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Provide-Room-Service-Sample-Script

The document provides a sample script for a Room Service Attendant (RSA) interacting with a guest (G) to take breakfast orders, deliver the food, and clear soiled dishes. It includes various options for breakfast items, how to confirm orders, and the process for delivering and clearing dishes. The script emphasizes polite communication and ensuring guest satisfaction throughout the room service experience.

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jhonlee.reloba123
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5 views

Provide-Room-Service-Sample-Script

The document provides a sample script for a Room Service Attendant (RSA) interacting with a guest (G) to take breakfast orders, deliver the food, and clear soiled dishes. It includes various options for breakfast items, how to confirm orders, and the process for delivering and clearing dishes. The script emphasizes polite communication and ensuring guest satisfaction throughout the room service experience.

Uploaded by

jhonlee.reloba123
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Provide Room Service

(Sample Script)

RSA – Room Service Attendant

G – Guest

Taking Room Service Orders to Telephone


RSA – Good morning, thank you for calling room service department, this is jhon Lee speaking, how may i help you today

G – Good morning! I would to order food for my breakfast.

RSA – Certainly, May I know your name and room # please.

RSA – for how many persons is your order ma’am/sir?

G-

RSA - What type of breakfast would you like to have ma’am/sir? You have a choice of

American breakfast Filipino breakfast

Continental breakfast English breakfast

G–

RSA – by the way ma’am may I ask first if you have any food restriction as far as food is concern.?

G – non

RSA -- For your filifino breakfast you have choice of coffee, tea, or juice

G -- Juice

RSA -- What type of fruit juice would you like to have sir, we have orange juice, pine apple juice, mango juice and apple
juice

Choice of Fresh Fruit

Banana/Pineapple slice/Papaya/Water Melon/and Dragon Fruit

Choice of egg cooked any style

Boiled/Sunny side up/ Omelette/ Poached/ and Scrambled

A Choice of any

Dried Fish, Longanisa, and toccino

Choice of Chef’s Special

Fried rice with chicken/pork/ or seafood

Boiled rice with, pork or shrimp and egg

Rice Congee with mince pork, chicken or shrimp

RSA –may i repeat your order sir (A orange juice, banana, boiled egg, dried fish and fried rice with chiken) did I get it
right ma’am/sir?

G–

RSA – What time would you like your food to be delivered ma’am/sir?

G-

RSA – ok maam how would you like to settle your bill sir.. Cash Credit card Room charge

G–
RSA – Ok sir artemio for room number 5 Your food will be deliverd at exact 7: 00 pm Thank you for using room service
facilites have a nice dayy

Delivering Room service Orders


RSA – Knock the door 3 times and announce “Room Service”

G – Opens the door…

RSA –Good morning maam for room number 5 her is your filipino breakfast. May I come in

RSA – Where would like me to set up your order sir/maam? Shall I transfer it your table or just leave it on the tray or
trolley.

G–

RSA – Prepare the food and invite the guest. (ma’am your food is ready please have a seat)

RSA - (would like me to open the curtains maam/sir to brighten your room, or open the television for entertainment)

G–

RSA – is there anything else I can do for you maam/sir?

G–

RSA – please sign the delivery slip and the control sheet maam/sir.

G–

RSA – When would you like me to comeback to clear your soiled dishes maam/sir?

G–

RSA – Ok maam/sir if your done with your meal just dial 1234 for room service to clear your soiled dishes..

G–

Clearing Soiled Dishes


RSA – Knock the door 3 times and announce “Room Service”

G – opens the door..

RSA – Good morning maam .. Are you done with your meal? May I clear the plate now.. May I come in..

RSA – check the table appointments. (asked guest if some items are missing base on the control sheet)

RSA – How was your food maam

G–

RSA – ask apology for any comment or complaint and try to rectify the complain if possible.

- Thank the guest for complement.

G-

RSA – Thank you maam/sir for availing room service I hope you enjoy your stay in our hotel, have a nice day!

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