SYC Consignment Store

POS User Manual

(Draft)

Version 0.1 10/2/2023

Table of Contents
Hardware .......................................................................................................................................2
Getting Started ..............................................................................................................................3
1. Install MtnPOS.........................................................................................................................3
2. Con gurations .........................................................................................................................4
MtnPOS Interface ..........................................................................................................................7
Placing Orders .............................................................................................................................10
1. Add products to shopping cart .............................................................................................10
2. Checkout ...............................................................................................................................10
3. Split order ..............................................................................................................................12
4. Cancel order and refund ........................................................................................................14
Best Practices .............................................................................................................................14
FAQ ..............................................................................................................................................15

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SYC asks its consignment stores to use MtnPOS to manage and sell products. MtnPOS is a
free App that can be downloaded from Apple App Store.

Hardware
SYC will provide consignment stores with hardware. Local stores are encouraged to prepare
additional devices as backups in case there are multiple selling points at theaters and more
equipments are needed.

Figure 1 showcases a complete set of POS system. The recommended hardwares are:

Figure 1

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1. iPad: iPad Air 2 and later models are recommended.
2. Credit Card Reader
1) Stripe M2 Bluetooth Chip Card Reader or
2) ID Tech Credit Card Reader: This reader communicates with iPad via the headphone
jack. If you use iPad Pro models that don’t have standard headphone jacks, you will
need a dongle to connect to the USB-C port. MtnPOS only supports the unencrypted
version of shuttle.
3) both 2 connect with iPad via bluetooth.
3. Bluetooth Barcode Scanner
1) Socket Mobile Bluetooth Barcode Scanner or
2) Basic bluetooth scanner
3) Both 2 connect with iPad via bluetooth.
4) iPad’s camera can also be used to scan barcode. However, this method is not
recommended.
4. Star Micronics Bluetooth Receipt Printer: connects with iPad via bluetooth.
5. Cash drawer: connects with the Receipt Printer with a cable line.
6. iPad stand

Note: To use basic (connect as keyboard) bluetooth scanners, user rst need to tap the
“scanner” icon to bring up the barcode input dialogue (shown in Figure 10). With native (Socket
Mobile) bluetooth scanners, this step is not necessary.

• More on devices: https://www.mtnpos.com/help/hardware.html

• More on credit card readers: https://www.mtnpos.com/global/object/read/e/P1aI_A
• More on bluetooth scanners:
1) Socket Mobile Bluetooth Barcode Scanner : https://www.amazon.com/SocketScan-
Imager-Barcode-Scanner-White/dp/B078Z32TXB
2) Basic bluetooth barcode scanner:
https://www.amazon.com/dp/B0BQC3Y96M (this is the model that SYC provides to
consignment stores)
https://www.amazon.com/dp/B07JMPNKYR
https://www.amazon.com/gp/product/B01FVYVX5A

Getting Started
1. Install MtnPOS
Go to Apple App Store on iPad and search for “MtnPOS” (Figure 2). If you have already
installed MtnPOS, it is recommended to check back in App Store regularly for updates.
IMPORTANT: Be sure to install the MtnPOS App directly from App Store. Please DO NOT
copy/transfer the App from one iPad to another. This will cause shopping cart or payment error.

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 Figure 2

2. Configurations
Go to “Settings” on iPad. Scroll down to nd MtnPOS.

Local stores can keep most of the default settings unchanged. Here lists some that may need
update:

1) Text ID (Figure 3)
IMPORTANT: Make sure to use unique Text IDs for each city, following the rules of State-City-
Theater-POS#. For example, for sales at Lincoln Center New York City, text ID would be: NY-
NYC-LincolnCenter-POS1.

This setting needs to be set before the rst show at each city/theater. During a show season, it
usually needs to be set multiple times.

2) API (Figure 3)
SYC will give each consignment store a unique API domain.

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IMPORTANT: MtnPOS loads products based on API domain. It is crucial that consignment
stores use the right API domain.

This setting usually needs to be set only once (API domain is for each consignment store).

Figure 3

3) Default payment method (Figure 4)

Select “Stripe Chip Reader”.

4) Checkout Payment Mode (Figure 4)

Select “Advanced (Credit Card Support)”.

5) Local POS Tax Rate

Set your local sales tax rate, e.g. for NYC’s 8.875%, put in 8.875.

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 Figure 4

6) Credit Card Reader

Select “Stripe M2 Bluetooth Reader (M2 or BBPOS)” (most common choice for consignment
stores) or “ID Tech Shuttle Audio Jack Reader” based on the equipment you use.

6) Store Locations
Please ll in your store location info. This will be the location of your show presenter or local
FXH.

IMPORTANT: This led this required if you use Stripe payment method (most consignment
stores will).

7) Receipt -> Company name

Please ll out based on your store info. You need to add leading spaces to company name to
make it center aligned on a printed receipt. (Figure 5)

8) Receipt -> Receipt support language

“English and Asian” will show both English and Chinese characters on receipts (Figure 5).

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 More on con guration: https://www.mtnpos.com/global/object/read/e/P1aP8w

Figure 5

MtnPOS Interface
Icons (Figure 6)
1. Category: Tap to show all categories. Filter products under a certain category by tapping
on a category. Reset by tapping “All categories” or tap the refresh icon.
2. Refresh icon
3. Account: Tap to log in or view current account.
4. More: Tap to view more functions and info.
5. Orders: View and search orders.
6. Reports
7. Scanner: Tap to bring up barcode input dialogue or active iPad camera as barcode scanner.
8. Cash drawer: Tap to open cash drawer.
9. Shopping cart: Tap on the icon to go to checkout screen (same e ect with tapping the
“Checkout” button).
10. Empty shopping cart
11. Product list area

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 Figure 6

Functions in “More” (Figures 7, 8, 9)

1. Tap on “About MtnPOS” to view current POS ID and Text ID: Make sure POS ID is unique
for each iPad; Make sure Text ID is updated before the rst show of each city.
2. Tap on “Chip Card Readers” to check Stripe chip card reader connection status and
battery level.
3. Tap on Inventory icon to check your store’s inventory.

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Figure 7

Figure 8

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Figure 9
Placing Orders
1. Add products to shopping cart
There are 3 ways to add a product to shopping cart:
1) Connect the Socket Mobile barcode scanner with your iPad via bluetooth. Open the
MtnPOS App, and scan barcode on the product with scanner.
2) Connect the basic barcode scanner with your iPad via bluetooth. Bring up the barcode
input dialogue by tapping on the “scanner” icon (Figure 10). Scan the barcode on the
product with the scanner.
3) Find and tap on the product in the product list.

Adding products with barcode scanner (method 1 and 2) is recommended.

Figure 10

2. Checkout
Tap on the “Checkout” button to go to the checkout screen.

Screen with Stripe payment method:

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 Figure 11

Screen with cash payment method:

Figure 12

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Under cash payment, ll out the “Received” amount and MtnPOS will calculate the change
amount. Cash drawer opens automatically after tapping “Place Order” button.

IMPORTANT: Remember to take customers’ signature in con rming the payment. The
signature will serve as an evidence of the order in case customers dispute the transaction
through their credit card bank.

3. Split order
If customer wants to split an order, e.g., to pay partially by cash and partially by credit card,
this can be achieved by:
1) In checkout screen, select “Pay Later” method. Place the order (Figure 13).

Figure 13

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2) Tap on “Orders” icon and bring out the order info. Select “Payment History” (Figure 14).

Figure 14

3) In payment history, tap “Make A Payment” button and make one payment of desired.
Repeat for other payment methods until order is fully paid (Figure 15).

Figure 15

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4. Cancel order and refund
Tap on the “Orders” icon, choose or search the order. Select “Full Cancel” to fully cancel and
refund; select “Partial Cancel” and then choose the product to partially cancel and refund.

Figure 16

Best Practices
1. Restart MtnPOS every time con guration is updated or iPad is connected with a new
device.
2. Make sure all devices are su ciently charged, especially Strip Chip Card Readers.
3. Ensure strong Wi-Fi signal.
4. Test out the checkout process before shows.
5. Double check if “IMPORTANT” points listed in this manual are set.

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FAQ
1. Can I use MtnPOS on my smart phone or Android tablet?
No. MtnPOS is currently only available in iPad App Store.

2. My products or inventory stock numbers are wrong.

Please check if your API domain and Text ID are lled out correctly.

3. I cannot connect the Stripe chip card reader to my iPad.

Restart MtnPOS.
Check if battery level of Stripe chip card reader is low. It is recommended to keep Stripe card
reader’s battery level above 50% to ensure more stable connection.

4. My two iPads are sharing the same shopping cart. Or when I process the payment the
amount is from an order on another iPad.
Delete MtnPOS on one iPad and install it again from Apple App Store.

5. I cannot see previous orders when tapping the “Orders” icon.

Please check if you are logged in with store admin account.

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