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Om - 2 Part A

Operations management involves managing processes that create goods and services. It focuses on quality, cost, and time, which must be balanced. Inputs like labor, materials, and equipment are transformed into outputs through various processes. The scope of operations management ranges across product design, process selection, quality improvement, and more. It is important for improving productivity and meeting customer needs. For example, DHL provides integrated logistics solutions globally and domestically through divisions like DHL Express. It aims to provide fast, efficient, and sustainable delivery through continuous improvements and innovations in its operations.

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76 views

Om - 2 Part A

Operations management involves managing processes that create goods and services. It focuses on quality, cost, and time, which must be balanced. Inputs like labor, materials, and equipment are transformed into outputs through various processes. The scope of operations management ranges across product design, process selection, quality improvement, and more. It is important for improving productivity and meeting customer needs. For example, DHL provides integrated logistics solutions globally and domestically through divisions like DHL Express. It aims to provide fast, efficient, and sustainable delivery through continuous improvements and innovations in its operations.

Uploaded by

Sourabh Bhaumik
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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INTERNATIONAL SCHOOL OF BUSINESS $ MEDIA

Operations Management- 2
Assignment Part A
Rashi Nigam 11/12/2011

Roll- V3033 Section- A

Demonstrating the effective application of Operations Management and how to improve Strategic Performance of an organization.

INDEX INTRODUCTION QUALITY, COST & TIME TRANSFORMATION PROCESS SCOPE OF OPERATIONS MANAGEMENT TYPES OF OPERATIONS MANAGEMENT MULTINATIONAL COMPAN IMPORTANCE OF OPERATIONS MANAGEMNT CUTTING EDGE AND OPRATIONS MANAGEMENTS IN DHL CONCLUSION REFERENCES

Operations Management- 2 Assignment- Part A Introduction


Operations management is the management of that part of an organization that is responsible for producing goods and/or services. There are examples of these goods and services all around us. Every book we read, every video we watch, every e-mail we send and every medical treatment we receive involves the operations functions of one or more organizations. The operations function in business can also be viewed from a far reaching perspective. The collective success or failure of companies operations functions has an impact on the ability of a nation to compete with other nations and on the nations economy. Operations Management: The management of systems or processes that create goods or provide services.

Project triangle of Operations Management


Quality, Cost & Time quality

cost

time

The three main factors important for the success of any project are cost, quality and time. These are interlinked with each other. A project manager has to take care of all these factors. Cost- project should be completed within budget. Time- project should be completed in schedule. Quality- it is very important for the realization of performance objectives.

Transformation Process
In operations management it means conversion of inputs into outputs. The inputs are the resources namely Land, Labour, Capital, Material, Machines etc. the inputs get converted into outsput which can be a Tangible good or Intangible services, or the combination of both. Operations management is basically managing thee processes.

Input ----

Transformation Process

---- Output

Illustration---

Hospital

Inputs Doctors, nurses Hospitals Medical supplies Laboratories

Processing examination Surgery Monitoring Therapy

Output Treated patients

Food processor

Inputs Raw vegetables Metal sheets Energy, labour Building Equipment

Processing cleaning making cans cooking, packing labeling

Output Canned Vegetables

SCOPE OF OPERATIONS MANAGEMENT


The scope of operations management ranges across the organization. Operations management people are involved in product and service design, process selection, selection and management of technology, design of work systems, location planning, facilities planning, and quality improvement of the organizations products or services. The operations function includes many interrelated activities such as forecasting, capacity planning, scheduling, managing inventories, assuring quality, motivating employees etc.

TYPES OF OPERATIONS MANAGEMENT


Goods Producing Farming, mining, construction, manufacturing, power

Storage/ Transformation

Warehousing, trucking, mail service, moving, taxis

Exchange

Retailing, wholesaling, financial advising, renting

Entertainment

films, radio. Tele visions, plays, concerts, recording

Communications

newspapers, radio and tele vision newscast, telephone,internet

MULTI NATIONAL COMPANY (MNC)


A multinational is a company that has extensive involvement in International business owning or controlling facilities in more than one country. In other words an MNC is an enterprise manages production or delivers services in more than one country. It can also be referred as multinational corporation. It is a corporation that has its headquarters in one country known as the home country , and operates in several other countries, known as the host companies. Example---- DHL

IMPORTANCE OF OPERATIONS MANAGEMENT


Operations management is important to an organizations manager for mainly two reasons. First it can improve productivity, which improves an organizations financial health. It can help organizations meet customers competitive priorities. Planning----Work design should be in desired parameters. Proper goals and deadlines Complex interrelated tasks requiring specialized skills. Scheduling ---Getting right people at the right place. Proper assembly lines etc. Controlling----CPM critical path method CQRB cost quality resources and budget PERT program evaluation and review technique

DHL
In India India is on the fast track to growth. With increasing trade opportunities, DHL is well positioned to provide customers with integrated end to end solutions across domestic and international express, covering road and air ways. DHL india offers customers comprehensive logistics solutions through their four logistic units.

DHL express Blue Dart express DHL global forwarding DHL supply chain

Cutting edge
Providing sustainable competitive advantage over customers by getting their products to market more faster and efficient than other courier service providers. This means KAIZENS I operations. Which means continuous improvements ad innovations in service. They can turn complex customer requirements into simple solutions through use of technology by providing up to date information to its customers. Where ever the courier has to be sent, global or national, cutomers should get every details accicible to them at their computer screens or just by a call. It should provide pick up services which should be easily available whenever and wherever, just by dialing a number.

Operations Management in DHL


Transportation of good or merchandise to an agreed destination. On time delivery of goods. Managing the operations such that low costs can be maintained which will lead to optimum pricing of their services. Maintaining sufficient employees to meet specific requirements. Providing environment friendly operations by reducing use of papers, for example, as much as possible Providing services like on the same date, same day or time definite services. Providing everything a customer can want. Keeping the centralized internal services up to date ad on time, etc.

CONCLUSION
IN SHORT Operations Management is responsible for producing goods and providing services. As such, it is the core function of every business organization. Operations management plans and coordinates the use of the organizations resources to convert inputs into outputs. Operations decisions involve design decisions and operating decisions. Design decisions are strategic, they relate to capacity planning, product design, layout design, and selecting locations for facilities. Operating decisions relate to quality assurance, scheduling, inventory management, and project management. The importance and scope of operations management in todays world is very high. By improving its operations, a company can gain competitive advantage over others, and can build customer loyalty by providing high customer satisfaction.

REFERENCES
Operations management book by William J Stevenson Operations Management notes http://www.dhl.co.in http://entrepreneurs.about.com http://www.citeman.com Wiki pedia

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