HBO | Questions

1) It is when communication originates 6.) It is the end result or the product of the
from the top of a hierarchical organization decision-making process.
and trickles down to the bottom. A. Communication
A. Upward B. Decision Making
B. Lateral C. Decision
C. Sideward D. Option
D. Downward
7.) The CEO of ABC Corporation sends a
2.) Which of the following is not true? memorandum to all employees announcing
A. Interpersonal communication requires 1 a change in company policy. However,
or more receiver some employees misinterpreted the memo
B. Intrapersonal communication: You are and applied the changes incorrectly. The
the source only, not the recipient CEO receives varied feedback, ranging
C. Mass communication uses media to from confusion to frustration. Upon review,
communicate to thousands of people it is discovered that the employees belong
D. Example of public communication is to different departments with varying
concerts levels of comprehension with technical
terms used in the memorandum. What was
3.) Why is feedback an essential the primary failure in the communication
component of communication? process?
A. It allows the sender to dominate the
conversation. A. The content of the message lacked
B. It helps clarify misunderstandings and clarity and precision for the intended
improve future interactions. audience.
C. It reduces the need for follow-up B. The CEO (source) failed to tailor the
questions. message to the recipient’s level of
D. It makes communication more formal. understanding.
C. The memorandum (channel) was not an
4.) What is one key trait of an effective appropriate medium for communicating
leader? the policy changes.
A. Inflexibility D. The employees (receiver) failed to
B. Poor communication skills clarify the message and ensure their
C. Emotional intelligence understanding.
D. Micromanagement
8.) Which communication model
5.) What is the first step in the decision emphasizes the simultaneous exchange of
making process? messages between sender and receiver,
A. Evaluate alternatives acknowledging the influence of feedback
B. Identify the problem and context?
C. Implement the decision
D. Monitor the results A. Linear Model
B. Interactive Model
C. Transactional Model
D. Shannon-Weaver Model
9.) What does the concept of "Tabula 13.) In the decision-making process, one
Rasa" imply about human learning and of the crucial steps is choosing the best
communication? option. How do you choose the best
option?
A. Knowledge is innate, requiring no
external influence A. Using intuition and personal experience
B. Humans are born without knowledge B. By consulting with a large group of
and learn through experience people
C. Communication is unnecessary for C. By evaluating the potential risks and
understanding ideas benefits of each alternative
D All humans have identical capabilities for D. By prioritizing expedience over
understanding long-term impact and feasibility

10.) A leader is faced with a situation 14.) Which leadership style focuses on
where their team is experiencing low building strong interpersonal relationships,
morale due to a lack of involvement in motivating employees through personal
decision-making processes. Based on the connections, and creating a supportive
leadership styles outlined in the document, work environment?
which approach would be most effective in
addressing this issue? A. Autocratic Leadership
B. Transformational Leadership
A. Authoritative Leadership C. Transactional Leadership
B. Democratic Leadership D. Laissez-Faire Leadership
C. Transformational Leadership
D. Servant Leadership 15.) What quality of a good leader is that a
leader that understands their own
11.) You are managing a team working on a strengths, weaknesses, and biases and
high-pressure project with tight deadlines. should actively seek personal growth and
Which leadership style would be most promote self-reflective culture.
effective in this situation?
A. Self-aware
A. Democratic B. Problem solver
B. Authoritative C. Resilient
C. Servant D. Optimistic
D. Transformational
16.) Why nonverbal communication
12.) . Which leadership style prioritizes the considered more reliable than verbal
needs of the team and focuses on communication? Choose the best answer
fostering loyalty and development?
A. Verbal communication may be
A. Authoritative perceived unreliable particularly when
B. Servant leadership actions do not align with spoken words
C. Transformational B. Nonverbal communication conveys
D. Democratic genuine and natural emotions even
without spoken words
C. Verbal communication can be D. By focusing only on achieving
misunderstood due to poor listening which organizational goals, regardless of team
may lead to conflict dynamics
D. Nonverbal communication is influenced
by norms and cultures 21.) Which elements of the communication
process must be present for
17.) Which component of communication communication to exist?
involves decoding the message?
A. Source, receiver
A. Sender B. Source, message, receiver
B. Receiver C. Source, message, channel, receiver
C. Feedback D. Source, message, channel, receiver,
D. Channel feedback

18.) Among the reasons for 22.) The HR manager and the Finance
communication, what is the highest level manager collaborate to finalize the budget
that enables a person to impart knowledge for upcoming employee training programs.
or skills? What direction of communication is
present in this scenario?
A. To inform
B. To persuade A. Upward communication
C. To educate B. Downward communication
D. To entertain C. Horizontal communication
D. Diagonal communication
19.) After identifying the problem in your
decision-making process, what do we 23.) A company is preparing to expand
trace to arrive at the right decision? into a new market. The decision involves
setting a budget, aligning with the
A. Causes organization’s strategic goals, and
B. Solutions ensuring employee engagement for
C. History execution. In this scenario, who has the
D. Future responsibility or obligation for
decision-making within the organization?
20.) How can a leader effectively adapt
their leadership style to meet the needs of A. Top management
a diverse team with varying skills, B. Board of directors
experiences, and motivations? C. Employees
D. All of the above
A. By consistently using a single
leadership approach to maintain stability 24.) During a team meeting, an important
B. By assessing individual team members message about a new project is being
and situations to tailor their approach shared. To ensure that the level of
C. By delegating leadership understanding is clear and effective, who
responsibilities entirely to team members has the primary responsibility to adjust
their approach to make the message
better understood?
 C. Behavior is entirely dictated by
A. Receiver genetics.
B. Source D. Knowledge comes from spiritual
C. Audience understanding.
D. All participants of the meeting
29.) What does it mean to be an active
25.) During a power outage in a hospital, listener?
the director immediately assigns tasks to
the staff, ensuring critical equipment is A. Focusing on your response
powered by generators and patients are B. Interrupting the speaker frequently
attended to without delay. What is the type C. Asking questions and providing
of leadership present in the scenario? feedback
D. Avoiding eye contact
A. Authoritative
B. Democratic 30.) Which of the following is not typically
C. Transformational considered a primary managerial function?
D. Servant
A. Planning
26.) Feedback in communication is B. Leading
important because it: C. Communicating
D. Controlling
A. Always agrees with the sender’s
message 31.) The following are part of the
B. Is only necessary in formal settings decision-making process except:
C. Helps ensure the message was
understood correctly A. Identify the Problem
D. Is always positive B. Making alternative solutions
C. Decision
27.) What is the first step in effective D. Choose the best option
problem-solving and decision-making?
32.) What is a potential drawback of
A. Implementing a solution centralized decision-making in
B. Clearly defining the problem organizations?
C. Gathering data
D. Evaluating outcomes A. Increased collaboration among
employees.
B. Faster response to changes in the
28.) The term tabula rasa is often business environment.
associated with philosophical discussions C. Delayed decision-making due to
about human nature and knowledge. limited input from team members.
Which of the following best describes the D. Enhanced innovation through collective
concept of tabula rasa? brainstorming

A. Humans are born with innate 33.) Which of the following leadership
knowledge. styles is characterized by a hands-off
B. The mind is a blank slate at birth.
approach, allowing team members to make 37.) What is the primary focus of
decisions and set their own goals? leadership?

A. Autocratic Leadership A. Planning and organizing resources

B. Transformational Leadership B. Influencing and guiding people
C. Laissez-Faire Leadership towards achieving goals
D. Transactional Leadership C. Coordinating day-to-day operations
D. Focus on how and when—how to
34.) A company is facing declining execute plans and when tasks should be
employee morale due to unclear goals and completed.
lack of direction. As a leader, which
leadership style would be most effective in 38.) How do leaders foster diversity and
this situation? inclusion?

A. Transformational A. By hiring and empowering diverse

B. Democratic talents​
C. Authoritative B. By focusing only on the majority’s
D. Servant Leadership needs​
C. By ignoring cultural differences​
35.) How does effective communication D. By discouraging new ideas
impact human behavior in organizations?
39.) Shiina is in charge of a school group
A. It creates confusion and conflict among project but she’s afraid of being blamed if
employees. ever she makes a mistake, and instead
B. It fosters trust, improves teamwork, plays it safe by avoiding making decisions
and enhances decision-making. for the group. What quality does Shiina
C. It decreases employee motivation and need to take responsibility and make
engagement. decisions confidently?
D. It has no significant effect on
organizational culture. A. Confidence
B. Accountability
36.) Which of the following is a key C. Creativity
characteristic of rational decision-making D. Patience
in organizations?
40.) Which of the following is a key
A. Decisions are based on intuition and characteristic of rational decision-making
experience. in organizations?
B. Decisions are made with complete A. Decisions are based on intuition and
information and logical analysis. experience.
C. Decisions are influenced by personal B. Decisions are made with complete
biases. information and logical analysis.
D. Decisions are made quickly to reduce C. Decisions are influenced by personal
uncertainty. biases.

D. Decisions are made quickly to reduce

uncertainty.