Institute of Business

Administration Allama I.I. Kazi

Campus, Jamshoro University of
Sindh

Business/Community Internship Report

on
COD LUMHS HOSPITAL
JAMSHORO

Submitted by:

ABID ALI

BBA P-II
2K22/BBA/22

Supervised by:
DR ABDUL SATTAR SHAH

Academic Year 2024

 ACKNOWLEDGEMENT

All praise is due to Almighty Allah, the Most Merciful, Compassionate, Gracious , and
Beneficent, whose divine guidance, blessings, and providence enabled me to complete
this internship report successfully.

I extend my heartfelt gratitude to my esteemed teacher, DR ABDUL SATTAR SHAH,

Department of Business Administration, University of Sindh, Jamshoro. Your
enlighting lectures, motivational thoughts, and friendly support were instrumental in
shaping this report. Your inspiring guidance, kind sympathy, and constructive feedback
have been invaluable, and i am deeply thankful for your dedication to nurturing young
minds.

I would also like to express my sincere appreciation to the Medical Superintendent,

doctors, nurses, and staff members of Liaquat University of Medical and Health
Sciences (LUMHS) Hospital, Jamshoro. Their expertise, cooperation, and willingness
to share knowledge have greatly enhanced my learning experience during my
internship.

Lastly, I wish to thank my loving parents and supportive friends for their unwavering
encouragement, motivation, and emotional support throughout this journey. Their
presence has been a constant source of strength and inspiration.
 TABLE OF CONTENTS

Title page............................................................................................................01

Acknowledgement.............................................................................................02

Internship Letter...............................................................................................03

Internship Certificate.......................................................................................04

Table of Contents..............................................................................................05

Executive Summary..........................................................................................06

Section – 1 Introduction...................................................................................07

1.1 Concept of the Community Internship

1.2 Objectives of the internship

Section – 2 Overview of the Organization....................................................08

2.1 Organizational Structure and Functions

2.2 Impact and Community Engagement

Section – 3 Description of the Internship role..........................................9-10

3.1 History of the Organization

3.2 Vision of the organization

3.3 Mission of the organization

Section – 4 Analysis of Organization and Intern Activities......................11

4.1 Analysis of the Organization
4.2 Analysis of Intern Activities
Section – 5 Conclusion and Recommendations....................................12-13

5.1 Conclusion of the Study

5.2 Recommendation of the study

References.....................................................................................................14
 EXECUTIVE SUMMARY

As part of the mandatory requirement for the BBA-II degree, I undertook a two-week community
internship at LUMHS Hospital Jamshoro, specifically in the COD (Central Outpatient
Department). This internship provided me with an invaluable opportunity to gain real-world
exposure in a public-sector healthcare environment. It allowed me to explore the complexities of
hospital operations while developing a deeper understanding of both clinical and administrative
functions. Engaging in this internship not only enhanced my knowledge of healthcare management
but also provided insights into the challenges and dynamics of a hospital setting.

During my time at COD, I was actively involved in observing various healthcare processes, from
patient registration to treatment planning. I shadowed healthcare professionals across multiple
departments, including emergency, pediatrics, and surgery, which gave me a firsthand
experience of how different units collaborate to ensure seamless patient care. I also had the
opportunity to interact with doctors, nurses, and administrative staff, which helped me understand
the significance of teamwork and coordination in a hospital environment. Observing the daily
workflow of healthcare professionals allowed me to appreciate the dedication and expertise
required to manage patient care effectively.

Additionally, my internship experience included witnessing various medical procedures,

diagnostic tests, and even surgeries, which broadened my perspective on clinical practices and
patient management. Through direct exposure, I gained a better appreciation for the role of
healthcare professionals and the critical nature of their work. This experience not only deepened
my understanding of the healthcare system but also reinforced the importance of efficiency and
organization in hospital administration. Overall, this internship was an enriching experience that
strengthened my analytical and observational skills while giving me a comprehensive view of
healthcare operations.

INTRODUCTION
Internships play a vital role in bridging the gap between academic learning and real-world
professional experiences. As part of the BBA-II degree program, completing a community
internship is a mandatory requirement to gain firsthand exposure to workplace dynamics and
practical challenges. This report highlights my internship experience at COD, LUMHS Hospital
Jamshoro, where I had the opportunity to observe and understand various aspects of healthcare
management. The report covers the concept of community internships, an overview of the
organization, and key insights gained during my time at the hospital.

Concept of the Community Internship:- Community internship is a structured learning

experience that allows students to engage with real-world environments, applying their academic
knowledge to practical situations. It serves as a bridge between theoretical learning and
professional experience, enabling interns to explore different fields, gain hands-on exposure, and
develop essential skills required in their career paths. Through direct interaction with professionals
and communities, interns enhance their understanding of workplace dynamics, problem-solving,
and teamwork.

The primary goal of a community internship is to provide students with insights into societal
challenges and professional responsibilities within various sectors, including healthcare,
education, social work, and business. By working in real-life settings, interns not only gain
industry-specific knowledge but also cultivate important soft skills such as communication,
leadership, and adaptability. This experience helps them build confidence and prepares them for
future career opportunities.

Objectives of the internship:- The primary objective of my community internship at

COD, LUMHS Hospital Jamshoro was to gain practical exposure to the healthcare
environment and understand the operational and administrative aspects of a public-
sector hospital. Through this internship, I aimed to observe patient care processes,
enhance my knowledge of hospital management, and develop a deeper understanding of
the roles and responsibilities of healthcare professionals. Additionally, the internship
provided an opportunity to improve my communication, teamwork, and problem-
solving skills by interacting with medical staff and patients. Overall, the experience was
intended to bridge the gap between theoretical learning and real-world healthcare
practices, preparing me for future professional challenges.

Overview of the Organization

The Liaquat University of Medical & Health Sciences (LUMHS) Hospital Jamshoro is a
renowned public-sector healthcare institution in Sindh, dedicated to providing quality medical
services, education, and research. Among its key departments, the Central Outpatient
Department (COD) plays a vital role in delivering primary healthcare services, patient
consultations, and diagnostic assessments without requiring hospital admission. The department
is structured to efficiently manage patient flow, with doctors, nurses, and administrative staff
working collaboratively to ensure seamless medical care. Beyond patient treatment, LUMHS
Hospital actively engages in community outreach programs, free medical camps, and public
health awareness initiatives, particularly benefiting underprivileged populations. Through these
efforts, the hospital continues to make a significant impact on healthcare accessibility and public
well-being.

Organizational Structure and Functions:- The Central Outpatient Department (COD) at

LUMHS Hospital Jamshoro is a critical unit within the hospital that ensures the efficient
management of outpatient services. It is structured with a well-defined hierarchy that includes
doctors, nurses, medical technicians, and administrative personnel, all working together to
provide high-quality healthcare to patients.

The department functions as the first point of contact for patients seeking medical care, offering
consultations, diagnostic tests, and referrals to specialized departments if needed. The
administrative team plays a vital role in scheduling appointments, maintaining patient records,
and ensuring smooth operations. The collaboration between medical staff and administrators
helps in delivering timely and effective healthcare services, reducing patient waiting times, and
improving overall hospital efficiency.

Impact and Community Engagement:- The COD at LUMHS Hospital Jamshoro has a
significant impact on the community by providing accessible and affordable healthcare
services, especially to underprivileged and rural populations. It serves a large number of patients
daily, offering essential medical care without the need for hospital admission. By ensuring that
patients receive timely medical attention, the department helps reduce the burden on emergency
and inpatient services. In addition to patient care, the hospital actively engages with the
community through public health initiatives, free medical camps, and awareness programs.
These initiatives focus on educating people about preventive healthcare, disease management,
and early diagnosis. The hospital also collaborates with government agencies and NGOs to
expand its outreach and improve healthcare accessibility. Through these efforts, COD at LUMHS
Hospital Jamshoro plays a vital role in enhancing community health and well-being.

Description of the Internship Role

This section provides an in-depth explanation of the organization where the internship was
conducted, including its history, vision, and mission. Understanding these aspects helps in
assessing the hospital’s role in healthcare services and its impact on the community.

History of the Organization

The Liaquat University of Medical & Health Sciences (LUMHS) Hospital Jamshoro has a
long-standing reputation as one of Sindh’s premier public-sector healthcare institutions. Originally
established as a medical college, it evolved into a full-fledged university, providing medical
education, research, and patient care. Over the years, LUMHS Hospital has expanded its
facilities and introduced advanced medical technologies to cater to the growing healthcare needs
of the region

The Central Outpatient Department (COD), where the internship took place, was developed as
a critical unit to offer accessible outpatient services, ensuring that patients receive timely
diagnoses and treatments without hospital admission. The hospital’s commitment to medical
excellence, research, and public health improvement has strengthened its position as a key
player in Pakistan’s healthcare sector.

Vision of the Organization

The vision of LUMHS Hospital Jamshoro is to be a leading institution in medical education,

healthcare services, and research, striving for excellence in patient care and community well-
being. The hospital aims to advance healthcare accessibility, promote innovation in medical
sciences, and train highly skilled healthcare professionals to serve the nation.

By continuously improving its healthcare infrastructure and expanding medical research, LUMHS
envisions a healthier society where quality healthcare is available to all, regardless of socio-
economic status. The organization aspires to become a model for public-sector hospitals in
Pakistan and beyond.
Mission of the Organization

The mission of LUMHS Hospital Jamshoro is to provide comprehensive, affordable, and

high-quality healthcare services while fostering medical education and research. The hospital
is dedicated to training future healthcare professionals, ensuring they are equipped with the
knowledge and skills needed to address public health challenges.

Additionally, the hospital is committed to enhancing community health through preventive

programs, medical camps, and health awareness initiatives. By integrating cutting-edge medical
research, innovative healthcare solutions, and community outreach, LUMHS aims to reduce
disease burden, improve patient outcomes, and contribute to the overall well-being of
society.

Analysis of Organization and Intern Activities

Analysis of the Organization

The LUMHS Hospital Jamshoro is a leading public-sector healthcare institution that plays a
crucial role in providing quality medical services, medical education, and research. The
Central Outpatient Department (COD), where the internship was conducted, is responsible for
patient consultations, preliminary diagnoses, and referrals to specialized units.

One of the key strengths of the organization is its dedicated medical staff, well-structured
departments, and commitment to community healthcare. The hospital actively engages in free
medical camps, awareness programs, and collaborations with NGOs to make healthcare
services accessible to underserved populations. However, challenges such as overcrowding,
resource limitations, and extended patient waiting times indicate areas where improvements
are needed. Implementing digital patient management systems and increasing medical staff
capacity could help enhance hospital efficiency.

Analysis of Intern Activities

During the internship at COD, LUMHS Hospital Jamshoro, I had the opportunity to gain
practical exposure to the healthcare system and observe various aspects of hospital operations.
My role involved:

 Observing patient consultations and medical assessments under the supervision of

doctors and nurses.
 Understanding the administrative workflow, including patient registration, medical
record-keeping, and scheduling appointments.
 Shadowing healthcare professionals in different departments such as emergency,
pediatrics, and surgery to gain insights into patient management and treatment plans.

 Assisting in community healthcare initiatives, including public awareness programs

and health screenings.

Conclusion of the Study

The community internship at the Central Outpatient Department (COD), LUMHS Hospital
Jamshoro was a highly enriching and transformative experience that provided me with practical
exposure to the healthcare sector. Throughout the internship, I had the opportunity to observe
and understand the complexities of hospital operations, patient care, and administrative
processes. Engaging with doctors, nurses, and hospital staff, I witnessed the dedication and
teamwork required to manage a public healthcare facility efficiently. This hands-on learning
experience allowed me to develop a deeper understanding of how healthcare services are
provided, the challenges faced by medical professionals, and the impact of public-sector
hospitals on community well-being.

One of the most significant takeaways from this internship was gaining insight into the critical
role of outpatient services in a hospital setting. The COD serves as the first point of medical
consultation for numerous patients, handling a high influx of individuals requiring diagnosis
and treatment. Observing how medical professionals assess patients, make clinical decisions,
and coordinate care within a fast-paced environment gave me a broader perspective on
healthcare management and patient-centered service delivery. Additionally, I gained exposure
to hospital administration, including patient registration, record management, and
operational logistics, which are essential in maintaining efficiency and effectiveness in healthcare
services.

Apart from clinical exposure, the internship also enhanced my soft skills, such as
communication, teamwork, adaptability, and problem-solving. Interacting with patients,
medical staff, and administrative personnel strengthened my ability to navigate professional
environments, handle responsibilities, and work effectively in a structured system. Witnessing the
hospital’s engagement in public health initiatives, such as medical camps and awareness
programs, further deepened my appreciation for the role of community outreach in preventive
healthcare and disease management.

Despite the many strengths of LUMHS Hospital Jamshoro, I also observed some challenges,
including overcrowding, resource limitations, and extended patient waiting times. These
issues highlight the need for improved healthcare infrastructure, better resource allocation,
and digital record-keeping systems to enhance the hospital’s overall efficiency. However,
despite these constraints, the dedication of medical professionals and staff members in
providing quality healthcare services remains commendable.

Recommendations of the Study

Based on my observations and experiences during my community internship at the Central

Outpatient Department (COD), LUMHS Hospital Jamshoro, I have identified several areas
where improvements can be made to enhance both hospital efficiency and future internship
programs. These recommendations aim to address existing challenges and contribute to better
patient care, hospital management, and learning experiences for interns.

One of the most pressing issues observed during my internship was overcrowding and long
patient waiting times. Since COD serves as the first point of contact for many patients, the
department often experiences high patient influx, leading to delays in consultation and treatment.
To improve efficiency, the hospital should increase medical staff, including doctors, nurses,
and administrative personnel, to manage patient flow more effectively. Additionally,
implementing a digital patient management system would streamline appointment scheduling,
patient records, and medical history tracking, reducing paperwork and minimizing delays.

Another critical recommendation is the expansion of hospital infrastructure and medical

facilities. Many patients face difficulties due to limited space, insufficient waiting areas, and a
shortage of diagnostic equipment. By upgrading hospital facilities, increasing the number of
consultation rooms, and ensuring adequate medical supplies, LUMHS Hospital can provide a
more comfortable and efficient environment for both patients and healthcare providers.
Improved hygiene, sanitation, and maintenance of hospital premises would also contribute to
better healthcare outcomes and patient satisfaction.

Enhancing community healthcare initiatives is another important aspect that requires attention.
LUMHS Hospital actively engages in free medical camps, health awareness sessions, and
preventive healthcare programs, but expanding these efforts can increase accessibility to
medical services for underprivileged populations. Regular outreach programs, health
screenings, and vaccination drives in rural and low-income areas would help in early disease
detection and prevention, ultimately reducing the burden on hospital emergency services.

For future interns, introducing a structured internship training program would enhance the
learning experience. Providing orientation sessions, mentorship programs, and hands-on
workshops at the beginning of the internship would help interns understand their roles and
responsibilities more clearly. Assigning specific tasks, supervised projects, and opportunities
for active participation in hospital procedures would allow interns to gain practical
knowledge and skill development, making their experience more meaningful and impactful.

Lastly, fostering better coordination between medical departments can significantly improve
hospital workflow and patient management. Establishing stronger communication channels
between outpatient services, diagnostic units, and specialized departments would ensure
quicker referrals, efficient treatment planning, and reduced patient transfer delays.
Encouraging interdisciplinary teamwork and collaboration among healthcare professionals
would further enhance hospital operations and service delivery.

References

This report is based on information collected from various sources, including

the LUMHS Annual Report 2023 and organizational policies provided by the
hospital. Observations during the internship and discussions with OPD staff
also contributed to the content. The Community Internship Guidelines from
Sindh University were also helpful in structuring the report.