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Client Call FollowUp Templates English

The document provides a structured framework for client calls, including starting the call, understanding the client's problem, presenting solutions, and closing the deal. It also includes follow-up message templates for different stages, such as initial follow-ups, adding value, and creating urgency. Additionally, it offers communication templates for cold outreach and pre-call messages to engage potential clients effectively.

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dreamlypixels
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4 views

Client Call FollowUp Templates English

The document provides a structured framework for client calls, including starting the call, understanding the client's problem, presenting solutions, and closing the deal. It also includes follow-up message templates for different stages, such as initial follow-ups, adding value, and creating urgency. Additionally, it offers communication templates for cold outreach and pre-call messages to engage potential clients effectively.

Uploaded by

dreamlypixels
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Client Call & Follow-Up Templates (English)

# Client Call Discussion Framework

## A) Starting the Call (First 2-3 Minutes) - Building Trust

1. **Greeting:**

- "Hi [Client Name], how are you?"

- "Can you tell me a bit about your business?"

2. **Clarifying the Purpose:**

- "I'd like to understand what you want to achieve and how we can help."

## B) Understanding the Client's Problem (Next 5-10 Minutes)

- "What is the main issue with your current system/website/app?"

- "What are you hoping to achieve by improving it?"

- "How are your competitors handling this?"

- "Do you have a budget or timeline estimate?"

- "If this issue is resolved, what impact would it have on your business?"

## C) Presenting the Solution (Next 5-7 Minutes)

1. **Summarize the Client's Problem:**

- "If I understand correctly, you want to solve [problem] to achieve [desired outcome]?"

2. **Explain How You'll Solve It:**

- "We will build a modern website/app with [feature 1], [feature 2], and [feature 3]."

3. **Give a Portfolio Example:**

- "We worked on a similar project for XYZ client, and their conversions increased by 30%."

## D) Pricing & Closing the Deal (Last 5 Minutes)

1. **Show Value Before Mentioning Price:**

- "The market rate for this is [$X], but we can complete it for you at [$Your Price]."
2. **Call to Action:**

- "If you're ready, we can send the proposal and get started."

## Follow-Up Message Templates

### (A) First Follow-Up (After 2 Days)

**Subject:** Just Checking In - Any Thoughts?

```

Hi [Client Name],

I hope you're doing well. Just following up on our discussion about [project name].

Let me know if you have any questions. I'd love to help!

Best,

[Your Name]

```

### (B) Second Follow-Up (After 5 Days) - Adding Extra Value

**Subject:** Free Audit/Consultation for Your Project

```

Hi [Client Name],

I was thinking about your project and I believe we can add [extra feature/benefit] to improve it
further.

Would you be available for a quick 10-minute call to discuss?

Best,

[Your Name]

```

### (C) Final Follow-Up (After 10 Days) - Creating Urgency

**Subject:** Last Chance - Limited Slots Available

```

Hi [Client Name],
We are closing some project slots this week, and I wanted to check if you'd like to proceed.

If you're still interested, let's finalize things before the spots fill up.

Best,

[Your Name]

```

## Overall Communication Templates

### (A) First Contact - Cold Outreach Message

**Subject:** Need Help with Your Website/App?

```

Hi [Client Name],

I came across your business and noticed that [mention any issue or improvement].

We help businesses like yours improve their [website/app] to get better results.

Would love to offer a free consultation. Let me know if you're interested!

Best,

[Your Name]

```

### (B) After Client Shows Interest (Pre-Call Message)

```

Hi [Client Name],

Great to hear you're interested! Before we hop on a call, can you share a little more about your
requirements?

Looking forward to discussing this with you!

Best,

[Your Name]

```

### (C) If Client Says "I'll Think About It"


```

Hi [Client Name],

I completely understand that you need some time to think. Just wanted to check if you have any
questions I can help with.

Also, if budget is a concern, we can discuss flexible options. Let me know your thoughts!

Best,

[Your Name]

```

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