TOURISM

TOERISME

GRADE / GRAAD 11
2024 NATIONAL ANNUAL TEACHING PLAN /
2024 NASIONALE JAARLIKSE ONDERRIGPLAN
2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11

2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 1)

TERM 1 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10
No of school 3 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 3 days
days: 46
DATE 17-19 Jan 22-26 Jan 29 Jan-02 Feb 05-09 Feb 12-16 Feb 19-23 Feb 26 Feb-01 Mar 04-08 Mar 11-15 Mar 18-20 Mar

CAPS TOPIC Introduction Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors Tourism sectors REVISION & MARCH CONTROLLED
TEST
CAPS REF p. 23 p. 23 p. 23 p. 23 p. 23 p. 23 p. 24 p. 24
CONCEPTS, Introduction to Transport services in Airports, airlines and Airport terminology: Technology used at The tourism bus The tourism train The Gautrain: The luxury cruise liner Review and consolidate with
SKILLS AND Tourism: South Africa: airport operations: • Airport (landside, airports: industry: industry: • Interesting features industry: reinforcement activities in class to
VALUES • Baseline Airports, airlines and South Africa’s terminal, airside),  Technology at airports  Major tourist  Difference between such as exterior and • Concepts: port, assess the learners’ grasp. of the
assessment airport operations: international and gate, check-in to facilitate travel, such transporters, different commuter trains interior appearance, cruise terminal, learning material
• Grade 11 Tourism
 Concepts: Gateway, national airports: counter, speed as baggage wrap. types of buses: (Metrorail) and tourist security, speed cabins, suites, decks Examples of activities may include a
content map inbound, outbound,  Location on a map. check-in kiosks, equipment, x-ray Minibuses, coaches, trains such as • Gautrain technology • Facilities and class quiz, games, short tests, drawing
• Grade 11 Tourism boarding pass, Shosholoza Myl such as ticketing entertainment on concept maps, class competitions,
domestic flights,  International status of security scanners, special-purpose buses
programme of regional flights, inter- gate, security biometric scanners, such as open-top.  Terminology: Schedule, procedures, electronic board working through previous examination
airports (passenger
assessment continental flights, control points, thermal body scanners, buses for sightseeing coaches, coupé, boarding procedures, question papers, etc.
and cargo)
• Grade 11 Tourism
transcontinental  Airports operated by boarding, metal detectors,  Information provided on compartment, lounges, electronic arrival and
PAT flights, transatlantic carousel, information display bus schedules (refer to tourist class, economy departure
Airports Company of
flights, connecting South Africa (ACSA) baggage claim boards, touch screen internet for current class, dining car announcements
flights  Airlines operating in area information systems examples e.g.  Luxury trains such as • Routes, parking

 Concepts: Long-haul South Africa, such as • Check-in  Include any new https://www.intercape.c Blue Train, Rovos Rail, facilities and bus
flights, medium-haul SA’s national carrier, procedures, developments o.za/) Shongololo Express, service linked to the
flights, short-haul budget airlines, boarding  The use of (The majority of bus Premier Class Gautrain
flights, chartered international carriers procedures smartphones, internet- bookings are done  http://premierclasse.co. • Benefits for the

• Baggage enabled devices for air electronically) za) tourism industry

flights, international operating in South
airports, national Africa allowances travel (“iTravel”)  Information provided on Include any new
(domestic flights) (electronic information, developments
airports, privately-  Interpretation of train schedules (refer to
• Safety e.g. travel documents,
owned airports and airline timetables, internet for current
private landing strips procedures tickets, identification, examples e.g.
schedules (refer to
in tourism context before take-off boarding passes https://www
internet for current
examples) Aircraft terminology: shosholozameyl.co.za
• Aisle, galley, (The majority of train
(The majority of flight cockpit, overhead bookings are done
schedules are storage bins, tray electronically)
electronic) cables, cargo
hold,
entertainment,
and oxygen
masks
Seating
configuration in an
aircraft:
 Wide- and narrow-
body aircrafts Travel
class sections
(business class,
economy class)
 Locating your seat
in an aircraft
 Aisle seats and
window seats,
emergency exit
seats (focus on the
type of aircraft used
by the airlines
operating in South
Africa)

1
2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11

TERM 1 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10

DATE 17-19 Jan 22-26 Jan 29 Jan-02 Feb 05-09 Feb 12-16 Feb 19-23 Feb 26 Feb-01 Mar 04-08 Mar 11-15 Mar 18-20 Mar
REQUISITE Baseline assessment Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors: Gr 10 Tourism sectors:
PRE- to determine: Different modes of Different modes of Different modes of Different modes of Different modes of Different modes of Different modes of Different modes of
KNOWLEDGE  Background transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref. transport CAPS ref.
knowledge and under- p. 13 p. 13 p. 13 p. 13 p. 13 p. 13 p. 13 p. 13
standing of tourism
sectors
RESOURCES • PowerPoints
(NOT • Resource material and activities provided by subject advisors, lead teachers and teachers
TEXTBOOK) • YouTube videos
TO ENHANCE Refer to the list of suggested resources
LEARNING
INFORMAL To be completed by the teacher
ASSESSMENT:
REMEDIATION

SBA Planning and preparation: Task 1 Planning and preparation: Task 2

FORMAL • Tourism skills assessment task Tourism skills assessment task • March controlled test March controlled test
ASSESSMENT

2
2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11

2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 2)

TERM 2 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11
No of school 3 days 5 days 5 days 5 days 4 days 5 days 5 days 5 days 5 days 5 days 5 days
days: 52
DATE 03-05 Apr 08-12 Apr 15-19 Apr 22 -26 April 29 April-03 May 06-10 May 13-17 May 20-24 May 27-31 May 03-07 Jun 10-14 Jun

CAPS TOPIC Tourism Tourism Domestic, regional and Domestic, regional and Culture and heritage Culture and heritage Marketing Marketing REVISION & MID-YEAR EXAMINATION
sectors sectors international tourism international tourism tourism tourism
CAPS REF p. 24 p. 24 p. 25 p. 25 p. 25 p. 25 p. 28 p. 28
CONCEPTS, Car rental: Car rental: The Domestic Tourism  The five (5) domestic Recovery of Grade 10 Recovery of Grade 10 Recovery of Grade 10 Different types of Review and consolidate with reinforcement activities
SKILLS AND  Introduction to the • Additional costs and Growth market segments Focus learning losses, content learning losses, content learning losses, content promotional, advertising in class to assess the learners’ grasp. of the
VALUES car rental industry charges: Tourism Strategy (DTGS) 2012 – on the profile of the gaps – Culture and gaps – Culture and gaps – Marketing of techniques used in the learning material
in South Africa levy, fuel deposits 2020 segment, why they travel heritage: Caps ref. p. 21: heritage: Caps ref. p. 21 tourism products, tourism industry:
(use major car and charges, airport  The state of domestic (or not) and the type of • Concepts: culture, • The importance and services and sites: • Above-the-line promotional Examples of activities may include a class quiz,
rental companies surcharges, tourism in South Africa travel, holiday they heritage, cultural value of conserving Caps ref. p. 20 techniques: Conventional games, short tests, drawing concept maps, class
in South Africa) additional driver  Why a DTGS? prefer (no % needed) diversity heritage for future • Concepts: Marketing, media tools such as renting competitions, working through previous examination
 Conditions for renting charges, contract fee, (problem statement and  The four strategic • Elements of culture generations market research, target space on television, in question papers, etc.
a vehicle (age, delivery and vision) (no statistics) objectives and targets of such as arts and crafts, Heritage sites in South markets, market share, newspapers, and
driver’s licence, collection charges,  List current trends the DTGS and the cuisine, music and Africa competitive edge, core magazines, on posters
creditworthy, cross-border fees, influencing tourism, implementation plan to dance • Examples of heritage and niche markets and on radio
signing of contract) optional equipment with very short meet these objectives sites in your own • Printed material such as
The South African
 Different rental • Incidental costs: explanation List and shortly explain
cultural uniqueness: province • The purpose of brochures, flyers,
packages, options Administration fee  The domestic the activities, options marketing tourism pamphlets, posters,
 http://www • The tourism importance South African heritage
 Insurances: CDW, for accidents, traffic marketing campaign products and billboards, meander
(refer current Sho’t Left tourism.gov.za, About of the cultures in your bodies: maps
TLW vs SCDW, fines services
marketing campaign) NDT, Branches1, province that attract South African Heritage • Electronic advertising
STLW and PAI • Payment options tourists to South Africa, The marketing budget:
domestic, documents, Resource Agency such as video walls,
and payment such as folklore, dress Costs related to
Domestic%20Tourism% (SAHRA): Logo and audio-visual
methods for car and cuisine of different marketing
20Growth%20Strategy% functions presentations, digital
rental cultural groups, practices • Market research
202012-%202020 pdf Provincial heritage displays, cellphone
such as gumboot dancing agencies • Communication advertising, web-based
(mine culture), township. Awareness of special costs (printing, advertising
kwaito art, sangoma’s, heritage permits and telephone, fax, • Below-the-line promotional
traditional medicine and protection regulations internet) techniques: personal
traditional healing, small (structures older than 60 • Travel costs (local selling, sales promotions,
chiefdoms with traditional years, archaeological and and overseas travel, in-store discounts,
leaders, Ndebele art, Zulu paleontological sites and vehicle and flight promotional sponsorship,
dances in traditional materials, meteorites, costs) exhibitions, shows and
attire, rickshaws, San, art shipwrecks, burial • Personnel costs expos
festivals grounds, graves) • Match the type of
• How cultural uniqueness promotion, advertising to
and diversity in South the potential customer
Africa can promote
inbound and domestic
tourism
REQUISITE Gr 10 Tourism Gr 10 Tourism sectors: Domestic, regional and Domestic, regional and Gr 10 Culture and Gr 10 Culture and Gr 10 Marketing: CAPS Gr 10 Marketing: CAPS ref.
PRE- sectors: Different Different modes of international tourism: Gr international tourism: Gr 10 heritage tourism: CAPS ref. heritage tourism: CAPS ref. p. 20 p. 20
KNOWLEDGE modes of transport: transport: CAPS ref. p13 10 Domestic tourism: Domestic tourism: CAPS p. 21 ref. p. 21
CAPS ref. p. 13 CAPS ref. p. 18 ref. p. 18
RESOURCES • PowerPoints
(NOT • Resource material and activities provided by subject advisors, lead teachers and teachers
TEXTBOOK) TO • YouTube videos
ENHANCE Refer to the list of suggested resources
LEARNING
INFORMAL
ASSESSMENT:
REMEDIATION To be completed by the teacher

SBA FORMAL Planning and preparation: PAT Task 3

ASSESSMENT • Practical assessment task (marks carried over to Term 4) MID-YEAR EXAMINATION
3
2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11

2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 3)

TERM 3 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11
No of school 4 days 5 days 5 days 5 days 4 days 5 days 5 days 5 days 5 days 5 days 5 days
days: 53
DATE 09-12 Jul 15-19 Jul 22-26 Jul 29 Jul-02 Aug 05-08 Aug 12-16 Aug 19-23 Aug 26-30 Aug 02-06 Sept 09-13 Sept 16-20 Sept

CAPS TOPIC Map. work and tour Domestic, regional Tourism attractions Tourism attractions Foreign Foreign Communication and Communication Communication and Communication and REVISION &
planning and international exchange exchange customer care and customer customer care customer care SEPTEMBER
tourism care CONTROLLED TEST
CAPS REF p. 28 p. 27 p. 27 p. 27 p. 26 p. 26 p. 21 p. 29 p. 29 p. 29
CONCEPTS, The tour itinerary: Regional tourism: Main tourist Main tourist Foreign exchange • Interpret a Recovery of Grade 10 Customer care for Customer complaints: Managing quality Review and consolidate
SKILLS AND • Concepts: • Concepts: Regional attractions in the attractions in the and its value to the currency rate learning losses, content foreign tourists: • In person, verbal service: with reinforcement
VALUES Itinerary, logical tourism, South SADC countries: SADC countries: South African sheet from a gaps – Communication • Ways in • Telephone, cell phone • Types of activities in class to
tour planning, African (*World Heritage (*World Heritage Sites) economy: foreign technology: CAPS ref which and written (letters, strategies used by assess the learners’
scheduled tours Development Sites) attractions attractions Currencies exchange p. 21 foreigners faxes, SMSs, on website) companies, grasp. of the learning
• Factors to Community (SADC) Present in a tourism Present in a tourism • Concepts: bureau • The various types of should be • The value of customer organisations to material
consider when • The SADC member context context Local • Convert the equipment and treated and complaints to a business achieve and Examples of activities
planning an countries and their Location on a map, Location on a map, currency, major currencies technology used to assisted so (complaints as an maintain quality may include a class quiz,
itinerary location and capital reasons why it is reasons why it is foreign to South African communicate in a that they enjoy opportunity for service, such as games, short tests,
• Different types of cities on a map. considered a top. considered a top. currency, rand tourism business their stay in improvement) performance drawing concept maps,
itineraries (use the latest tourist attraction, tourist attraction, foreign • Convert South environment: landline South Africa • The six steps for management, class competitions,
• The writing of an membership. activities, pictures, activities, pictures, exchange, African rand into telephones, cell phones, • The need to dealing with verbal quality control working through
itinerary information photos, relevant photos, relevant tourist exchange a selected fax machine, respect customer complaints: checks, previous examination
• available) tourist information information rate currency to photocopying machine, traditions, 1. Listen carefully to what customer question papers, etc.
Example: • Gateways: The Angola: Kissama Namibia: Fish River • Major currencies understand printers and computer customs and the customer has to surveys, team
accessibility of Canyon, Etosha of the world, currency (include email, video behaviour of say and let them finish and peer
National Park
each country from National Park, Namib their currency difference conferencing and visitors to 2. Ask questions in a reviews, in-
Botswana:
South Africa (by Desert codes and teleconferencing) South Africa caring and concerned service training
Okavango Delta, The
road, air or water) Tsodilo Hills* Malawi: Lake Malawi symbols: US • Functions, • Ways to manner • How services
Advantages of dollar, Euro, advantages and communicate 3. Apologise without delivered in one
*Times may be Democratic Seychelles: Beaches
regional tourism for British pound, disadvantages of each effectively blaming sector impact on
included, but the Republic of the and leisure activities on
South Africa and Japanese yen, • Communication: with visitors 4. Solve the problem services delivered
main focus should be Congo (DRC): the islands
the SADC member Australian Verbal and written from diverse immediately in another sector
on the logical spread, Virunga National Swaziland: Hlane
variety and states dollar, South Recovery of Grade 10 cultural 5. Offer the customer
Park*, Royal National Park backgrounds
African rand learning losses, something such as an
appropriateness of Lesotho: Katse Dam Tanzania: Mount • Facilities where content gaps – upgrade, a free
tourist activities and Lesotho Kilimanjaro*, Serengeti foreign currency Service excellence: CAPS product, extra
Highlands Water National Park can be ref p21 discounts, full refunds
Project, Sani Pass Zambia: Victoria Falls exchanged, e.g. • Concepts: Service, 6. Thank the customer
Madagascar: Royal and Zambezi River, foreign service excellence for informing you about
Hills of Lake Kariba exchange the problem
• The importance and value
Ambohimanga* Zimbabwe: Victoria bureaus, for a tourism business to • Constructive criticism,
Mauritius: Grand Falls and Zambezi commercial provide quality service handling of criticism in
Baie River, Lake Kariba, banks, etc. a mature manner
• The advantages of
Mozambique: Lake The Great Zimbabwe • How does excellent service
Niassa, Bazaruto Ruins*, Matopo Hills* money spent by delivery
Archipelago, Island of inbound
- for a business
Mozambique* international
tourists benefit - for a tourist
local people?
Directly and
indirectly - the
multiplier effect

REQUISITE Gr 10 Map. work and Gr 10 Map. work and Gr 10 Map. work and Gr 10 Map. work and New tourism topic New tourism topic New tourism topic Gr 10 Gr 10 Communication and Gr 10 Communication
PRE- tour planning: CAPS tour planning: location tour planning: location tour planning: location No Gr 10 foundation No Gr 10 foundation Communication Customer Care: CAPS ref. p. and Customer Care:
KNOWLEDGE ref. p17 of South Africa and of South Africa and of South Africa and the and Customer 21 CAPS ref. p. 21
the SADC countries the SADC countries SADC countries on a Care: CAPS ref.
on a colour map. of on a colour map. of colour map. of the p. 21
the world: CAPS ref. the world: CAPS ref. world: CAPS ref. p. 17
p. 17 p. 17

4
2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11

TERM 3 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11

RESOURCES • PowerPoints
(NOT • Resource material and activities provided by subject advisors, lead teachers and teachers
TEXTBOOK) • YouTube videos
TO ENHANCE Refer to the list of suggested resources
LEARNING

INFORMAL To be completed by the teacher

ASSESSMENT:
REMEDIATION

SBA Planning and preparation: Task 4: Planning and preparation: Task 5

FORMAL • Data-handling task Data-handling task • September controlled test September controlled test
ASSESSMENT

5
2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11

2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11 (TERM 4)

TERM 4 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11
No of school 4 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 5 days 3 days
days: 52
DATE 01-04 Oct 07-11 Oct 14-18 Oct 21-25 Oct 28 Oct-01 Nov 04-08 Nov 11-15 Nov 18-22 Nov 25-29 Nov 02-06 Dec 09-11 Dec

CAPS TOPIC Tourism sectors Tourism sectors Sustainable and responsible Sustainable and responsible REVISION
tourism tourism &
CAPS REF p. 29 p. 29 p. 20 p. 20 NOVEMBER EXAMINATION
CONCEPTS, Job and career Entrepreneuria Recovery of Grade 10 learning Recovery of Grade 10 learning Review and consolidate with reinforcement activities in class to assess the learners’ grasp. of the learning material
SKILLS AND opportunities in the l opportunities losses, content gaps – losses, content gaps – Examples of activities may include a class quiz, games, short tests, drawing concept maps, class competitions, working through previous examination
VALUES tourism sectors, in tourism: Sustainable Tourism: CAPS • Global warming and the question papers, etc.
subsectors and related • The concept ref. p. 20 tourism industry: CAPS ref.
services: entrepreneur • Concept: sustainability, p. 20
• Transport, hospitality • Skills needed to sustainable practices in • The concept: Global
(accommodation and be an tourism businesses warming, carbon footprint,
food), tourism entrepreneur • The three pillars of • Causes of global warming
attractions (gaming • Identification of sustainable tourism (rise in the temperature of
and lotteries, leisure, products or (planet, people, profit) the earth)
conservation, sport services suitable • Environmental impact of
and recreation), for • Consequences of climate
tourism businesses on the change on the tourism
events and entrepreneurial natural environment
conferences, tourism opportunities industry
• Social impact of tourism • How the tourist industry can
services, travel trade • Opportunities to
sectors businesses on local minimise their carbon
start your own
communities
• The requirements tourism business footprint through
and inherent qualities • Economic impact of sustainable and responsible
(personal tourism businesses on local tourism practices
characteristics) to communities
work in a particular Recovery of Grade 10 learning
sector in the tourism losses, content gaps –
industry Responsible Tourism: CAPS
• A learner should ref. p. 20
choose any tourism • The concept: Responsible
sector, or a career in tourist behaviour towards
any tourism sector, the environment
to study according to • Rules for tourist
his, her own interests behaviour in the natural
• Personality type, environment
characteristics and
essential skills • Good environmental
practices such as litter
control, conservation of
energy, water and other
scarce resources

REQUISITE Gr 10 Tourism sectors: Gr 10 Tourism Recovery of learning losses, Local and global coverage on
PRE- Introduction to Tourism: sectors: Introduction content gaps of the topic reducing one’s carbon footprint
KNOWLEDGE CAPS ref. p. 13 to Tourism: CAPS sustainable and responsible that is covered in the news
ref. p. 13 tourism through visual Current global concerns over
examples, slides or videos to climate change and the
create understanding of environment
concepts

6
2024 ANNUAL TEACHING PLANS: TOURISM: GRADE 11

TERM 4 WEEK 1 WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11

RESOURCES • Resource material and activities provided by subject advisors, lead teachers and teachers
(NOT • YouTube videos
TEXTBOOK)
Refer to the list of suggested resources
TO ENHANCE
LEARNING
INFORMAL To be completed by the teacher
ASSESSMENT:
REMEDIATION

Planning and preparation: PAT November examination

FORMAL • November examination
ASSESSMENT