JOB DESCRIPTION &

PERSON SPECIFICATION
Job title: Allied Professional Information Officer (AIO)

GOSH profile

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is an international
centre of excellence in child healthcare. GOSH is an acute specialist paediatric hospital with
a mission to provide world-class care to children and young people with rare, complex and
difficult-to-treat conditions.

Together with our research partner, the UCL Great Ormond Street Institute of Child Health,
we form the UK’s only academic Biomedical Research Centre specialising in paediatrics.
Since its formation in 1852, the hospital has been dedicated to children’s healthcare and to
finding new and better ways to treat childhood illnesses.

Great Ormond Street Hospital receives nearly 300,000 patient visits (inpatient admissions or
outpatient appointments) every year (figures from 2018/19). Most of the children we care for
are referred from other hospitals throughout the UK and overseas. There are 60 nationally
recognised clinical specialities at GOSH; the UK's widest range of specialist health services
for children on one site. More than half of our patients come from outside London and GOSH
is the largest paediatric centre in the UK for services including paediatric intensive care and
cardiac surgery.

Through carrying out research with the UCL Great Ormond Street Institute of Child Health,
University of London and international partners, GOSH has developed a number of new
clinical treatments and techniques that are used around the world.

The UK’s only academic Biomedical Research Centre (BRC) specialising in paediatrics is a
collaboration between GOSH and UCL Great Ormond Street Institute of Child Health. We are
a member of University College London (UCL) Partners, joining UCL with a number of other
hospitals – an alliance for world-class research benefitting patients.

In partnership with six other NHS trusts, we are the lead provider for North Thames Genomics
Medicine Centre, part of the national 100,000 Genomes Project.

GOSH has an Epic Connect Partnership with the Royal Marsden Hospital (RMH).
GOSH at a glance
Great Ormond Street Hospital Culture and Values

The Trust has developed the Always Values with our staff, patients and families that
characterise all that we do and our behaviours with our patients and families and each
other.

Our Always Values are that we are:

Diversity & Inclusion

Here at GOSH, we believe that improving lives for our patients begins with improving how we
learn, work and grow as colleagues. So, we’re changing. We know that we need to develop a
more inclusive culture where everyone feels seen and heard. By growing an ever more diverse
workforce, we’ll have a greater range of perspectives and knowledge in our GOSH community,
meaning that we can provide the children and young people at our hospital with even better
care. At GOSH we have opportunities for our staff to engage with colleagues through the
following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing
Abilities & Leveraging Disabilities Network), PRIDE & Women’s networks.

Job title Allied Professional Information Officer

(AIO)
Directorate EPR

Band 7

Responsible to Chief Nursing Information Officer (CNIO)

Type of contract Fixed Term (18 months)

Hours per week 37.5

Location Great Ormond Street Hospital

Budgetary responsibility None

Manages Currently no direct reports.

Main purpose of the job

• The postholder will serve as a member of the Nursing and Allied Information Officer Team.

• Use professional and clinical experience to provide advice to the wider team, contributing
to Epic optimisation, Trust-wide projects, and innovative solutions. The wider team will
include (but is not limited to):
o Electronic Patient Record (EPR) Team.
o Digital, Research Innovation and Enterprise (DRIVE) and Digital Research
Environment (DRE).
o Transformation Programme and Projects Team.

• Serve as a liaison between the EPR Team and Allied Professionals of Therapy (AHP),
Psychology and Play. Allied Professionals will include (but is not limited to):
o Dietitians
o Music Therapists
o Occupational Therapists
o Orthotists
o Physiotherapists
o Play Specialists
o Psychologists
o Speech and Language Therapists

• Be responsible for compliance with all Allied Professional related standards, protocols,
and guidelines set either by the Trust or nationally.

• Actively contribute to the AHP strategy in delivery of care, promotion of digital technology
and innovation, and visions of the future.

Key working relationships

Internal: Chief Nursing Information Officer (CNIO), Chief Clinical Information Officer (CCIO),
Chief of Allied Health Professionals, Nursing Information Officers (NIOs), Allied Health
Professional Information Officer (AIO), AHP Heads of Service, EPR Senior Management
Team, EPR Analysts, Medical Information Officers (MIOs), Transformation Team, DRIVE and
DRE Teams, Clinical AHP; Play and Psychology Professionals, Information; Communication
and Technology (ICT) Team.

External: Clinical and digital AHP teams within other organisations, RMH Connect Team,
suppliers of services to the EPR, ICT and DRIVE teams.
Main duties and responsibilities:

1.0 Communication & Collaboration

• Collaborate with the CNIO, CCIO, Information Officers (NIO, AIO, MIO), and other GOSH
clinical IT champions, to design future clinical and research processes and workflows,
within the EPR.

• Maintain and support a trust wide Transforming Care Link group of AHP, Play, and
Psychology members, to promote staff development with adoption of new systems and
digital functionality.

• Provide subject matter expertise to support future development and implementation of the
EPR programmes optimisation plans; including supporting delivery of the Epic Thrive
Programme.

• Support local allied professional teams to ensure they are prepared for any planned or
unplanned Epic downtime events.

• Trouble-shoot issues with clinical teams providing ‘at the elbow’ support. Feeding back to
the wider team as necessary.

• Maintain good relationships with all Heads of AHP services to leverage best practices and
distribute knowledge internally to inform them of plans and strategies.

• Support the training team in designing training programmes for clinical staff.

2.0 Strategy & Leadership

• Participate in transformation projects to support benefits realisation and service

development; to improve clinical working and support patient care.

• Support strategic plans for the organisation, representing any allied professional needs,
and participating in the creation of a relevant strategies.

• Ensure strong clinical governance and change management support in the identification,
development, planning, and implementation, of changes.

• Support clinical and EPR staff with testing and upgrading of the EPR system.

• Support advancement of clinical and business intelligence systems capable of reporting

variables to evaluate patient outcomes, support research and operational improvement
across the continuum of care.
3.0 Quality & Patient Safety

• Promote the adoption of digital working to optimise operational efficiency and reduce
documentation and digital burdens.

• Support clinical leadership to monitor and analyse key performance indicators as pertains
to digital documentation standards and business continuity.

• Support quality improvement efforts to ensure a consistent approach in promoting practice

that supports standards of care and positive clinical outcomes.

• Act as a change agent working with AHP’s and service leadership teams in the
identification, development, planning, implementation, and measurement of EPR changes
to support quality patient care and professional practice.

• Support the development of using data to support clinical workflows and improving patient
outcomes.

• Ensure changes are understood and reflect the needs of the patient, maintaining clinical
safety, quality, performance, and patient and staff experience.

• Interpret, collect, analyse, and report data to nursing leadership on patient safety issues
and outcomes.

• Develop and maintain standards of care that inform evidence-based practice, quality of
care, patient safety, and clinical workflows.

• Ensure allied professional practices and corresponding policies and procedures related to
health IT follow appropriate national regulations and standards.

• Ensure that service leads are familiar with and trained to read data available to them.

4.0 Technology

• Support delivery of the digital roadmap that defines health IT requirements for allied
professionals and other disciplines as they relate to the strategic plan.

• Provide support and leadership in disaster planning and recovery strategies consistent
with principles of high reliability.

• Encourage surveillance and reporting of errors where health IT is a contributing factor.

• Support the implementation of downtime readiness procedures and internal reporting

regarding system response time and service level agreements for connectivity and
operational effectiveness of health IT.

5.0 Professional
• Actively participates in own professional development, adhering to professional governing
bodies, governance structures, including re-registration or revalidation requirements.

• Engage with allied professional staff and the wider trust in 1-1 meetings, team meetings
and workshops/presentations to large groups of staff to communicate the benefits of a
new digital way of working and persuade those resistant to change to adopt new working
practices.

• Maintain confidentiality with patient records and staff information, and lead by example
around information governance.

• Work with teams and stakeholders to assess and facilitate agreement for changes to
workflows in order to improve efficiency, patient flow and/or patient experience; whilst
managing expectations.

• Understand the build responsibility for elements of Epic applications to support decision
making around optimisation of workflows.

• Serve as a champion for all allied professional related transformation projects and
innovations that support efficiency and effectiveness for patients and end users, with a
primary goal of advancing AHP’s clinical practice.

• Be responsible for own area of work, working autonomously to plan and organise
workload to meet multiple and often conflicting deadlines.

• Support GOSH’s vision of being the world’s leading research hospital.

• Undertake additional, specific project under the direction of the CNIO.

This job description is intended as an outline of the areas of activity and can be amended in
the light of the changing needs of the service and will be reviewed as necessary in conjunction
with the post-holder.

Other information

Great Ormond Street Hospital for Children NHS Foundation Trust is a dynamic organisation,
therefore changes in the core duties and responsibilities of this role may be required from time
to time. These guidelines do not constitute a term or condition of employment.

Confidentiality

On appointment you may have access to confidential information which must only be disclosed
to parties entitled to receive it. Information obtained during the course of employment should
not be used for any purpose other than that intended. Unauthorised disclosure of information
is a disciplinary offence.

Emergency Planning
In accordance with the organisation’s responsibilities under the Civil Contingencies Act 2004,
you may be required to undertake alternative duties as is reasonable directed at alternative
locations in the event of and for the duration of a significant internal incident, major incident or
flu pandemic.

Human Rights

You are required to comply with the regulations of the Human Rights Act 1998 during the
course of your employment.

Sustainable Development

You will be required to demonstrate a personal commitment to the Trust’s Sustainable

Development Plan and to take personal responsibility for carrying-out your work duties in a
way which is compliant with this Plan.

The GOSH Learning Academy (GLA)

Staff education and training influences every stage of the patient journey. Be it the
communication skills of the medical secretary planning a patients’ stay, the multi-professional
team caring for them on the ward, the leadership skills of our corporate and operational teams,
or the administrator planning their transport home – each member of staff needs the up-to-
date knowledge, skills, and capabilities to provide our patients with exceptional care. We have
a number of opportunities for staff available through the GOSH Learning Academy:
 PERSON SPECIFICATION
This table lists the essential and desirable requirements needed in order to perform the job effectively. Candidates
will be shortlisted based on the extent to which they meet these requirements. Evidence for suitability in the role will
be measured via a mixture of application form, testing and interview.

Assessment
GOSH Culture and Values Essential Desirable
method
Our Always values
• Always welcoming
• Always helpful E
A/I
• Always expert
• Always one team
Equality, Diversity & Inclusion
Knowledge and understanding of diverse backgrounds and
E A/I
perspectives.
Understanding of Diversity and Inclusion challenges in the
E A/I
workplace.
Academic/Professional qualification/Training
Professional qualification representative of allied
E A/I
professionals

Relevant First Degree in health care related subject E A/I

Evidence of ongoing dynamic continuing professional

E A/I
development
Informatics or Leadership qualification D A/I
Experience/Knowledge
Extensive and up to date knowledge of AHP and other
clinical, administrative, and operational workflows and E A/I
processes within a hospital environment
Excellent clinical and managerial knowledge of one or more
specific area, including knowledge of relevant operational E A/I
policies and procedures
Experience of using an EPR in clinical practice E A/I
Previous NHS experience as a team leader at a senior level D A/I
Knowledge of Information Governance, SOP’s and other
E A/I
professional standards of practice or other regulations.
Experience of change management and problem solving E A/I
Experience of delivering benefits in a healthcare setting
through the implementation and deployment of clinical D A/I
systems and associated technology
 Experience of identifying, reporting, and managing clinical
E A/I
risk and taking action to improve processes
Experience of line-managing staff, including performing
D A/I
appraisals
Skills and Abilities
Ability to work across professional teams and
E A/I
organisational boundaries
Excellent verbal and written communication skills,
including the ability to impart complex information and
E A/I
knowledge and/or present to others in a clear and concise
manner
Excellent presentation skills E A/I
Ability to lead, manage and motivate staff into achieving a E A/I
common goal
Ability to delegate, prioritise, and manage conflicting
E A/I
demands
Ability to work under significant pressure to achieve
E A/I
deadlines whilst managing frequent interruptions
Ability to cope with unpredictable and intense situations E A/I
Ability to resolve problems and conflicts by making
informed decisions based on complex facts from a range E A/I
of sources
Flexible approach to working hours E A/I

Criteria Key: Essential: E Desirable: D

Review Method: Application form: A Interview: I Test: T