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Nghiệp Vụ Văn Phòng

The document contains a series of fill-in-the-blank questions and answers related to business communication and practices. It emphasizes the importance of effective communication, data protection, and the role of company policies in maintaining security and customer trust. Additionally, it includes a sample email advocating for stronger password policies to safeguard company data.

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Trương Thị Thu Hiền
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136 views3 pages

Nghiệp Vụ Văn Phòng

The document contains a series of fill-in-the-blank questions and answers related to business communication and practices. It emphasizes the importance of effective communication, data protection, and the role of company policies in maintaining security and customer trust. Additionally, it includes a sample email advocating for stronger password policies to safeguard company data.

Uploaded by

Trương Thị Thu Hiền
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

FitBox Gym Center runs a membership program, and members are ______ to a 15%
discount.
D. entitled
2. You made a good impression at the interview. That’s why the company ______ you the
job.
C. offers
3. P1: Can I speak to Mr. John, please?
P2: A moment. I’ll put you through.
A. wait for
4. I don’t know what flight my boss is coming back on because he’s got a(n) ______ ticket.
B. open
5. When scheduling a meeting, please be ______ of colleagues in other time zones.
C. mindful
6. I have a couple of things I’d like to talk about. I’m going to go through them ______.
B. in order
7. I’m sorry I’m not ______ with that service. I mean I haven’t heard about it.
A. Familiar
8. Check e-mail ______ throughout the day to make sure important client communications
are not overlooked.
B. periodically
9. The ______ opening of the new bakery had to be postponed when a pipe burst in the
kitchen.
A. scheduled
10. The flashing yellow light serves as an ______ that the camera’s battery needs to be
charged.
D. indication
11. While it is not ______, staff are encouraged to read Joan Frantz’s book Balancing Work
and Life.
D. required
12. Before investing, Mr. Dave will wait for greater ______ that our company is fully
committed to the project.
D. assurance
13. By this time next year, Grasswell Industries ______ two new plants in eastern Europe.
C. will have opened
14. Once orders are processed by the sales office, they are ______ within 48 hours.
C. provided
15. Muji customers receive store ______ instead of a cash refund upon returning an item.
B. credit
16. Investors’ initial fears were calmed by the ______ sales report issued this week.
C. reassuring
17. Which of the following options related to complimentary close is considered the most
formal?
A. Faithfully yours,
18. You “CC” someone in an email only if you want to:
B. keep them informed of the situation outlined in the email
19. What is the last thing you should do before hitting ‘send’ on your email?
C. Proofread the mail
20. Why it is not always a good idea to include italics, colors, and special fonts in email?
B. Some email programs won’t support them and your recipient might not see them
21. When should one reply to an email?
A. As soon as one can; no longer than 24-48 hours
22. What is the purpose of the Bcc field?
B. To respect contact's privacy
23. Customer service is important for
C. ensuring that customers are satisfied
24. What is company image?
D. The way the company is seen by others and represents itself
25. What are the first three things you should do when handling a complaint?
D. Listen, apologize, action

26. A. offer

27. B. Made

28. C. They

29. A. Quality hangers are great investment.

30. The CEO of General Electric states that …


 D. he was promoted to CEO from within the company.
31. According to the text, in what way could CEOs be
isolated?
 C. The decisions CEOs make can alienate them from others.
32. What does the text say about wages?
 A. The salaries of CEOs have been too high for some time.
33. According to Mr. Grismtone, when making decisions CEOs
should …
 B. combine being tough with discussing situations with others.
34. According to the text, how can CEOs be successful in their
job?
 A. By getting people to be supportive of their ideas.
35. What role can shareholders have in a CEO’s career?
 C. They can be influential in the decision to fire a CEO.
Your company staff have used weak passwords for their laptop and company's data. Write an
email within 100 – 120 words to the administration manager, in which you should:
• state how important it is to protect company's data.
indicate what will happen if customers' personal information is disclosed.
• suggest (a) solution(s) to the problem.
Subject: Urgent: Strengthening Data Protection Measures

Dear [Administration Manager’s Name],

It is critical to safeguard our company's data to maintain trust and prevent breaches. Weak
passwords used by staff pose a significant risk to our security. If customers' personal
information is disclosed, it could lead to severe legal consequences and damage our
reputation.

To address this, I recommend implementing a strong password policy that requires


complex passwords, regular updates, and two-factor authentication. Additionally,
conducting regular security training for all staff will help ensure compliance and
awareness.

Let’s prioritize these measures to protect our company and clients.

Best regards,

[Your Name]
[Your Position]

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