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Peace and Conflict Studies - 094207

A good mediator is an impartial facilitator who helps parties in a dispute communicate and negotiate towards a mutually agreeable solution. Key qualities of a good mediator include neutrality, effective communication skills, empathy, patience, problem-solving ability, confidentiality, flexibility, emotional control, respect for all parties, and cultural sensitivity. These qualities enable the mediator to guide discussions and assist in resolving conflicts peacefully and effectively.

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9 views2 pages

Peace and Conflict Studies - 094207

A good mediator is an impartial facilitator who helps parties in a dispute communicate and negotiate towards a mutually agreeable solution. Key qualities of a good mediator include neutrality, effective communication skills, empathy, patience, problem-solving ability, confidentiality, flexibility, emotional control, respect for all parties, and cultural sensitivity. These qualities enable the mediator to guide discussions and assist in resolving conflicts peacefully and effectively.

Uploaded by

Emmanuel Samuel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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NAME: SAMUEL EMMANUEL TURBOLAYEFA

MATRIC: ESCAE/2022/FAS/CSC/0167/CTN
COURSE TITLE: PEACE AND CONFLICT STUDIES
COURSE CODE: GST 319
DEPARTMENT: COMPUTER SCIENCE
LEVEL: 300

Explain the qualities of a good mediator


Answer
A mediator is an impartial third party who facilitates communication and negotiation between
two or more parties involved in a dispute or conflict. Their role is to help the parties reach a
mutually agreeable solution by guiding discussions, clarifying issues, and suggesting possible
compromises, without making decisions for the parties. Mediators do not have the authority to
impose a resolution, but they assist the parties in finding common ground and resolving their
differences peacefully and effectively. Mediators are often used in legal disputes, workplace
conflicts, family issues, and community disagreements.

A good mediator typically possesses several key qualities:

1. Neutrality and Impartiality: A good mediator remains unbiased and does not take sides,
ensuring fairness and objectivity in the process.
2. Good Communication Skills: Effective communication is essential, including active
listening and clear articulation of ideas, concerns, and solutions.
3. Empathy: The ability to understand and relate to the emotions and perspectives of all
parties involved helps build trust and encourage cooperation.
4. Patience: Mediation often involves complex emotions and situations, so patience is vital
to allow all parties to express themselves fully.
5. Problem-Solving Ability: A good mediator helps parties find mutually acceptable
solutions by identifying common ground and offering creative solutions.
6. Confidentiality: Ensuring that everything discussed in the mediation remains private
builds trust and encourages openness from all participants.
7. Flexibility: The mediator should be adaptable, tailoring their approach based on the
dynamics of the parties involved and the nature of the conflict.
8. Emotional Control: Maintaining composure and staying calm in challenging situations
helps create a stable and focused environment.
9. Respect for All Parties: Demonstrating respect for everyone involved, even if there are
strong disagreements, is essential for maintaining a constructive dialogue.
10. Cultural Sensitivity: Understanding and respecting cultural differences is crucial, as these
can influence communication styles, values, and conflict resolution approaches.

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