Using the Fiery Clone Tool, v1.

Part Number: 45093983

12 July 2010
© 2010 Electronics for Imaging, Inc.

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”),
except as expressly permitted herein. Information in this documentation is subject to change without notice and does not
represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this
product, which can be found on the User Documentation CD. The documentation may be provided in conjunction with EFI
Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and
may only be used or copied in accordance with the terms of the EFI Software End User License Agreement, which can be
found in the “Legal Notices” distributed with this product.
 CONTENTS 3

CONTENTS
Overview 5

When to use the Fiery Clone Tool 6

Specifications 7

Creating a clone image 8

Naming and managing clone image files 8

Burning a clone image to DVDs 12

Restoring a clone image 13

Before restoring a clone image 13

Restoring a clone image to a new HDD in a RAID system 17

Troubleshooting 18
 OVERVIEW 5

Overview
This document describes how to use the Fiery Clone Tool DVD to clone (copy) the contents
of the Print Server hard disk drive (HDD) to an image file. The resulting clone image file
contains the entire contents of the Print Server C, D, and E HDD partitions, with the
exception of previous clone image files (if any) and any print jobs in the print queues.

The Fiery Clone Tool allows you to save a successfully cloned image file to a folder on the
Print Server HDD or a USB storage device connected to the Print Server. The clone image
can later be transferred to a DVD if you have DVD burning (“write”) software (see “Burning
a clone image to DVDs” on page 12) or a networked location for safe-keeping. Later, you can
restore the clone image to the Print Server in order to return the system to a previous
configuration.

Creating a clone image

Insert the Fiery
1 Clone Tool DVD 2 Select an interface 3 Create a clone image

-or-

Remote
Print Server computer E:\Clone_Images
with FACI
Select a destination for the clone image:
• USB drive
Print Server • E:\Clone_Images on the Print Server HDD
Control Panel
Later, you can transfer the clone image to a DVD (requires
DVD burning software, not included) or a network location.

Restoring a clone image

Insert the Fiery
1 Clone Tool DVD 2 Select an interface 3 Restore a clone image

-or-

Remote
Print Server computer
with FACI -or-
E:\Clone_Images

Print Server
Control Panel
 WHEN TO USE THE FIERY CLONE TOOL 6

A clone image can only be restored to the Print Server from which it was copied; it cannot be
transferred to another Print Server. If you are unable to restore a system using the clone
image, reinstall the Print Server software from the System and User software DVDs as
described in the Print Server Installation and Service Guide.

The Fiery Clone Tool DVD runs from the Print Server media drive. When the
Fiery Clone Tool completes start up, it prompts you to select one of the following interfaces
to access the Fiery Clone Tool functions:
• The Fiery Advanced Controller Interface (if present) connected to the Print Server (FACI;
includes a monitor, keyboard, and mouse)
• The Print Server Control Panel (LCD)
• A remote computer with network access to the Print Server (requires the Print Server IP
address)

When you select an interface, other interfaces are deactivated while the Fiery Clone Tool is
in use.

When to use the Fiery Clone Tool

Use the Fiery Clone Tool clone function:
• Immediately after Print Server Setup has been configured
• After new patches and updates have been installed
• Immediately after Print Server options (i.e., Graphic Arts Package) have been installed or
updated
Make sure to delete any out-of-date clone image files that predate the current option
package of the upgraded Print Server.

Use the Fiery Clone Tool restore function in order to:

• Restore a Print Server with a specific Setup configuration (i.e., after HDD replacement)
• Remedy a system failure (such as software corruption or HDD failure)

N OTE : If the Fiery Clone Tool DVD is installed in an unsupported system, an error message
displays and the system shuts down. For a list of supported Print Servers, see “Specifications”
on page 7.
 SPECIFICATIONS 7

Specifications
Requirements for Specifications

Print Server • The following XP Pro and XPe servers with

System 6 or higher:
– PRO 80 and PRO 90
– QX100

USB drives (storage device destination on • Formatted; FAT32 or NTFS architecture

which to store the clone image) • Minimum 4GB of available space

N OTE : The Fiery Clone Tool cannot recognize unformatted USB drives.

Remote computer Web browser • Windows:

– Internet Explorer 7 or higher
– Firefox 2 or higher
• Macintosh:
– Safari 2.x or higher
– Firefox 2 or higher

N OTE : To access Fiery Clone Tool functions from a remote computer, the Print Server must have a
valid IP address and be accessible on the network.

Replacement HDD(s) • Must have the same or larger capacity as the

HDD it is replacing.

N OTE : The Fiery Clone Tool cannot restore a clone image to a smaller capacity
replacement HDD.
If replacing a HDD(s) in a system with a RAID 0 disk array, install the System Software DVD prior
to using the Fiery Clone Tool. The Fiery Clone Tool will provide a warning message when this is
required.

DVDs (for restoring) • DVD-R, DVD+R, DVD+RW

• DVD burn software is not included.

N OTE : Do not install DVD burning software on the Print Server. Installation of unauthorized
third-party software is not supported.

N OTE : The Fiery Clone Tool does not support Windows folder encryption or compression.
Both attributes are disabled by default on all shipping Print Servers. If these attributes are
enabled on a Print Server, the Print Server is prevented from backing up encrypted or
compressed folders.
 CREATING A CLONE IMAGE 8

Creating a clone image

This section describes how to use the Fiery Clone Tool to create a clone image.

The Create clone image function copies everything on the Print Server HDD except:
• The contents of the direct, print, and hold queues
• The E:\Clone_Images folder and its contents (if present). This folder and its contents are
excluded from the new clone image so that it does not include earlier clone images.

The Fiery Clone Tool allows you to write the clone image to one of the following
destinations:
• The Print Server HDD E:\Clone_Images folder
• A formatted USB drive connected to the Print Server

Later, you can transfer the clone image to a DVD (requires DVD burning software, not
included) or a network location.

N OTE : If you are replacing hardware components in the Print Server in addition to using the
Fiery Clone Tool, it is best to complete service procedures before using the Fiery Clone Tool.
Only an authorized service technician should replace Print Server hardware.

Naming and managing clone image files

When naming and managing clone image files, follow the guidelines listed below.
• Use a descriptive and consistent approach when naming clone images.
• Never remove the *.fci file extension from a clone image filename. The Fiery Clone Tool
restore function cannot find clone image files lacking the *.fci file extension.
• If the destination for the clone image is the Print Server HDD, the Fiery Clone Tool
creates the file structure,
E:\Clone_Tool\[Filename you created]_[date and time]
You can rename and move folders within E:\Clone_images, but do not move folders out of
E:\Clone_images if you intend to later restore a clone image from an image residing on the
Print Server HDD. When the Print Server HDD is chosen as the restoration source, the
Fiery Clone Tool looks for clone images in E:\Clone_images only.
• If the destination for the clone image is a USB drive, the Fiery Clone Tool creates the
following file structure:
\...\[Filename you created]_[date and time]
You can rename and move folders anywhere on the USB drive. Later, if you want to restore
a clone image that resides on the USB drive, access the Fiery Clone Tool
Restore from image function, select the USB drive, and then browse to the location on the
USB drive.
 CREATING A CLONE IMAGE 9

• If you select the Print Server Control Panel (LCD) as your interface when creating a clone
image, the Fiery Clone Tool creates a file name for you automatically.
• Delete out-of-date clone images.
• Do not “zip” files or folders within E:\Clone_images. The Fiery Clone Tool restore
function cannot recognize clone images that have been zipped.

TO CREATE A CLONE IMAGE

1. If the destination for the clone image will be a USB drive, attach a formatted USB drive to an
available USB port on the Print Server.

2. Make sure the destination drive (HDD or USB) has enough free space to hold the clone image.

Clone images typically require between 4GB and 8GB of free space. If necessary, make space
on the destination drive or obtain an external drive with enough free space.
3. If you intend to use a remote computer to access the Clone image function, make sure that
the Print Server you will be cloning is available on the network.

4. Verify that the Print Server is not receiving, processing, or printing any files.

If necessary, wait for the Print Server to finish processing and printing jobs and reach Idle. For
information about how to verify the Idle state, see the Installation and Service Guide that
accompanies the Print Server, or contact your authorized service/support center.
5. Insert the Fiery Clone Tool DVD into the Print Server media drive.

6. Reboot the Print Server through the Control Panel shutdown menu or the Start menu (if a
monitor is present).

Do not use the Print Server power or reset buttons to reboot. Doing so generates an error
message (see “Troubleshooting” on page 18). For information about how to shut down and
reboot the system, see the Installation and Service Guide that accompanies the Print Server, or
contact your authorized service/support center.
7. Allow the Print Server to reboot from the DVD and launch the Fiery Clone Tool.

When the Print Server finishes rebooting from the Fiery Clone Tool DVD, choose one of the
following interfaces to use during the clone process:
• Monitor, keyboard, and mouse (if present) connected to the Print Server
• The Print Server Control Panel (LCD)
• A remote computer with network access to the Print Server (requires the Print Server IP
address)

(Continued on next page.)

 CREATING A CLONE IMAGE 10

Print Server Control Panel (LCD) Action Monitor (Print Server or remote computer) Action

For LCD only: OK To select the Control Panel To select the

LCD as your interface, Fiery Clone Tool monitor as your
select OK. This tool allows you to clone the entire Fiery system to an image file, which can be

For remote use: press OK twice. used for fast and easy recovery to guard against any potential corruption in the future.
interface, click
You can use the Fiery Clone Tool via any one of three interfaces, as listed below.
IP xx.xx.xx.xx Start.
Fiery Clone Tool v1.0 Monitor, keyboard, and mouse Start
connected to the Fiery
N OTE : Pressing OK on the Control Panel designates the To continue on this interface, click Start.
Control Panel as the interface for this clone session.
Remote computer Fiery Control Panel (LCD)
Other interfaces (remote or local monitors, keyboards, To use this interface,
enter this IP address
mice) are deactivated. [xx.xx.xx] into a web browser
on any computer on To use this interface, select OK
your network. on the Fiery Control Panel.
To use the Fiery Clone Tool from a remote computer
instead of the Control Panel, note the IP address
displayed on the Control Panel and enter it in the web N OTE : Clicking Start on the monitor designates this monitor/
browser of a remote computer. keyboard/mouse as the interface for this clone session. Other
interfaces are deactivated.
To use the Fiery Clone Tool from a remote computer instead of the
local monitor/keyboard/mouse, note the IP address displayed on
screen and enter it in the web browser of a remote computer.

Press YES to YES Select Yes to accept the Fiery Clone Tool
Select I Accept to
accept license NO license agreement. accept the license
EFI Clone Tool agreement.
License Agreement
To continue using this software you must accept the terms of the software license agreement.

License agreement

I Accept Do Not Accept

Create image Select Create image to Select Create

proceed. Fiery Clone Tool clone image to
Restore from image
Reboot Click “Create clone image” to clone this Fiery HDD. The entire contents of the Fiery HDD
proceed.
are copied to the clone image, except:
Shutdown • the contents of the direct, print, and hold queues
• the E:\Clone_Images folder and its contents (if present)
Create clone image
Main Menu The size of the backup will be large (4GB - 8GB)

Click “Restore clone image” to replace the contents of the Fiery HDD with a
specified clone image.
Restore clone image

Reboot
Shutdown
 CREATING A CLONE IMAGE 11

Print Server Control Panel (LCD) Action Monitor (Print Server or remote computer) Action

Select a destination for the Enter a filename,

Fiery HDD Fiery Clone Tool
USB drive clone image. select a
Create Clone: Filename and destination directory
CD Enter the filename and destination for the clone image.
destination for
Clone Image Name: Destination Directory: the clone image,
Select image source Fiery HDD USB drive and then select
Comments: Continue.
N OTE : For guidelines on naming and managing clone
image files, see page 8. Select Cancel to
return to the
N OTE : Make sure the USB drive or HDD destination
previous screen,
has enough free space to hold the clone image. Clone
Continue Cancel
images typically require between 4GB and 8GB of free
space. If not enough space is available, make space on the
drive or obtain a USB drive with enough free space. N OTE : For guidelines on naming and managing clone image files,
see page 8.

Clone Image OK Select OK to return to the N OTE : Make sure the USB drive or HDD destination has enough
successfully Main Menu. free space to hold the clone image. Clone images typically require
created. Clone between 4GB and 8GB of free space. If not enough space is
file name: available, make space on the drive or obtain a USB drive with
Success enough free space.

file name: OK
E:\Clone_Images
/28_Feb_2009
Success

Create image Select Reboot or Shut Select Finish.

Down. At the next screen Fiery Clone Tool
Restore from image Remove the
Reboot select OK to eject the Success
Shutdown Fiery Clone Tool
Fiery Clone Tool and Shut
Main Menu DVD when it
Down or Reboot. The Clone Image “[name]” has been
successfully created and stored in ejects.
“E:\Clone_Images.”

Click Finish to reboot the Fiery.

Finish

Remove the Fiery Clone Tool DVD when it ejects automatically.

8. Allow the Print Server to reboot automatically and reach Idle.

If the Print Server does not reach Idle, see “Troubleshooting” on page 18.
9. Reattach any dongles or USB devices that you removed earlier.
 BURNING A CLONE IMAGE TO DVDS 12

Burning a clone image to DVDs

You can burn (“write”) a clone image to DVDs which can be used later to restore the clone
image to the Print Server HDD.

The Fiery Clone Tool does not provide a feature for burning clone images to DVDs.
However, you can move or copy a clone image from the Print Server to a remote computer or
network location and then use DVD burning software to burn the clone image to DVDs.

Keep in mind the following when burning a clone image to DVDs:

• Do not install DVD burning software on the Print Server. The Print Server does not
support installation of unauthorized third-party software.
• For help burning files to a DVD, see the instructions included with the DVD burning
software.
• When burning a clone image to a DVD, make sure to write the image as a data file.
• Supported DVD media formats include DVD-R, DVD+R, DVD+RW.
• If the clone image exceeds 4GB (which is likely), it is comprised of two separate *.fci files
numbered:
– [Filename]_[date and time]_00.fci
– [Filename]_[date and time]_01.fci.
You will probably need to burn each file to a separate DVD. Make sure to carefully label
each DVD and keep them together. You cannot restore the clone image from DVDs if one
of the DVDs is missing.
 RESTORING A CLONE IMAGE 13

Restoring a clone image

You can use the Restore from image function to restore a clone image to the Print Server
HDD. The restored clone image has the identical Setup configuration as the source HDD
from which it was originally created.

N OTE : If you are replacing hardware components in the Print Server in addition to using the
Fiery Clone Tool, it is best to complete service procedures before using the Fiery Clone Tool.
Only an authorized service technician should replace Print Server hardware.

The Restore from image function allows you to restore the clone image from any one of the
following sources:
• The Print Server HDD (unless a replacement HDD has just be installed)
• A formatted USB drive attached to the Print Server
• DVD(s) in the Print Server media drive

The Restore from image function scans all available sources (Print Server HDD, USB drive,
or DVD in the media drive) for clone images and displays them in a list on the Fiery Control
Panel and monitor (if present).

N OTE : The list of clone images on the Fiery Control Panel includes only clone images which
are valid for your particular Print Server. The list displayed on the monitor includes both
valid and invalid clone images. An X indicates an invalid clone image.

Before restoring a clone image

Keep in mind the following before restoring a clone image:
• The clone image can only be restored to the Print Server from which it was copied; it
cannot be transferred to another Print Server. If you are unable to restore a Print Server
using the clone image, reinstall the Print Server software using the System and User
software DVDs.
• If you are restoring a clone image to a replacement HDD, the replacement HDD must
have the same or larger capacity as the original HDD. The Fiery Clone Tool cannot restore
an image to a smaller capacity replacement HDD.
• If you are restoring a clone image to a replacement HDD in a system configured with a
RAID 0 array, see “Restoring a clone image to a new HDD in a RAID system” on
page 17.
 RESTORING A CLONE IMAGE 14

TO RESTORE A CLONE IMAGE

1. If the clone image you are restoring is on a USB drive, attach the USB drive to an available
USB port on the Print Server.

2. Remove all other USB drives or external storage devices that may be connected to the
Print Server.

You may leave the copier/printer interface cable(s) attached to the Print Server.
3. If you are using a remote computer to access the Fiery Clone Tool functions, make sure that
the Print Server is available on the network.

4. If you intend to use a remote computer to access the Restore from image function, make sure
that the Print Server you will be restoring is available on the network.
5. Verify that the Print Server is not receiving, processing, or printing any files.

If necessary, wait for the Print Server to finish processing and printing jobs and reach Idle. For
information about how to verify the Idle state, see the Installation and Service Guide that
accompanies the Print Server, or contact your authorized service/support center.
6. Insert the Fiery Clone Tool DVD into the Print Server media drive.

7. Reboot the Print Server through the Control Panel shutdown menu or the Start menu (if a
monitor is present)

Do not use the Print Server power or reset buttons to reboot. Doing so will generate an error
message (see “Troubleshooting” on page 18). For information about how to shut down and
reboot the system, see the Installation and Service Guide that accompanies the Print Server, or
contact your authorized service/support center.
8. Allow the Print Server to reboot from the DVD and launch the Fiery Clone Tool.

When the Print Server finishes rebooting from the Fiery Clone Tool DVD, you can choose
one of the following interfaces to use during the restore process:
• Monitor, keyboard, and mouse connected to the Print Server (if present)
• Print Server Control Panel (LCD)
• Remote computer with network access to the Print Server

(Continued on next page.)

 RESTORING A CLONE IMAGE 15

Print Server Control Panel (LCD) Action Monitor (Print Server or remote computer) Action

For LCD only: OK To select the Control Panel To select the

Fiery Clone Tool
select OK. LCD as your interface, monitor as your
This tool allows you to clone the entire Fiery system to an image file, which can be

For remote use: press OK twice. used for fast and easy recovery to guard against any potential corruption in the future.
interface, click
You can use the Fiery Clone Tool via any one of three interfaces, as listed below.
IP xx.xx.xx.xx Start.
Fiery Clone Tool v1.0 Monitor, keyboard, and mouse Start
connected to the Fiery
N OTE : Pressing OK on the Control Panel designates the To continue on this interface, click Start.
Control Panel as the interface for this restoration session.
Remote computer Fiery Control Panel (LCD)
Other interfaces (remote or local monitors, keyboards, To use this interface,
enter this IP address
mice) are deactivated. [xx.xx.xx] into a web browser
on any computer on To use this interface, select OK
your network. on the Fiery Control Panel.
To use the Fiery Clone Tool from a remote computer
instead of the Control Panel, note the IP address
displayed on the Control Panel and enter it in the web N OTE : Clicking Start on the monitor designates this monitor/
browser of a remote computer. keyboard/mouse as the interface for this restoration session. Other
interfaces are deactivated.
To use the Fiery Clone Tool from a remote computer instead of the
local monitor/keyboard/mouse, note the IP address displayed on
screen and enter it in the web browser of a remote computer.

Press YES to YES Select Yes to accept the Fiery Clone Tool
Select I Accept to
accept license NO license agreement. accept the license
EFI Clone Tool agreement.
License Agreement
To continue using this software you must accept the terms of the software license agreement.

License agreement

I Accept Do Not Accept

Create image Select Restore from Select Restore

Fiery Clone Tool
Restore from image image to proceed. clone image to
Reboot Click “Create clone image” to clone this Fiery HDD. The entire contents of the Fiery HDD
proceed.
are copied to the clone image, except:
Shutdown • the contents of the direct, print, and hold queues
• the E:\Clone_Images folder and its contents (if present)
Create clone image
Main Menu The size of the backup will be large (4GB - 8GB)

Click “Restore clone image” to replace the contents of the Fiery HDD with a
specified clone image.
Restore clone image

Reboot
Shutdown
 RESTORING A CLONE IMAGE 16

Print Server Control Panel (LCD) Action Monitor (Print Server or remote computer) Action

Fiery HDD Select the source media Select the clone

Fiery Clone Tool
USB drive containing the clone image image you want
DVD you want to restore. Restore the Fiery to restore.
Select the Clone Image to restore from:
Select image source Image:
When you are
28_FEB_2009_2310
26_FEB_2009_1702
18_FEB_2009_1655
sure of your
Device:
N OTE : If you are restoring from DVDs, eject the Fiery 21_FEB_2009_1230
18_FEB_2009_1655
Fiery internal selection, select
Clone Tool DVD, insert the first DVD containing the Comments: Restore to begin.
clone image (first source DVD), and then select DVD on
the Control Panel to continue. Eject DVD

If you select DVD before removing the Fiery Clone Restore Cancel
Tool DVD, and the message displays, “CD/DVD media
found. Do you want to eject the media?” Select Yes to DVD source only: If you are restoring from DVDs and have not yet
eject the Fiery Clone Tool DVD and then follow the on- ejected the Fiery Clone Tool DVD and inserted the DVD
screen prompts. containing the first part of the clone image (first source DVD), select
At the Select clone image Eject DVD, remove the Fiery Clone Tool DVD, and then insert the
28_FEB_2009_231.. first source DVD. You may need to select Cancel to return to the
26_FEB_2009_170.. screen, select the clone
image you want to restore. previous screen and then select Restore again in order for the
21_FEB_2009_123..
18_FEB_2009_165.. Fiery Clone Tool to find the clone image on the source DVD.
Select clone image At the message “Please insert volume no. 2,” remove the first source
Clone image YES At the Restore clone image DVD and insert the second source DVD to continue the restoration
name:18_FEB_2009 NO screen, select YES to begin process.
_1655 (LOCAL). the restoration process.
N OTE : To see information about a clone image, select the image in
Restore clone image the list. Information is displayed under Device on the monitor.
Invalid images in the list (if any) are indicated by an X.
DVD source only: At the message “Please insert volume
no. 2,” remove the first source DVD and insert the
second source DVD to continue the restore process.

Restore completed OK Select OK to continue. Select Finish.

Fiery Clone Tool
successfully Remove the
Success
Fiery Clone Tool
DVD when it
Success The Fiery has been successfully restored
with the clone image “[name].” ejects.
Reboot Select Reboot or
Shut Down Shut Down.
Click Finish to reboot the Fiery.

Finish
Reboot
Remove the Fiery Clone Tool DVD when it ejects automatically.

Please remove DVD OK Remove the DVD and

if any and press select OK.
OK to reboot

Reboot

9. Allow the Print Server to reboot and reach Idle.

If the Print Server does not reach Idle, see “Troubleshooting” on page 18.
10. Reinstall any dongles or USB devices that you removed earlier.
 RESTORING A CLONE IMAGE TO A NEW HDD IN A RAID SYSTEM 17

Restoring a clone image to a new HDD in a RAID system

This section applies only if: 1) the Print Server is a RAID system, 2) a new HDD has just
been installed, and 3) you are planning to restore a clone image to the Print Server. The
procedures in this section should be performed only by an authorized service technician.

If you have just installed a new HDD in a Print Server configured with a RAID 0 array and
you want to restore a saved clone image to the Print Server, you first must partition the new
HDD. The partitioning procedure you perform depends on whether the RAID 0 array type is
hardware-based or software-based.

TO DETERMINE THE RAID 0 TYPE

1. Install the new HDD as described in the Installation and Service Guide (or contact your
authorized service/support center).

2. Reassemble the Print Server and then turn it on.

3. Watch the monitor closely for the message “Press CTRL-I to enter Configuration Utility.”

• If the message does not display, the Print Server is configured with software-based RAID.
See the following, “To restore a clone image in a system with software-based RAID 0”.
• If the message does display, the Print Server is configured with hardware-based RAID.
See the following, “To restore a clone image in a system with hardware-based RAID 0”.

TO RESTORE A CLONE IMAGE IN A SYSTEM WITH SOFTWARE-BASED RAID 0

1. Determine the RAID 0 type as described in the procedure “To determine the RAID 0 type”.

2. Install a new HDD as described in the Installation and Service Guide and reassemble the
Print Server.

3. Turn on the Print Server and then immediately insert System Software DVD. Allow the
Print Server to boot from and install System Software DVD 1.

4. When prompted to insert the User Software DVD (the disc is sometimes labelled
System Software DVD 2), instead insert the Fiery Clone Tool DVD and continue the restoration
procedure from step 7 on page 14.

TO RESTORE A CLONE IMAGE IN A SYSTEM WITH HARDWARE-BASED RAID 0

1. Determine the RAID 0 type as described in the procedure “To determine the RAID 0 type”.

2. Install a new HDD as described in the Installation and Service Guide and reassemble the
Print Server.

3. Turn on the Print Server and immediately insert the Fiery Clone Tool DVD.

4. Watch the messages on the monitor carefully and press Ctrl+I when prompted to enter the
Configuration Utility.

5. Use the arrow key to select Delete RAID volume.

6. Press the Delete on the keyboard and then Y to delete the volume.

7. Use the arrow key to select Create RAID volume and then press Enter.
 TROUBLESHOOTING 18

8. Press Enter again until SELECT DISKS displays.

9. Use the arrow key to highlight and the spacebar to select the two disks that are the same size
(usually disc 1 and disc 2).

10. Press Enter to finalize the disc selection.

11. Keep pressing Enter to choose the default values.

12. Press Enter to select Create Volume.

13. At the warning message, press Y to continue.

14. Press Esc and then Y to exit.

The Print Server eventually detects the Fiery Clone Tool DVD.
15. Continue the restoration procedure from step 8 on page 14.

Troubleshooting
One of the following error messages may display on the Control Panel or the monitor when
using the Fiery Clone Tool. If an error condition cannot be corrected, try to restore the system
using the appropriate Print Server System and User software DVDs or contact your
authorized service/support center.

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

Non Fiery hardware has been detected. Fiery Clone Tool only supports Fiery The Fiery Clone Tool DVD was installed in
hardware. an unsupported system.
Non Fiery hardware has been detected. Solution:
Fiery Clone Tool will now close. • Remove the DVD and only use the
Fiery Clone Tool detected unsupported Fiery Clone Tool detected the following Fiery Clone Tool in supported systems.
hardware platform. unsupported hardware platform: See “Specifications” on page 7 for a list of
supported systems.
Please contact technical support for
assistance.
 TROUBLESHOOTING 19

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

Unpartitioned disk in disk array. Load Fiery Clone Tool has detected a new hard The replacement HDD has not yet been
System DVD1 first. disk or unpartitioned disk used in a disk partitioned.
array.
Solution:
Fiery Clone Tool can only restore to drive • Follow the instructions in the Installation
arrays that are already partitioned. Please and Service Guide to replace the HDD, or
load system software DVD1, and once that contact your authorized service/support
has completed use the Clone Tool to restore center.
the Fiery.
• When the replacement HDD(s) is
installed, partition the new HDD by
installing the System Software DVD.
When prompted to insert the User
Software DVD, instead insert the
Fiery Clone Tool DVD, reboot the
system, and use the Fiery Clone Tool to
restore the Print Server from a saved clone
image.

Not enough space on target hard disk. Fiery Clone Tool has detected that the Either the USB drive or the Print Server
Select new destination. target hard disk does not have enough free HDD does not have enough free space to
space to save the clone image. hold the clone image.
Click Go Back to select a new destination, Solution:
or Start Over to cancel clone. • Make sure the USB drive or the HDD
has enough free space to hold the clone
image. Clone images typically require
between 4GB and 8GB of free space.
• If the USB drive or HDD does not have
enough free space to hold the clone
image, you must make space on the drive
or obtain a drive with enough free space.
 TROUBLESHOOTING 20

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

Source HD corrupted. Please reboot Fiery, Fiery Clone Tool has detected that the The Print Server was not shut down
to allow Windows to shutdown fully. source hard disk may be corrupted. properly.
This could be due to Windows not shutting Solution:
down properly. • Select Shut Down from the
Please boot the Fiery and allow Windows to Fiery Clone Tool interface.
shutdown completely. • Remove the Fiery Clone Tool DVD from
the media drive.
• Power on the Print Server and let it finish
booting to an idle state.
• Select Shut Down from the Control Panel
or the Windows Start menu.
N OTE : Do not use the power button or the
reset button on the Print Server to shut
down the Print Server.
• Power on the Print Server and
immediately insert the Fiery Clone Tool
DVD in the media drive. Allow the
Fiery Clone Tool to start.

USB media disconnected. Select new The USB media has been disconnected, or The USB drive is missing, not properly
destination. cannot be accessed at this time. connected to the Print Server, or defective.
Solution:
• Power off the Print Server, reconnect the
USB drive, power on, and then try the
clone/restore procedure again.
• If the problem persists, connect the USB
drive to another USB port on the
Print Server.
• If the problem persists, try using a
different USB drive to save the clone
image.

Multiple USB drives detected. Connect one Fiery Clone Tool has detected multiple Only one USB drive should be connected
USB drive at a time. USB drives are connected. to the Print Server when creating or
restoring a clone image.
Please connect only one USB drive at a
time. Solution:
• Remove all but the designated USB drive
from the Print Server before creating or
restoring a clone image.
 TROUBLESHOOTING 21

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

Source E drive corrupt. Reload System Fiery Clone Tool cannot detect a valid Fiery The Fiery Clone Tool cannot copy the
Software. system on E: drive. HDD contents to the destination drive
because the HDD contents are corrupted.
The Fiery System may be corrupt, requiring
System Software to be reloaded. Solution:
• Install System and User software from the
System Software DVDs. See the
Installation and Service Guide or contact
your authorized service/support center.
• Then, try to clone the HDD again.

Destination Fiery hard disk too small for The destination Fiery hard disk is too small Not enough free space is available on the
Clone Image. to accommodate the Clone Image selected. Print Server HDD to hold the clone image.
Solution:
• Make sure the Print Server HDD has
enough free space to hold the clone
image. Clone images typically require
between 4GB and 8GB of free space.
• If the Print Server HDD does not have
enough free space, you must make space
on the drive or obtain an external drive
with enough free space.

Source Image selected appears to be The Clone Image selected appears to be Solution:
corrupted. corrupted. • If available, use a different clone image.
• If another clone image is not available,
reinstall the System and User software
from the DVDs. (You will need to
reconfigure Setup.)

Cannot read USB Drive. The USB media has been disconnected, or The USB drive is missing, not properly
cannot be accessed at this time. connected to the Print Server, or defective.
Please reconnect the drive, or choose Solution:
another location for the source Image. • Power off the Print Server, reconnect the
USB drive, power on, and then try the
clone/restore procedure again.
• If the problem persists, attach the USB
drive to another USB port on the
Print Server.
• If the problem persists, try using a
different USB drive to save the clone
image.
 TROUBLESHOOTING 22

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

A serious unrecoverable error has occurred A serious unrecoverable error has occured If restoring from a USB drive, the drive may
and interrupted the backup/restore process. and interrupted the backup/restore process. have been removed while in use or is
defective.
Solution:
• Select Shut Down from the
Fiery Clone Tool interface.
• When the Fiery Clone Tool DVD ejects,
reinsert it into the media drive.
• Remove the USB drive from the
Print Server.
• Power on the Print Server and let the
Fiery Clone Tool finish starting.
• Attach the USB drive to the Print Server
and try the restore procedure again.
• If the problem persists, use a different
USB drive.
• If the problem persists, restore from a
different source.
• If restoring from a source DVD, the
DVD or the clone image on the DVD
may be defective.

Error! Please unplug the USB device and Error! Please unplug the USB device and The Fiery Clone Tool has encountered an
boot from the clone tool. boot from the clone tool. error when trying to connect to the
attached USB drive.
Solution:
• Select Shut Down from the
Fiery Clone Tool interface.
• When the Fiery Clone Tool DVD ejects,
reinsert it into the media drive.
• Remove the USB drive from the
Print Server.
• Power on the Print Server and let the
Fiery Clone Tool finish starting.
• Attach the USB drive to the Print Server
and try the restore procedure again.
• If the problem persists, use a different
USB drive.
• If the problem persists, clone or restore to
a different media.
 TROUBLESHOOTING 23

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

USB disk may be corrupted. USB disk may be corrupted. The USB drive used to store the clone
image may be defective.
Solution:
• Select Shut Down from the
Fiery Clone Tool interface.
• When the Fiery Clone Tool DVD ejects,
reinsert it into the media drive.
• Remove the USB drive from the
Print Server.
• Power on the Print Server and let the
Fiery Clone Tool finish starting.
• Attach the USB drive to the Print Server
and try the clone procedure again.
• If the problem persists, use a different
USB drive.

Incorrect number of disks detected. Your Fiery has a different hard disk The selected clone image is incompatible
configuration than the Fiery used to create with the Print Server HDD configuration.
the clone image.
Solution:
This image cannot be restored to this Fiery. • Restart the restore process and select the
appropriate clone image for the
Print Server.
• If a clone image is not available for the
Print Server, install system software using
the System and User software DVDs. If
you do not have the System and User
software DVDs, contact your service/
support center. (You will need to
reconfigure Setup.)
 TROUBLESHOOTING 24

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

Invalid partition size has been detected. Your Fiery has a different partition size (or The selected clone image is incompatible
an invalid partition) in comparison to the with the Print Server HDD configuration
source image. or the HDD has not yet been partitioned.
Please load System Software DVD1, and Solution:
then retry the restore operation with Fiery • Restart the restore process and select the
Clone Tool. appropriate clone image for the
Print Server.
• If the problem persists, do the following:
– Remove the Fiery Clone Tool, insert
the System Software DVD, and reboot
the Print Server. Allow the System
Software DVD to partition the new
HDD.
– When prompted to insert the User
Software DVD, instead insert the
Fiery Clone Tool DVD, reboot the
system, and use the Fiery Clone Tool to
restore the Print Server from a saved
clone image.

Invalid disk size has been detected. Your Fiery has a smaller hard disk than the The selected clone image is incompatible
Fiery used to create the source image. with the Print Server HDD configuration.
This image cannot be restored to this Fiery. Solution:

Mismatch in product code. This source image was created from a • Restart the restore process and select the
different Fiery system than the destination appropriate clone image for the
Fiery. Print Server.
• If a clone image is not available for the
This image cannot be restored to this Fiery.
Print Server, install the System and User
Mismatch in product name. This source image was created from a software DVDs. If you do not have the
different Fiery system than the destination System and User software DVDs, contact
Fiery. your service/support center. (You will
need to reconfigure Setup.)
This image cannot be restored to this Fiery.
 TROUBLESHOOTING 25

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

Wrong feature set. The installed features (such as Graphic Arts, The feature set installed on the Print Server
or Production Printing Packages) differ and the feature set in the clone image do
between the source image, and the not match. Only clone images matching the
destination Fiery. This image cannot be feature set on the target Print Server may be
restored to this Fiery. restored to the Print Server.
Solution:
• Restart the restore process and select the
appropriate clone image for the
Print Server.
• If a clone image is not available for the
Print Server, install the System and User
software DVDs. If you do not have the
System and User software DVDs, contact
your service/support center. (You will
need to reconfigure Setup.)

Wrong Image Size (corrupted or truncated The source image file selected appears to be Solution:
image set). corrupted. This image cannot be restored. • If available, use a different clone image.
Incomplete image set (missing volumes). The source image appears to be missing • If a clone image is not available for the
some files. Print Server, install the System and User
software DVDs. If you do not have the
Please verify the source directory selected
System and User software DVDs, contact
includes all applicable files for the image, or
your service/support center. (You will
choose another image to restore from.
need to reconfigure Setup.)
 TROUBLESHOOTING 26

Error message on Control Panel Error message on monitor Cause and solution
(local or remote computer)

E: Drive problem. Please reboot Fiery, allow Fiery Clone Tool has detected that the The HDD is corrupted or the Print Server
windows to shutdown fully. source hard disk may be corrupted. was not shut down properly.
E:\ cannot be scanned to find the clone Solution:
images. This could be due to Windows not • Select Shut Down from the
shutting down properly. Fiery Clone Tool interface.
• Remove the Fiery Clone Tool DVD from
the media drive.
• Power on the Print Server and let it finish
booting to an idle state.
• Select Shut Down from the Control Panel
or the Windows Start menu.
N OTE : Do not use the power button or the
reset button on the Print Server to shut
down the Print Server.
• Power on the Print Server and
immediately insert the Fiery Clone Tool
DVD in the media drive. Allow the
Fiery Clone Tool to start.
• If this does not correct the problem, you
made need to reinstall software from the
System and User software DVDs.

USB disk may be corrupted. Fiery Clone Tool has detected that the USB The USB drive used to store the clone
disk may be corrupted. image may be defective.
Please verify its contents in Windows and
safely remove hardware from system tray It may have been unplugged prematurely in Solution:
before it is unplugged. windows. • Select Shut Down from the
Please verify its contents in Windows and, Fiery Clone Tool interface.
choose Safely remove hardware from system • When the Fiery Clone Tool DVD ejects,
tray before it is unplugged. reinsert it into the media drive.
• Remove the USB drive from the
Print Server.
• Power on the Print Server and let the
Fiery Clone Tool finish starting.
• Attach the USB drive to the Print Server
and try the clone procedure again.
• If the problem persists, use a different
USB drive.