Suraj Ghorpade
Suraj Ghorpade
OBJECTIVE
To develop a career as an Information Security Analyst in a growing company where my skills and experience
will be utilized in achieving the goals and objectives of the organization. Result oriented, Proactive and
industrious Architect with around 14 years’ experience
EXPERIENCE
One of the Leading Private Sector Bank in India (Information Security Engineer)
Directed the deployment of operating system updates to 2,000+ workstations, resulting in a 75%
decrease in system vulnerabilities.
Enhanced the customer support portal, cutting down issue resolution time by 25%
Provided timely technical support to staff, improving overall satisfaction rates by 90%
Contributed to the installation of VoIP phones in over 300 office locations
Helped streamline software licensing records, avoiding potential non-compliance fines.
Embee Software Mumbai (Jan 2011 – Mar 2012) Senior Desktop Support Engineer
Streamlined the ticketing process using Jira, leading to a 30% decrease in average response time for IT
support queries
Antivirus installation, OS installation, Asset Management, Hardware Replacement.
Pioneered a remote desktop protocol that improved productivity by allowing 80% of support issues to be
resolved off-site
Designed and delivered training workshops on cybersecurity practices, increasing staff compliance by
95%
TECHNICAL QULIFICATION
ACADEMIC PROFILE
EXTERNAL CERTIFICATION
Certified Ethical Hacker V12
PERSONAL INFORMATION
DECLARATION
I hereby declare that the above furnished information is true to my knowledge and belief.
Place: Mumbai
Date: Signature