Competency
Competency
References/Further Reading
Self-Check
Information Sheet
Learning Experiences
List of Competencies
Front Page
Remember to:
Work through all the information and complete the activities in each
section.
Read information sheets and complete the self-check. Suggested
references are included to supplement the materials provided in this
module.
Most probably, your trainer will also be your supervisor or manager. He
is there to support you and show you the correct way to do things.
You will be given plenty of opportunities to ask questions and practice
on the task. Make sure you practice your new skills during regular work
shifts. This way, you will improve your speed, memory and your
confidence.
Use the Self-Checks, Operation Sheets or Task or Job Sheets at the end
of each section to test your own progress. Use the Performance Criteria
Checklist or Procedural Checklist located after the sheet of check your
own performance.
When you feel confidence that you have had sufficient practice, ask
your Trainer to evaluate you. The results of your assessment will be
recorded in your Progress Chart ad Accomplishment Chart.
You need to complete this module before you can perform the next
module, Facilitating Learning Session.
SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary
data or information which is essential in planning training
sessions.
Please check the appropriate box of your answer to the
questions below.
BASIC COMPETENCIES
COMMON COMPETENCIES
2. RESPOND EFFECTIVELY TO
DIFFICULT/CHALLENGING BEHAVIOR
L.O.2.1 Plan responses
L.O.2.2 Apply response
L.O.2.3 Report and review incidents
3. APPLY BASIC FIRST AID
L.O.3.1 Assess the situation
L.O.3.2 Apply basic first aid techniques
L.O.3.3 Communicate details of the incident
4. MAINTAIN HIGH STANDARD OF PATIENT SERVICES
CORE COMPETENCIES
Current
Proof/Evidence Means of validating
competencies
1. Perform Oral Questioning, Performed Skills to
cardiopulmonar Interview and Actual satisfy Demonstration
y resuscitation Demonstration Checklist and answer
with AED the question
operation Certificate of Training
accordance to
Certificate of standard
Employment
Authenticated
Certificate
Authenticated
Certificate
2. Maintain life Oral Questioning, Performed Skills to
support Interview and Actual satisfy Demonstration
equipment and Demonstration Checklist and answer
resources the question
Certificate of Training
accordance to
Certificate of standard
Employment
Authenticated
Certificate
Authenticated
Certificate
3. Implement safe Oral Questioning, Performed Skills to
access and Interview and Actual satisfy Demonstration
extrication Demonstration Checklist and answer
procedures in an the question
emergency Certificate of Training
accordance to
Certificate of standard
Employment
Authenticated
COMPETENCY SUMMARY
Identifying Training Gaps
List of Competencies
MODULE DESCRIPTOR
LEARNING OUTCOMES:
1.Contribute to relaying communication
2.Oversee ambulance and equipment preparation, maintenance, and
cleaning.
3.Supervise transport of a patient
4.Oversee scene management
ASSESSMENT CRITERIA:
ASSESSMENT METHOD:
Written Test
Demonstration with Oral Questioning
CONTRIBUTE IN ON – ROAD
Learning Outcome # 2
OPERATIONS
CONTENTS:
Oversee ambulance and equipment preparation, maintenance, and
cleaning.
ASSESSMENT CRITERIA:
a. Ambulance and equipment are maintained in a
clean and serviceable condition according to
legal/industrial requirements and service policy and
procedures.
b. Ambulance operating stock is maintained to
acceptable minimum and maximum levels.
CONDITION:
Students/Trainees must be provided with the following:
4. WORKPLACE LOCATION
Emergency medical dispatch area
5. TOOLS, ACCESSORIES, and SUPPLIES
TV, computer, and two-way radios
6. TRAINING MATERIALS
CBLM, Answer Sheets, Pen
ASSESSMENT METHOD:
Written Test
Demonstration with Oral Questioning
ASSESSMENT CRITERIA:
a. Transportation of patients is managed to ensure
they are transported safely and smoothly to avoid
further damage or injury.
b. Driving is well controlled to ensure hazards are
recognized and negotiated safely.
c. Driving of ambulance is managed to ensure that
legal and industrial requirements governing
emergency vehicles are adhered to.
d. Safe driving is provided to ensure route is chosen
appropriately according to distance, time
constraints, travel and terrain.
e. Safe driving is provided to ensure that road
map is read accurately and quickly, as
required.
f. Communication between driver and patient
care officer is managed to ensure safe
transport and effective patient care.
CONDITION:
Students/Trainees must be provided with the following:
7. WORKPLACE LOCATION
Emergency medical dispatch area
8. TOOLS, ACCESSORIES, and SUPPLIES
TV, computer, and two-way radios
9. TRAINING MATERIALS
CBLM, Answer Sheets, Pen
ASSESSMENT METHOD:
Written Test
Demonstration with Oral Questioning
ASSESSMENT CRITERIA:
a. Safety of scene is ensured in accordance with legal,
industrial and service guidelines.
b. Control of hazards is ensured in accordance with requirements
to protect welfare of patients and personnel.
c. Application of resources is in accordance with requirements of
the scene, service policies and procedures and relevant legal
and industrial requirements.
g. Ensure communication with allied services
contributes to safety and well-being of patients
and ambulance personnel.
CONDITION:
Students/Trainees must be provided with the following:
10. WORKPLACE LOCATION
Emergency medical dispatch area
11. TOOLS, ACCESSORIES, and SUPPLIES
TV, computer, and two-way radios
12. TRAINING MATERIALS
CBLM, Answer Sheets, Pen
ASSESSMENT METHOD:
Written Test
Demonstration with Oral Questioning
Contents:
1. Dispatching
Patient Handling
legal and industrial requirements in driving an ambulance
Assessment Criteria
a. Transportation of patients is managed to ensure
they are transported safely and smoothly to avoid
further damage or injury.
b. Driving is well controlled to ensure hazards are
recognized and negotiated safely.
c. Driving of ambulance is managed to ensure that
legal and industrial requirements governing
emergency vehicles are adhered to.
d. Safe driving is provided to ensure route is chosen
appropriately according to distance, time
constraints, travel and terrain.
e. Safe driving is provided to ensure that road map
is read accurately and quickly, as required.
f. Communication between driver and patient care officer
is managed to ensure safe transport and effective
patient care.
Conditions
The students / trainees will have access to:
1. WORKPLACE LOCATION
2. EQUIPMENT
- Computer / Laptop
- Projector
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Appropriate dispatching
2. Drive an ambulance while responding to, or at emergency operations
going to facility
Introduction
Patient transporters must ensure that every patient they serve receives
quality care. So, what characteristics characterize a good patient
transporter? Patient transporters should be high-energy, polite, and friendly,
in addition to following patient transportation best practices that we teach on
the job. We understand that a patient's experience encompasses far more
than the clinical care they receive. Patients must have the impression that all
hospital personnel, both clinical and non-clinical, are concerned about their
well-being.
To ensure that our associates feel empowered and that our patients receive
the best transportation services, we put all patient transporters through
extensive training. If you want to be a patient transporter, here's what we
look for in candidates:
Roles
Caller
911 Operator
Duty Nurse
Triage Officer
Receiving Doctor
Monitoring Patient
Risk reduction begins with attendants and equipment monitoring the patient
during transport. Quicker transport times and specialized transport teams
are associated with better outcomes, whereas illness severity is a predictor
of unfavorable complications. Monitoring during transportation varies greatly
depending on the environment, the skill of the attendants, and the severity
of the patient's illness. There are standards for patient monitoring during
transport, but they are mostly based on expert opinion. This paper examines
transportation guidelines and risks as a template for required monitoring, as
well as common transportation mishaps and how they can be avoided with
proper monitoring.
Endorsement
__________1. A patient who has had trauma or is in poor health will typically
be transferred by a ground ambulance. - TRUE
__________2. Ambulance can deliver canned goods. - TRANSPORT BOTH
EMERGENCY AND NON-EMERGENCY CARE
__________3. During transfers at the hospital, unlock the wheels of the bed
and the cot for stability, and adjust the bed and the cot to a good height for
the transfer. - LOCK
__________4. MICU mean Mobile Intensive Care Unit - TRUE
__________5. Locate medic bags afar to the treatment area to avoid awkward
reaching. - NEAR
Performance Objective:
Prepared the Ambulance for operational response, you should
know the materials and equipment procedure and you should also be
able to have knowledge flow when it comes in the interfacility
transport.
Supplies/Materials
These are necessary materials that will be needed.
PPE
Working Gloves
Ambulance Checklist
Steps/Procedure:
1. Wear personal protective
equipment
2. Prepare materials needed in
preparing the ambulance for
operational response
3. Get the complete information
before dispatching.
4. Practice
5. Properly place the ambulance
in operational position ready
for response.
6. Clean the parking vicinity of
the ambulance.
Assessment Method:
Performance Criteria Checklist
CRITERIA YES NO
Can I….
1. Wear proper personal protective equipment?
2. Inform the team leader before checking the
ambulance?
Contents:
Assessment Criteria
a. Transportation of patients is managed to ensure they are
transported safely and smoothly to avoid further damage or
injury.
b. Driving is well controlled to ensure hazards are recognized
and negotiated safely.
c. Driving of ambulance is managed to ensure that legal and
industrial requirements governing emergency vehicles are
adhered to.
d. Safe driving is provided to ensure route is chosen
appropriately according to distance, time constraints, travel
and terrain.
e. Safe driving is provided to ensure that road map is read
accurately and quickly, as required.
f. Communication between driver and patient care officer is
managed to ensure safe transport and effective patient care.
Conditions
The students / trainees will have access to:
1. WORKPLACE LOCATION
2. EQUIPMENT
- Computer / Laptop
- Projector
6.Perform Task Sheet EMS 7.3.1 In performing the Task sheet and
“Supervise transport of a patient. Job Sheet, compare your output
Evaluate output using Performance with the sample template provided
Criteria Checklist EMS 7.3.1 in the Information Sheet/s.
Evaluate/ Access your work
7.Read Information Sheet EMS 7.3.1 according to the Performance
“Legal and Industrial Requirements Criteria Checklist. Make the
In Driving An Ambulance” corrections or improvement if
necessary.
8.Answer Self-Check EMS 7.3.1
Compare answers to Answers Secure your evaluation outputs to
Sheet EMS 7.3.1 your trainer to record your
accomplishments.
D. STANDARDS
1. AMBULANCE BODY
a. An ambulance vehicle shall be able to accommodate the patient, and
the required number of personnel and equipment.
b. The ambulance shall have a non-porous partition between the driver
and the body of the ambulance.
c. DOH Licensed Ambulances shall bear the following markings:
1. Front: The reflectorized and capitalized word "AMBULANCE"
which is spelled out in reverse (mirror image). The height of
each letter shall be no less than 10 centimeters and the word
shall be seen at least six (6) meters away.
ii. Side: Each side of the ambulance body shall have the
capitalized word "AMBULANCE" not less than 15 em in
height.
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The name and logo of the licensee, the administrative division
(Region, Province, City, Municipality and Barangay) to which
the ambulance is affiliated with may be indicated on the sides
of the ambulance provided that the logo/font size used should
not be more than the height of the word "AMBULANCE." This
shall be placed below the word "AMBULANCE."
iii. Rear: The reflectorized and capitalized word "AMBULANCE"
not less than 15 em in height and the prescribed DOH
ambulance logo to be issued by the DOH once the application
for a license is approv;~ (Refer to Annex B: Official DOH ~
Ambulance Logo)r ~
P~15
iv. The licensee may also opt to mount the blue "Star of Life"
emblem on any part of the ambulance vehicle.
v. There shall be no restrictions on the color of the ambulance
vehicle or on the color of the letterings.
v1. Any other signage or pictures outside of what is prescribed
herein are not allowed.
d. Each ambulance shall have adequate and stable cabinet/s that can
appropriately store the required equipment, medicines and supplies.
These storages shall be easily accessible but properly secured at all
times.
e. Ambulance vehicles shall have Emergency Warning Light System and
Siren-Public Address System.
2. PERSONNEL
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Each ambulance shall be manned by an adequate number of qualified,
trained and competent staff to ensure efficient and effective delivery of
quality ambulance services.
a. A minimum of at least two (2) ambulance personnel, excluding the
driver, is required for every ambulance dispatched. Additional staff
depends on the nature of the emergency as determined by the
management of the service provider.
b. The minimum qualifications and trainings required from ambulance
personnel shall be in accordance to the type of ambulance they operate
as follows:
Category of Minimum Training Requirements Ambulance Qualifications
CY 2018-2019:
• Standard First Aid (SF A)
Graduate of any • Basic Life Support (BLS)
y ~{,-~>
rke7of15 \
5. INFORMATION MANAGEMENT
Every ambulance service provider shall maintain a system of
communication, recording and reporting of the patient's condition as well
as the results of examinations which may include electronic
communications or otherwise allowed under Republic Act (R.A.) 8792,
otherwise known as the "Electronic Commerce Act of 2000." Moreover,
management of data or information should be in adherence to R.A. 10173
also known as the "Data Privacy Act of2012."
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a. Hospital/Facility Referral Form
Each form shall be kept confidential and shall contain sufficient
information to identify the patient and to justify the treatment
provided, which includes the information of transfer/referral of patient
to another physician or health facility.
b. Logbook
Ambulance service providers shall maintain a logbook which shall be
signed by the head of the DOH licensing team during inspection and/or
monitoring visits. The logbook shall contain, but not be limited to, the
following information:
1. N arne, sex and age of patient;
ii. Name of attending physician, when applicable;
111. Origin and destination;
iv. Date and time of dispatch and return of ambulance;
v. Reason for transfer/transport;
vi. Disposition of patient.
c. Submission of Reports
All ambulance service providers shall submit an annual report
utilizing the template provided by DOH (Refer to Annex D: DOH
Annual Statistical Report for Ambulance Service Providers). The
deadline for the yearly submission is every 31st of March of the
following year (ex. CY 2018 report will be due on March 31, 20 19).
6. ENVIRONMENTAL MANAGEMENT
Every ambulance service provider shall ensure that the environment is safe
for its patients and staff including members of the public as necessary and
that the following measures and/or safeguards shall be observed:
a. The ambulance shall be properly ventilated, lighted, clean and safe.
b. There shall be a written plan and program of proper disinfection and
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preventive maintenance of the ambulance vehicles.(;)-{ \
Pal.s
Pag~lS~
u. Proof of ownership:
For Ambulance Service Providers of Government owned
ambulances:
a) Enabling Act or Board Resolution or its equivalent
b) Cooperative Development Authority Registration with
Articles of Cooperation and By-laws, whenever applicable
For Ambulance Service Providers of Privately owned
ambulances:
ensure that all key staff, pertinent records, and ambulance vehicles
are made available to HFSRB/RO-RLED during inspection visits.
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If during inspection, the ambulance vehicle/s is/are found non-
compliant to the standards and requirements for the licensing of
P~e(.S\
X. VIOLATIONS
Ambulance service providers found violating any provtswn of these rules and
regulations and its related issuances and relevant policy guidelines, and/or
commission/omission of acts by personnel operating an ambulance under
this Order shall
be penalized and/or its DOH-LTO suspended or revoked.
XI. INVESTIGATION OF CHARGES AND COMPLAINTS
The Health Facilities and Services Regulatory Bureau or the Regional Office
Director
and/or his authorized representative(s) shall investigate complaints and
verify if ambulance
service provider concerned or any of its personnel is liable for an alleged
violation. The
HFSRB or RO Director may order the preventive suspension of operation of
the co!ed
Page 13 of15
guidelines.
In case of death or serious physical injury (as defined by Article 263 of the
Revised
Penal Code of the Philippines) of the patient, passengers, pedestrians or the
general public,
the DOH-LTO of the ambulance service provider shall be automatically
revoked if such
death or injury was found or determined by the appropriate authority to be
due to the
negligence or misuse of the ambulance service. This is without prejudice to
any criminal or
civil charges or both that may be filed by the aggrieved party against the
ambulance service
provider.
etary of Health
Page 15 oflS
-
.
.
PROCESS FLOW
Step 1: Applicant shall fill out application form for the licensure of
land Ambulances and Ambulance Service Providers
HFSRB/RO-RLEO
shall send the Letter
of Denial with the
noted deficiencies
to the applicant
lfapplicant
complied within 30
days, proceed to
Step6
Step 6: HFSRB/RO-
RlED shall
recommend the
Step 7: Director IV of
HFSRB/RO Director or
Director Ill of
HFSRB/RO, shall
approve the issuance
of the OOH-lTO
Step 8: Official •DOH
Ambulance Logo shall
be given for each
compliant ambulance
vehicle of the licensed
ASP
End of Process
0 Th ounting of d'!}'S to process the application shall be stopped ("stOJ! lockJ
unti II deficie cie have bee com lied with.
TIMETABLE
3 Days
27 Days
OOH· AASP-Pf·AnnexA
Revision:OO
01126/2018
Page 1 ol1
ANNEXB
A.O. No. 2018- ooo I
I. GENERAL INFORMATION
Name of Ambulance Service Provider (ASP): __________________ _
Complete Address: ___________________________ _
TeL/Fax Nos.:-------------
Name of Owner:
Email
Address: -------------
------------------------------
Category:
0 Type I - B LS Ambulance
Ownership:
0 Government:
0 National
0 Local
Others (specify) ____ _
Institutional Character:
0 Institution-based
Type of application:
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0 Initial
0 Private
0 Single Proprietorship
0 Corporation
Others (specify) ____ _
0 Non-institution-based/Free-Standing
0 Renewal
DOH License Number (ASP): ______ _
ANNEX C
A.O. No. 2018- DOO I
Instruction: In the appropriate box, place a check mark(--./) if the ambulance
or ambulance service
provider is compliant or X-mark if not compliant.
STANDARDS
(AMBULANCE SERVICE
Every ambulance service provider shall ensure that the services delivered to
patients comply with the
standard quality embodied in the Assessment Tool for licensure of land
ambulances, other policy guidelines
and/or related issuances.
1. Documented policies and
procedures on:
STANDARDS
(~MBULANCE SERVICE
PROVlDER)
Type I TypeD
ANNEX C
A.O. No. 2018- 0()0 I
COMPLIANT REMARKS
STANDARDS
(AMBULANCE SERVICE Type I Type II COMPLIANT REMARKS
PROVIDER)
C. ENVIRONMENTAL MANAGEMENT
Every ambulance service provider shall ensure that the environment is safe
for its patients and staff
including members of the public as necessary and that the following
measures and/or safeguards shall be
observed.
1. The ambulance shall be properly
ventilated, lighted, clean and
safe.
2. Written plan and program of
proper disinfection and
preventive maintenance of the
ambulance vehicles
3. Adequate personal protective
equipment (PPEs)
4. Procedures for the proper
disposal of infectious wastes and
toxic and hazardous substances
in accordance with R.A. 6969
known as "Toxic and Hazardous
Substances and Nuclear Wastes
ANNEX C
A.O. No. 2018- DOD\
DOH-A ASP-LTO-AT-Annex C
Revision:OO
01/26/2018
Page 5 of 12
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ANNEX C
A.O. No. 2018- 000 l
STANDARDS AND
REQUIREMENTS Type I Type II COMPLIANT REMARKS
(AMBULANCE VEI!/!ICLE)
7. Emergency Warning Light
System and Siren-Public
Address System
F. PERSONNEL
Each ambulance shall be manned by an adequate number of qualified,
trained and competent staff to ensure
efficient and effective delivery of quality ambulance services.
1. Minimum of two (2) ambulance
personnel excluding the driver is
required for every ambulance
dispatched.
Each staff shall be trained from a
DOH-recognized . . trammg
provider, in the following:
a. Standard First Aid
b. Basic Life Support
c. Advanced Cardiac Life
Support
d. Emergency Medical Starting CY 2020
Technician (EMT) onwards:
Training- will be in EMT Training- transition Basic
Starting CY
2020 onwards:
EMT Training-
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Advanced
/Paramedic
Training
-:·······························································:
i DOH·A ASP·L TQ-AT-Annex C
i Revision:OO l 01 /26/2018
! Page6of 12 : .................................................................. ;
Manual with
cardiac monitor
3. Sphygmomanometer, Non-
mercurial
- Pediatric cuff
- Adult cuff
4. S_!_~tl1o cope (peniatric and adult)
C. J mmobilization Devices
I. Rigid cervical collars (small,
meninm large)
2. Firm padding or commercial head
immobilization device
3. Lower extremity traction devices
(supporting slings, padding,
traction strap)
4. Upper and Lower extremity
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immobilization devices
a. Joint above and joint below
fracture
b. Rigid-support appropriate
material (cardboard, metal, pneumatic,
vacuum. wood or plastic)- ,.v_...., sizes
ANNEX C
A.O. No. 2018- 000 f
ITEM
c. Resistant straps or cravats
d. Orthopedic (scoop)
stretcher/ Long back board
D. Dressings and Bandages
1. Sterile bum sheets
2. Triangular bandages
3. Sterile Dressings
a. 1 O"x30" or larger
b. ABDs, 1 O"x 12" or larger
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c. 4"x4" gauze sponges
4. Sterile gauze rolls (various
sizes)
5. Non-sterile elastic bandages
(various sizes)
6. Sterile occlusive dressing
3 "x8" or larger
7. Adhesive tape roll
a. Various sizes of2" or 3"
hypoallergenic
b. Various sizes of2" or 3"
non-
hypoallergenic/ordinary
Type I Type II
ANNEX C
A.O. No. 2018- 000 J
COMPLIANT REMARKS
ITEM
1. IV Administration set
L. Medicines I
1. Activated
2. Salbutamol nebules
3. Sterile water for irrigation, 1
liter
4. Sterile water for injection,
10ml
5. Intravenous fluids
DS LRS 1 Liter
DS NSS 1 Liter
DS Water 1 Liter
DS 0.3NaCl 500ml
Plain LRS
Plain NSS
6.
Type I Type II
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Licensed hand-
held radio with
base station
ANNEX C
ITEM Type I
M. Controlled Medications
Type II
ANNEX C
8.
9.
Name of Ambulance
Service Provider:
Date of Inspection:
RECOMMENDATIONS:
For Licensing
ANNEX C
A.O. No. 2018- 0001
Inspected by:
Printed name
Received by:
Signature:
Printed Name:
Position/Designation:
Date:
Signature Position/Designation
r···························································'""=
! DOH-A ASP-L TO-AT-Annex C
! Revislon:OO ! 01 /2612018
! Page 11 of 12 L ................................................................. .;
ANNEX C
A.O. No. 2018- 0001
1. 4. ________________________________ _
2. 5. ____________________________ __
3. 6. ____________________________ __
*Use additional sheet/s if needed
RECOMMENDATIONS:
For Monitoring
[ ] Issuance of Notice of Violation
Monitored by:
Printed name
Received by:
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Signature:
Printed Name:
Position/Designation:
Date:
Signature Position/Designation
ANNEXO
A.O. No. 2018- 000 I
ANNUAL STATISTICAL REPORT FOR AMBULANCE SERVICE PROVIDERS
Name of Ambulance Service Provider:
------------------------------------- License Number: ------------------- Validity: _________
to ________ _
Number of Ambulance Vehicles: -------
Date Time
Description
ANNEXE
A.O. No. 2018- 0001
Institution-based*
(e.g. Hospitals, Infirmaries )
AMBULANCE
SERVICE PHP 5,000.00 I year
PROVIDER
AMBULANCE PHP 1,000.00 I unit I year VEHICLE
*DOH-LTO VALIDITY:
**DOH-LTO VALIDITY:
1 year
3 years