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Smart Gated Community Management System

The Smart Gated Community Management System is a comprehensive platform designed for community management, integrating account management, security, payments, and communication for residents and admins. It features mobile and web accessibility, allowing residents to manage payments, guests, and service requests, while providing admins with tools for monitoring and reporting. The system enhances community interaction and efficiency through automated notifications, incident reporting, and a digital noticeboard.

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BIna
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Download as PDF, TXT or read online on Scribd
5 views

Smart Gated Community Management System

The Smart Gated Community Management System is a comprehensive platform designed for community management, integrating account management, security, payments, and communication for residents and admins. It features mobile and web accessibility, allowing residents to manage payments, guests, and service requests, while providing admins with tools for monitoring and reporting. The system enhances community interaction and efficiency through automated notifications, incident reporting, and a digital noticeboard.

Uploaded by

BIna
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Smart Gated Community Management System

Overview

The Smart Gated Community Management System is designed for a community compound.
The system provides a comprehensive platform for account management, security, payments,
and communication. Residents (both homeowners and tenants) use a mobile app, while admins
use a web-based dashboard.

1. Account Management
Resident Accounts

●​ Each resident (homeowner or tenant) has an account containing:


○​ House number
○​ Contact information
○​ Payment history

Admin & Management Accounts

●​ Separate admin dashboard for approving accounts, tracking payments, and managing
utilities.

Account Approval Workflow

1.​ Resident submits an application via the platform.


2.​ Admin verifies ownership/lease details and approves the account.
3.​ Account activation and welcome notification with community guidelines.

Resident Exit Process

1.​ Resident or landlord initiates an exit request.


2.​ Admin verifies clearance of all dues.
3.​ Account is deactivated and archived for future reference.

2. Payment Management
Payment Integration

●​ Supports seamless integration with local payment platforms like Telebirr, CBE, and
others.

Payment Processing & Tracking

●​ Residents can pay community fees, utility bills, and other charges via the platform.
●​ Admins can track all payments and generate reports.

Automated Notifications

●​ Payment reminders for upcoming and overdue dues.


●​ Late fee penalties applied as per community rules.
●​ Escalation notices for prolonged overdue payments.

Transaction Logs

●​ Detailed logs of all payments and transactions accessible to both residents and
management.

3. Security & Guest Management


Guest Pre-Approval

●​ Residents can add guest details (name, phone number, visit date) for security clearance.
●​ Homeowners may grant full guest management access to tenants or require approval for
each visitor.

Security Dashboard

●​ A dedicated admin portal for security staff to verify and approve guest entries.
●​ Visitor Log: Record and track all guest visits.
●​ Ride & Delivery Tracking: Security staff registers all visitors who are not in the system,
including ride and delivery personnel.

Incident Reporting

●​ Residents and security staff can report security concerns such as:
○​ Trespassing and vandalism
○​ Suspicious persons
○​ Noise complaints
○​ Emergency incidents
●​ Residents can upload photos or evidence when submitting reports.

Emergency Contacts

●​ Quick access to compound-specific emergency numbers for security, medical, and utility
services.

4. Utility & Service Management


Service Requests

●​ Residents can request maintenance services such as plumbing and electrical repairs.
●​ Requests are categorized by urgency, with priority handling for emergencies.
●​ Homeowners and landlords can monitor and approve property-related service requests.

5. Community Announcements
Noticeboard

●​ A digital bulletin board where management shares:


○​ Community news and updates
○​ Event Invitations
○​ Maintenance schedules

Emergency Notifications

●​ Instant alerts are sent via mobile app for urgent matters (e.g., power outages, security
alerts, or road blockages).

6. Communication Tools
Feedback & Complaints

●​ Residents can submit feedback or complaints directly to management.


●​ Anonymous reporting option available for sensitive concerns.

7. Reporting & Analytics


Expense Reports

●​ Detailed breakdown of shared costs, including maintenance and security fees.

Payment Trends

●​ Insights into payment timelines, overdue accounts, and resident contributions.

Security & Incident Reports

●​ Logs of security incidents and visitor trends for improved safety monitoring.

8. Mobile & Web Accessibility


Resident Mobile App

●​ Intuitive app for residents to:


○​ Make payments
○​ Manage guests
○​ Submit service requests
○​ Receive community updates

Admin Web Portal

●​ Comprehensive dashboard for community management:


○​ Monitor payments and approvals
○​ Track visitor logs and security reports
○​ Oversee maintenance tasks and announcements

Real-Time Notifications

●​ Instant alerts for:


○​ Payment reminders
○​ Guest approvals
○​ Security updates
○​ Community-wide announcements

9. Additional Enhancements
Document Storage

●​ Digital repository for contracts, agreements, bylaws, and other official documents.

Multi-Language Support

●​ Language preferences for residents, ensuring accessibility for a diverse community.

Customizable Settings

●​ Admins can adjust system settings such as:


○​ Notification preferences
○​ Payment methods
○​ Resident permissions

Conclusion
This Smart Gated Community Management System ensures seamless interaction between
residents, management, and security while integrating essential services into a single,
user-friendly platform. Whether managing payments, security approvals, or maintenance
requests, this system offers an all-in-one solution for an efficient and well-organized community.

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