GUESTROOM CLEANING
DIFFERENT
TYPES OF
HOTEL ROOM
WHAT IS THE
DEFINITION OF A
HOTEL ROOM?
A hotel room is a private, temporary
accommodation typically found in a
hotel or similar lodging establishment.
It is a space designed for guests to stay
in during their travels or vacations.
Hotel rooms come in various sizes and
configurations, and they usually
include essential amenities such as a
bed or bed, a bathroom with a shower
or bathtub, a television, and often a
desk, chairs, and a closet for storing
clothes and luggage.
HOTEL ROOM CLASSIFICATION
Single Room
Double room
Triple ON
BASED Room
OCCUPANCY BASED ON BED SIZE BASED ON LAYOUT
Quad Room
QueenRoom Standard Roo
King Room Deluxe Room
Twin Room Joint Room
Double Double Room Connecting Room
Hollywood Twin Room Suit Room
Studio Room Apartment Style
HOTEL ROOM CLASSIFICATION
BASED ON AMENITIES
BASED ON SUITE BASED ON SUITE
QueenRoom Standard Suite
Cabana King Room Junior Suite
Villas Twin Room Penthouse
Penthouse Double Double Room Bridal Suite
Hollywood Twin Room Presidential Suite
Studio Room
Single Room- A room assigned to one person. It Queen Room - A room with a queen-sized bed
may have one or more beds King Room - A room with a king-sized bed
Double Room- A room assigned to two people. It Twin Room - A room with two single beds
may have one or more beds Studio Room - A room that offers all the
Triple Room- A room assigned to three people. It amenities of a small apartment, plus a studio bed.
may have two or more beds This convertible bed can be turned into a sofa or
Quadruple Room -A room assigned to four furniture. A studio room is ideal for longer-term
people. It may have one or more beds stays
Deluxe Room- A room with extra amenities and space Honeymoon Suite - A room designed for newlyweds,
compared to a standard room often with romantic amenities such as a Jacuzzi or
Suite- A room with a separate living area and bedroom
fireplace
Junior Suite- A room with a small living area and
Bridal Suite -A room designed for the bride and groom
bedroom
Presidential Suite -The most expensive room provided by on their wedding night
a hotel. Usually, only one presidential suite is available in Accessible Room / Disabled Room - A room type mainly
one single hotel property. Similar to the normal suites, a designed for disabled guests, required by law that
presidential suite always has one or more bedrooms and hotels must provide a certain number of accessible
living space with a strong emphasis on grand in-room
rooms to avoid discrimination
decoration, high-quality amenities and supplies, and
tailor-made services (e.g. personal butler during the stay)
Murphy Room - A room with a pull-down bed Lodge Room - A cozy and rustic accommodation
that can be stored vertically against the wall option for travelers looking to experience the great
when not in use outdoors
Adjoining Room- Two or more rooms that are
next to each other and can be connected by a Boutique Creative Room - Creative rooms in
door boutique hotels can range from themed suites with
Penthouse Suite - A luxurious suite located on elaborate decor and furnishings to quirky spaces
the top floor of a hotel, often with a private with unexpected touches and features
terrace or balcony
ROOM STATUS
CODE
The housekeeping and front office departments use
these codes to communicate the status of the guest
rooms to each other and to ensure that the rooms are
ready for the guests. The housekeeping department is
responsible for cleaning and maintaining the guest
rooms, while the front office department is responsible
for managing the guest reservations and check-ins.
Maintaining timely housekeeping status requires close
coordination and cooperation between the front desk
and the housekeeping department for the Non-
Automated / Semi-Automated hotels
HOUSEKEEPING ROOM STATUS CODES
V/O or O/V - Status
Unclear
OCC - Occupied LO - Lock Out
VC - Vacant & Clean Room HU - House use
VD - Vacant & Dirty DO - Due out Room NCI - Newly
OR - Occupied & DNCO - Did not checked In
Ready Check Out NS - No Show
OC - Occupied & VCI - Vacant, SO - Slept out
Clean Cleaned & BLO - Blocked
OD - Occupied & Inspected V - Vacant Room
Dirty HL - Heavy MUR - Make-Up
CO - Check Out Luggage Room
OOO - Out of Order LL - Light Luggage VR - Vacant &
DND - Do Not NL - No Luggage Ready
Disturb DL - Double Lock\
FRONT OFFICE ROOM
STATUS CODES
Clean
Dirty
Inspected
Pickup
Occupied
Vacant
Due Out
Out of Order
Sleeps
Skips
Person Discrepancy
Reservation Status
PROCEDURES FOR LOADING THE
ROOM ATTENDANT'S CART
Empty the cart
- Remove all items from the cart and check for any broken parts.
Clean the cart
- Dust and wipe the cart to remove any stains or dirt.
Arrange items by weight
- Place the heaviest items on the bottom shelf and the lighter items on
the top shelf.
Stock the cart
- Start stocking the cart from the bottom shelf and work your way up.
Place bed sheets, towels, and bathroom amenities in separate drawers or
shelves.
Avoid overstocking or understocking
It is important to follow the hotel's - Do not overstock the cart as it may increase the risk of accidents or
standard operating procedures (SOP) damage to the supplies. Understocking can slow down the efficiency of
cleaning because of the regular trips to the floor pantry to collect the
for loading the room attendant's cart
required items.
to ensure that the cart is well- Record the items loaded on the cart
organized and well-stocked before - Record the numbers and types of the items loaded on the cart for the
rooms on the room assignment sheet.
starting each shift
Collect the room keys
- Collect the room keys for the assigned rooms.
BEST PRACTICES FOR
ORGANIZING A MAID'S CART
1. Provide your staff with a housekeeping cart checklist so they can stock their carts at the
beginning of their shift. The checklist should include all the essential items that need to
be loaded on the cart.
2. Place the heaviest items on the bottom shelf and the lighter items on the top shelf. This
will help to prevent the cart from tipping over.
3. The cart should have multiple tiers with ample room for supplies. Adjustable shelves can
be moved around to account for items of different heights.
4. Choose a cart with bag holders on each end, one for soiled laundry and one for garbage.
5. Top shelf organizers are useful for storing the items that need to be accessed quickly.
6. Brakes will keep the cart in place while the room is being cleaned.
7. Dust and wipe the cart to remove any stains or dirt. Maintain the cart in a well-organized
manner which is beneficial for easy availability of supplies.
8. To avoid any collision during cleaning, place the cart along the corridor wall.
9. A well-stocked cart will avoid unnecessary trips to the floor pantry and increase the
efficiency of cleaning.
ESSENTIAL ITEMS THAT SHOULD BE
LOADED ON THE ROOM ATTENDANT'S CART
Bed sheets
Pillowcases
Toilet brush
Bath towels Toilet bowl cleaner
Cleaning spray/sanitizer Window/mirror cleaner
Cleaning cloths/sponges Dusting polish
Cleaning gloves Dusting cloths
Shampoo
Trash can liners
Conditioner
Lotion
Coffee cups
Hand soap Coffee and filters
Face soap Tea bags
Razors Sugar, creamer, and stirrers
Toilet paper Ice bucket liners
Tissue boxes
Drinking cups
Paper towel
Room Attendant Cart
THANK YOU
FOR WATCHING
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