Anindo Ashim Dutta

DEPARTMENT MANAGER
DOB: 02nd December 1992 | Kalyan East - 421306 | 9820642126 / 9321005208
Email Id: [email protected]

Objective

Got 15 Years of Experience in Sales / Service / CRM / Back End Operations in Retail industry
and I am able to ensure a smooth functioning in Operations, Quality and Training Area due to
strong coordination and management skills. To be efficient and effective component of an
organization this would enable to realize my potential to its greatest extent. I feel that I am
suited and will adapt easily to the demands of any challenging fields of any service.

Highlights

• Convincing, Managing & Negotiating.

• Results-oriented
• Capable of representing Organization for interacting with clients
• Self - Motivated & Quick Learner.
• Hard Working & Target Oriented.
• Innovative mindset
• Revenue generation
• Business development
• Operability and commitment
• Friendly approach towards team for
• boosting team spirit to achieve common
• goals with better interpersonal skills.
• Resistance to stress
• Good manners

Work Experience

Reliance Digital Reliance Retail Ltd, Mumbai

Department Manager (CRM & Back End Operations) January 2019 till date

• Utilized SAP CRM software to track customer data, interactions, and activity, resulting in
improved customer service.
• Interact with customers, answer questions, and help with issues personally.
• Handling CEO Escalations, Social Media Escalations
• Answered customer questions and resolved service issues in a timely manner.
 • Resolving customer complaints within the TAT.
• Improving VOC score.
• Happy Calling activity for customer retention.
• Defective & EOL inventory liquidation.
• Diagnosed customer issues by asking probing
• questions and write up repair orders.
• Managing CRM Team customer escalations
• Reconcile, Maintaining & Creating Credit Note reports, Delivery Dispatch Report, Sales Reports
in Excel.
• Coordinated equipment repairs and maintenance.
• Maintain detailed logs and reports of services
• Help out in sales and repair areas as needed and Maintain comprehensive current knowledge of
operations.
• Communicate with customers and other stakeholders, and respond to their needs.
• Analyze customer data to identify trends and improve customer experience.
• Monitor customer satisfaction and develop strategies to improve it.
• Ensuring standards for quality, customer service and health and safety are met.

Snehanjali Digi 1 Pvt Ltd, Mumbai

Asst. Branch Manager April 2017 to December 2018

• Managing and overseeing branch employees, supervising branch operations and Sales, and
ensuring efficient operation on a day-to-day basis ensuring it runs smoothly, cleanly and meets
any budget or sales goals. Improving productivity and organizing branch activities to maximize
results and achieve peak performance levels.
• Responsible for entire sales and general operations of a store.
• Managing all the concerned departments like Sales, Billing, Delivery, Customer Care, Back office,
Housekeeping, etc.
• Leading Floor Managers, Accountants, Team Members and Subordinates.
• Conduct daily briefings with entire team to increase business and to maintain high level of
customer satisfaction and also maintaining awareness of market trends in the retail industry,
understanding forthcoming customer initiatives and monitoring what competitors are doing and
discussing developing and implementing sales plan.
• Recognizing employee achievements and encouraging excellence in the work environment.
• Responsible for motivating employees, resolve conflicts and issues of employees.
• Managing and motivating a team to increase sales and ensure efficiency.
• Responsible for smooth functioning of entire store, for maintaining healthy relationship within the
employees and customers, achieving targets with highest profits and ensuring excellent services
been provided to our customers.

Vijay Sales Pvt Ltd, Mumbai

Sr. Sales Executive Aug 2013 to Feb 2017

• Responsible for overall sales of IT products including Laptop, Desktops and accessories Working
as a Senior Sales Executive taking care of entire Laptop & Mobile section.
• Profound experience in selling Laptops, Mobiles & Accessories and also merchandising the
same.
• In-depth knowledge of effective problem-solving to resolve any queries consumers concerns Also
responsible for selling other products also like Refrigerator, Washing Machine, LED, Air
Conditioners, Home Appliances, etc.
• Responsible for clearing the ageing stock on regular basis and take care of the defective stocks
as well.
• Responsible for selling extended warranty to customers with almost each product. Ensuring
selling the products on VSP and not below that to maintain our standard.

Anindo Ashim Dutta

 • Ensuring none of the customers goes out of the store without buying anything and we follow MB
technique (Reverse Ushering) at Vijay Sales which we use on daily basis which actually turns out
to a profit for us.
• Ensured customer complaints are followed up and acted upon within agreed timeframes.
• Responsible for giving training to newly joined staff. Responsible for maintaining a customers
feedback after each and every deal to know our positive and negative points to improve our client
service.
• Responsible for continuous follow ups of customers installations and delivery so it should be done
before time given to customers.
• Self-motivated and the ability to work with little and no supervision Ability to gain a working
knowledge of merchandise system Greeted all customers and provided excellent customer
service.
• Maintained an awareness of all promotions and advertisements. Responsible for monitored floor
stock.
• Demonstrated effective communication when interacting with customers, co-workers and
managers.
• Follow-up with customers after date of purchase which includes happy calls and after sales
service.

Compushop.in, Mumbai
Sales Executive Nov 2011 to July 2013

• Responsible for overall sales of IT products including Laptop, Desktops and accessories.
• Working as a Senior Sales Executive taking care of entire Laptop section Profound experience in
Laptop merchandising and selling the same.
• In-depth knowledge of products and effective problem-solving skills to resolve any queries
consumers concerns
• Self-motivated and the ability to work with little and no supervision Excellent verbal and written
communication skills
• Ability to gain a working knowledge of merchandise system Greeted all customers and provided
excellent customer service.
• Maintained an awareness of all promotions and advertisements. Assisted in maintaining,
merchandising and housekeeping.
• Processed, refilled and monitored floor stock. Demonstrated effective communication when
interacting with customers, co-workers and managers.
• Follow-up with customers after date of purchase which includes happy calls and after sales
service.

Compushop.in, Mumbai
Sales Executive Oct 2010 to Nov 2011

• Working as a Sales Executive taking care of Camera Counter, Laptop section, As well as selling
LCD, Washing Machine, Appliances, Multimedia Products & Air Conditioners More importantly
selling IT products.
• Profound experience in electronics merchandising and selling consumer electronics products In-
depth knowledge of effective problem-solving to resolve any electronics consumers concerns
• Self-motivated and the ability to work with little and no supervision Excellent verbal and written
communication skills.
• Ability to gain a working knowledge of merchandise system Greeted all customers and provided
excellent customer service.
• Maintained an awareness of all promotions and advertisements.
• Assisted in maintaining, merchandising and housekeeping. Processed, refilled and monitored
floor stock.
• Demonstrated effective communication when interacting with customers, co-workers and
managers.

Anindo Ashim Dutta

 • Follow-up with customers after date of purchase which includes call-backs.

Education

MBA - Pursuing
HSC – BA Economics | Arunodaya University
HSC – ARTS | NIOS University
SSC – St. Paul English High School

Skills & Abilities

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• SAP CRM
• SAP 417
• Critical thinking and problem solving
• Time Management
• Decision Making
• Teamwork
• Ability to Multitask
• Ability to Work Under Pressure
• Fast Learner
• Effective Time Management
• Leadership
• Adaptability
• Customer Service
• Ability to Work in a Team
• Problem-solving
• Communication

Hobbies

• Listening to music, Travelling & Cooking

Anindo Ashim Dutta