ON ROAD VEHICLE BREAKDOWN ASSISTANCE

ABSTRACT

The "On-Road Vehicle Breakdown Assistant" is a Flutter-based mobile application designed

to provide real-time support to vehicle owners facing mechanical issues while on the road. The

application leverages location-based services to connect users with nearby service providers,

including mechanics, towing services, and garages. Users can register, report a breakdown by

sharing their location, and specify the nature of their issue. The system notifies nearby service

providers, enabling prompt assistance. Key features include user authentication, real-time

GPS tracking, an integrated Google Maps interface for navigation, and secure in-app payment

options. The app also includes communication features, such as chat and call, to facilitate

seamless interaction between users and service providers. Additionally, a feedback mechanism

allows users to rate and review the quality of services received, enhancing overall reliability.

With its user-friendly interface and efficient design, the "On-Road Vehicle Breakdown

Assistant" aims to minimize the stress of road emergencies, offering a quick and reliable

solution for vehicle breakdowns. This system is poised to revolutionize roadside assistance by

enhancing accessibility, transparency, and convenience for users.

FRONT END : Flutter

BACK END : Firebase

OPERATING SYSTEM : Windows 11
 TABLE OF CONTENTS

CHAPTER TITLE PAGE

NO
ABSTRACT
LIST OF DIAGRAMS
LIST OF TABLES
LIST OF ABBREVIATIONS
LIST OF SCREENSHOTS
1. INTRODUCTION
1.1 COMPANY PROFILE
1.2 OBJECTIVE
2. SYSTEM ANALYSIS
2.1 EXISTING SYSTEM
2.2 PROPOSED SYSTEM
2.3 FEASIBILITY STUDY
2.3.1 TECHNICAL FEASIBILITY
2.3.2 OPERATIONAL FEASIBILITY
2.3.3 ECONOMICAL FEASIBILITY
3. SYSTEM SPECIFICATION
3.1 HARDWARE REQUIREMENTS
3.2 SOFTWARE REQUIREMENTS
4. SOFTWARE DESCRIPTION
4.1 FRONT END
4.2 BACK END

5. PROJECT DESCRIPTION
5.1 MODULE DESCRIPTIONS
5.2 DIAGRAMS
5.2.1 DATA FLOW DIAGRAM
5.3 DATABASE DESIGN
6. SYSTEM TESTING
6.1 FUNCTIONAL TESTING
 6.2 ANDROID UI TESTING
6.4 INSTALLATION TESTING
7. SYSTEM IMPLEMENTATION
7.1 INSTALLATION PROCEDURE
8. CONCLUSION AND FUTURE
ENHANCEMENT
8.1 CONCLUSION
8.2 FUTURE ENHANCEMENT
9. APPENDICES
9.1 SOURCE CODE
9.2 SCREENSHOTS
10. REFERENCES

LIST OF DIAGRAMS

S.No Diagram No Description Page No

1 5.2.1 Data Flow Diagram

2 5.3 Database Design

LIST OF TABLES

S.No Table No Description Page No

1 5.3.1 Userdetails_tbl

2 5.3.2 mechanic_tbl

4 5.3.4 make_an_appointment_tbl

LIST OF ABBREVIATION
 S.No Abbreviation Description

1 DB Database

2 tbl Table

LIST OF SCREENSHOTS

S.No Screenshot No Description Page No

1 9.2.1 Registration Page

2 9.2.2 Login Page

3 9.2.3 User Home Page

4 9.2.4 View Mechanics Page

5 9.2.5 Make appointment Page

6 9.2.6 View Location

7 9.2.7 Mechanic Home Page

8 9.2.8 View All Appointments

9 9.2.9 View Pending Page

10 9.2.10 Approval and Reject page

 Chapter 1

1.1 INTRODUCTION

In today’s fast-paced world, transportation plays an integral role in maintaining personal and

professional routines. However, vehicle breakdowns present a persistent challenge for road

users, leading to inconvenience, delays, and potential safety risks. The unpredictability of

mechanical failures, combined with the lack of immediate assistance in many areas, underscores

the need for innovative solutions to address these emergencies effectively.

Vehicle breakdowns can stem from various issues, including engine malfunctions, tire

punctures, dead batteries, or even unforeseen accidents. These incidents are not only frustrating

but can also leave drivers stranded in unfamiliar or unsafe locations. Traditional methods of

seeking help, such as calling towing companies or manually searching for nearby mechanics,

are often inefficient and time-consuming, further exacerbating the situation. The absence of a

streamlined approach for roadside assistance highlights a critical gap in existing services.

The advancements in mobile technology and digital platforms offer a unique opportunity to

revolutionize roadside assistance. Location-based services, GPS technology, and real-time

communication have made it possible to connect users with nearby service providers instantly.

Such innovations form the foundation of the "On-Road Vehicle Breakdown Assistant," a

comprehensive mobile application designed to address the challenges of vehicle breakdowns in

a user-friendly manner.

The "On-Road Vehicle Breakdown Assistant" is a Flutter-based mobile application that

provides an efficient and accessible platform for addressing roadside emergencies. By

leveraging real-time location sharing and notification systems, the application bridges the gap

between stranded drivers and available service providers, ensuring prompt and reliable
assistance. The app is designed to cater to diverse user needs, offering services such as towing,

mechanical repairs, and battery replacements.

A key feature of this application is its user-centric design. The app provides seamless user

authentication, allowing both drivers and service providers to register and access its services

securely. Real-time GPS tracking enables users to share their precise location with service

providers, facilitating quicker response times. The integration of a service provider database

ensures that users can access a curated list of nearby professionals who are ready to assist.

In addition to facilitating requests, the application incorporates communication tools, such as

in-app chat and calling, to enhance interaction between users and service providers. Secure

payment gateways enable users to make transactions directly within the app, adding

convenience and security to the overall experience. Furthermore, a feedback and rating system

allows users to review service providers, promoting accountability and continuous

improvement.

The objectives of the "On-Road Vehicle Breakdown Assistant" extend beyond addressing

immediate roadside emergencies. The application seeks to enhance user safety, minimize

response times, and improve the overall experience of seeking help during vehicle breakdowns.

By offering a reliable platform, the app aims to reduce the stress and uncertainty associated

with such situations, empowering drivers with a sense of control and assurance.

The "On-Road Vehicle Breakdown Assistant" is not only beneficial for individual users but

also offers significant advantages for service providers. By connecting them with a broader

customer base, the platform helps expand their reach and streamline their operations.

Additionally, the app’s scalability makes it a versatile solution, capable of catering to

commercial fleet management, rental car services, and emergency response teams.
 In conclusion, the "On-Road Vehicle Breakdown Assistant" represents a transformative

approach to addressing the challenges of vehicle breakdowns. By integrating cutting-edge

technology with practical features, the app redefines the roadside assistance experience, making

it faster, safer, and more convenient for all stakeholders. As the demand for reliable

transportation solutions continues to grow, this application holds the potential to become an

indispensable tool for drivers and service providers alike.

1.2 OBJECTIVE

The primary objective of the "On-Road Vehicle Breakdown Assistant" is to provide a reliable

and efficient platform that addresses the challenges faced by vehicle owners during roadside

emergencies. By leveraging modern mobile technologies, the application aims to ensure quick

access to professional help, minimizing the delays and uncertainties typically associated with

such situations. The platform is designed to enhance user safety, convenience, and trust through

innovative features such as real-time GPS tracking, secure communication, and seamless

payment integration.

Another key objective of the project is to create an ecosystem that benefits both users and service

providers. For users, the application ensures that they can access assistance from a network of

trusted professionals, regardless of their location. For service providers, the app offers

opportunities to expand their customer base and streamline service delivery processes, fostering

growth and efficiency in their operations. By bridging the gap between these two groups, the

project promotes a collaborative and transparent approach to roadside assistance.

Additionally, the "On-Road Vehicle Breakdown Assistant" seeks to set a new standard for how

roadside emergencies are managed. The application’s user-friendly interface and robust backend

systems are designed to handle high volumes of requests while maintaining reliability and

performance. By incorporating user feedback and continuously improving the platform, the

project aims to establish itself as a go-to solution for vehicle breakdowns, contributing to a safer

and more efficient transportation ecosystem.

 CHAPTER 2

LITERATURE SURVEY

1. Road Assist Mobile Application System (Road Assist)

Author: Nor Amanina Binti Zamri, 2022

This paper focuses on a smartphone application designed to assist drivers in notifying their

insurance companies of vehicle breakdowns. The app allows drivers to quickly alert their

insurance provider by sending a notification when a breakdown occurs. The integration of

artificial intelligence (AI)-powered chatbots simplifies communication, enabling users to get

assistance more efficiently. The research also outlines the key stages of the development

process, including project background, data collection, and the methods used to validate the

system's requirements. Road Assist is a user-friendly platform, enabling a swift and

straightforward way for users to receive help from their insurance companies.

2. Mobile-Based Solution for Vehicle Assistance

Author: M. A. D. Wickrama, 2022

This study addresses a common issue faced by vehicle owners in Sri Lanka—vehicle

breakdowns in remote areas where finding assistance is difficult. It proposes a mobile

application to help drivers manage car breakdowns, perform basic troubleshooting, and even

forecast when a vehicle might require maintenance. The app offers a platform for comparing

insurance policies and organizations, helping users choose the best option for their needs. The

system also integrates technologies such as sentiment analysis, neural networks, and natural

language processing, which improve its functionality and customer satisfaction. The findings

show that the application effectively addresses the needs of its users and provides valuable

assistance during car breakdowns.

3. On Road Vehicle Breakdown Assistance (ORVBA)

Author: Mrs. Surekha Khot, 2022

This paper presents a solution for drivers needing assistance with vehicle breakdowns while in
 remote locations, where accessing mechanics or repair shops is challenging. The ORVBA

system connects users with available mechanics through a mobile app, offering a database of

mechanics in the vicinity. The app enables users to request help without needing to know the

exact problem with their vehicle. The paper highlights the benefits of the system in offering

quick and reliable solutions for vehicle breakdowns and emphasizes the importance of

expanding mechanic networks to ensure the availability of services at all times.

4. Flutter-Based Mobile Application for Electric Vehicle Charging

Author: Hari Krishna S.M, 2023

As electric vehicles (EVs) become more popular, challenges related to finding charging stations

and booking slots in advance have emerged. This paper suggests a mobile application to help

EV owners reserve charging slots ahead of time, preventing long waiting times and vehicle

clustering around a single station. The application provides users with information about

available charging stations, including location, charger types, and available slots. Additionally,

it tracks user feedback and allows for secure payments, ensuring a smooth and efficient

charging experience.

5. Cloud-Based Smart EV Charging Station Recommender

Author: Sarika P. R, Shivraj. P, 2023

The study focuses on the challenge of finding suitable Electric Vehicle Supply Equipment

(EVSE) for EVs as the number of electric vehicles grows. The proposed solution is a cloud-

based recommender system that helps users locate EV charging stations according to their

needs, such as connector type, accessibility, and proximity. The system uses algorithms like

Random Forest, Linear Search, and the Haversine formula to analyze station data and

recommend the best options based on the user's location and preferences. This system can

integrate real-time data for better accuracy and usability.

6. Next-Generation Smart Electric Vehicles Cyber-Physical System for Charging Slots

Booking in Charging Stations

 Author: Suresh Chavhan, 2023

With the increasing demand for electric vehicles, the challenges associated with managing

charging slots and infrastructure are becoming more prominent. This research proposes a

framework for integrating electric vehicles with smart charging systems that allow users to book

charging slots in advance. The system uses LTE communication and advanced algorithms to

manage the booking process efficiently and improve user control models. Additionally, the

framework is designed to optimize charging cycles and improve the charging station's overall

performance.

7. EV Charging Station Locator with Slot Booking System

Author: Rahul George, 2020

This paper presents a system that helps electric vehicle (EV) drivers locate available charging

stations based on their proximity. The system also provides a feature that displays the State of

Charge (SoC) of the EV's battery, helping drivers plan their trips better. The app allows users

to view available charging slots at nearby stations and book a slot for charging. This solution

addresses the issue of finding suitable charging stations and ensures that users can charge their

vehicles efficiently while reducing wait times. The system is designed to promote the

widespread adoption of EVs by improving the convenience of charging.

These studies collectively address various challenges faced by vehicle owners, from

breakdowns to EV charging. They suggest innovative solutions using mobile applications, AI,

cloud computing, and communication technologies to enhance user convenience, improve

service efficiency, and support sustainable transportation solutions.

SYSTEM ANALYSIS

This chapter describes the analysis of the system. The analysis is a detailed study of the

various operations performed by the system and their relationship within and outside the system.
2.1 EXISTING SYSTEM

The existing system faces significant challenges when it comes to managing vehicle breakdowns,

especially in remote locations. Users often rely on their immediate network or contacts to find

help, which may not always be reliable or available. In many cases, if the person they reach out to

is unwilling or unavailable to assist, the users find themselves in difficult situations. The lack of a

proper system makes it difficult for individuals to find a nearby mechanic for repairs or roadside

assistance, especially when they are far from urban centers where mechanic shops are typically

located.

Moreover, when a vehicle breaks down in an unfamiliar or isolated area, users are often forced to

search for transportation to a mechanic's location, leaving their vehicle stranded. This not only

wastes valuable time but also puts the vehicle at risk. The absence of a dedicated service that can

locate mechanics or roadside assistance based on the user's current location exacerbates the

problem. As a result, users have no clear visibility into whether their vehicle is experiencing

mechanical issues and are often left without timely support or assistance, which can lead to further

complications or delays in resolving the issue.

DRAWBACKS

● Manual mechanical worker finding is a time-consuming process.

● Finding Mechanic workshops on road is a tedious task.

● Customer satisfaction is not achieved up to the requirements.

2.2 PROPOSED SYSTEM

The proposed On-Road Vehicle Breakdown Assistance system, built using Flutter, aims to address

the key challenges faced by users during vehicle breakdowns. Unlike traditional systems where

users have to rely on personal contacts or search for a mechanic through uncertain means, this

system offers a comprehensive solution. By integrating with Google Maps, the system

automatically detects the user's real-time location and presents them with a list of nearby

mechanics or roadside assistance providers. This ensures that users can quickly find a reliable

mechanic, even in remote areas, reducing the time spent stranded.

Once the user selects a mechanic, they can send a service request with details such as the issue,

preferred date, and time for the mechanic's arrival. The system then provides an estimated time of

arrival, allowing users to plan accordingly and stay informed. Additionally, the app allows users

to rate the service they receive, ensuring that the mechanics maintain a high standard of customer

service. The Flutter-based app ensures that the platform is both highly responsive and compatible

across multiple devices, whether on Android or iOS. This approach eliminates the uncertainty and

stress typically associated with vehicle breakdowns by offering an efficient, real-time solution that

users can rely on in emergency situations.

Furthermore, the system could incorporate features like payment integration, allowing users to pay

directly for services through the app. This ensures a seamless experience from the moment of

breakdown to the completion of the service. Notifications and updates about the mechanic's arrival

status, along with an option for live tracking, will also be provided to keep the user informed at all

stages. The addition of such features will make this system a one-stop solution for all roadside

assistance needs, improving not only the user experience but also the overall efficiency of on-road

vehicle repair services.

ADVANTAGES

● Enhanced Safety Measures with Instant Vehicle Location.

● Finding a mechanic on road is being easier in the updated system.

● The on-road breakdown assistance is much faster and saves time.

● Maintenance is easy and performance is good.

2.3 FEASIBILITY STUDY

The main objective of the feasibility study is to test the Technical, Operational and

Economical feasibility for adding new modules and debugging old running applications.

2.3.1 TECHNICAL FEASIBILITY

The project “On Road Vehicle Breakdown Assistance” is designed with XML and

JAVA from Android Studio as Front end and Firebase as Back end, it is easy to install in

most of the applications. Android Studio and Firebase are more efficient, easy and user-

friendly to understand by almost everyone. Hence the application has good technical

feasibility. The goal of the application is to achieve a high-quality user experience. To decide

whether an application is technically feasible we should consider technical issues which are

involved in the application. It is evident that necessary hardware and software are available

for the development and for further use of the proposed application, hence the solution is

that the project is technically feasible.

2.3.2 OPERATIONAL FEASIBILITY

 The project “On Road Vehicle Breakdown Assistance” is designed with flexibility

and expandability for future upgradation and enhancement. It gives useful and formatted

content. The deployment of the proposed application is that the manual work will be

reduced. It helps in taking advantage of the opportunities and fulfills the requirements as

identified during the development of the application. To determine operational feasibility

the application should satisfy user requirements. The application should be user-friendly to

use. This essentially means that the application should be easy and user-friendly and the

performance improvement must be high. So, the application is operationally feasible.

2.3.3 ECONOMICAL FEASIBILITY

On Road Vehicle Breakdown Assistance can bring value by both cutting down on the

costs of traditional customer service provided by the shop. It is feasible economically and

deals with the cost-benefit of the application. Technical feasibility is either application-

oriented or computer oriented and operational feasibility is people or user-oriented.

It can reduce the cost spent on the business in multiple ways by cutting costs in

salespersons and also helps people to stay safe from Covid - 19 and increases the profit of

an organization with all safety measures. Hence, this application is economically feasible.

As this application is technically, economically, and operationally feasible, this

application is declared as feasible, we need to take various factors into considerations such

as:

● Cost benefit Analysis

● Future Profit Outlook

● Long term Analysis

 CHAPTER 3

SYSTEM SPECIFICATION

The Software Requirement Specification is a technical specification of the

requirements of the software product. The goal of the software requirements is to define
completely and specify the technical requirements for the software products in a concise and
unambiguous manner.

3.1 HARDWARE REQUIREMENTS

Processor : Intel 11th gen i5 processor.

Hard disk : 1TB RAM.
Monitor : 15’’ CRT or LCD monitor.
Mouse : Compatible mouse.

3.2 SOFTWARE REQUIREMENTS

Operating System : Windows 10.

Front End : Flutter.

Back End : Firebase.

 Chapter 4
SOFTWARE DESCRIPTION

4.1 FRONT END

The front end of the On-Road Vehicle Breakdown Assistance system is built using Flutter, a

popular open-source framework for building natively compiled applications for mobile, web, and

desktop from a single codebase. Flutter provides a rich set of customizable widgets and tools to

create high-performance applications with an intuitive and user-friendly interface. The following

are the key features and components of the front-end development:

1. User Interface (UI) Design:

The UI is designed with simplicity and ease of use in mind, allowing users to navigate the app

effortlessly. It includes the following major components:

• Home Screen: The initial screen users interact with upon opening the app. This screen displays

the user’s current location, a navigation bar, and quick access to key features like searching for

a mechanic, viewing the user's breakdown history, and accessing settings.

• Location Services Integration: The Flutter app uses Google Maps integration to automatically

detect the user’s current location via GPS. The location is displayed on the map, allowing users

to see their position in real-time. Users can also manually input their location if required.

• Mechanic Search Screen: Once the user's location is identified, they can search for nearby

mechanics. This screen displays a list of available mechanics, sorted by proximity, and allows

users to view each mechanic's profile, ratings, and service types.

• Request Service Screen: Users can select a mechanic, view available service options, and send

a service request. The screen includes fields for specifying the nature of the issue, selecting a
 date and time for the mechanic's arrival, and providing additional notes. An estimated time of

arrival (ETA) is displayed once a mechanic is selected.

• Booking Confirmation Screen: After submitting a service request, the user is taken to a

confirmation screen where they can review their request details (mechanic selected, issue

description, appointment time, and location). This screen will also provide a tracking feature for

the mechanic’s estimated arrival time.

• Service Progress Screen: As the mechanic heads toward the user’s location, the app provides

live tracking using Google Maps. Users can see the mechanic’s route and updated ETA.

Notifications are also sent to alert users when the mechanic is en route or approaching.

2. Navigation and Routing:

Flutter's Navigator is used to handle navigation between different screens in the app. When users

tap on buttons or links, the system navigates them to the corresponding page smoothly. This also

includes the back and forward navigation, ensuring users can easily move between screens

without confusion.

3. Integration with Google Services:

• Google Maps: Flutter uses the google_maps_flutter plugin to embed Google Maps within the

app. This is essential for real-time location tracking and displaying the user’s position, as well as

finding the nearest available mechanics. Google Maps is also used for routing and calculating the

mechanic’s arrival time.

• Google Location Services: The app leverages Google’s Location Services API to access real-

time GPS data, giving users an accurate, updated location. This is crucial for tracking breakdowns

and finding mechanics nearby.

4. User Authentication (if required):

The app may include user authentication features (such as Firebase Authentication) to allow

users to create accounts, log in, and save their preferences or breakdown history. This is helpful

for future service requests and customer engagement, enabling mechanics to access a user’s

previous interactions for better service.

5. Real-Time Data Updates and Notifications:

The app utilizes Flutter's StreamBuilder and Firebase Cloud Messaging (FCM) for real-time

notifications. Users receive updates about the status of their service request, mechanic arrival,

and any changes in timing. Additionally, in-app notifications or push notifications are sent to

keep the user informed at all stages of the service process.

6. Responsiveness and Platform Adaptability:

Flutter allows the app to be highly responsive on both Android and iOS devices. It ensures the

user interface adjusts seamlessly across various screen sizes and resolutions. Whether users are

on a tablet, smartphone, or any other device, the experience remains consistent and visually

appealing.

7. Styling and Customization:

Flutter provides extensive support for customizing the look and feel of the app using its built-in

Material Design and Cupertino widgets. These widgets help in creating intuitive, platform-

specific designs, making the app feel native to each operating system. Custom styles, such as

colors, fonts, and icons, can be applied throughout the app to create a cohesive branding

experience.
 8. Offline Support:

To enhance the user experience, the app may implement offline capabilities using local storage

mechanisms like SQLite or Hive. This ensures that users can still interact with the app (e.g., by

viewing previously loaded data) in areas with limited or no internet connectivity.

9. Testing and Debugging:

Flutter’s testing framework allows developers to write unit tests, integration tests, and widget

tests to ensure that all front-end components function as expected. Flutter's hot reload feature

speeds up development by instantly reflecting changes made in the code, which is particularly

useful for UI/UX design.

Key Benefits of Using Flutter for Front-End Development:

• Cross-platform compatibility: Flutter enables the app to run smoothly on both Android and iOS devices,

reducing the development time and cost.

• Fast Development: With Flutter’s hot reload and a large library of pre-built widgets, developers can

quickly build and iterate on the app's UI.

• Performance: Flutter’s native compilation provides high performance, offering a responsive user

experience without compromise.

• Customizable UI: Flutter allows for complete customization, ensuring that the app meets the unique

needs of the On-Road Vehicle Breakdown Assistance service.

4.1.1 XML

XML is an acronym and stands for Extensible Markup Language. XML is much like

HTML which is also a markup language and used to describe data. XML helps us in writing

code to design our desired user interface. Using Android Studio’s XML, we can quickly design
 UI layouts and the screen elements, in the same way, how we used to create web pages in

HTML with a series of nested elements.

The layout defines the structure of the user interface in our application, which is

mentioned as activity technically. All the elements in the layout are built using View

or ViewGroup objects. The View usually draws something that the user can see and interact

with. Whereas a ViewGroup is an invisible container that defines the layout structure for View

and other ViewGroup objects.

4.2 Java
Java is the object-oriented, platform-independent programming language used to

develop distributed applications that run on the Internet. It is similar to C++ high-level

programming language and architecture-neutral developed by James Gosling, an engineer at

Sun Microsystems in 1995 and later acquired by Oracle Corporation.

Java technology is both a platform and a programming language. The source codes for

Java programs are written in human-readable form in a plain text file with the .java extension,

compiled into files with the .class extension using the javac compiler.

The main characteristics of Java are:

● Object Oriented

● Platform Independent

● Simple

● Secure

● Architectural-neutral

● Portable

● Robust
 4.2 BACK END

4.2.1 FIREBASE

The backend of the On-Road Vehicle Breakdown Assistance system is powered by Firebase,

which offers a variety of tools and services to facilitate the development and management of the

app. Firebase is a Backend-as-a-Service (BaaS) that enables developers to focus on building the

application’s features without worrying about managing servers or infrastructure.

4.2.1 Firebase

Firebase provides essential services for the backend, including a Realtime Database,

Authentication, Cloud Functions, and Cloud Messaging, all of which play crucial roles in the

On-Road Vehicle Breakdown Assistance app.

Firebase Realtime Database

The Firebase Realtime Database is a NoSQL cloud database that allows for the storage and

synchronization of data in real-time. The key feature of this database is its ability to provide data

updates to all connected clients instantly, which is particularly useful for applications requiring

real-time interaction, such as location tracking, service requests, and mechanic availability in the

On-Road Vehicle Breakdown Assistance system.

Key Features of Firebase Realtime Database:

• Real-time Data Sync: The database allows real-time synchronization between clients and the

database. Any changes made to the database, such as updating the mechanic’s status, vehicle

issues, or service request details, are immediately reflected on the user's screen.
• JSON-like Data Structure: Firebase Realtime Database stores data in a JSON format

(JavaScript Object Notation). This structure makes it easy to represent hierarchical data, such as

users, service requests, and mechanic profiles.

• Offline Support: Firebase allows the app to continue working even when the device is offline.

The data is stored locally on the device, and once connectivity is restored, it syncs automatically

with the cloud database.

• Security and Access Control: Firebase provides robust security rules to control access to the

data. It ensures that only authorized users, such as mechanics or customers, can access or modify

their specific data, enhancing the overall security of the system.

How Firebase Works in the On-Road Vehicle Breakdown Assistance System:

• User Data Management: Firebase Realtime Database stores user information (e.g., name,

contact, vehicle details) and their service requests. This ensures that users can create accounts,

log in, and access their breakdown history or previous mechanic interactions.

• Mechanic Profiles: The app’s backend stores mechanic profiles, including their names, skills,

ratings, and availability. This data is dynamically updated in real-time, so users can always view

the most current list of mechanics based on their location.

• Service Requests: When a user submits a breakdown request, the data is saved in Firebase. This

includes details like the user’s location, the type of breakdown, the mechanic selected, and the

service date/time. The system updates the request status, and users receive notifications on their

app when their mechanic is on the way or has completed the job.

• Location Tracking: The backend can store and update the GPS coordinates of the mechanic and

the user during the service process. This enables real-time location tracking, providing users with

updates about the mechanic’s route and estimated time of arrival.

 Firebase Authentication

Firebase Authentication simplifies user authentication by allowing users to sign up and log in

securely using various methods, such as email/password, phone number, or third-party providers

like Google or Facebook.

• User Registration and Login: Users can create an account or log in using their preferred

method. Firebase Authentication ensures that user credentials are securely handled and that

sessions are properly managed.

• Access Control: Firebase Authentication also helps manage user roles. For example, mechanics

can have different privileges from customers, ensuring that only authorized users can update

certain data or perform specific actions in the app.

Cloud Functions

Firebase Cloud Functions allow you to run server-side code in response to events triggered by

Firebase features, such as database writes, user sign-ins, or HTTP requests. Cloud Functions are

particularly useful for handling backend operations that cannot be done directly in the client app.

• Automated Notifications: Cloud Functions can trigger notifications (using Firebase Cloud

Messaging) when the mechanic is on the way, when a user submits a request, or when there are

any status updates regarding the service request.

• Business Logic: Complex calculations, such as the estimated time of arrival (ETA) based on

traffic conditions or distance, can be handled by Cloud Functions. These functions are executed

on Firebase’s cloud infrastructure, ensuring that the app remains fast and responsive.
 Firebase Cloud Messaging (FCM)

Firebase Cloud Messaging is used to send push notifications to users about updates related to

their service requests. Whether it's the arrival time of the mechanic, updates on the service

progress, or other important alerts, FCM ensures that users stay informed.

• Real-time Notifications: As users interact with the app, Firebase Cloud Messaging sends real-

time notifications. For example, users can be alerted when the mechanic is on the way, when they

arrive, or when the service is complete.

• User Engagement: Push notifications help keep users engaged with the app and increase

satisfaction by ensuring they’re always up-to-date with the progress of their service request.

Security and Access Control in Firebase

Firebase offers fine-grained control over data access through Firebase Security Rules. These

rules specify who can read and write data in the Firebase Realtime Database based on user

authentication and specific conditions.

• User Authentication: Only authenticated users can access their own data. For instance, users

can only view and update their service request information, while mechanics can only access the

requests assigned to them.

• Role-based Access: Different roles (e.g., customer, mechanic, admin) can be assigned different

levels of access, ensuring that only authorized individuals can modify certain types of data or

interact with specific system functionalities.

 CHAPTER 5

PROJECT DESCRIPTION

The On road breakdown assistance project provides various features to its users to
improve the applications user interface and for easy access to its registered users. Thus,
results in including various modules and its descriptions.

5.1 MODULE DESCRIPTION:

● Registration/Login module

● Forgot password module

● My appointment module

● View user’s module

● Make appointment module

● Mechanic module

● View appointment module

REGISTRATION/ LOGIN MODULE:

The registration module requires email id, mobile number and other personal details
of the user to register in the application for future use. The login module requires email id and
password from the user to login to the application.

FORGOT PASSWORD MODULE:

The forgot password module allows the customer to set a password by the user if they
had forgotten their password and for security reasons it has to be enhanced in the future.
VIEW USER’S MODULE:
The view user’s module allows the application to view the successfully registered
users of the application.

MY APPOINTMENT MODULE:

The make appointments module under the user login helps to identify mechanics who
have registered in the application.

MAKE APPOINTMENT MODULE:

The make appointment option under the user login helps the admin to make an
appointment with the mechanic who has registered his skills in the application.

MECHANIC MODULE:

The mechanic module allows the mechanic to login into the application and update
his/her details for the user’s view.

VIEW APPOINTMENT MODULE:

The view appointment module allows the mechanic to login into the application and
view the appointment made by a user with the mechanic.
5.2 DIAGRAMS

5.2.1 DATA FLOW DIAGRAMS

The data flow diagram (DFD) is one of the most important tools used by system
analysts. Data flow diagrams are made up of a number of symbols, which represent system
components. Most data flow modeling methods use four kinds of symbols. These symbols
are used to represent four kinds of system components. Processes, data stores, data flows and
external entities. Processes are represented by circles in DFD. Data Flow represented by a
thin line in the Unlike detailed flowchart, Data Flow Diagrams do not supply detailed
description of the modules but graphically describes a system’s data and how the data interact
with the system.
5.2.1 CONTEXT DIAGRAM

5.2.1 DATA FLOW DIAGRAM

5.3 DATABASE DESIGN

Table 5.3.1 Registered user’s table

Table 5.3.2 Registered mechanic’s table

 CHAPTER 6

SYSTEM TESTING

INTRODUCTION

Testing is a schedule process carried out by the software development team to capture

all the possible errors, missing operations and also a complete verification to verify objectives

are met and user requirements are satisfied. The design of tests for software and other

engineering products can be as challenging as the initial design to the product itself. The

following description shows the description of test results which are done in this project.

TESTING STRATEGIES

Few Testing Strategies that are often adopted by the software development team

include:

● Functional Testing

● Android UI Testing

● Installation Testing

FUNCTIONAL TESTING

Functional testing is a testing method which is used to test the features and

functionality of the application. The testing process is done by certifying the requirements,

whether the actual application meets the requirements that were initially gathered.

For Ex.:

● The testing verifies whether the application places the appointment as initiated.

● The testing verifies whether the application shows the appointment placed by the user
 is visible under mechanics.

Flutter UI TESTING

In Flutter, testing is essential to ensure the application’s reliability and functionality. The testing

process can be divided into three main categories: unit testing, widget testing, and integration

testing. Unit testing focuses on testing individual methods and functions, such as calculating

distances or processing user data, to ensure they perform as expected. Widget testing checks the

behavior and interaction of UI components like buttons, text fields, and maps, ensuring that they

respond properly to user input. Integration testing is used to validate the interaction between

different parts of the app, such as the communication between the frontend and backend services

like Firebase, or testing complex user flows like submitting a breakdown request or tracking a

mechanic's location in real-time. Flutter’s testing framework provides tools like test, flutter_test,

and mockito to support these testing levels, helping developers catch bugs early, improve app

stability, and ensure that features work as intended across various devices and conditions.

1. Widget Testing: This type of testing ensures that individual UI components, or widgets, behave

as expected. It verifies that elements like buttons, text fields, or images respond to user input

correctly. For example, it checks whether a button triggers the desired action when pressed or

whether text is displayed as intended.

2. UI Layout Validation: This ensures that the visual arrangement of widgets on the screen is

correct across different screen sizes and orientations. It involves checking if elements are

positioned as per the design, ensuring proper alignment, spacing, and consistency on different

devices, such as smartphones and tablets.

3. User Interaction Testing: User interaction testing verifies that the app responds correctly to user

gestures such as tapping, scrolling, or entering text. It ensures that the app’s UI components—

like forms or interactive elements—work smoothly and trigger the correct actions, such as

submitting a request or updating the UI in response to user input.

4. Error Handling and Edge Cases: This aspect of testing ensures that the UI handles errors

gracefully. It checks how the app responds when users make mistakes, such as submitting an

incomplete form or providing invalid input. The UI should display appropriate error messages or

feedback and allow users to correct their actions easily.

5. Accessibility Testing: Accessibility testing ensures that the app is usable by people with

disabilities. This involves verifying that all interactive elements are properly labeled for screen

readers, ensuring sufficient contrast for readability, and confirming that users with impairments

can navigate the app effectively using assistive technologies.

UI testing in Flutter ensures that the app’s interface is functional, responsive, user-friendly, and

accessible, providing a seamless experience for all users.

INSTALLATION TESTING

In installation testing there are two types of applications on an Android device, they are

Pre-installed applications and the applications which are installed by the user. Both pre-

installed applications and post-installed applications require installation testing to be carried

out. The Installation testing is to ensure the smooth installation of the applications without

ending up in performing errors such as, partial installation. The upgrade and uninstallation

testing are also carried out as a part of the Installation testing.

 CHAPTER 7
SYSTEM IMPLEMENTATION

The On Road Vehicle Breakdown Assistance system implementation represents the transition

from design to a working product. The successful implementation of this system relies on

creating a seamless, user-friendly experience that helps users during unexpected vehicle

breakdowns. The application must provide both functionality and ease of use to encourage its

adoption and ensure that users trust it in critical moments. The implementation process follows

a structured approach, focusing on system setup, deployment, and user guidance, ensuring that

both drivers and administrators can interact with the system efficiently.

7.1 Installation Procedure

The installation procedure involves a series of systematic steps to ensure the successful

deployment of the On Road Vehicle Breakdown Assistance application on both the end-user

device and the backend infrastructure.

1. Setup and APK Generation:

The first step in the installation process is the development phase, where the application is coded

using Flutter. Once the application is completed, an APK file is generated. This APK (Android

Package) file is the installation file for Android devices. After the APK file is created, it is tested

on a local device to ensure that it functions as expected without any issues. The application is

then packaged for deployment.

2. Backend Setup with Firebase:

The Firebase platform is used for real-time data management and authentication services. Once

the application is set up, the Firebase Realtime Database is configured to support online access.

The new database for the application is created and connected to the mobile application. The
 Firebase backend allows for real-time updates, such as mechanic location tracking and service

requests. A testing phase ensures that the database is responsive and that the application properly

retrieves and stores data, such as user profiles and service history.

3. User Registration and Login:

After the backend setup, the application is installed on a mobile phone using the generated APK

file. When the app is launched, users are prompted to either log in or register, depending on their

status. First-time users are required to register by providing necessary details like name, phone

number, and vehicle information. The registration process is simple and straightforward,

ensuring ease of access for users. Once registered, users can log in to their profile and request

assistance when their vehicle breaks down.

4. Admin Access:

The administrator can access the application through a common login interface. The admin panel

allows for the management of mechanic profiles, monitoring service requests, and handling the

overall system. Administrators can review the status of all user requests, assign tasks to

mechanics, and ensure that the system is functioning properly. The admin login ensures that all

actions taken by users and mechanics are tracked and managed effectively.

5. Testing and Debugging:

During the testing phase, both functional and non-functional aspects of the application are

thoroughly examined. This includes testing the registration and login processes, the mechanic

search and request system, GPS location accuracy, real-time notifications, and overall app

performance. The application undergoes multiple tests to identify any bugs or performance

issues. This ensures that the final product is stable, secure, and ready for deployment. The testing

phase also involves user feedback to address any usability issues and improve the interface.

6. Deployment to Production Environment:

Once the application has passed testing, the final deployment to the production environment takes
 place. This includes making the APK file available for download or installation on user devices

through app stores or direct distribution. The Firebase database is fully integrated, and real-time

data syncing is ensured. At this stage, the app is fully operational, and users can begin using it

for vehicle breakdown assistance.

7. User Guidance and Support:

After installation, proper guidance is provided to users. A comprehensive user guide within the

application assists them in navigating the system, whether it’s submitting a breakdown request,

contacting mechanics, or tracking the status of their service request. Push notifications and in-

app messages are used to keep users informed about the status of their requests. The goal is to

build confidence among users, ensuring that they understand the process and can rely on the

system for timely assistance.

8. Continuous Monitoring and Updates:

Once the system is live, continuous monitoring is essential to ensure that it remains functional

and efficient. User data, including feedback, performance metrics, and error reports, is monitored

to detect any issues early on. Regular updates to the application ensure that new features, security

patches, and improvements are implemented, keeping the app up to date and user-friendly.

The implementation of the On Road Vehicle Breakdown Assistance system is a critical phase

in ensuring that the application works efficiently and provides value to users. From the

installation of the APK to the integration of backend services, each step is meticulously planned

and executed to ensure the application’s reliability and usability. As the system evolves, it will

continue to be enhanced with additional features and improvements based on user feedback and

emerging technologies.

7.2 Post-Deployment Support and Maintenance

 Post-deployment, regular maintenance and support are essential to ensure the continued success

and functionality of the On Road Vehicle Breakdown Assistance system. Ongoing support

involves the following:

1. User Feedback Collection:

Gathering feedback from users is essential for improving the app. Users’ experiences with the

app’s functionalities, usability, and overall satisfaction will guide future updates and

enhancements. An in-app feedback mechanism or surveys can help collect valuable insights.

2. Bug Fixes and Security Updates:

Periodic updates will address any bugs, performance issues, or security vulnerabilities that arise

after deployment. This ensures that the system remains secure and continues to perform

optimally.

3. Feature Enhancements:

As user demands evolve, new features may be added to improve the service. These could include

new payment methods, additional customer service options, or more efficient routes for

mechanics.

4. System Performance Monitoring:

Monitoring the app’s performance, including load times, error rates, and system availability, is

vital to ensure that the application operates without disruptions. Performance monitoring tools

and analytics can help detect and resolve potential issues before they affect users.

5. Scaling the System:

As the user base grows, it may be necessary to scale the system to accommodate increased traffic

and demand. This could involve optimizing the backend infrastructure, expanding the mechanic

network, or improving the app’s scalability to ensure a smooth user experience during high traffic

periods
7.1 INSTALLATION PROCEDURE

Steps involved in deployment of the application are:

● Once coding gets over the setup file is built and the .apk file is installed in the mobile
phone.
● The firebase database can be accessed online in testing mode and the new database
for the system is prepared. Thus, the application is deployed and is found to work
properly.
● After the application is installed in the mobile phone the user can either register or
login into the application.
● Similarly, the admin can also use the application just like the user by the common
login.
 CHAPTER 8

CONCLUSION AND FUTURE ENHANCEMENT

8.1 CONCLUSION

The On-Road Vehicle Breakdown Assistance system offers a comprehensive solution to a

common problem faced by vehicle owners—getting timely assistance during unexpected

breakdowns, especially in remote or unfamiliar locations. The system leverages modern

technology, including real-time GPS tracking, mechanic search functionality, and seamless

integration with backend services, to provide users with a quick and efficient way to resolve their

vehicle issues.

Through the proposed system, users can easily request assistance from nearby mechanics, track

their arrival in real-time, and communicate with them effectively. The app's intuitive interface,

backed by robust backend support via Firebase, ensures that both customers and mechanics can

access essential features smoothly. Additionally, the use of Flutter for the app's development

provides a cross-platform solution, ensuring wide accessibility for users across different devices.

The system’s effectiveness is enhanced by rigorous testing, including functional, performance,

and UI testing, which ensures that the app performs reliably under various conditions. This testing

also ensures that the user interface remains intuitive and user-friendly, while the app’s core

functionalities—such as service request submission, mechanic search, and real-time updates—

function correctly.

Overall, the On-Road Vehicle Breakdown Assistance system not only addresses a critical need

but also offers a scalable solution that can be expanded to include additional features such as

payment gateways, customer ratings, and an advanced service history tracking system. The

system is well-positioned to provide valuable assistance to drivers, ensuring that they can receive

timely help in case of vehicle breakdowns, improving their overall driving experience.
8.2 FUTURE ENHANCEMENT

While the On-Road Vehicle Breakdown Assistance system provides a solid foundation, several

enhancements can be implemented in the future to improve functionality, user experience, and

expand the service offering.

1. Integration with Vehicle Diagnostics: The system can be enhanced by integrating it with

vehicle diagnostic systems. This would allow the app to detect specific mechanical issues in real-

time and provide users with an automatic diagnosis, reducing the time needed to identify

problems and enhancing the accuracy of service requests.

2. Live Mechanic Tracking: Future versions of the app can include more advanced real-time

tracking of mechanics. This could include more detailed ETA predictions based on real-time

traffic data, providing users with more accurate and timely information about the mechanic's

arrival.

3. Payment Gateway Integration: To make the process smoother, integrating a secure payment

gateway for in-app payments could be an essential enhancement. This would allow users to pay

for services directly within the app, improving the overall service experience and convenience.

4. Customer Ratings and Reviews: Adding a customer feedback system, where users can rate and

review mechanics after a service, would help improve service quality and allow new users to

choose mechanics based on their reputation and previous experiences.

5. Expanded Geographical Coverage: Expanding the app’s coverage to more regions and remote

locations can help reach a wider user base. By partnering with local service providers or

expanding the network of mechanics, the system can offer better coverage to users in rural or

less-populated areas.

6. AI-Powered Route Optimization: Implementing AI-powered route optimization for mechanics

to help them find the quickest path to a breakdown location would enhance service efficiency,

reduce delays, and improve customer satisfaction.

7. Multi-Language Support: Adding support for multiple languages would make the app

accessible to a more diverse user base, helping drivers in various regions use the app comfortably

in their preferred language.

These future enhancements would not only increase the utility and reach of the app but also

provide a more seamless, user-centric experience, driving the success of the On-Road Vehicle

Breakdown Assistance system.

 CHAPTER 10

REFERENCES

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WEBSITES
● Make an appointment and display in the Recycler view.
Available from https://uniqueandrocode.com/add-to-cart-and-
display-in-recyclerview/ [February 2020].
● Android On Road Vehicle Breakdown Assistance tutorial.
Available from https://codeshoppy.com/shop/product/on-road-
vehicle-breakdown-assistance-app/ [February 2019].
● Android Development Tutorial. Available from Android
Development Tutorial - My Restaurant Part 15 View Order History
- YouTube [June 2019].