Narayani Holidays And Conference Pvt Ltd.

Part -A
CHAPTER 1
1.INDUSTRY PROFILE
The Indian Tourism sector ranks among the fastest-growing economic sectors in the
country. In light of India's G20 Presidency and the India@75 Azadi ka Amrit
Mahotsav celebrations, the Ministry of Tourism has designated 2023 as the 'Visit India
Year' to promote inbound travel.
India's rank on the World Economic Forum's Travel & Tourism Development Index
2024 has risen to 39th place and it contributes 7% to India‘s Gross Domestic Product
(GDP).
Cumulative FDI equity inflow in the Hotel and Tourism industry was USD 17.1 billion
during the period April 2000-December 2023, this constitutes 2.57% of the total FDI
inflow received across sectors.
As per India Brand Equity Foundation (IBEF) report on the Growth of Tourism and
Hospitality Industry, Travel and tourism are two of the largest industries in India, with a
total contribution of about USD 178 billion to the country‘s GDP.
Employment Generation:
Travel & Tourism generated 32.1 million jobs, accounting for 6.9% of total employment
in 2021
For instance, the hospitality industry, including hotels, restaurants, and travel agencies,
employs millions of people directly and indirectly.
Tourists Arrival:
Domestic tourism has been a driving force for the industry, with over 1.8 billion domestic
tourist visits in 2019, contributing significantly to the economy.
As per the Ministry of Tourism, Foreign Tourist Arrivals (FTAs) in December 2023 were
1,070,163.
FTAs during the period January-December 2023 were 9,236,108 as compared to
6,437,467 in January-December 2022.
Top Destinations:
Popular destinations include the Taj Mahal in Agra, the Golden Temple in Amritsar, the
beaches of Goa, the backwaters of Kerala, and the hill stations of Himachal Pradesh and
Uttarakhand.

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Potential:
International Tourist arrival: The country‘s big coastline is dotted with several attractive
beaches. With this, the travel market in India is projected to reach USD125 Billion by the
Financial Year 2027 and International Tourist arrival is expected to reach 30.5 million by
2028.
Job Opportunity: By 2029, it is expected to account for about 53 million jobs. In India,
the industry‘s direct contribution to the GDP is expected to record an annual growth rate
of 7-9% between 2019 and 2030.
Business Growth: The travel market in India is projected to reach US$ 125 billion by
FY27 from an estimated USD 75 billion in FY20.
The Indian airline travel market was estimated at ~USD 20 billion and is projected to
double in size by FY27 due to improving airport infrastructure and growing access to
passports.
The Indian hotel market including domestic, inbound, and outbound was estimated
at ~USD 32 billion in FY20 and is expected to reach ~USD 52 billion by FY27, driven by
the surging demand from travellers and sustained efforts of travel agents to boost the
market.

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2.1COMPANY PROFILE:
NARAYANI HOLIDAYS AND CONFERENCEPVT LTD

Narayani Holidays & Conferences Pvt. Ltd, is started on June 14 2011 Travel agency is
based in Bangalore, wonderful journeys for
discerning travelers. With a deep-seated passion for exploration and an unwavering
commitment to excellence, Narayani Holidays has quickly gained a reputation for
providing exceptional service and creating memorable travel experiences that last a
lifetime.
The company's philosophy centers on inspiring global explorers with unique
travel adventures that embrace diverse cultures, nature's marvels, and sustainability.
Narayani Holidays offers an extensive range of travel experiences, meticulously
designed to cater to various interests and preferences. These include customized
journeys, solo traveler services, cultural immersions, adventure expeditions, group
tours, honeymoon packages, cruise packages, itinerary planning, destination
management, airfare and hotel bookings, transportation services, family-friendly
Narayani Holidays is Mrs. Princy K D, the Managing Director, a visionary leader with
Mrs. Princy K D's leadership is marked by a profound passion for exploration and a deep
understanding of customer needs. She believes in delivering excellence in every aspect of
the travel experience,
from meticulously handcrafting each itinerary to ensuring unrivalled service and safety.
"We believe in delivering excellence in every aspect of your journey," says Mrs. Princy K
D.
We're committed to providing unrivalled service and safety, ensuring that every
step of your adventure is filled with comfort and peace of mind." Mr. AV Moorthy,
Managing Partner of Narayani Holidays, echoes this sentiment, emphasizing the
The company‘s passion for designing travel adventures that go beyond the ordinary. "Our
passion for exploration leads us to plan travel itineraries that go beyond the average.

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Whether you're a cultural enthusiast, a nature lover or someone who enjoys

communicating with meaning." our diverse travel experiences have something special for
everyone from diving to cultural immersion." to the awesome." encounter the wonders of
nature, we're here to turn your travel dreams into a spectacular reality," he says One of the
more outstanding companies in the travel industry not only because of its offerings but
also for leading in sustainability and safety, Narayani Vacation & Conference Pvt. Ltd.
denotes commitment to sustainability in thoughtfully designed itineraries that align a
customer's interests with the environment and culture.
Emphasize the preservation of nature and respect towards local culture. Narayani
Holidays & Conferences Pvt. Ltd. is more than just a travel company; it's a window into
Extraordinary journeys to engage, educate, and leave behind unforgettable memories.
With its
comprehensive range of services, expert team, and dedication to excellence, Narayani
Holidays is the perfect partner for any traveler seeking a truly remarkable and enriching
travel experience.

Our travel services are backed by strong affiliations from regulatory such as the IATA,
NTB, SKAL, ETAA & Tourism Board of Karnataka State.
Managing Director
Mrs. PRINCY KD
Mob: 9845691734
E-mail: [email protected]

Director-Operations
Mr. A.V. Moorthy
Mob:9741492828
E-mail: [email protected]

Chief Manager
Mr. C.N. Madhu Shankar
Mob: 9900075735
E-mail: [email protected]

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2.2 NATURE OF THE BUSINESS CARRIED

Narayani Holidays and Hospitality is recognized by Karnataka tourism Forum and the
Narayani holidays and hospitality are the allied members for IATO (Indian Association of
tour operators), ETTA (Egyptian Travel Agents Association), NTB (Nepal Tourism
board), ABTO (Association of Bhutanese Tour Operators).
Our office is visited by hundreds of tourists every day and satisfied with thew services
provided to them by our trained and experienced team. Our rich experienced and
professionalism in the field of tourism ensures that the need of the tourists are very well
taken care in an effective manner. A. Narayani Holidays and Hospitality is recognized by
Dept. Of. Tourism, Govt. of India.
In addition to the custom-made package tours to suite the needs of the budget class of the
tourists, we also offer special tailor-made packages to different destinations of India. We
undertake group bookings, educational tours, LTC tours, Pilgrimage tours, Adventure
tours etc. According to the needs of the tourists we are specialized in arranging
accommodations as per the tourist‘s requirements across the country.
We provide A/c and non-A/c coaches, Luxury cars, and undertake all types of transport
vehicles, which are most economical and reliable.

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2.3 VISION, MISSION AND QUALITY POLICY

Vision: To be among the top 10 companies in the domestic travel industry by the year 2030 with
an ecosystem turnover of Rs. 250 crores.
Mission:
Our mission is to help people lead more meaningful lives by sharing and aggregating the
perspectives of employees, Customers, Corporates, Partners, Suppliers and travel
principals, Dedication to customer service, trust and Transparency, maximum value for
money through cost optimization, Providing highly customizable solutions.
Quality policy:
Quality policies for travel agency conferences can very depending on the company and its
specific focus, but there are some common elements that may be included:
Customer Satisfaction:
A commitment to understanding and meeting the needs and expectations of conference
attendees, ensuring their satisfaction with the services provided.
Continuous improvement:
A dedication to continually improving conference offerings, processes, and services based
on feedback and evaluation.
Professionalism:
Ensuring that all staff and partners involved in organizing and facilitating conferences
adhere to high standards of Professionalism, Ethics, and Customer services.
Communication:
Providing clear and timely communication to conference attendees regarding event
details, Schedules, Policies, and memorable experience.

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2.4 SERVICE PROFILE:

Narayani holidays and conferences Pvt Ltd have two verticals
MICE
B2B Travel Trade
Account Department
Transportation Department
MICE: -
Meetings:
Meetings are typically held in hotel conference rooms or at convention centers. They are
single-day events that together a group of professionals to address a key challenge or set
goals for the organization.
Incentives:
Incentives are travel rewards a company may provide in return for excellent professional
performance from individual employees, groups or partners. A few days in a resort, Hotel
or popular hospitality venue at your company‘s does wonders for employee‘s loyalty.
Conferences:
Conferences take meetings to the next level and are designed for a large corporate group
to share knowledge across several days. They often include not only key members of the
organization, but also guest speakers and the general public.
Exhibitions:
Exhibitions are essentially trade shows where an organization promotes its key products
and services to the public. They are hyper-focused event that drum up business and help
employees to network and build lasting professional relationships.
B2B Travel Trade:
B2B in the travel industry plays a vital role from local B2B to online travel portals. The
explanatory meaning of B2B is Business to Business. And B2B in the travel and tourism
sector works the same as any other industry. Such as we have in the ecommerce industry
from wholesaler to retainer the connection and relation name is B2B which explains the
power of relation very beautifully in terms of business.
Travel and Tourism industry has too many different models to work and make revenue
from B2B is one little part of such a huge multi trillion dollar world-wide. Starting a
travel services business, it is not compulsory to invest a big amount of money for
certifications as per law required One can start selling travel services by having a B2B
account.

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Signing up as a travel agency or B2B account is considered the same. In both cases you
have to generate sales and add-up your own markup above the cost of travel service
yourself.
The B2B will operate this type of services:
Business meetings
Large scale conference
Seminars
Product launches
Award ceremonies
Team building experiences
Incentive tours
Event management solutions
Event management
Travel arrangements
Pre and post event tours
Tour manager assistance
Technology platform for event management
Visa assistance
Incentive travel vouchers
Account department:
All business and financial transactions have to be correctly and timelessly reported to
prove the feasibility and sustainability of a travel agency. The success of any travel
agency mostly relies on accounting. The key roles played by accounting in agencies
include the provision of accurate finance records, compliance, and making informed
decisions. A travel agency is associated with organizing clients' trips, mainly including
reservations for air tickets, booking a hotel, sightseeing tour, and meals. Ensuring all this
is done in the most trouble-free manner possible for clients.
Department of Transportation:
In a travel agency, the travel agency is an important part of managing and storing travel
tickets, booking accommodation, renting a car, etc. It is the comprehensive service
provided by travel agencies half to ensure a seamless travel experience for their
customers.
This may include:

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• Travel arrangements: Plan the travel arrangements and ensure that all travel needs are
met.
• Directory Services: Booking flights, trains, buses, and other modes of transportation.
• Tailored Travel: Modifying travel plans to meet specific customer preferences and
needs.
• Travel Documentation: Assist in obtaining necessary documentation for travel, such as
visas or travel insurance.
• Emergency Assistance: Provide assistance in case of unexpected travel problems, such
as cancellations or delays.

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2.5 AREA OF OPERATION:

Bengaluru (Head Office)
M/s Narayani holidays and conferencePvt Ltd
Address: #9, ―Shiva Arcade‖ 2nd Floor, Subramanya Temple Street, Near Sajjan Rao
Circle, VV Puram Bengaluru-560004
Phone no: 080-42151225/26
Email: [email protected]
Website: www.narayaniholidays.com

MUMBAI
Ms. Neha Raut
Address: # S-50, 2nd Floor, Zoom Plaza Mall/Maxus Mall, 35 Lokmanya Tilak Road,
Gorai - 2, Borivali West, Mumbai - 400092, Maharashtra - INDIA
Phone no: 7666570822
Email: [email protected]
Website: www.narayaniholidays.com
CHENNAI:
Mr. Vijay Raghavan
Phone no: 9008131131
Email: [email protected]
Website: www.narayaniholidays.com
KOLKATA
Mr. Amit Kumar Sharma
Address: #391 375, ground Floor, Asmii Save the sight Foundation, Nimta M B Road, Tantkol,
Kolkata, West Bengal – 700050
Phone no: 7349765256
Email: [email protected]
Website: www.narayani.holidays.com
AHMEDABAD:
Mr. Kiran Pandya
Address: 509 - 4th Floor, Ganj Bazar, Opp. Ambaji Temple, Madhupur, Ahmedabad-380004,
Gujarat.
Phone no: 9537823230
Email: [email protected]
Website: www.narayani.holidays.com

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2.6 COMPETITORS INFORMATION:

AIRBNB:

Airbnb ABNB is an online marketplace designed to connect users seeking to rent out their
homes with travellers looking for a place to stay in specific areas. The company has
certainly come a long way since 2007 when its affiliates cooked up an idea to invite
paying guests to sleep on air mattresses in their rooms. According to the latest data,
Airbnb now has more than 7 million listings that cover about 100,000 cities and towns in
220-plus countries and regions. One of the simplest ways to compare rental for a new
apartment or the whole house for other visitors in the area is with locals. For hosts, it
offers them a platform that makes it possible to expose their fares to millions of people
around the world, knowing that a reputable company is going to handle payments and
provide additional customer support if required. And for the guests, Airbnb makes it
possible for them to stay in a home, possibly with a kitchen to cut down on some
expenses for food, at a rate lower than what the local hotels would usually charge.

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MAKE MY TRIP:

• MakeMyTrip is an online travel agency that has revolutionized the way people plan and
book their travel experiences today. Launched in 2000, MakeMyTrip has grown to
become India's leading travel platform that offers a comprehensive range of travel
services such as flight booking, hotel booking, vacation planning, etc. to global airlines,
hotels and destinations for MakeMyTrip customers with easy-to-use interfaces and other
associated features. With an extensive network of easy-to-deliver interfaces, the design
philosophy of the platform stays close to customer satisfaction through easy booking,
competitive pricing, and round-the-clock customer support. Such relentless focus on
using technology to enhance the travel booking experience on MakeMyTrip has been the
mainstay of its success. From mobile applications to dynamic website features,
MakeMyTrip ensures that users can easily find, compare, and book their favorite trips
anytime, anywhere. With its presence beyond India—eyeing the global travel market,
reliability, transparency, and efficiency with a strong emphasis on innovation and
customer focus—while maintaining a good reputation, MakeMyTrip continues to lead
into the future of online travel architecture.

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Kesari Tours and Travels:

Kesari Holidays is the best travel agency, famous for its innovations and inimitable
specialty tours. It has a passion for turning each visitor's trip into a lifetime memory.
"When you make a promise to your guests, honour it," is the commitment that led the
company to the pioneering path back in the year 1984. With a vast portfolio of domestic
and international holiday locations scattered across the seven continents to its credit,
Kesari has today become a household name among travellers across the length and width
of our country. Kesari has instilled professionalism in the travel category as over 1 million
satisfied visitors experience service quality that is in a class of its own in terms of
innovation.
Kesari stays true to the basic founding principles of integrity, innovation, and a sense of
responsibility in all aspects of travel. Embracing the role to conserve the environment and
support local communities, Kesari will continue to inspire with examples of best
sustainable practices in travel.

ARJUN TOURS & TRAVELS:

Since its entry into the travel market in 1986 as Arjun Car Links, Arjun Tours & Travels
Pvt. Ltd. has come a long way. Since its inception, the company has provided its services
to both inbound and domestic clients by way of vehicle and coach rentals, hotel
reservations, travel help, etc. Mr. M. Ravi started the company and serves as its chief
executive officer. It has a knowledgeable staff that works very hard to meet all of the
needs of the customers. The Department of Tourism, the Government of India, and the
Government of Karnataka have all recognized the business. The Indian Association of
Tour Operators (IATO) and the Travel Industry Association have both authorized the
business as associated members.

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2.7 INFRASTRUCTURE FACILITIES:

 Good Environment
 Individual Cabins
 Meeting rooms
 Electronic items (Laptops, Phone, Extensions etc)
 Canteen Facility
 Parking facility

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2.8 ACHIVEMENTS/AWARD:

 Karnataka Tourism Forum Certificate-2012

 South Indian travel awards- Best travel agency in 2016
 Govt of India-Ministry of Tourism-Domestic Tour Operator-2017
 Nepal association of tour and travel agents-Promotional tours and sales
mission2019
 Pacific Asia Travel Association- India Chapter member-2019
 Enterprising Travel Agents Association-Destination Expert Award-2020 and 2022
 Salem Tour Operators Association-2023
 India International Travel Mart- Certificate of Appreciation-2023

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2.9 WORK FLOW MODEL:

DIRECTOR

ASSISTANT MANAGER

ACCOUNTANT

B2B TRAVEL TRADE

MICE

SALES MANAGER

TRAVEL AGENTS

CLIENTS

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2.10 FUTURE GROWTH PROSPECTS:

Narayani holidays and conferences Pvt Ltd India is the largest integrated travel group in
India and has over 07 branches located in 07 cities. It has a widespread network of
Preferred Sales Agents, notable presence in overseas markets and is the market leader in
forex business. Aside of this, favourable demographics of the domestic traveller and
rising disposable income are the key growth triggers. The only limiting factor here would
be the depreciating rupee, which could discourage outbound travel - individual and group
primarily.

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3. MC KINSEY 7’S FRANE WORK:

1.Structure:
The skeleton of the whole organizational entity- stands for more durable
organizational arrangements and relationships. Here the Narayani holidays and
conference Structure divides the organizational roles and tasks amongst the
numerous members and integrates them through reporting relationships. Here in this
company, there are Branch Manager, branch in charge, sales in charge and store
accounts. All are having their own roles and responsibility and it is headed by the
manger.
2.Systems:
Systems signify rules and regulations of the Narayani holidays and conference including
procedures that support the organization structure. Thus, we have production planning
and control system, budgeting and budgetary control system, financial and cost
accounting system, training and development system, performance evaluation system so
on. These systems are both formal and informal. Change in a strategy is implemented
through changes in the systems. To repeat, a system specific is needed for a given
strategy.
3.Style:
Style stands for the patterns of actions taken by the top management of the Narayani
holidays and conference over a period of time. Style is visible through reporting
relationship amongst the three levels of management or managers, organization culture a
reflection of value system. The Stylehas to change with the change in strategy, system and
the structure. In case, the style is not changed, the strategy fails.
4.Staff:
Staffing is that vital process that deals with recruiting and selecting matching persons for
the organizational posts or positions, training and developing them, placing them in their
posts so as to get out each one of them. High performing companies are the ‗Best
Employers‘. Here in Narayani holidays and conference only manager is having the
authority to recruit and selects the matching persons. Narayani holidays and conference
Bengaluru branch have 20 staffs.

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5.Skills:
A skill is ability to proficiency a particular task. It is an acquired or learnt ability to
translate knowledge into performance. It is the competency that allows for superior
performance in the field in which the employee has acquired the ability. Mere perfect
acquisition of knowledge is one thing and applying it is another. Thus, skills are the
dominant capabilities and help in generating and sharpening the competitive advantage
collectively.

6.Super-ordinate Goals
A super-ordinate goal stands for company‘s vision, mission, values, philosophy, in the
back-drop of which organizations goals and objectives are set and strategies are formulated.
The supporters of McKinsey model speak of super ordinate goals and they mean by it a
set of values and aspirations that goes beyond the conventional formal statement of
corporateobjectives.

7.Strategy:
Strategy covers vision, mission, objectives, goals and major action plans and policies of
Narayani holidays and conference. A Strategy targets at gaining competitive advantage
over rivals. The 7-S frame-work inculcates that execution of strategy poses more
problems than formulation. The Vision of the Narayani holidays and conference is "Under
the global vision ―WE GO FURTHER TO MAKE DREAMS COME TRUE‖ and Mission
is ―Exceptional Service from Exceptional People‖

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4. SWOT ANALYSIS:

Strengths:
Strategic Locations
More than nine years of brand image
Dedicated, experienced and long time served employees
Computerized administration and infrastructures
Well-connected network to all major cities

Weakness:
Places a stronger emphasis on domestic than foreign tours.
Customers can feel overcharged compared to services offered by competitors.
Less packages for overseas travel.
Because we have more domestic packages, we occasionally neglect the international
package.

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Opportunities
The variety of services we offer (visa, car, hotel, day trip, tour guide, etc.) Increasing the
clientele base and the number of franchisees
Numerous services offered in various packages
With a strong financial outlook, the company is anticipated to expand more quickly. It can
easily reach retail investors with their savings by advertising through channels like TV,
newspapers, magazines, etc.
Threats
A rise in the number of agencies has an impact on the company's profitability.
The presence of non-professionals in the tourism sector has a significant impact on the
professionals as well.
Market competitors Customers may occasionally switch to more expensive packages and
services offered by other businesses.
Arrival of cutting-edge technology; danger of becoming obsolete with it.

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5. LEARNING EXPERIENCE:
The training program emphasizes practical experience, allowing learners to apply
theoretical knowledge in real-world scenarios. This hands-on approach ensures that by the
end of the program, individuals are not only familiar with the company‘s operations but
also have developed strong problem-solving and communication skills. The supportive
environment fosters growth and confidence, preparing trainees for successful careers in
hospitality.
My learning experience in the Business to Business (B2B) department at Narayani
Holidays in Bangalore was quite insightful. The department was dedicated to fostering
partnerships and collaborations between businesses, which was a new and exciting field
for me. The team‘s approach to building long-term relationships with clients and partners
through trust and mutual benefit was impressive.
During my time there, I learned about the intricacies of contract negotiations and the
importance of understanding the needs of both parties. The B2B team emphasized the
value of clear communication and setting realistic expectations to ensure successful
partnerships. This was demonstrated through various role-playing exercises that allowed
me to practice these skills firsthand.
The most valuable takeaway from my experience was the importance of strategic thinking
in the B2B sector. The team showed me how to analyse market trends, identify potential
business opportunities, and develop tailored solutions for different clients. This
knowledge has been instrumental in enhancing my business and preparing me for future
endeavours in the corporate world.

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PART-B
GENERAL INTRODUCTION

STATEMENT OF THE PROBLEM:

The things we study during our curriculum will be put up during the work. The
professional life and the study life will have lot more things to get adjusted. We need
develop the professional skills. To adjust to the employees in the company it looks me
some time. To get liable to professional things as all we were not employees but we need
to develop skills.

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OBJECTIVE OF THE STUDY:

 To know the existing packages and Proposed Packages or plans for out bound
tour.
 To know the procedure to Conduct Confocuces.
 To Know the preparation of itenary for out bond tour.
 To Study the procedure of Visa & Passports.
 To study the perception of customers towards Narayani Holidays contsences pur
Ltd.

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SCOPE OF THE STUDY:

Research was aimed at gathering the data upon the Narayani holidays and conferencePvt
ltd. The outcome or scope of the research will help the company to satisfy the customers
to their expectations level in rendering service to them.

Working on floor, getting a practical knowledge about tourism organization, functions of

travel agency, Customer behavior, and how to develop marketing promotion strategy for
his product. In the training period, the trainee will also ale to get an good impression by
the organization for his hard work, behavior, Knowledge and faith. This good impression
helps him to get a good job in the same organization after completion of his course or
graduation.

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RESEARCH METHODOLOGY:
The research is based on both primary and secondary sources of information. Primary
data was collected using both quantitative as well as qualitative techniques.
Primary Data:
Data observed or collected directly from first-hand experience. The primary data was
collected during in plant training and from personnel of the organization (Narayani
holidays and conferences Pvt. Ltd)
Interviews: Formal, Informal
Case studies: Simple and Intensive
Group meetings: Facilitated
Observations: Simple and Intensive
Secondary data:
Secondary data consist of information that already exist somewhere having being
collected for some purpose.
Document related to company
Other literature: reports articles related to ―Narayani holidays and conferences Pvt. Ltd.

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LIMITATION OF THE STUDY:

 My research for this study is restricted to the travel agency
 where I received academic training. Other than this paper, no other research has
been done.
 The information for the project was gathered through publication, books, and
articles pertaining to the company‘s departments, with the exception of the
resources discovered while working at the company with the personnel.

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2. DATA ANALYSIS AND INTERPRETATION OF

RESULT:
1. Which travel you would like to prefer?
Particulars No of peoples Percentage
Inbound 23 46%
Outbound 27 54%
Total 50 100%

Inbound
Outbound
46%
54%

The above table shows that more number of travellers are preferred outbound. 54% of
the travellers are outbound traveller and 46% of travelers are the inbound travelers.

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Table 2: Are you aware about NARAYANI HOLIDAYS AND CONFERENCE travel
agency

Particulars No of peoples Percentage

Yes 40 80%
No 10 20%
Total 50 100%

The above table shows that more number of the travelers is aware about Narayani
holidays and conference travel agency. 80% of travelers are aware about Narayani
holidays and conference travel agency and 20% of travelers are unaware about the
Narayani holidays and conference travel agency. The chart clearly shows that Narayani
holidays and conference has the strong brand name in the travel market & it has good
image in the mindsof travelers since from last 170 years.

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Table 3: what is purpose of trip?

Particulars No of peoples Percentage

Holiday 30 60%
Adventure 6 12%
Business 10 20%
Other 4 8%
Total 50 100%

What is the purpose of your trip?

Holiday, 30
30

20
Adventure, 6 Business, 10

0 Other, 4
Holiday
Adventure
Business
Other

The table shows that 60% travelers are travelling for the purpose of holiday which
indicates holiday packages are having more potentiality in the travel market & 20%
travelers are travelling with Thomas cook are business travelers so still Thomas
cook has not acquired the business travelers in this area they have to do certain
strategies which enhance the opportunity to attract business travelers.12% travelers
are traveling for adventure purpose here the agency should do lot of marketing
strategies because nowadays more number of youths are wanted to travel towards
adventure areas & only 8% travelers are traveling for other purposes like medical,
relaxation, recreation etc

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Table 4: Expectations from a travel agency by the travellers.

Particulars No of peoples Percentage
Budgeted travel 15 30%
Best experience 20 40%
Best guidance 5 10%
Better facilities 8 16%
Other 2 4%
Total 50 100%

Expectations from a travel agency by the

travelers
Other

Better facilities 4% Cheap travel

30%

Best experience
40%

The table shows that more number of travelers expecting best experience in Narayani
holidays tour packages. 40% of the travelers are expecting best experience which indicates
they are providing quality services to the travelers. 30% of travelers are expecting budgeted
travel & here agency already had several budgeted tour for this type of travelers, 16%
travelers are expecting better facilities in their tour & agency already won so many awards
from both national & international organizations for it‘s quality services to the tourist, and
10% of the travelers are expecting best guidance and 4% of travelers are others.

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Table 5: Did all the major places covered during the trip according to the itinerary?

Particulars No of peoples Percentage

Yes 45 90%

No 5 10%

Total 50 100%

45
50
40

30

20

10 5

0
Yes

No

The above table shows that most number of travelers are said that all the major places
covered during the trip. 90% of the travelers are said that all the major places covered during
the trip which are mentioned in the itinerary which indicates the efficiency & professionalism
of the agency and only 10% of travelers are said no this may be due to some strong reasons
like climate change, political causes ecological disasters etc .

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Table 6: Will you refer our travel agency to any of your friends or relatives?

Particulars No of peoples Percentage

Always 40 80%
May be 10 20%
Never - -
Total 50 100%

Will you refer our travel agency to any of

your friends or relatives?

May be 20 %

Always
80%

The table shows that 80% travelers are ready to refer Thomas cook travel agency to their
friends and relatives it clearly shows that they are satisfied with the services offered by the
agency and 20% of the travelers are said may be it means they are not ready to refer the
company their friends and relatives, services are not good which is good sign for the future
growth of the agency .

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Table 7: Which of the following category of customers are handled by the agency?

Particulars No of peoples Percentage

individual travelers 10 20%
Group travelers 25 50%
Student travelers 5 10%
Business travelers 10 20%
Total 50 100%

Which of the following category of customers

are handled by the agency?

25
10

5
10
individual traveler
Group travelers
Student travelers
Business travelers

The above table shows that more number of travelers is group travelers. 50% of the travelers
are group travelers, 20% of the travelers are individual travelers and business travelersalso 20%
and 10% of travelers are students.

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Table 8: Does travel agency offer value money services?

Particulars No of peoples Percentage

Yes 40 80%
No 10 20%
Total 50 100%

Does travel agency offer value money

services?

45
40

35

30

25

20

15

10

Yes No

The above table shows that more number of travelers are satisfied with our services.
Here 80% of travellers are satisfied with our services and 20% of travelers are not satisfied with our
services.

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Table 9: Are you satisfied with the hotel arrangements and services offered by the hotelduring
your stay?

Particulars No of peoples Percentage

Yes 40 80%
No 10 20%
Total 50 100%

Are you satisfied with the hotel arrangements and services offered by
the hotel during your stay?

No

20%

Yes
80%

The above table shows that most of the travelers are satisfied with our hotel arrangements and
services offered by the hotel during the stay. 80% of the travelers are satisfied with our hotel
services and 20% of travelers are not satisfied with our hotel arrangements.

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Table10: Did you get all the services and food on time In Outbound Tour?

Particulars No of peoples Percentage

Yes 35 70%
No 15 30%
Total 50 100%

Did you get all the services and food on time

In Outbound Tour?

No

30%

Yes
70%

The above table shows that more number of travelers are satisfied with our services andfood on
time in outbound tourism. 70% of the travelers are satisfied with our services and food on time
in outbound tourism and 30% of the travelers are not satisfied

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Table 11: Are you satisfied with the sight-seeing arrangements?

Particulars No of peoples Percentage

Yes 45 90%
No 5 10%
Total 50 100%

Are you satisfied with the sight-seeing

50
arrangements?
45

40

35

30
Yes, 45
25

20

15
No, 5
10
Yes No

The above table shows that more number of travelers are satisfied with our services andfood on
time in outbound tourism. 90% of the travelers are satisfied with our services and food on time
in outbound tourism and 10% of the travelers are not satisfied

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Table 12: How would you describe transportation services overseas, including train,taxi etc.?

Particulars No of peoples Percentage

Excellent 20 40%
Good 15 30%
Difficulties 10 20%
Poor 5 10%
Total 50 100%

How would you describe transportation

services overseas, including train, taxi etc.?

Poor

Difficulties 10% Excellent

20% 40%

Good
30%

The above table shows that more number of travelers are said the transportationservices overseas is
excellent. 40% of the travelers are said transportation services overseas is excellent, 30% of the
travelers are said good, 20% of travelers are said difficulties and 10% of the travelers are said poor.

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Table 13: How Reliable Is Our Passport Visa Support Service Provided To You?

Particulars No of peoples Percentage

Excellent 20 40%
Good 18 36%
Average 12 24%
Total 50 100%

How Reliable Is Our Passport Visa Support

Service Provided To You?
25

20

15

10 Excellent, 20
Good, 18
Average, 12
5

0
Excellent Good Average

The above table shows that more number of travelers are satisfied with our passport,
visa support service. 40% of the travelers are said excellent, 36% of travelerssaid good
and 24% of travelers are said average.

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Table 14: Ho You Rate Our Documentation Service?

Particulars No of peoples Percentage

Excellent 25 50%
Good 15 20%
Average 10 20%
Total 50 100%

How Would You Rate Our Documentation

Service?

Average
20%

Excellent
50%

Good 20%

The above table shows that more number of travelers rated our documentation service
as excellent. 50% of the travelers are rated it as excellent, 30% of travelers are rated it
as good and 20% of the travelers rated it as average.

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3. FINDINGS AND SUGGESTION:

FINDINGS:

1.54 percent respondents preferred outbound travel and 46 percent respondents preferred inbound
travel.
2.80 Percent respondents know about Narayani holidays
3.60 Percent respondents purpose trip was holidays ,20 Percent respondents purpose of trip was
Business.
4. 40 Percent respondents expectation was best experience,30 percent expectation was budgeted
travel.
5.90 Percent respondents opined that major place covered during the trip as per itenarary.
6.80 Percent respondents willing to refer to their friends and family.
7.50 Percent respondents were group travelers handled by agency ,20 percent respondents were
individual and business travelers respectively.
8.80 Percent respondents were of the opinion that agency providing value for money services.
9.80 Percent respondents were satisfied with the arrangements of Hotel and services offered by the
Hotel.
10.70 Percent respondents were got their food on time for outbound tour.
11.90 Percent respondents were satisfied with the sightseeing arrangements.
12.40 Percent respondents were rated Excellent for overseas transportation services including train
and taxi etc and 30 percent respondents rated good towards the same.
13.40 percent respondents were rated excellent towards Visa, Passport and support services provided
by the agency.36 Percent rated good towards the same.
14.50 Percent respondents rated excellent towards documentation services.

During my internship at Narayani Holidays conferences Pvt. Ltd, Bangalore I found out that there is
a lot of scope in the tourism industry for the future. People are travelling more as compare to the
past. As there is increase in the standard of living of the people, they are willing to take up more and
more trips every year.

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I observed that more number of families is going on outbound trip when compared to the other group
of people. And 30% of the family prefers the destination like North India, South India and
International trips like Dubai, Malaysia, Thailand and etc.
I observed there is outbound tourism than domestic tourism.
I also observed that some of the clients were comparing the services of SOTC and Cox and king and
the services of Narayani holidays and conferences Pvt Ltd and were complaining that Narayani
holidays and conferences Pvt Ltd was giving better services.

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SUGGESTION:
The employees should come out with cheaper and better holiday option so that the clients are
provided with many choices in low price and it can be a better position for the middle-class people.
The clients should be given more accurate and extra information about a destination.
The clients should be told clearly about the procedures of visa and the proper documents required for
applying one.
Narayani holidays and conference Pvt Ltd should use celebrities for the promotion of packages and
to awareness about tourism among people.
As 50% of the people are no satisfied with the tour packages they come up with new ideas and
activities to attract the customer.
Create interest to buy the tour packages by giving extra facilities, offers & gifts.

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CONCLUSION:
I express great sense of pride to be part of an Industry such as Narayani holidays and conference Pvt.
Ltd. I had a great experience in Industry and had my best ever, enjoying each work moment at work.
I learnt all the basics about the industry. And there is still lot to learn.
I have ever seen. Narayani holidays and conferences Pvt Ltd is the best place to learn as a beginner. I
never felt out of crew while working as a trainee. The senior colleagues were very helpful and caring.
I would recommend Narayani holidays and conferences Pvt Ltd for everyone who is looking forward
for the training in a travel and tourism industry

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BIBLOGRAPHY:
www.narayaniholidays.com
www.narayani.holidays.com
www.narayaniholidays.banglore.com
http://en.wikipedia.org/wiki/tourism
http://en.wikibooks.org/wiki/introductory_Tourism

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QUESTIONNAIRES:

1. Which travel you would like to prefer?

a) inbound
b) outbound
2) Are you aware about NARAYANI HOLIDAYS AND CONFERENCE travel agency.
a) Yes
b) No
3) what is purpose of trip?
a) Holiday
b) Adventure
c)Business
d)Other
4) Expectations from a travel agency by the travellers.
a) budget travel
b) best experience
c) best guide
d) best facility
e) Other
5) Did all the major places covered during the trip according to the itinerary?
a) Yes
b) No
6) Will you refer our travel agency to any of your friends or relatives?
a) Always
b) may be
c) Never
7)Which of the following category of customers are handled by the agency?
a) Induvial travel
b) group travel
c) student travel
d) business travel
8) Does travel agency offer value money services?
a) Yes
b) No

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9) Are you satisfied with the hotel arrangements and services offered by the hotel during your
stay?
a) Yes
b) No
10)Did you get all the services and food on time In Outbound Tour?
a) Yes
b) No
11)Are you satisfied with the sight-seeing arrangements?
a) Yes
b) No
12) How would you describe transportation services overseas, including train,taxi etc.?
a) Excellent
b) good
c) difficulties
d) poor
13) How Reliable Is Our Passport Visa Support Service Provided To You?
a) Excellent
b) good
c) average
14) Ho You Rate Our Documentation Service?
a) Excellent
b) good
c) average

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ANNEXURE:

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