BBA IMCresponse hirarchy
BBA IMCresponse hirarchy
It’s essential for the organizations to promote its brand not only
to the end-users but to compete with the competitors to stay in
the market for the long run.
It is essential for organizations to promote their brands well among the end-
users not only to outshine competitors but also survive in the long run. Brand
promotion increases awareness of products and services and eventually increases
their sales, yielding high profits and revenue for the organization.
Customer long term healthy relationship with them. Integrated marketing communication ensures
two way dialogue with customers - a must in all business. Customer feedbacks need to be monitored
well if you wish to survive in the long run. Remember, their feedbacks are valuable and need to be
evaluated carefully. Gone are the days when marketers used to rely only on advertising and simple
promotions to make their brand popular among end- users. In the current scenario of cut throat
competition, marketers need to promote their brands by effectively integrating relevant marketing tools
for better results and increased productivity. Integrated marketing communication plays an essential
role in delivering a unified message to end-users through various channels and thus has better
chances of attracting customers. A single message goes to customers across all marketing channels
be it TV, Radio, Banners, hoardings and so on. Integrated marketing communication ensures the
brand (product or service) is an instant hit among end-users. It also develops a sense of attachment
and loyalty among end-users. maintaining long term healthy relationship with them. Integrated
marketing communication ensures two way dialogue with customers - a must in all business.
Customer feedbacks need to be monitored well if you wish to survive in the long run. Remember, their
feedbacks are valuable and need to be evaluated carefully. Gone are the days when marketers used
to rely only on advertising and simple promotions to make their brand popular among end- users. In
the current scenario of cut throat competition, marketers need to promote their brands by effectively
integrating relevant marketing tools for better results and increased productivity. Integrated marketing
communication plays an essential role in delivering a unified message to end-users through various
channels and thus has better chances of attracting customers. A single message goes to customers
across all marketing channels be it TV, Radio, Banners, hoardings and so on. Integrated marketing
communication ensures the brand (product or service) is an instant hit among end-users. It also
develops a sense of attachment and loyalty among end-users.
It uses several innovative ways to ensure that the customer gets the
right message at the right place and right time.
IMC Tools
The eight major Integrated Marketing Communication tools are as
follows:-
Advertising
Advertising refers to any paid form of non-personal promotion of
products or services by an identified sponsor. The various media used
are print (newspapers and magazines), broadcast (radio and
television), network (satellite, wireless and telephone), electronic (web
page, audio and videotape) and display (billboards, signs and
posters).
Personal Selling
Face-To-Face interaction with one or more buyers for the purpose of
making presentations, answering questions and taking orders. This
proves to be the most effective tool in the later stages of the buying
process.
Public Relations
A variety of programs directed toward improving the relationship
between the organisation and the public. Advertising is a one-way
communication whereas public relations is a two-way communication
which can monitor feedback and adjust its message for providing
maximum benefit. A common tool used here is publicity which
capitalizes on the news value of the product or service so that the
information can be disseminated to the news media.
Mobile Marketing
Mobile marketing involves communicating with the consumer via a
mobile device, either to send a simple marketing message, to
introduce them to a new participation-based campaign or to allow
them to visit a mobile website.
Cheaper than traditional means for both the consumer and the
marketer, mobile marketing really is a streamlined version of online
marketing the use of which is increasing as time progresses.
Examples are advertisements that we see on mobile applications.
Go Pro
GoPro has mastered the use of online content to catch the attention of
its target audience. The company has a YouTube channel where it
seeks out a multitude of videos shot with the high-quality, mini action
cam including exciting, unique, and simplistically beautiful shots taken
by users and by the company itself, to reach its target audience.
The company has also used publicity in its marketing efforts to reach
its target audience. In the early days, they relied on word of mouth
and slowly moved and heavily leveraged the online platform for its
promotions.
AIDA Model
Hierarchy-of-Effects Model
Innovation-Adoption Model
Information Processing Model
1. AIDA MODEL
The phrase AIDA stands for Attention, Interest, Desire,
and Action. The AIDA model is used in advertising to define
the stages that exist from the time when the consumer first
becomes aware of the product or the brand to when the
consumer purchases a product. The AIDA model is one of
the most established models amongst all the Response
Hierarchy Models. The organisations employ the AIDA
Model to obtain the necessary response from the targeted
consumers through advertisements. This model can be
operated successfully to stimulate the different emotions of
the customers.
ATTENTION
This is the awareness stage of the model where the consumer
becomes aware of a brand or a product mostly through
advertisements.
INTEREST
This is the stage when the consumer shows some interest in the
product after understanding its benefits and learns how well the
product actually fits into his lifestyle.
DESIRE
This is the third stage of the AIDA model when the consumer
desires to own the product. He develops a favourable disposition
towards the product.
ACTION
This is the final step of the model where the consumer finally
takes favorable to satiate his desire. In this stage, he takes a
purchase decision and buys the product that is being advertised.
2. HIERARCHY-OF-EFFECTS MODEL
Hierarchy of effects model was designed by Robert J Lavidge and
Gary A Steiner in 1961. This advertising communication model
describes that there are 6 phases from the phase where the
customer views the product to the purchase phase. The job of an
advertisement is to prompt the customer to endure all the six
stages of the Hierarchy-of-Effects Model, namely
the Awareness, Knowledge, Liking, Preference, Conviction,
and Purchase.
AWARENESS
This is the elementary stage of the model when the customer
becomes aware of the product or a brand. This is a very crucial
step, as there is no surety about the customer’s viewership or the
awareness of the product. Consumers may view various
advertisements, but the chance of a customer registering the
advertisement in his mind depends upon the intensity and the
impact your advertisement made on the target consumers.
KNOWLEDGE
The customer starts collecting the required information about
the product in this phase. He slowly tries to understand the
benefits associated with the product through the internet, retail
advisors or through people who have already used the product.
Consumers may easily switch to the competitors brand when
they are unable to collect the required information. Therefore, it
is the responsibility of the advertiser to make sure that the
product information is easily available.
LIKING
This is a stage when the customer develops a liking for the
product. Here the advertiser’s responsibility is to highlight the
product features to further promote the brand or a product.
PREFERENCE
This is the fourth phase of the Hierarchy-of-Effects Model.
During this phase, the customer is clear about the product
qualifications and he is sure about his brand choices. Here the
advertisers need to constantly reinforce the positive aspects of
their brand.
CONVICTION
In this stage, the customer would have made up his mind to buy
the product. The advertiser’s responsibility here is to guide the
customers to choose their brand.
PURCHASE
This is the last stage of the hierarchy of effects model in which
the actual purchase of the product takes place.
. INNOVATION-ADOPTION MODEL
Innovation-Adoption Model was developed by Rogers in 1995. He
postulated various stages in which a target customer sails
through from the stage of incognizance to purchase. The 5 stages
of the Innovation-Adoption Model
are Awareness, Interest, Evaluation, Trial, and Adoption.
AWARENESS
This is the primary stage of Innovation-Adoption Model. takes
action is the awareness stage of the model where the consumer
becomes aware of a brand or a product mostly through
advertisements.
INTEREST
This is the second phase of the Innovation-Adoption Model. This
is a stage in which the information about the brand or a product
multiplies in the market and triggers the interest of the potential
buyers of the product to gain more knowledge and information
about the product.
EVALUATION
Evaluation is the third stage of the Innovation-Adoption Model
that supplements the necessary information regarding the
product to the consumers. In this stage, the consumers evaluate
and try to gain a deeper understanding of the product that
stimulated interest in them.
TRIAL
In this stage, the customers try the product before making the
final choice to purchase the product.
ADOPTION
Adoption is the final stage of the Innovation-Evaluation Model. In
this stage, the customer accepts the product, makes a purchase
decision and finally purchases the product.
3.INFORMATION-PROCESSING MODEL
he Information-Processing Model is a structure used by cognitive
psychologists to define the mental processes. This model links
the human thought process to the computer functions. It signifies
that the human mind, like the computer takes in information,
organizes, and stores the information to be repossessed later. It
claims that just like the computer possesses an input device, a
processing unit, a storage unit, and an output device, the human
mind also has a parallel framework. The Information-Processing
Model comprises of 6 stages namely
the Presentation, Attention, Comprehension, Yielding, Retention
and the Behavioral stage.
PRESENTATION
The presentation is the fundamental stage in the Information-
Processing Model. This is the awareness phase where the
consumer becomes aware of his needs and seeks a product to
satiate his needs.
ATTENTION
This is the second stage of the Information-Processing Model,
where the product seizes the attention of the potential
customers.
COMPREHENSION
In this stage of the Information-Processing Model, the consumer
compares and evaluates various products of different brands
accessible in the market to ascertain the product that actually
meets his requirement.
YIELDING
This is a stage in which the customer figures out what exactly he
wants and the brand and its product that balances his needs to
its specifications.
RETENTION
This is the fifth stage in the Information-Processing Model. This
is the stage in which the customer remembers the key features
and attributes, the benefits and all the positive aspects of the
products that he is seeking to purchase.
BEHAVIOR
This is the last stage of the Information-Processing Model in
which the purchase action of a product of a particular band takes
place.
UNIT-IV
Creative Strategy: Planning and Development
Creating effective advertisements entails far more than merely having a great
product or a clever slogan. The creative process of advertising requires careful
planning regarding the important facets of advertisements and commercials.
Each advertisement consists of various elements that are integrated to form a
coherent message that will reach the target audience and persuade the
consumer to make a decision to purchase the product. Organisations employ
creative strategies to develop effective advertising messages. Every element of
the advertising message is carefully planned and executed. Advertisers employ
different executional frameworks and advertising appeals to reach the target
audience with a persuasive message that contains both verbal and visual
aspects. The verbal elements refer to the text or copy of the advertisement,
and the visual aspect relates to the illustrations, pictures and/or models
(characters) used in the message.
It should be noted that the term model in the context of the study refers to
any woman depicted in an advertisement or commercial, and not only to
women depicted as fashion models. Various strategies exist that can be used
to combine the verbal and visual elements to form a message that will
resonate with the target audience. An effective advertising message is not only
original, but also strategically apt for the objectives and target market of the
organisation. Additionally, an effective advertisement also needs to be
creative. Rossiter (2008:140) advocates that for an advertisement to be
effective as well as creative, it needs to contain a key benefit claim (or unique
selling proposition) and a creative idea that executes the benefit claim
“At the end of the day, we are in the business of taking basically parity
products and by virtue of understanding the audience, by virtue of
human insight and intuition, by virtue of creating new ways to
communicate both rationally and emotionally, we create brand
distinctions. That is what creativity in advertising is all about.”
These models are useful since they offer an organized approach to advertising
problem solving.
These models however have the disadvantage of not explaining how the data for
the process is to be collected.
For this purpose, Account Planning is being used which is the process of
conducting research and gathering information about the client’s product or
service. The following image depicts some of the sources from where
background research for the product can be done.
Advertising Campaign
A major issue that arises is how to get inspiration for coming up with a
creative idea and to cash is on the same.
There are basically 4 techniques for this:
Conclusion:
The advertising message is as important as the strategy developed for the execution of the
same. There are innumerable cases where the message has been good but because of poor
execution the strategy has failed. There are also cases depicting vice-versa. The classic
example being that of Burger King who changed their theme so often that their franchisees
also lost faith in the brand.
Thus as important is the advertising message, equally important is the strategy or the tactic
used to execute it or bring the message to the target audience.
B. Informational/rational appeals
these types of appeals focus on the consumer's practical, functional or utilitarian
need for the product or service and/or specific reasons for owning a particular brand.
provides an example of a rational appeal. Examples of a number of product or service
related appeals that would fall under the category of rational appeals are discussed
including Emotional appeals these types of appeals relate to consumers' social and/or
psychological needs for purchasing a product or service. Emotional appeals have become
very popular in advertising as marketers recognize that many purchase decisions are
made on the basis of feelings and emotions since rational, functional-based
differentiation is often very difficult. Examples of psychological states or feelings that
can serve as a basis for emotional appeals are shown in 1 of the text and can be
reviewed. Another reason for using emotional appeals is to influence consumers'
interpretations of their product usage experience through the use of
transformational advertising.:
This type of advertising creates feelings, images, meanings and beliefs about the
product or service that may be activated when the consumer uses it and thus
"transforms" their interpretation of the usage experience.
1.Combining rational and emotional appeals many purchase decisions are made on the
basis of both rational and emotional motives. Thus rational and emotional appeals
may be combined in the advertisement to attempt to influence both types of purchase
motives.
2.Additional types of appeals Other appeal types that are discussed in the text
include reminder advertising and teaser advertising
Advertising Execution
Creative execution refers to the manner in which an advertising appeal is carried out or
presented. A particular advertising appeal can be executed in a variety of ways and a
particular means of execution can be applied to a variety of advertising appeals.
Some of the more commonly used execution techniques include:
3.Demonstration
this type of execution is designed to illustrate the key advantages or benefits of a product or
service by showing it in actual use or in some contrived or staged situation.
4.Comparison
this type of execution involves a direct or indirect comparison of a brand against the
competition.
5.Testimonials
many advertisers present their advertising messages in the form of a testimonial
whereby a person speak on behalf of the product or service based on his or her
personal use of and/or experiences with it.
6.Slice of life
this type of execution is often based on a problem/solution type of format. The
ad attempts to portray a reallife situation involving a problem, conflict or situation
consumers may face in their daily lives. The ad then focuses on showing how the
advertiser's product or service can resolve the problem. Slice of life executions are
also becoming very common in businessto business advertising as companies use
this approach to demonstrate how their products and services can be used to solve
business problems.
7.Animation
this technique used animated characters or scenes drawn by artists or on
computer. Animation is often used as an execution technique for advertising targeted
at children. Some advertisers have also been Roger Rabbit style ads that mix
animation with real people.
8.Personality symbol
—
this type of execution involves the use of a central character or personality symbol to
deliver the advertising message and with which the product or service
can be identified. The personality symbol can take the form of a person who is used
as a spokesperson, animated characters or even animals.
9.Fantasy
this type of appeal is often used for image advertising by showing an imaginary
situation or illusion involving a consumer and the product or service. Cosmetic
companies often use fantasy executions although the technique hasalso been used in
advertising for other products such as automobiles and beer.
10.Dramatization
this execution technique creates a suspenseful situation or scenario in the form of a
short story. Dramatizations often use the problem/solution approach as they show
how the advertised brand can help resolve a problem.
11.
Humor
humor can be used as the basis for an advertising appeal. However, humor can also
be used as a way of executing the message and presenting other types of advertising
appeals.
12.
Combinations
many of these execution techniques can be combined in presenting an advertising
message. For example, slice of life ads are often used to demonstrate a product or make
brand comparisons.
II.CREATIVE TACTICS
Once the creative approach, type o
f appeal, and execution style has been determined, attention turns to
creating the actual advertisement. The design and production of an advertising message
involves a number of activities such as writing copy, developing illustrations and other visual
elements of the ad and bringing all of the pieces together in a finished product.
1.Headlines
—
the headline refers to the words in the leading position of the advertisement those
that are likely to be read first or are positioned to draw the most attention. The most
important function of a headline is to attract the readers’ attention and make them interested
in the remainder of the advertising message. There are various types of headlines including:
Direct headlines straightforward and informative in terms of the message presented
Indirect headlines provoke curiosity and intrigue by using questions, challenges,
provocations, and other methods
2.Subheads many ads also contain a main headline and one or more secondary
headlines or subheads These subheads usually appear in a smaller type size than the
main headline and are generally larger the type size used for the body copy. They are used
to break up or section off large amount of body copy and highlight key sales points in the ad.
3.Body copy
the main text portion of a print ad is referred to as the body copy Body copy content
depends on the type of advertising appeal and/or execution style being used.
4.Visual elements
5.Layout
—
a layout refers to the physical arrangement of the various parts of the ad including the
headline, subheads, illustrations, body copy and any identifying marks.
1.Video
the video or visual elements are what is seen on the television screen. Decisions have to be
made regarding the main focus of the visual such as the product, the presenter, action
sequences, lighting graphics, color and other factors.
2.Audio
the audio portion of a commercial includes several elements such as voice, music
and sound effects. Voices may be heard in several ways such as through the direct
presentation of a spokesperson or as a dialogue or conversation among people in
the
commercial. A common method for presenting the audio portion of a commercial is through
a voiceover whereby the message is delivered or action on the screen is narrated by the
voice
of an announcer who is not visible. A trend among major advertisers is to hire celebrities with
distinctive voices to do the voiceovers for their commercials.
3.Music
a very important part of many television commercials is music which plays various
roles and functions such as providing a pleasant background or helping create the
appropriate
mood or setting. IMC Perspective 9
-
3 jingles discusses how marketers use popular songs to help deliver their advertising
messages. Another important musical element in both television and radio commercials is
jingles, which are catchy songs about a product or service that usually carry the advertising
theme and a simple message
.
4.Planning and production of television commercials
—
the various elements of a television commercial are brought together in a document
known as a scriptwhich is a written version of a commercial that provides a detail
description of its video and audio content. The script indicates the various audio
components of the commercial such as the copy to be spoken by voices, music and sound
effects. The video portion of the script provides the visual plan of the commercial.
Once the basic script has been conceived, the writer and art director get together to
produce a storyboard or a series of drawings used to present the visual plan or
layout of a proposed commercial. Once the client approves the storyboard, the commercial
is ready to move to the production phase. The production process for a commercial
actually involves three phases:
Preproduction
all the work and activities that occur before the actual filming of a commercial.
Production
the period during which the commercial is filmed or videotaped and
recorded.
Postproduction
activities and work that occur after the commercial has been filmed and
recorded.