Software Requirements

Specification (SRS)
Doctor-Patient Appointment System
Submitted By:

Amna Shah (Roll No. 30)

Javeria Ilyas (Roll No. 65)

Submitted To:
Sir Umar Hyat
Abdul Wali Khan University, Mardan

Table of Contents
Introduction
1.1 Purpose of the Project
1.2 Scope of the Project
1.3 Objectives
1.4 Target Audience

Scope and Objectives

2.1 Scope
2.2 Objectives

Target Audience
3.1 Patients
3.2 Doctors
3.3 Administrators
3.4 Stakeholders

Features and Functionalities

4.1 For Patients
4.2 For Doctors
4.3 For Admins
 User Roles and Interactions
5.1 Patient
5.2 Doctor
5.3 Admin

Key Modules or Components

6.1 Authentication Module
6.2 Appointment Management Module
6.3 Search and Filtering Module
6.4 Notification Module
6.5 Admin Dashboard
6.6 Reporting Module
6.7 Medical History Module (Optional)

Non-Functional Requirements
7.1 Performance
7.2 Security
7.3 Usability
7.4 Maintainability

Use Case Diagram

8.1 Overview
8.2 Detailed Use Cases

1. Introduction
1.1 Purpose of the Project

The Doctor-Patient Appointment System is designed to simplify and automate the

scheduling process between patients and doctors. This online platform seeks to
address the drawbacks of manual appointment booking, minimize wait times, and
improve the overall experience for both patients and medical professionals. By
offering a centralized system, it fosters efficient communication, optimizes time
management, and enhances access to healthcare services.

1.2 Scope of the Project

The project’s scope involves:

Creating an intuitive web application where patients can browse doctors, schedule
appointments, and organize their schedules seamlessly.

Equipping doctors with tools to manage their schedules, view appointments, and
update their profiles efficiently.
Developing an admin panel to monitor the system, assign user roles, and generate
insightful reports.

Ensuring robust data security to safeguard user privacy and maintain trust.

Optimizing the platform for accessibility across desktops, tablets, and mobile
devices via web browsers.

1.3 Objectives

The main goals of this project are:

Streamlining the appointment booking process to make it more convenient for

patients.

Optimizing doctors’ schedules for increased efficiency while minimizing no-shows.

Establishing a unified platform for managing appointments and maintaining patient

records effectively.

Improving communication channels between patients and healthcare professionals

for better coordination.

Ensuring scalability and flexibility to accommodate future developments and

upgrades.

1.4 Target Audience

The intended users of the Doctor-Patient Appointment System are:

Patients: Individuals looking to schedule appointments with doctors for consultations,

medical check-ups, or treatments.

Doctors: Healthcare providers who need an organized way to manage their schedules,
access patient information, and handle appointment requests.

Administrators: System managers tasked with overseeing operations, managing user

accounts, and generating detailed reports.

Healthcare Organizations: Clinics, hospitals, or medical institutions seeking a

digital solution for efficient appointment and patient management.

1.
 2. Scope and Objectives
Scope

For Patients:

Register and log in to their accounts.

Search for doctors based on specialty, availability, or location.

Book, reschedule, or cancel appointments as needed.

Receive reminders for upcoming appointments.

For Doctors:

Manage their availability and schedules effectively.

View and confirm patient appointments.

Access patient medical histories (if integrated with a medical records system).

Admin Panel Capabilities:

Manage user accounts, including both patients and doctors.

Generate comprehensive reports on appointments and system usage.

Out of Scope:

The system will not provide medical diagnoses or treatment recommendations.

It will not handle billing or payment processing for appointments.

Integration with external medical devices or wearables will not be included.

Create an intuitive platform to simplify appointment booking for patients.

Assist doctors in efficiently managing their schedules.

Minimize no-shows and missed appointments through reminders and notifications.

Maintain data privacy and security to protect patient information.

2.2 Objectives

Create an intuitive platform to simplify appointment booking for patients.

Assist doctors in efficiently managing their schedules.

Minimize no-shows and missed appointments through reminders and notifications.

Maintain data privacy and security to protect patient information.

3. Target Audience
3.1 Patients: Individuals who use the system to book appointments with healthcare
providers. These users span various age groups and may have differing levels of
technical expertise.

3.2 Doctors: Healthcare professionals who utilize the system to organize their
schedules and appointments. This group includes general practitioners, specialists,
and other medical experts.

3.3 Administrators: System administrators responsible for managing user accounts,

monitoring system performance, and generating reports.

3.4 Stakeholders:

Hospitals or clinics adopting the system to streamline their operations.

Project sponsors or investors providing funding for the system's development.

4. Features and Functionalities

4.1 For Patients:

User Registration and Login: Patients can securely create accounts using their email
or phone number.

Search for Doctors: Search functionality allows patients to find doctors based on
specialty, location, or availability.

Appointment Booking: Patients can book, reschedule, or cancel their appointments

as needed.

Appointment Reminders: Automated reminders are sent via email or SMS to reduce
missed appointments.

Medical History Access (Optional): Patients can view their medical records if the
system integrates with an electronic medical records (EMR) platform.

4.2 For Doctors:

Doctor Registration and Login: Doctors can create accounts and log in securely to
access the system.

Schedule Management: Doctors can define their availability and manage their
working hours.

Patient Management: View patient details, appointment history, and other relevant
information.

Appointment Confirmation: Doctors can accept or decline appointment requests

directly through the system.

4.3 For Admins:

User Management: Administrators have tools to manage both patient and doctor
accounts.

Appointment Management: Admins can oversee and manage all system

appointments.

Reporting and Analytics: Generate reports on appointments, user activity, and

overall system performance.

5. User Roles and Interactions

5.1 Patient:

Register and log in to their account securely.

Search for doctors and book appointments conveniently.

View appointment history and receive timely reminders.

Update personal information as needed.

5.2 Doctor:

Register and log in to access the system.

Manage availability and schedules effectively.

View and confirm appointment requests.

Access patient details and medical history (if integrated).

5.3 Admin:
Oversee and manage user accounts for both patients and doctors.

Monitor and handle all appointments within the system.

Generate detailed system reports and analytics for insights.

6. Key Modules or Components

6.1 Authentication Module: Manages user registration, login, and password

functionalities for patients, doctors, and admins.

6.2 Appointment Management Module: Empowers patients to book, reschedule, or

cancel their appointments while enabling doctors to manage their schedules and
confirm appointments.

6.3 Search and Filtering Module: Allows patients to search for doctors based on
specialty, location, or availability with ease.

6.4 Notification Module: Delivers appointment reminders and updates to both

patients and doctors via email or SMS notifications.

6.5 Admin Dashboard: Equips administrators with tools to manage user accounts,
oversee appointments, and configure system settings.

6.6 Reporting Module: Generates insightful reports on appointments, user activities,

and system performance metrics.

7. Non-Functional Requirements
7.1 Performance
 Response Time: Pages should load within 2 seconds under normal load
conditions.
 Scalability: The system should handle up to 10,000 concurrent users.
 Availability: The system should have an uptime of 99.9%.

7.2 Security
 Authentication: Secure login mechanisms (e.g., email/password or OTP).
 Data Encryption: Sensitive data must be encrypted during transmission
and at rest.
 Audit and Logging: Critical actions should be logged for auditing
purposes.

7.3 Usability
  Intuitive Interface: Key features should be accessible within 3 clicks.
 Accessibility: The system should comply with WCAG 2.1 standards.
 Responsive Design: The system should work seamlessly on desktops,
tablets, and mobile devices.

7.4 Maintainability
 Modularity: The system should be built using a modular architecture.
 Documentation: Comprehensive technical and user documentation
should be provided.
 Backup and Recovery: Regular backups should be performed, with a
recovery plan in place.

8. Use Case Diagram

8.1 Overview

The system includes the following use cases:

 Patient Use Cases: Registration, Login, Search for Doctors, Book

Appointment, View Appointment History, Receive Reminders.
 Doctor Use Cases: Registration, Login, Manage Schedule, View
Appointments, Confirm/Cancel Appointments.
 Admin Use Cases: Manage Users, Generate Reports.

8.2 Detailed Use Cases

Patient Use Cases:

o Registration: Patients can create an account using their email or

phone number.
o Login: Patients can log in securely using their credentials.
o Search for Doctors: Patients can search for doctors by specialty,
location, or availability.
o Book Appointment: Patients can book appointments based on
available time slots.
o View Appointment History: Patients can view past and upcoming
appointments.
o Receive Reminders: Patients receive reminders for upcoming
appointments via email or SMS.

Doctor Use Cases:

o Registration: Doctors can create an account and provide their

professional details.
o Login: Doctors can log in securely using their credentials.
o Manage Schedule: Doctors can set their availability and working
hours.
o View Appointments: Doctors can view upcoming appointments.
o Confirm/Cancel Appointments: Doctors can confirm or cancel
appointments.
 Admin Use Cases:

o Manage Users: Admins can add, edit, or delete patient and doctor
accounts.
o Generate Reports: Admins can generate reports on system
usage, appointments, and other metrics.

9. Conclusion The Doctor-Patient Appointment System offers a streamlined, secure,

and scalable solution for healthcare scheduling. By improving doctor-patient
interactions and optimizing appointment management, the system upholds high
standards of usability and data security. With its scalable design and potential for
future integration, it stands as a reliable and forward-thinking platform to address the
evolving needs of modern healthcare