A STUDY ON JOB SATISFACTION OF EMPLOYEES IN

MANGAL AND MANGAL TIRUCHIRAPPALLI

A dissertation submitted to the Bharathidasan University,

Tiruchirappalli -25

In partial fulfillment of the degree of

BACHELOR OF COMMERCE

Submitted By

LOGESHWARAN S, (Reg.no:CB22C 305267)

JASSIM T, (Reg.no:CB22C 305256)

JAFIQ RAHMAN M, (Reg.no:CB22C 305254)

JINNATHUL IRFAN A, (Reg.no:CB22C 305257)

MADHAN KUMAR K, (Reg.no:CB22C 305268)

Under the guidance of M. ABIRAMI M.com., M.Phil., M.Ed.

Assistant Professor

UG & RESEARCH DEPARTMENT OF COMMERCE M.I.E.T ARTS

& SCIENCE COLLEGE

Tiruchirappalli-620007

APRIL-2025
 CERTIFICATE

This is to certify that his project is done under my guidance and

dissertation entitled A STUDY ON JOB SATISFACTION OF
EMPLOYEES IN MANGAL AND MANGAL TIRUCHIRAPPALLI
submitted by LOGESHWARAN S, (Reg.no:CB22C 305267) JASSIM T,
(Reg.no:CB22C 305256)JAFIQ RAHMAN M, (Reg.no:CB22C
305254)JINNATHUL IRFAN A, (Reg.no:CB22C 305257)MADHAN
KUMAR K, (Reg.no:CB22C 305268)in partial fulfilment of the
requirements for the award of the degree of BACHELOR OF
COMMERCE M.I.E.TARTS AND SCIENCE COLLEGE for the
academic period 2022-2025 is the original work of candidate.

SIGNATURE OF THE HEAD SIGNATURE OF THE

OF THE DEPARTMENT PROJECT ADVERTISOR

SIGNATURE OF THE EXTERNAL EXAMIER

 DECLARATION

I hereby declare that the dissertation entitled A STUDY ON JOB

SATISFACTION OF EMPLOYEES IN MANGAL AND MANGAL
TIRUCHIRAPPALLI submitted for the M.com degree is an original
work done LOGESHWARAN S, (Reg.no:CB22C 305267) JASSIM T,
(Reg.no:CB22C 305256)JAFIQ RAHMAN M, (Reg.no:CB22C
305254)JINNATHUL IRFAN A, (Reg.no:CB22C 305257)MADHAN
KUMAR K, (Reg.no:CB22C 305268)under guidance of MISS
M.ABIRAMI (Assistant professor in commerce) and the dissertation have
not formed the award of any degree or any other similar titles.

Date: LOGESHWARAN S

Place: JASSIM T

JAFIQ RAHMAN M

JINNATHUL IRFAN A

MADHAN KUMAR K,
 ACKNOWLEDGEMENT

I express try whole hearted gratitude to ALMIGHTY for enabling me is

complete this project work successfully.

My sincere thanks and gratitude to M.I.E.T ARTS & SCIENCE

COLLEGE Trichy for the opportunity given to me for undergoing my
course in this esteemed Institution

I acknowledge my gratefulness to DR.J. ANTHONY RAJ M.SC, M. Phil,

PhD., Principal M.I.E.T ARTS AND SCIENCE COLLEGE Trichy for the
opportunity gives to me for undergoing my course in this esteemed
Institution.

I express my sincere thanks to J. SYED MEERAN M.Com., M.Phil.

Head of UG & Research Department of Commerce for his moral support
and encouragement during my project work.

I deem it a great pleasure to express a deep sense of gratitude to M.

ABIRAMI M.Com., M.Phil., M.Ed. Assistant Professor of commerce, of
our college for his valuable Guidance in every stage of my work to
complete it successfully.

My sincere thanks and Gratitude to all the faculty Members of UG &

Research Department of Commerce for their support and encouragement
during my project work.

Finally, I extend my sincere thanks to my Parents, Brothers, Sisters and

Friends who helped me a lot in all my efforts to finish specially.
 CHAPTER-2

REVIEW OF LITERATURE
 Rosana Oktaviani1*, Sopiah2

Universitas Negeri Malang

E-mail: 1) [email protected],

Job satisfaction is the main variable that must be considered in managing

human resource practices. Job satisfaction

discusses the extent to which employees are satisfied or dissatisfied with

their jobs are caused by several factors that

motivate them. This study aims to dig deeper into job satisfaction
variable. In achieving this goal, the researchers used

a systematic review using PRISMA method and bibliometric analysis

techniques which took journals from Science

Direct and Emerald during 2017-2022. The results of the screening on the
PRISMA method produced 30 (thirty)

articles written by 95 (ninety five) authors. Based on the 30 (thirty)

articles collected, the results of this study found that

there are 4 (four) categories that explain several variables that related to
job satisfaction, including leadership, salary,

organizational commitment, and job stress. Overall, the research is

expected to be the right reference for further research,
especially researchers who will examine titles that related to job
satisfaction.

 EriaMuwanguzi School of Education, Humanities and Social

Sciences, Bugema University

When an employee is satisfied with the job, then such an employee will
be more productive and creative and is more likely to be retained by the
organization. Some job satisfaction theoretical frameworks and models
are available to that effect namely; Herzbergs’ Two Factor Theory, Adams
Equity Theory, and Job Characteristic Theory among others. We find that
all the above models have been widely employed in the study of job
satisfaction studies. We notably argue that Smerek and Petersons’ Model
can be included on the list of job satisfaction models. Hence based on a
thorough review of Smerek and Petersons’ model, research hypotheses
were derived to guide further studies on the factors related to job
satisfaction and a review of the literature was conducted on these
identified research hypotheses

 Dr. Bidisha Lahkar Das Assistant Professor Department of

BBA, Gauhati Commerce College R.G. Baruah Road,
Guwahati, Assam Contact No: 9707066707, E-mail:
[email protected]

The most dynamic and important are the human resources in an

organization and they need to be properly motivated. The reason behind
motivation is that it leads to job satisfaction which in turn helps in
employee engagement and reducing turnover in an organization. Bringing
satisfaction at the work place and satisfying the employees is not an easy
task for the organization. Identification and removal of the job satisfying
and dissatisfying factors respectively is crucial and important for the
employer. Thus, providing job satisfaction is a hard task for the
organization to do. Job satisfaction as a topic of research is much-
discussed and many researchers and experts’ have tried and identified
various factors which belief directly effects work productivity, employee
turnover and employee retention. McNamara has defined job satisfaction
as: “…………. one’s feelings or state of mind regarding the nature of their
work. Job satisfaction can be influenced by a variety of factors, e.g., the
quality of one’s relationship, the quality of the physical environment in
which they work, the degree of their work etc” [1]. The present
investigation is carried out to highlight some of the research work done
in this area and find out the determinants of the job satisfaction and its
importance at the work place. Keywords: Human resources, job
satisfaction, motivation, dissatisfying factors.

 Brikend AZIRI Faculty of Business and Economics, South East

European University, Ilindenska 1200, Tetovo, Makedonia

Job satisfaction represents one of the most complex areas facing today’s
managers when it comes to managing their employees. Many studies have
demonstrated an unusually large impact on the job satisfaction on the
motivation of workers, while the level of motivation has an impact on
productivity, and hence also on performance of business
organizations.Unfortunately, in our region, job satisfaction has not still
received the proper attention from neither scholars nor managers of
various business organizations.

 Nirav Dave R.B.Institute of Management

This review article contains literature review of the various research

articles, related research paper, theses, or organizational reports. The
author had reviewed almost 16 research articles, research papers, theses,
or organizational reports with a view to understand the job satisfaction of
the academicians and Industrial employees from previous studies all over
the world. The study reveals that the employee job satisfaction and
contentment is very crucial aspects for organizational development,
employee productivity, employee commitment, quality of work and many
more aspects. It is observed that a significant amount of research work
has been carried out on the area of job satisfaction with several
dimensions of it including varied types of issues.

 Dr. Manisha Paliwal

 Dr. Meeta Meshram

Information Technology sector has become one of the important parts of

India’s economic growth with
around 4.36 million staff as per NASSCOM report 2020. Job satisfactio
n of employees is the biggest challenge for theorganizations today as sat
isfied employee work more efficiently leading to increase in productivit
y, lower absenteeism, increase in loyalty and more committed employees,
hence IT sector which is one of the largest sectors with
millionsof people working are focusing more on retention of skilled emp
loyees. Job satisfaction & IT industry are most popularly researched by
many researchers but the review of research considering both IT sector
& Job satisfaction is lacking. This research paper is the review of
literature on job satisfaction of employees specifically working in
IT sector.

 Zafarullah Sahito

The factors of job satisfaction and dissatisfaction with the

recommendations given by the researchers in seventy recruited research
studies, which have been conducted for literature review of teachers’ job
satisfaction in developing countries. The recruited studies were conducted
across 21 countries in Asia and Africa, but the majority of them were in
Iran, India, Turkey, Pakistan, China and Malaysia. The main purpose of
the study was to explore the various relevant factors and, based on them,
give recommendations and solutions for the enhancement of the jobs of
teachers who work in educational institutions in developing countries.
Included in this study were 61 quantitative, two qualitative, and seven
mixed research papers. Conducive working conditions, promotional
opportunities, fair remuneration, support from headteachers, colleagues
and the community, teacher empowerment, and friendships were found to
be the major factors affecting the job satisfaction of teachers. An
autocratic management style, mistrust, a non-transparent system, a work-
life imbalance, an ineffective teaching/learning environment, and
unavailability of resources were found to be the main factors affecting job
dissatisfaction.

 BekendAziri Mangement Research and Practice 12/2011

Employee Satisfaction is one of the most complex areas facing by today

managers when it comes to managing their employees. Many studies have
shown an unusually large impact on the job satisfaction and the
motivation of workers, while the level of motivation has an impact on
productivity, and hence also on performance of business organizations.
Unfänturately our region, job satisfaction has not still received the proper
attention from anyone,2 neither scholars nor managers of various business
organizations.

 Allen and Mever, 1996; Kamasch, 2003

Organization commitment can be defined as affiliation of employees to

the organization and involvemerx in it. In general there are three
dimensions of commitment which are continuance commitment, affective
commitment and normative commitment.

 Goval (1995)

Determined the extent of employee satisfaction experienced by textile

workers due to primarily the statutory labour welfare facilities provided
in the private, public and co- operative textile sectors in Punjab, the
awareness and implementation of these labour welfare facilities and their
correlation with job satisfaction, including the relationship between
labour welfare and job satisfaction
 CHAPTER-3

Profile of the company

Mangal and Mangal Thangamaaligai's Online Showroom. It stands right

below the foot of the Rock Fort and stands tall for its purity, quality and
word class designs. Mangal and Mangal is a brand associated with Tirchy
for past 30 years and is a household name for its wide range of products
in Utensils, Electronic & Furniture and Jewellery. Mangal and Mangal is
one of the most contemporary jewellers, specializing in the all forms of
gold ornaments and also enthralling the customers with a wide range of
collections in not just gold but also diamond, rubies, emeralds, silver,
platinum jewellery. Trichy carries a mark of Mangal and Mangal and is
one of the hot spot destination of the jewel purchases in this part of
Tamilnadu. With the distinction of being the First BIS hal mark
Showroom in Trichy, its also has the distinction of being one of the first
100% Hallmark showroom in whole of Tamilnadu.

Mangal & Mangal, located at 25 N.S.B Road, near the Rockfort Temple
in Tiruchirappalli (Trichy), Tamil Nadu, India, is a distinguished retail
establishment specializing in gold jewelry. The store is managed by
Praveen M, who serves as the Managing Director.

In addition to their physical store, Mangal & Mangal has expanded its
digital presence by offering a mobile application, "Mangal & Mangal
Thanga Maligai," available on the App Store. This app provides
customers with information on various gold ornament schemes and
showcases their extensive collection.
The company has also secured a trademark for "MANGAL &
MANGAL," covering stainless steel utensils and household vessels,
indicating a diversified product range.
 Mangal & Mangal, based in Tiruchirappalli (Trichy), Tamil Nadu, has established itself
as a trusted name in the Jewellery retail industry, catering to the diverse needs of customers
with a broad range of precious items.

Key Features of Mangal & Mangal:

1. Jewellery Range
Gold Jewellery : Mangal & Mangal is especially recognized for its exquisite gold
Jewellery collections. They offer a variety of designs ranging from traditional to contemporary,
including gold necklaces, bangles, earrings, and rings.
Diamond Jewellery : The store also offers an extensive selection of diamond Jewellery,
featuring rings, earrings, bracelets, and pendants crafted with precision and attention to detail.
Silver and Platinum Jewellery : In addition to gold and diamonds, Mangal & Mangal
also features silver and platinum Jewellery pieces, catering to different customer preferences
and budgets.
Custom Designs : Customers can also request custom-made pieces, ensuring a
personalized touch to their Jewellery selection.

2. Reputation and Legacy

Mangal & Mangal has been in business for several decades, earning a reputation for
offering high-quality, durable, and aesthetically appealing Jewellery. Its legacy of trust, quality,
and customer satisfaction has made it a popular choice among the people of Trichy and beyond.

3. Customer-Centric Services
Lifetime Exchange : Mangal & Mangal offers a lifetime exchange policy for gold
Jewellery, which adds to the store's appeal for customers who seek long-term value for their
purchases.
Best Prices and Transparent Pricing : The store ensures competitive pricing for its
Jewellery, with transparent policies that build trust with customers.
Online Shopping : They offer the convenience of online shopping through their official
website, allowing customers to browse and purchase Jewellery from the comfort of their
homes.

4. Store Location
Located at 25, N.S.B Road, Near Rock Fort Temple, Tiruchirappalli, the store is easily
accessible and is in close proximity to one of Trichy’s iconic landmarks, making it a popular
spot for both locals and tourists. The area itself is a busy commercial hub, further boosting the
store's visibility and footfall.

5. Customer Engagement
Mangal & Mangal maintains active engagement with its customers via social media
platforms, especially Facebook and Instagram, where they showcase new arrivals, promotions,
and customer testimonials. Their presence on these platforms strengthens their connection with
the community.

6. Trust and Certifications

As a reputed Jewellery store, Mangal & Mangal guarantees the authenticity of its
precious metals and stones. Their Jewellery is certified, ensuring customers that they are
receiving high-quality, genuine products. This is particularly important in the diamond and gold
Jewellery market where trust is paramount.

7. Promotions and Offers

They often run special promotions, especially during festive seasons like Diwali, Tamil
New Year, and other significant cultural events. These offers include discounts, freebies, and
special pricing, making it an attractive option for customers looking to buy gold, diamonds, or
silver Jewellery at competitive prices.

Why Choose Mangal & Mangal?

Quality Assurance : Their commitment to providing top-quality Jewellery at
competitive prices has made them a popular choice in Trichy.
Trustworthy Legacy : The store's long-standing presence and reputation in the Jewellery
market enhance customer confidence.
Wide Selection : Whether you’re looking for traditional pieces or contemporary
designs, Mangal & Mangal offers a vast range of options.

Conclusion
Mangal & Mangal is a key player in the Jewellery retail space in Trichy, combining
quality, customer service, and a wide range of offerings. Whether you are looking for a timeless
piece of gold Jewellery, a precious diamond ring, or customized designs, Mangal & Mangal
remains a trusted destination for those who seek elegance, reliability, and excellent value.
1. Gender

→ Male

→ Female

2. Age category

→ 18-20

→ 20-25

→ 25-30

→ 30-35

→ Above 35

3. Are you from Trichy?

→ Yes

→ No

4. How satisfied are you with your current job overall?

→1

→2

→3

→4

→5

5. How likely are you to recommend this job to others?

→1

→2

→3

→4

→5
6. How many years have you been working in the shop?

→ 1 year

→ 2 years

→ 3 years

→ More than 3 years

→ Less than 1 year

7. How satisfied are you with the physical work environment?

→1

→2

→3

→4

→5

8. Do you feel safe in your work environment?

→ Yes

→ No

9. How satisfied are you with your relationship with your supervisor/manager?

→1

→2

→3

→4

→5

10. Is refreshment provided?

→ Yes

→ No
Is sufficient leave provided?

→ Yes

→ No

12. Do you feel that your manager provides adequate guidance and support?

→ Yes

→ No

13. How often do you receive constructive feedback from your manager?

→1

→2

→3

→4

→5

14. Is transport facility provided?

→ Yes

→ No

15. Do you feel your job utilizes your skills and abilities effectively?

→ Yes

→ No

16. Is a bonus provided?

→ Yes

→ No

17. Are you able to manage your personal life while fulfilling your job
responsibilities?

→ Yes

→ No
18. How satisfied are you with your salary and compensation package?

→1

→2

→3

→4

→5

19. How well do you feel your team communicates and collaborates with one
another?

→1

→2

→3

→4

→5

20. How confident are you about the company’s long-term stability and growth?

→1

→2

→3

→4

→5

21. Do you feel that your contributions are valued by the organization?

→ Yes

→ No
22. How often do you feel stressed or overwhelmed at work?

→1

→2

→3

→4

→5
Job Satisfaction Report

1. Gender
Options Respondents
Female 24
Male 38

2. Age category
Options Respondents
18-20 24
20-25 9
25-30 8
30-35 12
above 35 9
3. Are you belongs to trichy ?
Options Respondents
No 21
Yes 41

4. How satisfied are you with your current job overall?

Options Respondents
1 10
2 8
3 14
4 12
5 18
5. How likely are you to recommend this job to others?
Options Respondents
1 8
2 22
3 6
4 13
5 13

6. How many years working in the shop

Options Respondents
1 year 14
2 year 23
3 years 5
less than 1 year 9
more than 3 years 11
7. How satisfied are you with the physical work environment?
Options Respondents
1 17
2 14
3 5
4 5
5 21

8. Do you feel safe in your work environment?

Options Respondents
No 30
Yes 32
9. How satisfied are you with your relationship with your supervisor/manager?
Options Respondents
1 6
2 16
3 9
4 21
5 10

10. Whether refreshment is provided ?

Options Respondents
No 22
Yes 40
11. Wether sufficient leave
provided ?
Options Respondents
No 27
Yes 35

12. Do you feel that your manager provides adequate guidance and support ?
Options Respondents
No 22
Yes 40
13. How often do you receive constructive feedback from your manager?
Options Respondents
1 7
2 8
3 18
4 19
5 10

14. Whether transport facility is provided ?

Options Respondents
No 33
Yes 29
15. Do you feel your job utilizes your skills and abilities effectively?
Options Respondents
No 21
Yes 41

16. Whether bonus is provided

Options Respondents
No 24
Yes 38
17. Are you able to manage your personal life while fulfilling your job
responsibilities?
Options Respondents
No 26
Yes 36

18. How satisfied are you with your salary and compensation package?
Options Respondents
1 6
2 12
3 9
4 25
5 10
19. How well do you feel your team communicates and collaborates with one
another?
Options Respondents
1 8
2 15
3 22
4 7
5 10

20. How confident are you about the company’s long-term stability and
growth?
Options Respondents
1 8
2 9
3 11
4 9
5 25
21. Do you feel that your contributions are valued by the organization?
Options Respondents
No 25
Yes 37

22. How often do you feel stressed or overwhelmed at work?

Options Respondents
1 12
2 12
3 7
4 21
5 10