making at higher levels
 47. Which part of a business letter follows the salutation? 7. b. Convey employee feedback
a. Body Rationale: Upward communication helps share employee opinions or concerns
b. Signature with management.
8. b. Meetings
c. Complimentary close
Rationale: Meetings are common mediums for lateral communication within
d. Subject line organizations.
48. Which is NOT a tip for preparing an oral presentation? 9. b. Communication with a hierarchical structure
a. Organize your thoughts Rationale: Formal communication follows a specific structure within
b. Avoid connecting with the audience organizations.
c. Use visual aids 10. b. Social gatherings
d. Practice your delivery Rationale: Informal communication often occurs in casual or social settings.
49. What is typically included in a minutes of the meeting document?
a. Budget justifications Workplace Communication Materials (11–20)
b. Decisions made during the meeting
c. Employee evaluations 11. b. Convey formal messages externally
d. Marketing strategies Rationale: Business letters are formal tools for communicating with external
50. Which of the following best describes informal communication? stakeholders.
a. Structured and hierarchical 12. c. Cover letter
b. Flexible and spontaneous Rationale: Cover letters introduce job applicants to potential employers.
13. b. Specific tone and format
c. Written and recorded
Rationale: Business letters have a formal structure, unlike social
d. Formal and scheduled correspondences.
14. b. Convey personal opinions
Organizational Communication (1–10) Rationale: Memorandums are professional and avoid personal opinions.
15. c. Full block
1. c. Accuracy and efficiency Rationale: Full block formatting aligns all elements to the left with no
Rationale: Organizational communication ensures accurate and efficient message indentations.
transmission. 16. c. Endorsing an individual
2. c. Upward Rationale: Letters of recommendation support someone's qualifications for
Rationale: Upward communication flows from subordinates to supervisors to opportunities.
convey feedback or information. 17. c. Attendee list
3. b. Small-group meetings Rationale: Attendee lists are found in meeting minutes, not business letters.
Rationale: Small-group meetings are part of downward communication, not 18. d. Specific task assignments
upward. Rationale: Directives are often included in memorandums to assign tasks.
4. b. Procedural manuals 19. c. Executive summary
Rationale: Procedural manuals are used to share instructions, fitting downward Rationale: Proposals begin with an executive summary to provide an overview.
communication. 20. c. Explain expenses
5. d. Intra-company communication Rationale: Budget justification explains the reasoning behind proposed expenses.
Rationale: Lateral communication refers to communication within the same
organizational level. Business Proposals and Reports (21–30)
6. b. Informal discussions
Rationale: Informal discussions do not qualify as formal communication.
 21. b. Project background 36. b. To market yourself to employers
Rationale: Proposals detail the background to justify the project's purpose. Rationale: Resumes are tools to showcase skills and experiences to potential
22. b. Document significant events employers.
Rationale: Incident reports log significant or unusual events. 37. c. Informal discussion points
23. b. Event documentation Rationale: Informal points are not part of formal proposals.
Rationale: Incident reports focus on recording incidents in detail. 38. a. Dear Sir
24. d. Overall highlights Rationale: "Dear Sir" is a formal salutation commonly used in business letters.
Rationale: The executive summary highlights the proposal's main points. 39. b. Visualize success beforehand
25. c. Incident reports Rationale: Visualization builds confidence and reduces anxiety.
Rationale: Incident reports focus on workplace emergencies or unusual 40. b. Subject line
occurrences. Rationale: The subject line indicates the purpose of the letter.
41. c. It is circulated within an organization
Verbal Communication and Oral Presentations (31–40) Rationale: Memorandums are used for internal organizational communication.
42. a. Sharing information within the same organizational level
Rationale: Lateral communication occurs between peers or departments at the
26. c. Address an audience formally same level.
Rationale: Oral presentations are formal opportunities to deliver information 43. b. Minutes of the Meeting
verbally. Rationale: Meeting minutes record discussions and decisions made during
27. d. Develop objectives meetings.
Rationale: Setting objectives is the first step in preparing for a presentation. 44. c. Objectives
28. b. Practice extensively Rationale: Objectives outline the project's goals in a proposal.
Rationale: Practicing helps reduce anxiety and build confidence. 45. b. Complaint letter
29. c. Career history Rationale: Complaint letters are used to formally express dissatisfaction.
Rationale: Resumes summarize an individual's career and qualifications. 46. b. Disseminates information to subordinates
30. c. Skip Q&A sessions Rationale: Downward communication flows from supervisors to subordinates.
Rationale: Skipping Q&A limits audience engagement, which is part of the 47. a. Body
process. Rationale: The body of the letter comes immediately after the salutation.
48. b. Avoid connecting with the audience
Miscellaneous Communication Skills (41–50) Rationale: Connecting with the audience is essential for effective presentations.
49. b. Decisions made during the meeting
31. a. Memorandum Rationale: Meeting minutes document decisions for future reference.
Rationale: Memorandums are used for internal communication within 50. b. Flexible and spontaneous
organizations. Rationale: Informal communication is characterized by its spontaneous and
32. c. Budget breakdown casual nature.
Rationale: Meeting minutes do not typically include financial details.
33. c. My Dear Chris
Rationale: This salutation is less formal and used in more personal
communication.
34. b. Improve efficiency
Rationale: Communication in the workplace ensures efficiency and clarity.
35. b. Memorandums
Rationale: Memorandums are quick, concise updates for internal communication.