REVIEWER LESSON 4 ❑ Resource planning is a complex job and brings

forward a myriad of challenges for the resource

manager.
Resource Management
6. Risk management
❑ It refers to
❑ What if a resource takes prolonged unplanned
the planning, scheduling, and future
leaves? What happens if there is unplanned
allocation of resources to the right project at
attrition?
the right time and cost.
Types of Businesses that Require Enterprise
Importance of Resource Management
Resource Management?
1. Minimize project resource costs significantly
❑ Organizations with a matrix-based set-up,
❑ With enterprise-wide visibility, resource cross-functional teams, and a shared-
managers can utilize cost-effective global services model require enterprise resource
resources from low-cost locations. management
2. Improving effective/billable resource utilization
Consequences of Poor Resource Management
❑ Resource management software helps Strategy
managers forecast the workforce’s
utilization in advance. 1. Increased project costs

3. Bridge the capacity vs. demand gap proactively ❑ Incompetent allocation or booking high-cost
resources instead of the low-cost but similarly
❑ Demand forecasting, a function of project skilled workforce spikes project budget.
resource management, allows managers to
foresee the resource demand ahead of time. 2. Reduced employee performance

4. Use scarce resources effectively in a matrix ❑ Poor employee performance is the first and
organization foremost indicator of sub-optimal resource
management.
❑ The resource management process brings
transparency in communication and hence 3. High employee turnover
facilitates to effectively share highly skilled
❑ Employees feel disengaged and dissatisfied
resources in a matrix organization.
when their strengths and skills are not exploited
5. Monitor and improve organization health index at their best.

Employees look up to their leaders for their 4. Delays in meeting project deadlines
professional development
❑ Without visibility of team members and their
skill set, resources may get allocated to projects
that do not match their competencies.
List of must-have skills for a manager to streamline
the complex process 5. Client dissatisfaction and loss of business

1. Communication skills ❑ Inefficient resource management practices lead

to poor resource allocation, which causes teams
❑ Resource managers are accountable to put in longer hours for meeting project goals.
for fulfilling resource requests from project
managers by assigning the job to the right 6. Resource Management trends to look forward to
resource.
❑ The emergence of innovative and advanced
2. Conflict resolution technology has created a paradigm shift in the
ways resources are managed.
❑ Often multiple project managers end up
requesting similar-skilled resources. In this case,
if the project prioritization criteria are not in
List of Trends that will witness in the near future:
place, it may lead to conflicts.
1. Going beyond simple scheduling and planning
3. Domain knowledge
tools
❑ Since the onus is on resource
❑ Most of the resource managers
managers to allocate the right resource to the
implement basic scheduling and
right job, it’s important that they understand the
planning tools to allocate tasks to resources.
skillset very well.
2. Replacing guesstimations with real-time
4. Proactive planning
forecasting to plan future projects
❑ Every project manager aims to complete ❑ Resource managers still deploy resourcing
the project within time and budget, which makes
treatments based on mere assumptions and
forward planning a critical aspect
guesstimations.

5. Negotiation skills 3. Using Business Intelligence to derive reports

and maximize utilization
 ❑ Modern software is integrated with business TWO LEAN OPERATION EXAMPLS
intelligence that derives information from the
❑ Henry Ford first coined the phrase “flow
data and provides intuitive reports in real-time.
production.” He was a pioneer in linear
4. Switching from emails to a well-formulated production, creating steps that followed a
resource requisition workflow sequence that came to be known as the
assembly line.
❑ Project and resource managers still send endless
trails of emails to get the required resources. -TOYOTA
5. Implementing modeling & simulation to form -NIKE
the best-fit resource plan
Best Practices for a Lean Operations Strategy
❑ Creating a resource plan involves a lot of
1. Assess the organization
analysis to eliminate potential bottlenecks in the
future. 2. Implement new processes
6. Empowering employees to choose their areas of 3. Streamline communications
interest
4. Restructure your workforce and include them in
❑ Businesses have restructured to lean transformation
become employee-centric which helps them
grow professionally while the project needs are 5. Embrace automation
taken care of.
7. Introducing a well-defined out-rotation policy Steps to Implementing Lean Operations
for employee retention
1.Enterprise-wide Review
❑ When a critical resource is working on one
project, managers tend to deploy the same 2.Publicize and Educate to Improve Operations
resource to similar projects in the future.
3.Start with the Physical Organization
8. Over to you
4.Product and Process
❑ It is now evident that resource management is
5.Think in Terms of Cellular Design
crucial for the success of any business.
6.Look at Traditional Lean Tools that Improve
Operations
What Is Lean Operations and How Can I Use It to
Save Money?
PRINICIPLES OF SCHEDULING
❑ Lean operations, and it is a key strategy to
improving internal functions, creating a 1. The principle of optimum task size:
productive and engaged workforce, and 2. Principle of optimum production plan:
increasing profits. 3. Principle of optimum sequence:
Why Is Lean Operations Important?
❑ Running a business as efficiently as possible INPUTS OF SCHEDULING
may seem like an obvious goal, but even the 1. Performance standards.
more prolific business leaders can easily get 2. Units in which loading and scheduling is
bogged down in the day-to-day operations. to be expressed.
3. Effective capacity of the work centre.

MATCHING TYPE
SCHEDULING STRATEGY
Optimizing Internal Functions has a number of
Business Benefits 1. Detailed scheduling
2. Cumulative scheduling
1.Improves workflow efficiency 3. Cumulative detailed
2.Creates an agile workforce able to pivot and adapt 4. Priority decision rules
to new models of operating
Types of Scheduling
3.Eliminates waste
1. Forward scheduling
2. Backward scheduling
Which Industries Can Benefit From Lean Operations
1.Retail Stages of the Project Planning Process
2.Manufacturing Stage 1: Visualizing, selling, and initiating the project
3.Hospitality Stage 2: Planning the project
Stage 3: Designing the processes and outputs
(deliverables)
Stage 4: Implementing and tracking the project
Stage 5: Evaluating and closing out the project

LESSON 5
Hospitality Industry - The range of for profit and
nonprofit organizations that provide lodging and/or
accommodations including food services for people
when they are way from their homes
Labor intensive - The situation i-n which people
rather than technology and equipment are used to
provide products and services for an organization's
consumers
Revenue - The amount of money generated from the
sale of products and services to consumers of the
hospitality operation
Human Resources (HR) - The persons employed by a
hospitality or tourism organization.
Human Resources Management (HRM) - Processes
used by a hospitality or tourism organization to
enhance its performance by effectively using all of
its staff members.
Intrapreneur - An employee of an organization whose
compensation, in whole or in part, is based upon the
financial performance of the part of the business for
which the person is responsible.’
• Human Resource Department - The
department within a large hospitality or
tourism organization with the responsibility
for recruiting, screening and developing staff
members.
• Department members also:
• administer compensation/benefit programs
• coordinate safety practices
• implement labor law requirements
Administer collecti