Agile and project management

CONTENT

Rapid application development at high

speed
Launch of novel products
Reengineering empowered by packaged
solutions
Rapid application development at high speed
Software development teams often opt for the high-speed application development
model, a preferred project management approach. This model fosters interaction through
structured techniques

The high-speed application development method suits teams less reliant on long-term
engagement and in-depth development of intricate tasks. Their forte lies in managing
lightweight applications and rapid development cycles
Example: Development of a social media management tool

Requirements gathering
A small team of developers, designers, and stakeholders meet to discuss the tool's main
features and user requirements. They identify the core functionalities required for the initial
version

Prototyping
The team quickly creates a visual prototype of the user interface using wireframing tools.
This prototype focuses on the primary user flows and interactions

Iterative development
Developers begin building the functional components of the social media management
tool. They prioritize the core features identified in the requirements gathering phase

Fast Turnaround
The team follows short development cycles, aiming to deliver working features quickly.
They work in two-week sprints, completing specific features within each sprint
Example: Development of a social media management tool
User feedback
Once the prototype is functional with the core features, it is shared with a small group of
beta users, which could include internal team members or select external users. User
feedback is collected to identify any usability issues or feature suggestions

Rapid iteration
Based on the feedback received, the team iterates on the prototype, making
improvements and addressing any identified issues. This may involve adding new features,
refining existing ones, and enhancing the user interface

Incremental enhancement
As the project progresses, additional features are added in subsequent sprints. Each sprint
results in a more comprehensive and functional version of the social media management
tool

User testing
Regular usability testing is conducted with users to ensure that the tool meets their needs
and expectations. This ongoing testing helps identify and rectify any usability or
performance issues
Example: Development of a social media management tool

Final polishing
In the final phase, the team focuses on fine-tuning the tool's performance, optimizing its
user interface, and addressing any remaining issues

In this example, the RAD approach at high speed enables the software development
team to create a functional prototype of a social media management tool quickly,
receive valuable feedback, and iteratively enhance the tool to meet user
requirements
 New product introduction
New Product Introduction (NPI) is a project management approach focused on
successfully launching a new product into the market. It involves coordinating
various activities and tasks to ensure the product's successful introduction, from
design and development to manufacturing, marketing, and distribution. NPI aims
to optimize the process of bringing a product from concept to market while
meeting customer demands and business goals
 New product introduction

Market Design and Manufacturing Cross-functional

research development preparation collaboration

Launch and Distribution Testing and Marketing

Feedback customer and quality and
support sales channels assurance promotion
Example: Launching a smart home security system
Market research
The company conducts market research to identify customer needs, preferences, and
competitors. Based on the research, they develop the concept for the smart home security
system, outlining its features and capabilities

Design and development

The engineering team works on designing the hardware and software components of the
system. Prototypes are developed and tested to ensure functionality, ease of use, and
compatibility

Manufacturing preparation
As the design nears completion, the manufacturing team starts planning for mass
production. They source materials, evaluate suppliers, and establish production processes
to ensure scalability and quality

Cross-functional collaboration
The NPI project involves cross-functional teams, including engineering, manufacturing,
marketing, sales, and customer support. Regular meetings and communication ensure that
everyone is aligned and aware of the project's progress
Example: Launching a smart home security system
Marketing and promotion
The marketing team creates a comprehensive marketing strategy to generate awareness
and excitement around the upcoming smart home security system launch. This includes
creating promotional materials, planning product demonstrations, and developing online
and offline marketing campaigns

Testing and quality assurance

Rigorous testing is conducted on both individual components and the integrated system
to identify and address any issues or defects. Quality assurance ensures that the product
meets performance, safety, and regulatory standards

Distribution and sales channels

The company determines the distribution strategy, including selecting retail partners, e-
commerce platforms, and other sales channels. They establish inventory levels to meet
anticipated demand
Example: Launching a smart home security system
Launch and customer support
The smart home security system is officially launched, and the marketing efforts go into full
swing. Customer support teams are trained to provide assistance and resolve any issues
that customers may encounter

Feedback collection
After the launch, the company actively collects feedback from customers to understand
their experiences and identify areas for improvement. This feedback loop informs future
product updates and enhancements

In this example, the New Product Introduction approach ensures that the smart
home security system is introduced to the market smoothly, meeting customer
expectations and achieving business objectives
 Packaged enabled reengineering
Packaged Enabled Reengineering is a project management approach that involves
thoroughly reevaluating and redesigning an organization's processes, strategies, and
operations using innovative solutions and technologies. This method aims to
achieve significant improvements in efficiency, effectiveness, and overall
performance by discarding outdated practices and embracing new approaches
 Packaged enabled reengineering

Process
assessment
Innovative
solutions

Redesign

Training and
change
management
Implementation

Testing and
optimization
Rollout and
continuous
improvement
Example: Reengineering customer support processes
Process assessment
The project team conducts a thorough assessment of the existing customer support
processes, identifying bottlenecks, delays, and areas for improvement

Innovative solutions
The team explores modern customer support management software that integrates
ticketing, communication channels, and automation capabilities. This software offers
streamlined case management, automatic ticket assignment, and real-time analytics

Redesign
Instead of trying to patch up the existing processes, the team decides to completely
redesign the customer support workflow. They envision a new process that leverages the
capabilities of the chosen software to provide a seamless and efficient customer experience

Training and change management

As part of the reengineering effort, the team plans comprehensive training for customer
support agents to ensure a smooth transition to the new system. Change management
strategies are put in place to address any resistance to the changes and ensure buy-in from
stakeholders
Example: Reengineering customer support processes
Implementation
The new customer support software is integrated and customized to meet the company's
specific needs. The reengineered process includes automatic ticket assignment based on
agent availability and expertise, a unified dashboard for tracking cases, and automated
responses for common queries
Testing and optimization
Before fully deploying the new process, the team conducts thorough testing to ensure that
it operates as intended. Feedback from initial testing is used to make necessary
adjustments and refinements
Rollout and continuous improvement
The reengineered process is rolled out to the entire customer support team. Ongoing
monitoring and feedback collection are established to continuously optimize the process
based on real-world usage and performance data

In this example, Packaged Enabled Reengineering led to a comprehensive overhaul

of customer support processes, resulting in enhanced efficiency, customer
satisfaction, and overall business performance
Thank you for
your attention!