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Princ ipl e s of ralph
BUSINESS
Stair
INFORMATION
George
Reynolds
SYSTEMS Chesney
Thomas
fourth edition
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Principles of Business Information © 2021, Cengage Learning EMEA
Systems 4th Edition
Adapted from Principles of Information Systems, 13th Edition,
US authors: Ralph M. Stair and
by Ralph M. Stair and George W. Reynolds. Copyright © Cengage Learning,
George W. Reynolds
Inc., 2018. All Rights Reserved.
Adapter: Thomas Chesney
WCN: 02-300
ALL RIGHTS RESERVED. No part of this work may be reproduced,
Publisher: Annabel Ainscow transmitted, stored, distributed or used in any form or by any means,
electronic, mechanical, photocopying, recording or otherwise, without the
List Manager: Abigail Coppin
prior written permission of Cengage Learning or under license in the U.K.
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Copyright Designs and Patents Act 1988 to be identified as Author(s) and
Content Project Manager: Melissa Beavis
Adapter(s) of this Work.
Manufacturing Manager: Elaine Bevan
Cover Design: Jonathan Bargus For permission to use material from this text or product and for permission
queries, email [email protected]
Cover Image(s): ©Yaroslav Kushta/Getty Images
A catalogue record for this book is available from the British Library.
ISBN: 978-1-4737-7460-5
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Brief Contents
1 Overview 1
1 An Introduction to Information Systems 3
2 Information Systems in Organizations 35
iii
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Contents
v
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vi
Contents
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vii
Contents
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viii
Contents
3 Information
Self-Assessment Test 259
Review Questions 259
Systems 231 Discussion Questions 260
Web Exercises 260
Case One: Non-Linear Presentations 260
Case Two: When Stock Becomes a Liability 262
7 Operational Systems 233
Case Three: Netflix Analytics Creates Content
Principles 233 That We’ll Watch 263
Learning Objectives 233 Notes 264
Why Learn About
Operational Systems? 234 8 Management Information and
Introduction 234 Decision Support Systems 265
Enterprise Resource Planning 235 Principles 265
Advantages of ERP Systems 235 Learning Objectives 265
Disadvantages of ERP Systems 236 Why Learn About Management
ERP for Small- and Medium-Sized Information Systems and Decision Support
Enterprises (SMEs) 238 Systems? 266
Transaction Processing Systems 238 Decision Making and Problem Solving 266
Traditional Transaction Processing Methods Programmed versus Non-Programmed
and Objectives 239 Decisions 267
Transaction Processing Activities 241 Optimization, Satisficing and Heuristic
Information Systems @ Work: Fast Food Approaches 268
Chain Yonghe King Upgrades Their Sense and Respond 268
POS 244 Big Data 269
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ix
Contents
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x
Contents
4 Systems
Development 365
Requirements Analysis 396
Critical Success Factors 398
The IS Plan 398
Screen and Report Layout 398
Requirements Analysis Tools 399
Object-Oriented Systems Analysis 399
11 Systems Analysis 367 The Systems Analysis Report 400
Principles 367 Understanding Software Bias 401
Learning Objectives 367 Summary 401
Why Learn About Systems Analysis? 368 Self-Assessment Test 404
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xi
Contents
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xii
Contents
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Preface
xiii
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