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0. Introduction to Operations Management

Operations Management involves the design, operation, and improvement of production systems for a firm's products or services, distinguishing it from Operations Research and Industrial Engineering. It encompasses the management of resources to deliver goods and services, requiring strategic decisions in production rates, quality, and inventory. The field includes various domains such as strategy, processes, supply chain design, planning, and scheduling.

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4 views

0. Introduction to Operations Management

Operations Management involves the design, operation, and improvement of production systems for a firm's products or services, distinguishing it from Operations Research and Industrial Engineering. It encompasses the management of resources to deliver goods and services, requiring strategic decisions in production rates, quality, and inventory. The field includes various domains such as strategy, processes, supply chain design, planning, and scheduling.

Uploaded by

divyashreem240825me
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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23-12-2024

Introduction to
Operations
Management
Dr. V. Madhusudanan Pillai
Professor
NIT Calicut

Operations Management -
Defined
 Operations Management is defined as
the design, operation, and improvement
of the production systems that create the
firm’s primary products or services

 It
is a business function like HRM, Finance,
and Marketing

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23-12-2024

Seemingly similar terms


 Itis usually confused with Operations
Research and Management Science
(OR/MS) and Industrial Engineering (IE)
 OR/MS is the application of quantitative
methods to decision making in all fields
 IE is an engineering discipline

What is operations
management?

 Operations management deals with the design and


management of products, processes, services and
supply chains
 It considers the acquisition, development, and
utilization of resources that firms need to deliver the
goods and services their clients want

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23-12-2024

Defining Operation
 An operation is the process by which a
company or organization converts raw
materials, labor and capital into a final
product or service.
or
 Operation refers to processes that are
used to transform the resources employed
by a firm into products and services
desired by customers

Examples for operation


 In an automobile company, materials and
labor are transformed by manufacturing
operations into cars.
 In a hospital, nurses and doctors use
medicines, care and equipment to help sick
patients become healthy.
 In a bank, staff members use computers and
systems to manage the flow of money among
accounts and provide customers with
statements and other banking services.

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23-12-2024

Some development in the


book Title

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23-12-2024

• See 14e
Cover
page

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23-12-2024

Association for Supply Chain


Management

 https://en.wikipedia.org/wiki/Association_for_S
upply_Chain_Management

Certifications from ASCM

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23-12-2024

Why Operations Management


is important?
 Ifyou are interested to become a great
manager, the topics of Operations
Management is important for achieving
this goal
 A rupee saved in how a product is
produced or distributed results directly in
an extra rupee of profit

Operations Management
Decisions
 Whatever the operation, decisions have
to be made to establish production rates,
work schedules for employees, forecast
demand for products and services,
improve and maintain quality, ensure
adequate inventory, transport and store
products and materials, and order
materials and parts.

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23-12-2024

Operational Decision
techniques
 ManagerialTechniques
 Computing Technologies

Realm of Operations
Management
 Broadclassification based on OSM by
chase et al. edn: 12
➢ Strategy
➢ Processes
➢ Supply chain design
➢ Planning and controlling the supply chain
➢ Scheduling

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23-12-2024

Strategy Domain
 Operations and supply strategy
➢ Subsection: Linear programming
 Projectmanagement
 Product and service design

Process Domain
 Strategic capacity management
➢ Learning curves
 Process analysis
➢ Job design and work measurement
 Manufacturing processes
➢ Facility layout
 Service processes
➢ Waiting line analysis
 Six-sigma quality
➢ Process capability and SPC

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23-12-2024

Supply chain Design Domain


 Supply chain strategy
 Logistics and facility location
 Lean manufacturing
 Operations consulting and reengineering

Planning and Controlling the


supply chain Domain
 Enterprise resource planning system
 Demand management and forecasting
 Aggregate sales and operations planning
 Inventory control
 Material requirements planning

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23-12-2024

Scheduling Domain
 Scheduling
 Simulation
 Constraint management

Any questions?

11

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