LISTENING - CLASS 3

OUTLINE

• Introduction to Part 3
• Main Questions types
TOEIC Listening – Part 3 • Practice listening to Common topics
(Business-related topics, purchase-
related topics, daily life topic and etc)
• Practice at home

3. TOEIC LISTENING – PART 3 – SHORT CONVERSATIONS

3.1. INTRODUCTION TO PART 3

You will listen to 13 conversations in Part 3 of the TOEIC test. The conversations cover
a wide range of topics including business-related topics such as meetings, contracts,
marketing and sales; topics related to products and services like orders, payments,
shipping, and refunds; travel-related topics including schedules, reservations, and
cancellations; and topics related to daily life such as healthcare, entertainment, and
socializing.
Each conversation is followed by 3 comprehension questions. The questions are
divided into four types: questions about the main idea, questions about details,
questions about the speaker's intended meaning, and questions about graphics.
3.2. MAIN QUESTION TYPES

3.2.1. Main idea questions

• This type of question requires you to show that you have a good general
understanding of the conversation you hear.
• The questions ask about the topic, the purpose, the speakers, or the location.
For example:
• What are the speakers mainly discussing?
• What are the speakers talking about?
• What is the purpose of the man's call?
• What are the speakers planning to do?
• Who most likely is the man?
• Where is the conversation probably taking place?
• Where do the speakers most likely work?
Þ The topic or purpose is often mentioned at the beginning of the conversation.
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 Þ Listen carefully to the first words spoken.
Þ Focus on the content words (nouns, verbs, adjectives, and adverbs) to identify the
main idea.
3.2.2. Details Questions
• To answer this type of question, you need to understand specific points in each
conversation.
• Detail questions usually start with a Wh- word: who, what, which, where, when,
why, or how.
• They ask about dates and times, people and places, problems and
suggestions, reasons and causes, intentions and feelings, etc.
For example:
What did the man do on Sunday?
How long will it take the man to finish the project?
Why does the woman have to stay late at the office tonight?
What is the woman concerned about?
What job requirement do the speakers discuss?
Þ To answer detail questions, be sure to distinguish the speakers from one
another as you listen, and remember who says what.
Þ Listen for names, titles, numbers, times, days, and dates. Let your listening be
guided by the questions.
Þ To answer questions about what will happen next, pay attention to the end of the
conversation.
3.2.3. Intended Meaning Questions
• This type of question requires you to look at a specific part of the conversation
and interpret what the speaker means when saying a certain sentence or
phrase.
• These questions ask you to recognize the implied meaning of a speaker's
words, or the speaker's intention in saying them.
For example:
Why does the woman say, "I can't believe it"?
Why does the man say, "Almost. You need to tie it all together"?
What does the woman imply when she says, "OK, moving on?
What does the man mean when he says, "I don't see why not"?
Þ listen carefully for the words quoted in the question.
Þ Take note of the context in which they occur (the lines spoken before and after).
Þ Consider the possible non-literal meaning of the words. For example, "I can't
believe it!" often means "That's amazing/shocking."
3.2.4. Questions about Graphics
• Some conversations will be accompanied by a table, chart, schedule, or other
graphic with information related to the conversation.
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 • For one of the questions, you will have to connect information from the
conversation with information in the graphic in order to choose the correct
answer.
For example:
Look at the graphic. Who will be the first presenter?
Look at the graphic. Which type of ticket will the man need?
Þ When you see this type of question, quickly skim the graphic and note the kind
of information it contains. For example, if there is a table showing temperatures,
you will listen for numbers and the word degrees.
3.3. TEST-TAKING STRATEGIES
3.3.1. Test-taking strategies
Step 1: Đọc câu hỏi và nắm bắt ý trọng tâm
Trong khoảng thời gian ngắn trước khi đoạn hội thoại bắt đầu, thí sinh nên đọc trước
các câu hỏi và nắm bắt được nội dung thông qua từ để hỏi cũng như từ khóa.
Step 2: Nghe đoạn hội thoại và lựa chọn đáp án đúng
Các thông tin được đưa ra trong đoạn hội thoại sẽ đi theo trình tự câu hỏi, vì vậy
cần lắng nghe thật kỹ, sử dụng từ khóa đã nắm bắt trong Step 1 để dự đoán nội dung
sẽ xuất hiện trong bài nghe. Từ đó, hãy loại bỏ những phương án sai và lựa chọn đáp
án đúng.
Chú ý: Làm quen trước các từ vựng, cụm từ cố định theo từng tình huống hội thoại
Nếu làm quen trước với các chủ đề, cụm từ cố định cũng như từ vựng theo từng tình
huống hội thoại, người học có thể dễ dàng lựa chọn đáp án phù hợp nhất với câu hỏi
được đưa ra khi làm bài thi thật
Example:
32. Where are the speakers? M: Hi, I'm a guest here at the hotel. I was
(A) At a restaurant wondering if you could recommend a
(B) At a hotel restaurant in the area-something that's
(C) In an office building within walking distance?
(D) In an apartment complex W: Hmm, let's see... there aren't too many
33. What does the woman suggest the restaurants nearby. But as there is a pizza
man do? shop that you could order a delivery from.
(A) Have food delivered M: That sounds perfect. Could you give me
(B) Visit a museum the pizza shop's phone number so I can call
(C) Send an invitation them?
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 (D) Drive to a market W: Sure, it's 555-0121. And I believe we
34. What does the woman say she will have some coupons in the office, so you
get for the man? can get a discount on your order. I'll get
(A) A menu (B) A map one for you.
(C) A brochure. (D) A coupon
3.4. Practice Listeing to topics in Part 3
3.4.1. Business-related Topics
Questions 1-3 (track 01)
1. Where do the speakers most likely work?
(A) At a law firm (B) At a restaurant
(C) At a photography studio (D) At an advertising company
2. What does the woman say she will mention?
(A) A business merger (B) An upcoming class
(C) A community project (D) The history of a neighborhood
3. What will most likely happen next Wednesday?
(A) A new location will open. (B) A celebration will be held.
(C) An interview will be recorded. (D) A contract will be signed.
Questions 4-6 (track 02)
4. Why is the man at the Dynamix booth?
(A) To attend a product demonstration (B) To get information about a job
(C) To register for a trade show (D) To meet a client
5. What has the man recently done?
(A) Presented at a conference (B) Designed a brochure
(C) Completed a business degree (D) Published a book
6. What does the woman want to know about?
(A) The name of the man's company (B) Applicable job experience
(C) Some university courses (D) Payment options
Questions 7-9 (Track 03)
7. Who is Theodore?
(A) An architect (B) A real estate agent
(C) A graphic designer (D) A journalist
8. What does Theodore say he did?

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(A) He scheduled a meeting. (B) He took some photographs.
(C) He e-mailed a document. (D) He visited a construction site.
9. What does the woman want to discuss?
(A) A staffing change (B) A timeline
(C) A technical problem (D) A budget.
Questions 10-12 (track 04)

10. What is the occasion for the special sale?

(A) A store anniversary (B) A public holiday
(C) A grand opening (D) A customer contest
11. Look at the graphic. Which discount will be changed?
(A) 10% (B) 15% (C) 25% (D) 40%
12. What does the woman say she will do tomorrow?
(A) Receive a shipment (B) Contact a caterer
(C) Go to a print shop (D) Organize a display
Essential Vocabulary
Recruitment
Appointment Additional staff
Permance reviews (evaluations) Good fit
Previous sales experience Job applicant (candidate)
Recruit Training manual
Short-staffed Work overtime.
Meetings and scheduling
Agenda Ahead of schedule
Assignment Behind schedule

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 Competitor Call a meeting
Conference call Come up with
Press conference Postpone
Videoconference meeting Reschedule
Business and marketing
Attract Business hours
Budget Conduct a survey
Bulk purchase Demonstrate a product
Estimate Discounted merchandise
Group discount Gift certificate
Promotion Marketing campaign.
vendor Valid in store only
3.4.2. Purchase-related topics
Questions 1-3 (track 05)
1. What is the man planning to do?
(A) Buy a car (B) Go on vacation
(C) Hire an employee (D) Work at a different location
2. Who is Pam?
(A) A business client (B) A customer service representative
(C) A delivery scheduler (D) A store manager
3. What does the man say will happen on Monday?
(A) A shipment will be delivered. (B) A business will close for renovations.
(C) A sales promotion will begin. (D) An employee will be trained.
Questions 4-6 (Track 06)
4. Which department does the woman work in?
(A) Marketing (B) Accounting
(C) Product development (D) Human resources
5. What does the woman mean when she says, "I don't have anything scheduled that
day"?
(A) She did not receive an invitation.
(B) She has finished interviewing candidates.
(C) She wants to revise a travel itinerary.

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(D) She can give a presentation.
6. What will the man send to the woman?
(A) An agenda (B) A manual
(C) A résumé (D) A feedback form
Questions 7-9 (track 07)
7. What kind of business is the woman calling?
(A) A theater (B) A hotel
(C) An airline (D) A bank
8. What is the woman calling about?
(A) A job application (B) A loan
(C) A reservation (D) A refund
9. What caused a delay?
(A) A technical problem (B) An incorrect address
(C) A staffing shortage (D) A business closure
Questions 10-12 (Track 08)

10. What type of work do the speakers most likely do?

(A) Maintenance (B) Sales
(C) Security (D) Accounting
11. Look at the graphic. Which location are the speakers interested in?
(A) Springtown (B) North York
(C) Rite City (D) Harborville
12. What does the man suggest doing?
(A) Sending coupons to customers
(B) Demonstrating products at a trade show
(C) Showing a video at a meeting
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(D) Buying an appliance for an office
Essential Vocabulary
Planning and organizing
Anniversary Awards banquet
Celebration Ballroom
Venue Sign up for
Annual Put together
Charity event Take place
Trade show Cater a meal
Company outing (picnic, retreat) Make it
Business travel and workplace tasks
Receipt (travel) reimbursement
itinerary Take a day off
business trip Schedule a visit
accommodations Call in sick
expense report Drop off some paperwork
Maintenance and repair of equipment
Equipment Renovate
Supplier Report a problem
Status report Access the Internet
Maintenance crew (worker) Out of order
install Not working properly
3.4.3. Topics related to Daily life
Questions 1-3 (Track 09)
1. Where are the speakers?
(A) At a pharmacy (B) At a doctor's office
(C) At a warehouse (D) At a computer store
2 What does the man ask for?
(A) A prescription (B) An itemized receipt
(C) A copy of laboratory results (D) A software manual
3. Why is the woman unable to complete a task right away?
(A) An item is out of stock. (B) Too many appointments were scheduled.

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(C) A new receptionist is being trained. (D) Some software is being updated.
Questions 4-6 (Track 10)
4. What type of business does the woman work for?
(A) A telephone company (B) An airline company
(C) An accounting firm (D) A department store
5. What does the man imply when he says, "my bag weighs 30 kilograms"?
(A) He plans to buy a different bag. (B) He needs help carrying his bag.
(C) His bag does not have any extra space. (D) His bag does not meet the requirements.
6. Why is the man in a hurry?
(A) His flight is about to depart. (B) His presentation is starting soon.
(C) His phone battery is low. (D) His taxi is waiting.
Questions 7-9 (Track 11)
7. Who is Donna Yang?
(A) A purchasing agent (B) An online customer
(C) A shoe store clerk (D) A customer service representative
8. What does the man ask the woman to do?
(A) Submit payment information (B) Return a telephone call
(C) Reorder a product (D) Give an order number
9. What does the man say he will arrange?
(A) Automatic billing (B) Future discounts
(C) Overnight delivery (D) A refund
Questions 10-12 (track 12)

10. Who is the man?

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(A) A building manager (B) A delivery driver
(C) A repair person (D) An interior decorator
11. What does the woman complain about?
(A) The high cost of a service (B) The noise outside her apartment
(C) The length of a renovation project (D) The limited access to parking
12. Look at the graphic. Which apartment does the man mention?
(A) Apartment 200 (B) Apartment 201
(C) Apartment 202 (D) Apartment 203
Essential words
Bussiness
Bakery Clothing retailer
Printing shop Issue a refund
Dentist’s office Activate a device
Auto repair shop Waive a fee
Medical clinic Under warranty
Pharmacy Out of stock
Scheduling conflicts and delays
Theater Scheduling conflict
Art exhibit Appointment opening
Critic Stop by
Reserved seat Delay
Shuttle bus Travel agency (agent)
available Check out a book
Rent and transportation
Heavy traffic Tenant
Public transportation Property
Parking pass Real estate agent
Temporarily Loan officer
commute Furnished apartment
PRACTICE AT HOME
PART 3
Questions 1-3 (track 13)
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1. What are the speakers doing?
(A) Holding a meeting (B) Working on a document
(C) Writing an article. (D) Scheduling a meeting
2. Why is the man worried?
(A) The report could be late. (B) The deadline has passed.
(C) He is tired from working. (D) He doubts some information.
3. What will the man most likely do next?
(A) Send links to some sites (B) Forward a document
(C) Call a manager (D) Prepare a presentation file
Questions 4-6 (Track 14)
4. What is the conversation mainly about?
(A) Room access (B) Recent office visitors
(C) New employees (D) Messaging procedures
5. What does the man mean when he says, "I can't believe it"?
(A) He thinks the woman's information is false.
(B) He is afraid something will be stolen.
(C) He is surprised by a change at the workplace.
(D) He is happy to see a coworker.
6. According to the woman, when was the code sent?
(A) Yesterday (B) Last week
(C) This morning (D) This afternoon
Questions 7-9 (Track 15)
7. What is mentioned about the meeting?
(A) It was canceled. (B) It will take place online.
(C) It will be chaired by the manager. (D) It was rescheduled for an earlier date.
8. Why is the man worried?
(A) He won't be able to attend the meeting
(B) He doesn't know anyone attending the meeting.
(C)He hasn't finished preparing for the meeting.
(D) He has missed an important meeting.
9. What will the woman most likely do next?
(A) Send an e-mail (B) Go to the post office

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(C) Help a coworker (D) Speak to the manager
Questions 10-12 (track 16)
10. Where most likely is the conversation taking place?
(A) In a doctor's office (B) In an office reception area
(C) in a coffee shop (D) In a meeting room
11. According to the woman, why is Mrs. Foley late?
(A) She is stuck in traffic. (B) She is in another meeting.
(C) Her alarm clock didn't go off. (D) Her car broke down,
12. What does the man ask the woman to do?
(A) Call Mrs. Foley (B) Drink some coffee
(C) Make an appointment (D) Contact him
Questions 13-15 (track 17)
13. What will the speakers be doing?
(A) Updating a server (B) Fixing a document
(C) Filming a commercial (D) Editing a video
14. What does the man say about the Filmmaker X37
(A) He has no experience with it.
(B) He thinks there are errors with it.
(C) It is not available yet.
(D) It is the newest program on the market.
15. What is mentioned about the company servers?
(A) Only certain people have access.
(B) They are currently inaccessible.
(C) They are located off-site.
(D) There is no space left on them.
Questions 16-18 (track 18)
16. What are the speakers discussing?
(A) An upcoming meeting
(B) Preparations for new employees
(C) A need for a staffing increase
(D) New security policies
17. What does Jennifer say about the ID badges?

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(A) They are restricted to management only.
(B) They take a few weeks to make.
(C) They are needed to enter the company building.
(D) They require an employee's fingerprint.
18. What will the man most likely do later?
(A) Purchase new computers
(B) Set up more workstations
(C) Send an e-mail
(D) Take some photographs
Questions 19-21 (track 19)

19. What problem does the man mention?

(A) A product was incorrectly labeled. (B) A delivery arrived late.
(C) A billed amount was incorrect. (D) A product was lost in shipment.
20. Look at the graphic. How much should be refunded?
(A) $5.00 (B) $15.00
(C) $50.00 (D) $70.00
21. What will the man do next?
(A) Attend a meeting (B) Call a company
(C) E-mail a designer (D) Find a coworker
GLOSSARY

TOEIC LISTENING – PART 3

Words/Phrases Part of Pronunciation Meaning Collocations
Speech

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1. appointment noun /əˈpɔɪntmənt/ Bổ nhiệm, lịch Make an
hẹn appointment
2. Performance noun /pəˈfɔːməns Đánh giá hiệu
reviews rɪvjuː/ suất
(evaluations)
3. Previous noun /ˈpriːviəs seɪl Kinh nghiệm
sales ɪkˈspɪəriəns/ bán hàng trước
experience đây
4. recruit Verb / rɪˈkruːt/ Tuyển dụng
5. short-staffed adj / ˌʃɔːt ˈstɑːft/ Thiếu nhân sự
6. Additional noun / əˈdɪʃənl stɑːf/ Nhân viên bổ
staff sung
7. Job applicant noun /dʒɒb Người xin việc Applicant for
ˈæplɪkənt/
8. Training noun / ˈtreɪnɪŋ Sổ tay hướng
manual ˈmænjuəl/ dẫn
9. Agenda Noun / əˈdʒendə/ Chương trình On the agenda
nghị sự
10. Conference Noun / ˈkɒnfərəns Cuộc gọi nhóm
call kɔːl/ trên điện thoại
11. Budget Noun / ˈbʌdʒɪt/ Ngân sách Budget accoung
12. Bulk Noun / bʌlk ˈpɜːtʃəs/ Mua số lượng
purchase lớn
13. Estimate Noun / ˈestɪmeɪt/ Ước lượng Cost estimate
14. Promotion Noun / prəˈməʊʃn/ Sự thúc đẩy, Get a promotion
thăng chức
15. vendor Noun / ˈvendə(r)/ Người bán Street vendor
hàng rong
16. ahead of Noun / əˈhed əv Trước thời hạn
schedule ˈʃedjuːl/
17. postpone Verb / pəˈspəʊn/ Huỷ bỏ

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18. conduct a Verb / kənˈdʌkt ə Thực hiện khảo
survey ˈsɜːveɪ/ sát
19. marketing Noun /ˈmɑːkɪtɪŋ Chiến dịch ma-
campaign kæmˈpeɪn/ keting
20. business noun / ˈbɪznəs aʊəz/ Giờ làm việc
hours

ANSWER KEYS

TOEIC LISTENING - PART 3

Answer key:
1. (B) Working on a document
2. (A) The report could be late.
3. (B) Forward a document
4. (A) Room access
5. (C) He is surprised by a change at the workplace.
6. (C) This morning
7. (D) It was rescheduled for an earlier date.
8. (C) He hasn't finished preparing for the meeting.
9. (B) Go to the post office
10. (B) In an office reception area
11. (D) Her car broke down.
12. (D) Contact him
13. (D) Editing a video
14. (A) He has no experience with it.
15. (B) They are currently inaccessible.
16. (B) Preparations for new employees
17. (C) They are needed to enter the company building..
18. (C) Send an e-mail
19. (C) A billed amount was incorrect.
20. (C) $50.00
21. (A) Attend a meeting
Audioscript
Questions 1-3 refer to the following conversation.
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M: I've been working for the past three days to find all of the information for this year's
annual report. I'm worried we won't make the deadline.
W: We'll get it submitted with a couple of hours to spare. I'm curious, where did you find
all of these company facts and figures?
M: I found some sites that provide the information, plus a few news articles.
W: You'll have to show them to me later. But first, can you send me your part of the report?
I need to start working on the presentation file.
Questions 4-6 refer to the following conversation.
M: Renée, I can't seem to get into the storage room. Is something wrong with the door?
W: Starting today, everyone needs to enter an access code to get in.
M: I can't believe it. So where can I find this code? Should I speak to the IT department?
W: No. Your manager should've sent a message with the code for your department this
morning. I would ask him before contacting IT.
Questions 7-9 refer to the following conversation.
W: Did you get the e-mail about the meeting on Thursday? It was moved up to today.
M: What? I didn't get that e-mail. Why did they do that?
W: The manager has to meet a client on Thursday, so she moved it up.
M: But I still have a lot left to do on my report. I don't know if I can finish it in time for the
meeting today.
W: I have some time today. E-mail it to me, and I'll take a look at it after I come back from
the post office.
Questions 10-12 refer to the following conversation.
W: Good afternoon. Do you have an appointment?
M: Yes, I have an appointment with Mrs. Foley for a job interview. Could you let her know
that Brian Thomas is here?
W: I'm sorry, Mrs. Foley is running late due to a problem with her car. She said she will be
about twenty minutes late. Are you able to wait?
M: That's no problem. I'll wait in the coffee shop next door. Could you give me a call when
she comes in?
Questions 13-15 refer to the following conversation with three speakers.
W1: Today, we will be working with a new program, Filmmaker X3. I will need you two to
use it to make a short commercial for our new product.

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M: Actually, I've never used this video-editing program before.
W2: I used it at my last company. It's very simple. I can teach you the basic commands
after this meeting if you want.
M: That would be great! Thanks!
W1: While making the commercial, make sure you stick to the storyboard. You can find a
copy of it along with the video files on our company servers.
W2: I heard that the servers are undergoing maintenance this morning. So we'll have to
wait until this afternoon to access them.
Questions 16-18 refer to the following conversation with three speakers.
W1: Hi, Jennifer. Hi, Sam. Our new employees start next week. Is everything ready for
them?
M: Everything is going well. We will have all the computers set up for them to work on this
Friday. But Jennifer realized something. Jennifer?
W2: While setting up their accounts, we realized we don't have a picture of anyone for
their ID badges. Without them, it will be hard to enter many areas of the building since
access is restricted.
W1: Hmm... And we don't have enough temporary IDs for them all.
M: What if I send them an e-mail asking for a digitized photo of themselves?
W1: Great! I'll give you a list of the new employees this afternoon.
Questions 19-21 refer to the following conversation and the invoice.
M: Look at this. The printers made a mistake. We reduced the order to 100 invitations, but
they've invoiced us for the original 150.
W: Well, we are not paying for invitations we didn't receive. We'll have to ask for a revised
bill.
M: OK, I have to get to a staff meeting now, but I'll call them after that and ask for a new
invoice.
W: Excellent. That way, we can settle the amount owed immediately.

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