Process Intelligence For Dummies Software AG Special Edition Blickle T. - The ebook in PDF format is ready for immediate access
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Process Intelligence For Dummies Software AG Special
Edition Blickle T. Digital Instant Download
Author(s): Blickle T., Hess H., Klueckmann J., Lees M., Williams B.
ISBN(s): 9780470876206, 0470876204
File Details: PDF, 2.90 MB
Language: english
Find out more at
Deliver more business www.processintelligence
value faster with fordummies.com
Process Intelligence!
I n te l l i g e n c e
Process Intelligence
than ever before
your key business processes!
Discover opportunities
Process Intelligence (PI) gives you the insight and ability for business process
to take action effectively. With Process Intelligence, you improvement
can use your business processes to improve quality,
productivity, and profitability, all by making process Understand how
information more accessible and actionable. your organization is
This book introduces the Process Intelligence concept executing against
and explains how to adopt a flexible IT architecture – one its goals
that delivers real-time information throughout the process
lifecycle. Learn why leading organizations are using Process Make business
Intelligence and how you can use it in your organization! decisions with the
right information at
the right time
Tobias Blickle
Helge Hess
Joerg Klueckmann
Mike Lees
ISBN: 978-0-470-87620-6
Book not for resale Bruce Williams
Software AG is a global leader in Business Process Excellence.
Their 40 years of innovation include the invention of the first
high-performance transactional database, Adabas; the first
business process analysis platform, ARIS; and the first B2B
server and SOA-based integration platform, webMethods.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Process
Intelligence
FOR
DUMmIES
‰
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
For general information on our other products and services, please contact our Business Development
Department in the U.S. at 317-572-3205. For details on how to create a custom For Dummies book for
your business or organization, contact [email protected]. For information about licensing the For
Dummies brand for products or services, contact BrandedRights&[email protected].
ISBN: 978-0-470-87620-6
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Dedications
Tobias Blickle: To my family.
Helge Hess: To my wife, Anette, and my children, Jana and
Henri.
Joerg Klueckmann: To my parents Baerbel and Gerd.
Mike Lees: To those I love.
Bruce Williams: To everyone with the vision and dedication to
unite process improvement with information technology.
Authors’ Acknowledgments
The authors acknowledge Nancy Beckman, Mike Burns, Ruth
Ann Femenella, Aleksandra Georgieva, Kevin Iaquinto, Bryan
Quinn, and Annette Rebellato for their guidance and assistance
in the preparation of this work.
We thank Wolfram Jost, Susan Ganeshan, Markus von den
Driesch, Frank Gahse, Andreas Kronz, Ricardo Passchier, Matt
Green, Andrea Nygren, Patrik Hachmann, Andreas Koch,
Winfried Barth, Michael Timpe, and Ian Walsh for their sup-
port in the development of the book.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Book ........................................................................ 1
Icons Used in This Book ............................................................ 2
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Order-to-Cash ........................................................................... 59
Problem-to-Resolution............................................................. 60
Logistics — Order Processing ............................................... 61
Process Intelligence in Financials .......................................... 62
Transaction Banking ................................................................ 62
Straight-Through Processing .................................................. 63
Risk and Compliance ............................................................... 63
Insurance................................................................................... 64
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Ten years later, around the year 2000, there was a growing
understanding that the collection and creation of strategic
planning data reflecting an organization’s future is also an
important part of Business Intelligence. Planning was added
to reporting and analysis applications that mostly reported on
the deviations between plan and actual data.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Understanding Process
Intelligence
Process Intelligence (PI) is the ability to understand business
processes and knowing how to use them effectively. When you
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Revenue
Profit Turnover
Productivity
Error Rates Cycle Times
Customer Satisfaction
Capabilitie sts
s Process Co
Reliability Levels
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Intelligence is power
With Process Intelligence, you can assess your business pro-
cesses in terms of speed, cost, quality, quantity, and other key
measures, and turn your business into a higher-performing
enterprise. You have the power to continuously adjust and
improve the way your internal and external business processes
perform. By understanding KPIs as they happen in live business
processes, you can make objective decisions and realize your
improvement potential. Just imagine the impact you can have
by easily identifying the factors that impact process effective-
ness, and by discovering and reusing best practices.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
Strategize Design
Business
Monitor
Implement
& Control
IT
Execute Compose
Staying on point
Life-cycles go round and round, but change isn’t really sup-
posed to be constant. Just like the rest of us, processes need
stability, too. The result of process improvement is in achiev-
ing a point of stability; you then stay on point to monitor and
control the improved process. That’s why this phase appears
largest in Figure 1-2. Process Intelligence lives at this point
of performance. During the improvement life cycle, you must
design-in the intelligence capabilities (See Chapter 4), but you
apply Process Intelligence most as you monitor and control.
These materials are the copyright of Wiley Publishing, Inc. and any
dissemination, distribution, or unauthorized use is strictly prohibited.
DIVISION OF WORDS
PARAGRAPHING
Indention and Display are the methods employed in typography to
secure clearness and to add distinction to the printed page, but
clearness in the body of the text is dependent upon the skill of the
writer in properly dividing his composition into paragraphs. Just as
correct punctuation assists the reader in his understanding of a
sentence, so does correct paragraphing add to the understanding of
the composition as a whole. The following rules may be formulated,
based upon the practice of the most careful writers:
1. A sentence which continues the topic of the sentence which
precedes it rather than introduces a new topic should never begin a
paragraph.
2. Each paragraph should possess a single central topic, to which
all the statements in the paragraph should relate. The introduction
of a single statement not so related to the central topic violates the
unity.
3. A sentence or short passage may be detached from the
paragraph to which it properly belongs if the writer wishes
particularly to emphasize it.
4. For ease in reading, a passage which exceeds three hundred
words in length may be broken into two paragraphs, even though no
new topic has been developed.
5. Any digression from the central topic, or any change in the
viewpoint in {58} considering the central topic, demands a new
paragraph.
6. Coherence in a paragraph requires a natural and logical order of
development.
7. Smoothness of diction in a paragraph calls for the intelligent use
of proper connective words between closely related sentences. A
common fault, however, is the incorrect use of such words as and or
but between sentences which are not closely related.
8. In developing the paragraph, emphasis is secured by a careful
consideration of the relative values of the ideas expressed, giving to
each idea space proportionate to its importance to the whole. This
secures the proper climax.
9. The paragraph, like the composition itself, should possess
clearness, unity, coherence, and emphasis. It is a group of related
sentences, developing a central topic. Its length depends upon the
length of the composition and upon the number of topics to be
discussed.
{59}
SPACING
ITALIC
THE first italic types were designed and used by Aldus Manutius,
the celebrated Italian printer, of the fifteenth century. It is said that
the style was suggested by the handwriting of Petrarch. In the first
fonts only the lower case letters were italic, the capitals being
roman; but this irregularity soon gave way to the more regular style
of italic capitals and lower case.
1. Italic is not used for the text of a book, but it is permissible for
the preface, extracts, etc.
2. For poetry and other matter of a literary character italic has a
decorative effect.
3. Italic is used for emphasis in roman composition and vice versa.
4. Italic is used frequently for subheads, running-heads, and side-
heads, as well as for important paragraphs or extracts.
5. Italic is often used instead of roman-quoted for the titles of
books, magazines, newspapers, and names of ships.
6. Signatures or credits are often placed in italic at the end of an
article.
7. Foreign words and phrases are often required to be set in italic,
but there are many which are now so familiar to English readers {63}
that they are kept in the ordinary text. The following is a list of the
most familiar words:
à propos ad valorem addenda aide-de-camp alias
alibi alma mater anno domini ante-bellum beau idéal
billet-doux bon-ton bona fide bravo café canto carte
blanche chapeau chaperon chargé d’affaires
chiaroscuro cicerone contra corrigenda data débris
début depot diarrhœa diatum dilettante dramatis
personæ ennui entrepôt erratum et cetera facsimile
fête finis gratis hoi polloi imprimatur innuendo
literati mandamus manœuvre mignonette naïve
ollapodrida onus paterfamilias patois per annum per
capita per cent. per centum per se post-mortem pro
rata protégé quondam régime rendezvous rôle
savant seraglio sobriquet ultimatum verbatim vice
vice versa viva voce
8. The following expressions, which are not as a rule so well
known, should be italicized:
ab ovo ancien régime bête noire comme il faut de quoi
vivre de trop en passant fait accompli grand monde
hors de combat inter alia jeu d’esprit locum tenens mise
en scène noblesse oblige raison d’être sans cérémonie
tour de force
{64}
9. Italic is used in the following words, phrases, and abbreviations
employed in literary and legal references: e.g., ibid, idem, loc. cit.,
op. cit., ad loc., s.v., supra, infra, passim, vide, circa (ca. ).
Exceptions: cf., i.e., e.g., v. (versus), viz., etc., which are always
roman.
10. Punctuation marks which are placed after italicized words
should be italic.
Italic is used:
1. For the names of plaintiff and defendant in the citation of legal
causes.
2. In algebraic, geometric, and similar matter to designate
unknown quantities, lines, etc.
3. For s. and d. (shilling and pence ) following the figures: e.g.,
1s. 6d.
4. For specific names in Botany, Zoölogy, and Geology.
5. In medical matter roman is used instead of italic for scientific
terms.
6. For names of stars or constellations in astronomical matter.
7. In resolutions for the word Resolved.
In MS. one line drawn beneath a word or sentence signifies that it
is to be put in italic.
{65}
ABBREVIATIONS
DATES
PROPER NAMES
1. Abbreviate company in firm names: e.g., John Brown & Co.
2. Spell out names of companies, railroads, etc., using the
ampersand (&) only between proper names: e.g., Brown & Sharpe
Manufacturing Company ; Norfolk & Western Railroad ; but American
Smelting and Refining Company. If names of railroads are
abbreviated, use no space between the letters: e.g., N.Y., N.H. &
H.R.R.
3. Abbreviate United States when immediately associated with the
name of an officer of the army or navy, as Lieut. John Doe, U.S.A. ;
when it is the name of an organization of the army or navy, as First
Regiment U.S.V. ; when preceding the name of a government vessel,
as U.S.S. Brooklyn.
4. In referring to plays, specify act, scene, and line, also part if
necessary: e.g., 2 Henry IV, I, ii, 1–7.
5. Christian names should be spelled in full, as John, George,
Charles, except in an {67} original signature, or when following copy
in a quotation.
6. When necessary to abbreviate Christian names, use the forms
Dan., Edw., Sam., Thos., etc. Alex, Ben, Ed, and Sam are not
always abbreviations, and copy should be followed as regards
period. Use the following list:
Alex. Alexander
And. Andrew
Anth. Anthony
Ap. Appius
Arch. Archibald
Aug. August, Augustus
Benj. Benjamin
C. Caesar
Caes. Aug. Caesar Augustus
Cath. Catherine
Chas. Charles
Dan. Daniel
Eben. Ebenezer
Edm. Edmund
Edw. Edward
Eliz. Elizabeth
Esd. Esdras
Esth. Esther
Ez. Ezra
Ezek. Ezekiel
Ferd. Ferdinand
Fran. Francis
Fred. Frederic, Frederick
Geo. George
Herbt. Herbert
Hos. Hosea
Jas. James
Jona. Jonathan
Jos. Joseph
Josh. Joshua
Matt. Matthew
Nath. Nathaniel
Pet. Peter
Phil. Philip, Philander
Philem. Philemon
Reg. Reginald
Richd. Richard
Robt. Robert
Sam. Samuel
Theo. Theodore
Thos. Thomas
Tim. Timothy
Wm. William
TITLES
1. In ordinary body matter use generally accepted abbreviations of
titles when they are immediately prefixed to names.
2. Do not abbreviate a title used as part of a name: e.g., Bishop
Lawrence, not Bp. Lawrence.
3. Such titles as Mr., Mrs., Messrs., Gen., Dr., Hon., Rev., when
prefixed to names, may be abbreviated; but Colonel, Major,
Professor, President, ex-President, etc., are better spelled in full.
Compound titles, such as Major-General, Lieutenant-Colonel, Rear-
Admiral, etc., should also be spelled and both {69} words capitalized.
Where a person has been mentioned by name and title, and is
afterward mentioned by title only, the title should be capitalized.
Where initials of a name are used, abbreviate the title: e.g., Col. T.
G. Benson, of the Second Illinois Regiment, has returned from
Havana. The Colonel’s friends gave him a warm reception.
4. When the names of sovereigns of a country are mentioned only
occasionally, such names may be given in full: e.g., George the Fifth,
Charles the First. When such names occur frequently, they may be
printed with roman numerals without a period: e.g., George V,
Charles I
5. The following is a full list of the usual abbreviations:
A.B. or B.A. (Artium Baccalaureus ) Bachelor of Arts
Abp. Archbishop
A.C. Archchancellor
A.D. Archduke
A.D.C. Aide-de-camp
Adjt. Adjutant
Adm. Admiral
Admr. Administrator
Admx., Admrx. Administratrix
Adv. Advocate
Agt. Agent
Aldm. Alderman
A.M. or M.A. (Artium Magister ) Master of Arts
Amb. Ambassador
A.P.A. American Protective Association
Asst. Assistant
A.T. Archtreasurer
Atty. Attorney
B.A. or A.B. Bachelor of Arts
Bart. Baronet
B.C.L. Bachelor of Civil Law
B.D. (Baccalaureus Divinitatis ) Bachelor of Divinity
B.LL. (Baccalaureus Legum ) Bachelor of Laws
B.M. (Baccalaureus Medicinae ) Bachelor of Medicine
Bp. Bishop
B.R. (Banco Regis or Reginae ) the King’s or
Queen’s Bench
Brig.-Gen. Brigadier-General
Bro(s). Brother(s)
B.S. Bachelor of Science or Bachelor of Surgery
B.V. (Beata Virgo ) Blessed Virgin
Cantab. (Cantabrigia ) Cambridge
Capt. Captain
Capt.-Gen. Captain-General
Cash. Cashier
C.B. Companion of the Bath
C.C.P. Court of Common Pleas
C.E. Civil Engineer
C.J. Chief Justice
C.M.G. Companion of the Order of St. Michael and St.
George
Col. Colonel
Com. Commander, Commodore
Cor. Sec. Corresponding Secretary
Corp. Corporal
C.S. Court of Sessions
C.S. (Custos Sigilli ) Keeper of the Seal
D.C.L. Doctor of Civil Law
D.D. Doctor of Divinity
D.D.S. Doctor of Dental Surgery
Dea. Deacon
Dep. Deputy
D.F. Defender of the Faith
D.M. Doctor of Music
Dr. Doctor
D.Sc. Doctor of Science
D.T. (Doctor Theologiae ) Doctor of Divinity
D.V.M. or M.D.V. Doctor of Veterinary Medicine
E. (after titles ) Edinburgh
Esq. Esquire
F.D. (Fidei Defensor ) Defender of the Faith
F.G.S. Fellow of the Geological Society
Fr. Father
F.R.G.S. Fellow of the Royal Geographical Society
F.R.S. Fellow of the Royal Society
F.R.S.A. Fellow of the Royal Society of Arts
F.S.A. Fellow of the Society of Arts
G.C.B. Knight of the Grand Cross of the Bath
G.C.H. Knight of the Grand Cross of Hanover
G.C.M.G. Knight of the Grand Cross, Order of St. Michael
and St. George
Gen. General
Gov. Governor
Govt. Government
G.R. (Georgius Rex ) King George
H.B.M. His or Her Britannic Majesty
H.M. His or Her Majesty
H.M.S. His or Her Majesty’s Service
Hon. Honorable
H.R. House of Representatives
H.R.E. Holy Roman Emperor
H.R.H. His or Her Royal Highness
H.S.H. His or Her Serene Highness
I.N.R.I. (Jesus Nazarenus Rex Judaeorum ) Jesus of
Nazareth, King of the Jews
Insp. Inspector
Insp. Gen. Inspector General
I.O.O.F. Independent Order of Odd Fellows
J.A. Judge-Advocate
J.P. Justice of the Peace
J. Prob. Judge of the Probate
Jr. or Jun. Junior
K. King
K.A. Knight of St. Andrew, in Russia
K.A.N. Knight of Alexander Newski, in Russia
K.B. King’s Bench; Knight of the Bath
K.B.A. Knight of St. Bento d’Avis, in Portugal
K.B.E. Knight of the Black Eagle, in Prussia
K.C. King’s Council; Knight of the Crescent, in
Turkey
K.C.B. Knight Commander of the Bath
K.C.H. Knight Commander of Hanover
K.C.M.G. Knight Commander of Order of St. Michael and
St. George
K.C.S. Knight of Charles III, in Spain
K.E. Knight of the Elephant, in Denmark
K.F. Knight of Ferdinand of Spain
K.F.M. Knight of Ferdinand and Merit, in Sicily
K.G. Knight of the Garter
K.G.C. Knight of the Grand Cross
K.G.C.B. Knight of the Grand Cross of the Bath
K.G.F. Knight of the Golden Fleece
K.G.H. Knight of the Guelph of Hanover
K.G.V. Knight of Gustavus Vasa of Sweden
K.H. Knight of Hanover
K.J. Knight of St. Joachim
K.L.H. Knight of the Legion of Honor
K.M. Knight of Malta
K. Mess. King’s Messenger
K.M.H. Knight of Merit, in Holstein
K.M.J. Knight of Maximilian Joseph of Bavaria
K.M.T. Knight of Maria Theresa of Austria
K.N.S. Knight of the Royal North Star, in Sweden
K.P. Knight of St. Patrick
K.R.E. Knight of the Red Eagle, in Prussia
K.S. Knight of the Sword, in Sweden
K.S.A. Knight of St. Anne of Russia
K.S.E. Knight of St. Esprit, in France
K.S.F. Knight of St. Fernando of Spain
K.S.F.M. Knight of St. Ferdinand and Merit, in Naples
K.S.G. Knight of St. George of Russia
K.S.H. Knight of St. Hubert of Bavaria
K.S.J. Knight of St. Janarius of Naples
K.S.L. Knight of the Sun and Lion, in Persia
K.S.M. & S.G. Knight of St. Michael and St. George of the
Ionian Isles
K.S.P. Knight of St. Stanislaus of Poland
K.S.S. Knight of the Southern Star of the Brazils;
Knight of the Sword, in Sweden
K.S.W. Knight of St. Wladimir of Russia
Kt. Knight
K.T. Knight of the Thistle
K.T.S. Knight of the Tower and Sword, in Portugal
K.W. Knight of William of the Netherlands
K.W.E. Knight of the White Eagle, in Poland
L. (after titles ) London
L.C. Lord Chancellor
L.C.J. Lord Chief Justice
Leg. Legate
Legis. Legislature
Lieut. Lieutenant
Lieut.-Col. Lieutenant-Colonel
Lieut.-Gen. Lieutenant-General
Litt.D. (Litterarum Doctor ) Doctor of Literature
LL.B. (Legum Baccalaureus ) Bachelor of Laws
LL.D. (Legum Doctor ) Doctor of Laws
M. Monsieur
M.A. Master of Arts
Maj. Major
Maj.-Gen. Major-General
M.B. (Medicinae Baccalaureus ) Bachelor of
Medicine; (Musicae Baccalaureus ) Bachelor
of Music
M.C. Member of Congress
M.D. (Medicinae Doctor ) Doctor of Medicine
Messrs. Messieurs
Mgr. Manager; Monsignor
Min. Plen. Minister Plenipotentiary
Mlle. Mademoiselle
Mme. Madame
M.P. Member of Parliament
M.R. Master of the Rolls
Mr. Mister or Master
Mrs. Mistress
Mus. Doc. Doctor of Music
Oxon. (Oxonensis ) Oxford
P.C. (Patres Conscripti ) Conscript Fathers; Sena‐
tors; Privy Counsellor
Ph.D. Doctor of Philosophy
Ph.G. Graduate in Pharmacy
P.M. Postmaster
P.M.G. Postmaster-General
P.R.A. President of the Royal Academy
Pres. President
Prof. Professor
Prov. Provost
P.R.S. President of the Royal Society
Q. Queen
Q.M. Quartermaster
R.A. Royal Academician
R.E. Royal Engineers
Reg. Prof. Regius Professor
Rev. Reverend
R.M. Royal Marines
R.N. Royal Navy
R.N.O. (Riddare af Nordstjerneorden ) Knight of the
Order of Polar Star
R.S.S. (Regiae Societatis Socius ) Fellow of the Royal
Society
Rt. Hon. Right Honorable
Rt. Rev. Right Reverend
Rt. Wpful. Right Worshipful
R.W. Right Worthy
R.W.O. (Riddare af Wasa Orden ) Knight of the Order
of Wasa
Sec. Secretary
Sec. Leg. Secretary of Legation
Serg. Sergeant
Serg.-Maj. Sergeant-Major
S.J. Society of Jesus
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