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Rakesh Sharma is a customer-focused hospitality professional with over 2.5 years of experience in upscale dining and guest relations, currently seeking a Waiter role on a cruise ship. He has a proven track record in achieving high guest satisfaction scores, training staff, and increasing revenue through upselling. Rakesh holds a Bachelor's Degree in Hospitality Management and possesses strong skills in service excellence, compliance, and multicultural communication.

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5 views

cv with utube

Rakesh Sharma is a customer-focused hospitality professional with over 2.5 years of experience in upscale dining and guest relations, currently seeking a Waiter role on a cruise ship. He has a proven track record in achieving high guest satisfaction scores, training staff, and increasing revenue through upselling. Rakesh holds a Bachelor's Degree in Hospitality Management and possesses strong skills in service excellence, compliance, and multicultural communication.

Uploaded by

Rakesh Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Rakesh

Location: Jaleswar +(91)7074381562 https://www.linkedin.com/in/


Sharma Colony, West Bengal, rakeshsharma7514 rakesh-sharma-16528318a
Waiter India @gmail.com

Customer-focused Hospitality Professional with 2.5+ years of experience in upscale dining, room service, and international
guest relations. Adept at delivering exceptional service in fast-paced environments, leveraging expertise in food safety protocols
(HACCP/USPH), POS systems (Micros), and multicultural communication. Proven track record in team coordination,
upselling, and ensuring guest satisfaction. Seeking a Waiter role on a cruise ship to contribute strong service ethics, adaptability,
and a passion for creating memorable guest experiences.

Work experience
The Olive Hotel, Bahrain | Waiter Juffair, Manama | October 2022 Present
• Deliver premium à la carte, buffet, and room service in a 4-star hotel, serving 50+ guests daily while adhering to
HACCP/USPH food safety standards.
• Achieve 95% guest satisfaction scores by resolving inquiries promptly and recommending personalized menu/wine
pairings.
• Train 10+ new staff on service protocols, POS systems (Micros), and hygiene practices aligned with HACCP/USPH
guidelines.
• Streamline table turnover by 20% through effective coordination with kitchen and service teams.
• Process payments, manage digital transactions, and upsell premium F&B items, boosting revenue by 15%.
Vivanta by Taj | Intern | Assistant Waiter Guwahati, India | October 2019 – March 2020
• Assisted senior waiters in fine dining operations, mastering table settings, wine service, and VIP guest etiquette.
• Maintained 100% compliance with HACCP/USPH-aligned hygiene standards during high-volume service periods.
• Enhanced guest experience by memorizing 50+ menu items, leading to a 10% increase in positive review.

Education

Dolphin School of Hotel Management MAKAUT | Kalyani, West Bengal | Jan 2018 – Jan

2021

Bachelor's Degree in Hospitality and Hotel Administration

Indira Gandhi Computer Shakshatra Mission (IGCSM) | Gaighata, West Bengal | Jan 2017 – Jan 2018

Advanced Diploma in Computer Applications

Skills
• Service Excellence: Fine Dining | Buffet & À La Carte Service | Room Service Operations | Upselling Techniques
• Wine Knowledge & Pairing | Multicultural Guest Relations | Conflict Resolution
• Technical Proficiency: POS Systems (Micros, Opera) | Order Management | Cash Handling | Microsoft Office
• Compliance & Safety: Applied HACCP/USPH Practices | Food Safety & Sanitation | Emergency Procedures
• Languages: English (Fluent) | Hindi (Fluent) | Bengali (Native)

KEY ACHIEVEMENTS
• Guest Satisfaction: Consistently achieved 95%+ scores through personalized service.
• Revenue Growth: Increased F&B sales by 15% via strategic upselling.
• Team Leadership: Trained 10+ staff, improving service efficiency by 20%.

Certification
• Bachelor’s Degree in Hospitality Management
• The Olive Hotel 2 Years Certificate in Food and Beverage Department
• Advanced Diploma in Computer Applications

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