TESDA

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

(CAPELLA ARTS TECHNICAL VOCATIONAL INSTITUTE INC.)

LEARNER’S RECORD BOOK

Learner’s Record Book

I.D.

Picture

Trainee No.______________________

Name: ___________________________________
Trainer Name: ERVIN BILL CLINTON MABATO SORIQUEZ
Qualification: TOURISM PROMOTION SERVICES NC II
CTPR No: 20201752TRSTSP215011
Duration: 76 HOURS
Instructions:

This Learner’s Record Book (LRB) is intended to serve as

record of all accomplishment
/task/activities while undergoing training. It will
eventually become evidence that can be submitted for portfolio
assessment and for whatever purpose it will serve you. It is
therefore important that all its contents are viably entered by
both the learners and trainer/s.

The Learner’s Record Book contains all the required

competencies in this qualification. All you have to do is to
submit this book every me you will knish a task required to you
to accomplish by your trainer. The trainer will then indicate the
date when the task was accomplished and make remarks
regarding the outcome of the task that was required to be
accomplished by the trainee. Be sure that the trainee will
personally accomplish the task and confirmed by the instructor.

It is of great importance that the content should be written

legibly on ink. Avoid any corrections or erasures and maintain
the cleanliness of this record.

Lost LRB must be immediately reported to the concerned

trainer.

This will be collected by your trainer and submit the same to the
Registrar and shall form part of the permanent learner’s
document on file.

THANK YOU!
 BASIC COMPETENCIES

UNIT OF COMPETENCY: PARTICIPATE IN WORKPLACE COMMUNICATION

Learner Trainer’
Trainer
Learning Task/Activity Date ’s s
’s
Outcome Required Accomplished Signatu Signatur
Remark
re e
Obtain  Follow
and simple
convey spoken
workplace language
informatio  Perform
n routine
workplace
duties
following
simple
written
notices
 Participate in
workplace
meetings
and
discussions
 Complete
work related
documents
 Ability to
relate to
people of
social range
in the
workplace
 Gather and
provide
information
in response
to workplace
requirement
s
Complete  Follow
relevant simple
work spoken
related language
document  Perform
s routine
workplace
duties
following
simple
written
 notices
 Participate in
workplace
meetings
and
discussions
 Complete
work related
documents
 Estimate,
calculate
and record
routine
workplace
measures
 Basic
mathematic
al processes
of addition,
subtraction,
division and
multiplicatio
n
 Ability to
relate to
people of
social range
in the
workplace
 Gather and
provide
information
in response
to workplace
requirement
s
Participat  Follow
e in simple
workplace spoken
meeting language
and  Ability to
discussion relate to
people of
social range
in the
workplace
 Gather and
provide
information
in response
to workplace
requirement
s
 UNIT OF COMPETENCY: WORK IN A TEAM ENVIRONMENT

Learner’ Trainer’
Date Trainer’
Learning Task/Activity s s
Accomplishe s
Outcome Required Signatur Signatur
d Remark
e e
Describe and  Describing the
identify team team role and
role and scope
responsibility in
a team.
Describe work as  Identifying
a team member individual role
and
responsibility
 Identifying
external
relationship
 Interacting
effectively with
others
 Setting team
goals and
expectations
 UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM
Learner’ Trainer’
Date Trainer’
Learning Task/Activity s s
Accomplishe s
Outcome Required Signatur Signatur
d Remark
e e
Integrate  Demonstrate
personal Intra and
objectives with Interpersonal
organizational skills at work
goals  Demonstrate
personal
commitment
in work
Set and meet  Managing
work priorities goals and time
 Practice
economic use
of resources
and facilities
 Setting work
priorities
 Practice time
management
Maintain  Determining
professional personal
growth and career
development development
needs
 Identifying
career
opportunities
 UNIT OF COMPETENCY: PRACTICE OCCUPATIONAL HEALTH AND
SAFETY

Learner’
Trainer’s
Learning Task/Activity Date s Trainer’s
Signatur
Outcome Required Accomplished Signatur Remark
e
e
Identify hazard  Hazards/risks
and risks identification
and control
skills
Evaluate hazard  Communicati
and risks on skills
 Reporting
safety
hazards
Control hazards  Respond to
and risks emergency
Maintain  Practice
occupational emergency-
health and safety related drill
awareness skills in the
workplace
 COMMON COMPETENCIES

UNIT OF COMPETENCY: DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

Learner’
Trainer’s
Learning Task/Activity Date s Trainer’s
Signatur
Outcome Required Accomplished Signatur Remark
e
e
Identify and  Time
access key management
sources of  Ready skills
information on needed to
the industry access
industry
information
 Basic
competency
skills needed
to access the
internet
Access, apply  Time
and share management
industry  Ready skills
information needed to
access
industry
information
 Basic
competency
skills needed
to access the
internet
Update  Time
continuously management
relevant industry  Ready skills
knowledge needed to
access
industry
information
 Basic
competency
skills needed
to access the
internet

UNIT OF COMPETENCY: OBSERVE WORKPLACE HYGIENE PROCEDURES

Learner’
Trainer’s
Learning Task/Activity Date s Trainer’s
Signatur
Outcome Required Accomplished Signatur Remark
e
e
Practice personal  Ability to
grooming and follow correct
hygiene procedures
and
instructions
 Application
to hygiene
principles
Practice safe and  Ability to
hygienic follow correct
handling, storage procedures
and disposal of and
food, beverage instructions
and materials  Ability to
handle
operating
tools/
equipment
 Application
to hygiene
principles
 UNIT OF COMPETENCY: PERFORM COMPUTER OPERATIONS

Learner’
Trainer’s
Learning Task/Activity Date s Trainer’s
Signatur
Outcome Required Accomplished Signatur Remark
e
e
Identify and  Reading
explain the skills
functions, required to
general features interpret
and capabilities work
of both hardware instruction
and software  Communicati
on skills
Prepare and use  Reading
appropriate skills
hardware and required to
software interpret
according to task work
requirement instruction
 Communicati
on skills
 Calculating
computer
capacity
Use appropriate  Reading
devices and skills
procedures to required to
transfer interpret
files/data work
instruction
 Communicati
on skills
Produce accurate  Reading
and complete skills
data according to required to
the requirements interpret
work
instruction
 Communicati
on skills
Maintain  Cleaning,
computer system Minor
Maintenance
and
Replacement
s of
Consumables
 Creating
More Space
in the Hard
Disk
 Reviewing
Programs
 Deleting
Unwanted
Files
 Checking
Hard Disk for
Errors
 Viruses and
Up to Date
Anti-Virus
Programs
 UNIT OF COMPETENCY: PERFORM WORKPLACE AND SAFETY
PRACTICES

Learner’
Trainer’s
Learning Task/Activity Date s Trainer’s
Signatur
Outcome Required Accomplished Signatur Remark
e
e
Practice  Ability to
workplace safety, work quietly;
security and with
hygiene systems, cooperation;
processes and patience,
operations carefulness,
cleanliness
and aesthetic
values
 Ability to
focus on task
at hand
Respond  Ability to
appropriately to make
faults, problems decision
and emergency  Time
situations in line management
with enterprise  Ability to
guidelines offer
alternative
steps
 Care in
handling and
 operating
equipment
Maintain safe  Ability to
personal make
presentation decision
standards  Time
management
 Ability to
offer
alternative
steps
 Care in
handling and
operating
equipment
 UNIT OF COMPETENCY: PROVIDE EFFECTIVE CUSTOMER SERVICE

Learner’
Trainer’s
Learning Task/Activity Date s Trainer’s
Signatur
Outcome Required Accomplished Signatur Remark
e
e
Apply effective  Preparing job
verbal and non- documentat
verbal ion
communication - Following
skills to respond instructions
to customer - Filling-out
needs forms
Provide prompt  Ability to
and quality work calmly
service to and
customer unobtrusively
effectively
Handle queries  Uses of
promptly and telephone,
correctly in line fax machine,
with enterprise internet and
procedures e-mail
 Handling
queries
Handle customer  Responding
complaints, to and
evaluation and resolving
recommendation complaints
s
 CORE COMPETENCIES

UNIT OF COMPETENCY: OPERATE TECHNOLOGY-BASED INFORMATION

SYSTEM

Date
Learning Task/Activity Learner’s Trainer’s Trainer’s
Accomplishe
Outcome Required Signature Signature Remark
d
Access  Basic
information on keyboarding
an automated skills
system  Querying and
information-
retrieval skills
 Electronic file
handling
(saving,
copying,
printing)
 Establishing
source of
information and
accessing the
required
information
Check and  Basic
download keyboarding
information skills
 Querying and
information-
retrieval skills
 Establishing the
correct source
of information
and accessing
the required
information
Interpret  Collecting,
downloaded organizing and
information analyzing
information to
determine what
product
information is
needed
Organize data  Creation of data
base base
 Electronic file
handling
(saving,
copying,
printing)
 UNIT OF COMPETENCY: PROVIDE INFORMATION AND ADVICE ON A
DESTINATION, PRODUCT OR SERVICE

Date
Learning Task/Activity Learner’s Trainer’s Trainer’s
Accomplishe
Outcome Required Signature Signature Remark
d
Develop  Fundamental
information on research skills
a destination,
product or
service
Update  Analyzing
information on information to
a destination, determine up-
product or datedness
service  Identifying a
correct source
of information
 Accessing this
source to
establish its
applicability
 Collecting the
up-dated and
applicable
information
 Organizing the
information
collected
 Preparing the
information in a
manner that
facilitate its
retrieval as and
when needed

Provide  Communication
information skills to be able
and advice on to explain
destination, industry jargon
product or to a customer
services  Communication
available at skills for dealing
the destination with customers
and colleagues
 UNIT OF COMPETENCY: PROMOTE TOURISM PRODUCTS AND SERVICES

Date
Learning Task/Activity Learner’s Trainer’s Trainer’s
Accomplishe
Outcome Required Signature Signature Remark
d
Identify  Communication
customer skills,
needs specifically
active listening
and questioning
 Interpreting
customer profile
Suggest  Communication
products to skills,
meet customer persuasive,
needs positive and
active
 Reading facial
expression and
body language
 Meeting and
managing
objections
Provide  Positive
product presentation of
information information on
and advice the product or
service to the
customer –
highlight the
features and the
benefits
 Providing
additional
information to
meet, manage
and overcome
objections
 Application of
closure
techniques at
the appropriate
time
LEARNER’S REFLECTION OF THE PROGRAM

The learner’s reflection of the session should be true and unbiased in

expressing his/her learning experiences during training.

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 Technical education and skills development authority
East Service Road, South Luzon Expressway (SLEX), Taguig City
www.tesda.gov.ph