SOBIA IBRAHIM

Mobile: +971 56 858 6408

Marital Status: Married
E-Mail: [email protected]
Address: Abu Shagara, Sharjah, UAE.
Spouse Visa: Period till 14th Dec, 2024

PROFILE SUMMARY
Dedicated, customer-focused and passionate to provide excellent services to each customer and believes in
first call resolution. A tactical and inspiring team builder with experience in training, team development and
delivering excellence. Extensive experience in professional business writing, bookkeeping and schedule
management.

KEY SKILLS & KNOWLEDGE

Personal/Professional Skills & Expertise

Communication Technical Knowledge Motivation

 Effective written and verbal  Ms Word  Self-motivated and result
communication skills.  Ms Excel oriented.
 Empathic listener and  Ms PowerPoint  Work independently with
persuasive speaker  Ms Outlook minimal supervision.
 Experience in communicating  Zoho books  Eger to learn new skills and
with a diverse customers and technologies to improve
workforce. efficiency

ACADEMIC QUALIFICATIONS
2013 Masters of Science in Finance Muhammad Ali Jinnah University,
Islamabad, Pakistan.

2010 Bachelor’s in Business Administration National University of Modern Languages,

Islamabad, Pakistan.

PROFESSIONAL EXPERIENCE

Feb 2021 – Feb 2023 FIXITO TECHNICAL SERVICES LLC Dubai, UAE.
Fixito Technical Services LLC is a Dubai-based service company that provides various
management services that involve cleaning, plumbing, painting, carpentry, handyman and multiple services.

Customer Service Manager

 Receiving/answering calls and messages from the clients

 Provide solutions with cost estimation to customers after discussing with supervisors/manager

 Calendar Scheduling for jobs/appointments/projects/visits/inspections

 Follow Up with the clients on the phone

 Handling complaints and feedback from the customers and conveying customer’s requirements to the

supervisors
 Informing customers for the anticipated delays (if any) during or before the start of the projects/jobs

 Updating the daily jobs/messages in CRM sheet for new clients/leads

 Keeping track of the potential jobs and trying best to secure those jobs

 Communicating with internal teams to discuss sales targets

 Receiving and trying to mature the sales leads and sharing conversions status

 Addressing any issues/disputes from customers or clients

 Reply to the enquiries received on email

 Generating new sales/leads through social media

 Assisting the accounts through timely payments recovery

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Apr 2020 – Jan 2021 Al Falah Electromechanical Works LLC Dubai, UAE.
Al Falah Electromechanical Works L.L.C is an Electromechanical Company.
Accounts Officer
 Manage and oversee the daily accounting operations

 Invoicing

 Payments recording

 Accounts payable/receivables

 Cash receipts

 Revenue and expenditure variance analysis

 Employee documentation

 Attendance of Employees

 Salaries and Overtime calculations

Jun 2018 – Feb 2020 Jubilee Family Takaful Rawalpindi, Pakistan.

Jubilee Life Insurance Company Limited (the Company) is a Public Limited Company. Its shares are quoted on
the Pakistan Stock Exchange Limited. Jubilee Life commenced its Window Takaful Operations from July 07,
2015. The purpose was to provide Shariah complaint Takaful products to their brethren for overcoming
uncertain situations in life.

Assistant Branch Manager

 Maintained high levels of controls through daily observations, coaching, and weekly assigned projects

dispersed among the management and team.

 Worked with Branch Manager to create plans that led to achieving top level performance among the

branch's peer group.

 Co-Lead the sales management of the branch to ensure attainment of sales goals.

 Actively managed sales process activities including customer profiling, customer and employee events,

sales and activity tracking.

 Coached team on proper execution of sales process.

 Facilitated training increasing knowledge and confidence of team.

 Administered meticulously the interview and hiring process for potential employees.

 Held fully responsible for daily coaching of staff on how to meet customer's needs; facilitated the

implementation of branch promotion and seminars.

 Worked closely with the Branch Manager to exceed sales goals.

Sep 2015 – June 2018 IGI LIFE Islamabad, Pakistan.

IGI Life Insurance Limited, part of the Packages Group, marked its entry into the Life Insurance business through
acquisition of controlling shares in American Life Insurance Company (Pakistan). IGI Life is also amongst the
first few companies to commence Family Takaful business in 2015 under Window Takaful Operations, thus
offering Shari’ah-compliant solutions to our clients.

Persistency Officer and Sales Coordinator

(Sep 2017-June 2018) (Bank Alfalah, Standard Chartered, Soneri Bank)
 Provided Conduct outbound customer calls to make customers aware of their upcoming renewal and

renewal options.
 Created and provided customer proposals and supply any related documentation and/or brochures

supporting the customer proposed solution.

 Issued invoices and policy documents and updating client records.

 Responded to customer calls and emails promptly.

 Worked with existing customers to maintain our high renewal close rate and team quota.

 Provided excellent customer satisfaction ratings.

 Performed banks (Standard Chartered, Bank Alfalah Islamic, Soneri Bank) branches assessments.

 Responded to enquiries from clients and underwriters received by phone, letter, email or fax and

ensuring that all information required by clients or underwriters is obtained and communicated.
 Updated the computer system with events, produce documents/correspondence as required.

 Created business production reports on daily, weekly, monthly, quarterly, and yearly basis.

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Banca-takaful Sales Consultant
(Sep 2015-May 2017) (Summit Bank, MCB Bank)
 Met with customers in a sales environment to drive product sales and knowledge.

 Demonstrated advance products knowledge.

 Adhere to any and all company policies and procedures.

 Set up sales appointments with clients.

 Collaborated with team and other employees to make sure that plan is available and can generate on
any place.
 Generated new leads by meeting with consumers.

 Follows up with any clients to make sure that they are satisfied with plan.

 Met with team members to help them effectively sell plan and gave required trainings.

 Discovered how to market products to new users.

 Used the Internet to push products to a given target market.

 Worked with the marketing department to develop new sales strategies.

 Trained other banks official sales consultants how to make sales to potential consumers.

 Demonstrated advance sales knowledge.

 Looked for new ways to make products attractive to customers.

Sep2014 – Aug2015 Optimum Material & Instructional Development (OMID) Islamabad, Pakistan.
Optimum Material & Instructional Development an NGO for education which is committed to providing basic
education and healthcare to underprivileged children.

Accounts and Finance Officer

 Managed obligations to suppliers, customers and schools.

 Processed bank deposits.

 Reconciled financial statements.

 Prepared, send and store invoices.

 Contacted clients and send reminders to ensure timely payments.

 Identified and address discrepancies.

 Reported on the status of accounts payable and receivable.

 Updated internal accounting databases and spreadsheets.

Jan2014 – Aug2014 Health Tec Rawalpindi, Pakistan.

Health Tec has been engaged in import of Cardiology Medical Devices and Electro Medical
Equipments from all around the globe and provide the products and services throughout Pakistan
and export a variety of Surgical, Non-Surgical disposable products and Bio-Medical Equipments
to the different parts of World.

Accounts and Administration Officer

 Raised cash and sales tax invoices.

 Prepared supply orders, sales ledger, purchase orders.

 Reconciled supplier statements.

 Supported related departments with technical expertise in proposal development.

 Maintained and manage office administrative expenditure.

 Maintained, verify and rectify customer balances in accounts receivable records.

 Corresponded with customers having long overdue and delinquent balances.

 Maintained and manage inventory control of materials and supplies.

 Maintained bank deposits and check payment records.

 Reconciled bank records with bank statements.

 Provided accounting and administrative support to external audit teams.

 Integrated administrative and accounting functions smoothly.

REFEREES
 Shall be provided as required.

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