TLE QUARTER 3

Career Opportunities in the Hospitality and Tourism Industry

WEEK 2

Unlocking Content Area Vocabulary

• Work is to perform or fulfill duties regularly for wages or salary.
• Job is a specific duty, role, or function.
• Career is a profession for which one trains, and which is undertaken as a
permanent calling.
• Salary is a fixed compensation paid regularly for services

TOPIC: Career Opportunities in Hospitality and Tourism Industry

Key skills for hospitality management
How can one be successful in a chosen career? Let us find out if you can have
these skills. As we discuss them, place a check mark (/) under remarks if you
possess the skill and an X if you do not have it; a question mark (?) could be
placed if you are unsure.

Key Skill Description Remarks

Exceptional Remember, “Customers are always
customer service right,” so
one must consider the best way to
serve the
clients.

Organizational A work plan for each activity should be

and time in
management place, but contingency measures
skills should be
considered when unforeseen events
occur.

Financial literacy Knowledge and skills in managing the

overall
financial aspect of the business from
expenditures, earnings, and salaries
and
benefits of employees.

Always consider the current business

A strong business trends.
mindset

20 Career Opportunities in Hospitality and Tourism Industry

1. Cruise Agent - They work for cruise liners and travel agencies to help guests book vacations that meet their budget
and travel interests. They also provide additional services by scheduling transportation for them and booking hotel
accommodations on their behalf before and after their cruise vacation.
One should enjoy traveling and know about cruise vacations and discounts. This position requires a high school
diploma, and additional certifications may be necessary.
2. Sports center manager / Leisure manager - They conduct daily activities at sports complexes and recreational
facilities with gyms, pools, and activity rooms.
Individuals need a bachelor's degree in leisure and recreation, facility management, or hospitality.
3. Food truck manager - They oversee the daily operations of food trucks at tourist attractions and unique event
venues. They may be responsible for coordinating work schedules, obtaining food service licenses in different areas, and
ordering food inventory as needed.
Food truck managers need a minimum of a high school diploma but can also benefit from previous work
experience.
4. Pastry chef - They specialize in making various pastries and other desserts for bakeries, restaurants, and patisseries.
They work closely with other kitchen staff and chefs to create dough mixtures, develop new recipes, decorate dessert
items, and monitor the baking process to ensure a finished product.
To become a pastry chef, individuals can either earn a high school diploma and develop their skills or attend a
pastry arts program and earn an associate degree or bachelor’s degree.
5. Airport manager / Aviation manager - They ensure efficient operations at an airport while
ensuring that all airlines follow FAA (Federal Aviation Administration) guidelines. They hire and train airport personnel and
monitor activities relating to security, customer service, and customer amenities, including onsite restaurants.
They usually have a few years of work experience in a role at an airport, along with a bachelor's degree in airport
management and operations or aviation management. A professional certification can also be beneficial.
6. Spa manager - They lead daily operations at spa facilities. Their duties include hiring and training spa employees and
maintaining an up-to-date inventory of cosmetic products, sheets, towels, robes, and other items for skin treatments. Spa
managers may also promote their spa by hiring freelance marketers or organizing advertisements for digital or print
platforms. They also
administer advanced therapies like facials and massages to customers.
The education requirements include earning an associate or bachelor’s degree in ospitality or business
management. Prospective spa managers also need a few years of work experience
at a spa business.
7. Hotel assistant general manager - They support the job duties of the hotel's general manager. They help the
available manager interview job candidates, make hiring decisions, and coordinate training efforts for staff. Hotel
assistant general managers may also cover shifts for general managers and act as temporary general managers when the
manager is sick or on vacation.
Individuals need a high school diploma and a few years of hotel experience. They may also benefit from earning
an associate degree or bachelor’s degree in hospitality and tourism.
8. Tour manager - They oversee tour bookers, tour guides, tour bus drivers, and marketing staff for a tour company.
They schedule work shifts for tour guides, develop marketing strategies
to increase tour bookings, and read tourist reviews to determine how they can improve their overall experience. They
may also accompany clients when they travel and attend to their needs.
Individuals can become tour managers by earning a high school diploma and working
for a tour company for a few years. They can also earn a bachelor's degree or master's
degree in an area like hospitality and tourism management.
9. Cafe manager - They oversee the daily operations of cafes in shopping centers, hotels, and other areas. They hire
and train cafe staff, adjust coffee and bakery selections, handle
complex customer questions, and ensure the cleanliness of their facilities. Cafe managers
also create work schedules to provide enough staff during peak business hours.
To become a cafe manager, individuals need a minimum of a high school diploma and previous experience
working in a cafe as a barista or supervisor.
10. Activity manager - They work for hotels and resorts, travel companies, and cruise liners to oversee guest activities
and ensure guests have a pleasant experience. This may include planning guests' itineraries, offering guests tours of the
local area, and developing fun activities within their facilities.
Activity managers typically have bachelor's degrees in hospitality and tourism, event planning, or recreation.
11. Hotel sales coordinator - They work for hotels and help create and manage them
marketing and customer service strategies. They also work with a team of sales coordinators and hotel managers to
research ways to increase bookings and retain customers. They may design
special offers, create branding and promotional strategies, and follow up with guests after they check out.
To become a hotel sales coordinator, individuals need a bachelor's degree in sales, marketing, hospitality, and
tourism.
12. Resort manager - They oversee the daily activities at resort facilities. They typically monitor the resort's
housekeeping activities, finances, and marketing materials. They manage different
departments to assist with general maintenance and ensure a high guest satisfaction rate.
To become a resort manager, individuals need experience working in the resort industry, either a bachelor's
degree or master's degree in hotel management or hospitality and tourism.
13. Travel agent - They work for travel agencies or as self-employed individuals to help clients
book transport and hotel accommodations. Their duties may also involve creating a trip itinerary for their clients and
helping them reschedule canceled flights or transfer accommodations.
Prospective travel agents need a high school diploma and an interest in travel. They may also benefit from
earning an associate or bachelor’s degree in hospitality and tourism management or applying for a professional travel
agent certification. Travel agents often start as employees and become managers as their careers progress.
14. Catering manager - They oversee a kitchen and server staff team for a catering company or event venue. They hire
and train catering staff and work with one or more chefs to create an
effective catering menu. They also design schedules for staff members, depending on the
time required to set up and prepare food before an event.
To become a catering manager, individuals can benefit from earning either an associate degree or a bachelor's
degree in an area like hospitality or food service.
15. Entertainment manager - They collaborate with resorts, cruise liners, hotels, and
other accommodations to book singers, musicians, dance groups, comedians, and other entertainers to perform for
guests. Their duties include holding auditions for potential talent,
scheduling bookings, and negotiating with clients to determine price points. They oversee many aspects of events,
including their production and financing.
To become an entertainment manager, individuals can attend a four-year bachelor's degree program in
hospitality, tourism management, event planning, or events and entertainment.
16. Guest services manager - They assist hotel guests with their needs from when they
check in to when they check out. They provide guests with room keys, organize baggage
assistance, and delegate tasks to other staff like housekeepers, front desk employees, or room service personnel. They're
also responsible for hiring and training the guest services staff.
This position typically requires a minimum of a high school diploma and a few years of guest service experience.
17. Director of Housekeeping - They work for a hotel, cruise line, or resort and manage its
housekeeping staff. They maintain clean facilities for all guests by hiring and training housekeeping staff and monitoring
inventory, including cleaning supplies, towels, bedsheets, and guest amenities.
Housekeeping directors can benefit from earning a bachelor's degree in hospitality management and gaining
several years of experience in the cleaning service industry.
18. Park manager - They work at public and amusement parks and help develop marketing and promotional strategies
to increase visitors. They may work with facilities managers to ensure the park remains clean and well-maintained. They
also manage the park's budget, train managers in individual departments, and develop inclement weather or emergency
policies.
Prospective Park managers need a bachelor's degree in leisure and recreation, management, or landscape
design.
19. Food service director - They work for hotels, cruises, and other accommodations to oversee food service
operations for guests. Their job duties include developing a budget for food inventory
and supplies, relaying information to food and beverage managers and kitchen staff, approving menu and drink ideas,
and ensuring the quality of the food and dining operations. Directors at large hotels or other organizations may also
oversee the room service and catering from multiple
restaurants.
To become a food service director, a bachelor's or master's degree in hospitality management, food service
management, or culinary arts is necessary.
20. Travel consultant - They assist individuals, educational institutions, and corporations with their travel needs. They
meet with clients to discuss their travel options to a destination and
determine whether they need a passport, vaccinations, or weather-appropriate attire; they also help them find discounted
hotels and airlines and arrange accommodations for clients with medical conditions and special needs.
A high school diploma and a voluntary certification are typically necessary to become a travel consultant. An
associate or bachelor's degree in tourism, international studies, or hospitality can also be beneficial.