Chapter 2: Defining

Chapter 1: Concept of Knowledge Management (KM)

Knowledge
What is KM?
Understanding Knowledge
●​ A structured process of capturing, storing,
●​ Knowledge is a strategic asset that sharing, and utilizing knowledge to enhance
provides a competitive advantage. organizational efficiency and
●​ Traditional view: "Knowledge is power" decision-making.
(hoarded); modern view: "Knowledge must
be shared" for growth and efficiency. Key Aspects of KM

Data vs. Information vs. Knowledge 1.​ Information Management – Organizing

and ensuring easy access to data.
●​ Data: Raw facts without context (e.g., 2.​ People Management – Encouraging
"100"). collaboration and knowledge-sharing among
●​ Information: Data given meaning and employees.
context (e.g., "100 students enrolled"). 3.​ Technology in KM – Using IT tools like
●​ Knowledge: Understanding relationships databases, AI, and cloud storage for
and patterns in information to make knowledge retrieval.
informed decisions.
Pillars of KM
Types of Knowledge
1.​ Management & Organization
1.​ Tacit Knowledge (Personal, ○​ Leadership commitment to fostering
Experience-Based) a knowledge-sharing culture.
○​ Stored in people's minds, difficult to ○​ Establishment of a Chief Knowledge
document. Officer (CKO) to oversee KM
○​ Gained through intuition, expertise, initiatives.
and social interaction. 2.​ Infrastructure
○​ Shared via mentorship, training, and ○​ The necessary technology (e.g.,
collaboration. databases, intranets, cloud
2.​ Explicit Knowledge (Documented, Easily computing) to store and distribute
Shared) knowledge.
○​ Found in reports, manuals, books, 3.​ People & Culture
databases. ○​ Creating an environment where
○​ Can be stored digitally and accessed knowledge-sharing is encouraged
by multiple users. and rewarded.
○​ Developing training programs and
The Knowledge Challenge incentives for employees to
participate in KM.
●​ Organizations often struggle to fully harness 4.​ Content Management
knowledge assets. ○​ Organizing and maintaining digital
●​ Core Knowledge: Essential for achieving knowledge resources.
organizational goals (should be kept ○​ Ensuring that information is
internal). up-to-date, accessible, and
●​ Enabling Knowledge: Supports operations categorized properly.
and can be outsourced.
Measuring KM Success ○​ Formalization of KM as a business
strategy.
●​ Tracing knowledge flow and its impact on ○​ The Knowledge-Creating Company
innovation, efficiency, and by Nonaka & Takeuchi introduced
decision-making. the SECI Model (Socialization,
●​ Success indicators: Externalization, Combination,
○​ Number of knowledge-sharing Internalization).
activities. 4.​ 2000s – Present: KM in the Digital Age
○​ Reduced redundancy and improved ○​ Integration of KM with AI, cloud
response times. computing, and digital
○​ Enhanced collaboration and collaboration tools.
employee engagement. ○​ Focus on knowledge-sharing
cultures rather than just technology.

First vs. Second Generation KM

Chapter 3: History of First Generation Second
Knowledge Management KM Generation KM

Focused on Focused on people

Evolution of Knowledge Management technology & data and processes
storage
1.​ 1970s: The Foundations
○​ Peter Drucker emphasized Heavy reliance on Emphasized
knowledge as a corporate asset. databases collaboration and
○​ Peter Senge introduced the concept culture
of a "learning organization."
2.​ 1980s: Knowledge as a Competitive Information storage Knowledge-sharing
Advantage & retrieval communities
○​ Introduction of knowledge workers
and expert systems.
○​ Early AI-based tools for knowledge
processing emerged.
3.​ 1990s: Rise of Modern KM

Key Takeaways
●​ KM has evolved from a theoretical concept
●​ Knowledge is an organization’s most
to a core business strategy that enhances
valuable asset, but its full potential is
competitiveness, efficiency, and innovation.
realized only through effective sharing and
management.
●​ Tacit and explicit knowledge are both
essential for business success.
●​ Knowledge Management involves a
combination of information systems,
organizational culture, and technology.