ATM Application Software Manual

V05.00.40 and later

© Genmega 2024
 ATM Application Software V05.00.4x

TABLE OF CONTENTS

1 OPERATOR FUNCTION MENU ........................................................................................ 5

1.1 SERVICE MENU ....................................................................................................................... 6
1.2 OPERATOR FUNCTION – MAIN MENU .................................................................................. 7
1.3 ACCESSING THE MENU FROM AN ERROR .......................................................................... 8
1.4 MENU CONTROLS ................................................................................................................... 9
2 SETTLEMENT MENU ...................................................................................................... 10
2.1 ADDING CASH TO THE ATM ................................................................................................. 10
2.2 CASH LOG .............................................................................................................................. 11
2.3 DAY TOTAL ............................................................................................................................. 12
2.4 CASSETTE TOTAL ................................................................................................................. 13
2.5 TRIAL CASSETTE TOTAL / TRIAL DAY TOTAL .................................................................... 13
2.6 QUICK SETTLEMENT ............................................................................................................. 13
3 JOURNAL MENU............................................................................................................. 14
3.1 EJ UPLOAD (Electronic Journal Upload) ................................................................................ 14
3.2 PRINT JOURNAL .................................................................................................................... 15
3.3 LAST X PRINT ......................................................................................................................... 17
3.4 CLEAR TRANSACTION SEQUENCE NUMBER .................................................................... 17
3.5 VIEW JOURNAL ...................................................................................................................... 17
3.6 MARK JOURNAL READ .......................................................................................................... 17
3.7 COPY JOURNAL & SETUP TO EXTERNAL DEVICE (USB / SD) ......................................... 18
3.8 COPY / LOAD ATM SETUP .................................................................................................... 18
4 REPORTS MENU............................................................................................................. 19
4.1 ERROR CODE ........................................................................................................................ 19
4.2 S/W VERSION ......................................................................................................................... 19
4.3 PRINT ALL SETUP .................................................................................................................. 19
4.4 EVENT LOG ............................................................................................................................ 20
4.5 ERROR SUMMARY ................................................................................................................ 20
4.6 STATISTICS ............................................................................................................................ 21
4.7 REJECT ANALYSIS ................................................................................................................ 21
4.8 SUMMARY LOG ...................................................................................................................... 22
5 DIAGNOSTICS MENU ..................................................................................................... 23
5.1 CDU - CASH DISPENSER ...................................................................................................... 23
5.2 PRINTER ................................................................................................................................. 24
5.3 MODEM ................................................................................................................................... 24
5.4 PINPAD ................................................................................................................................... 24
5.5 CARD READER ....................................................................................................................... 24
5.6 AGING ..................................................................................................................................... 24
5.7 FLICKER .................................................................................................................................. 25
5.8 SENSOR VIEW ....................................................................................................................... 25
6 CUSTOMER SETUP MENU ............................................................................................ 27
6.1 CHANGE MESSAGE ............................................................................................................... 28
6.1.1 WELCOME MESSAGE .................................................................................................... 28
6.1.2 WELCOME TEXT COLOR ............................................................................................... 29
6.1.3 RECEIPT HEADER .......................................................................................................... 29
6.2 BIN LISTS ................................................................................................................................ 30
6.3 EXTRA BIN .............................................................................................................................. 31
6.4 OPTIONAL FUNCTIONS ......................................................................................................... 32
6.4.1 LOCATION NAME ............................................................................................................ 32
6.4.2 SELECT RECEIPT ........................................................................................................... 32
6.4.3 TRANSFER TO CREDIT .................................................................................................. 32
6.4.4 COM ERROR RECEIPT................................................................................................... 32
6.4.5 BALANCE OPTIONS........................................................................................................ 33
6.4.6 EMV SETTINGS – AID LIST ............................................................................................ 34
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6.5 CHANGE PROCESSOR ......................................................................................................... 37

6.5.1 COMMUNICATION .......................................................................................................... 37
6.5.2 MESSAGE FORMAT........................................................................................................ 38
6.5.3 SSL DATA FORMAT ........................................................................................................ 38
6.5.4 STANDARD 3 OPTIONS.................................................................................................. 38
6.5.5 DCC TRAN OPTIONS ...................................................................................................... 39
6.5.6 GENLINK .......................................................................................................................... 40
6.5.7 SSL MENU – SSL CONFIGURATION ............................................................................. 40
6.5.8 PROCESSOR OPTIONS ................................................................................................. 41
6.6 SURCHARGE MODE .............................................................................................................. 42
6.6.1 SURCHARGE MODE ....................................................................................................... 42
6.6.2 MASTER ACCESS ONLY ................................................................................................ 42
6.6.3 SURCHARGE OPTIONS ................................................................................................. 43
6.6.4 CREDIT SURCHARGE .................................................................................................... 43
6.6.5 BALANCE FEE NOTICE .................................................................................................. 44
6.6.6 ALLPOINT CARD NOTICE .............................................................................................. 44
6.6.7 SHOW SURCHARGE ...................................................................................................... 44
6.6.8 TIERED SURCHARGE .................................................................................................... 45
6.6.9 SURCHARGE OWNER .................................................................................................... 48
6.6.10 SURCHARGE AMOUNT ................................................................................................ 48
6.6.11 PERCENT ...................................................................................................................... 48
6.6.12 SURCHARGE USE ........................................................................................................ 48
6.7 SCREEN GRAPHICS and BRANDING ................................................................................... 49
6.7.1 BRANDING....................................................................................................................... 50
6.7.2 VIDEO AD FUNCTION SETUP ........................................................................................ 51
6.7.3 SCREEN MODE ............................................................................................................... 53
6.7.4 AD TIMER ........................................................................................................................ 54
6.7.5 ADVERTISE MODE ......................................................................................................... 54
6.8 COUPON SETTING, LOGO .................................................................................................... 55
6.8.1 LOGO EN/DISABLE ......................................................................................................... 55
6.8.2 RECEIPT COUPON ......................................................................................................... 56
6.9 CLEAR NVRAM – JOURNAL .................................................................................................. 57
7 SYSTEM SETUP MENU .................................................................................................. 58
7.1 SET CLOCK ............................................................................................................................ 58
7.2 OPTIONAL LANGUAGES ....................................................................................................... 59
7.3 SPEAKER VOLUME ................................................................................................................ 60
7.4 ISO TRACK ............................................................................................................................. 60
7.5 OUT OF SERVICE TIME SETUP ............................................................................................ 61
7.6 CHANGE PASSWORDS ......................................................................................................... 62
7.7 DEVICE SETUP ...................................................................................................................... 64
7.7.1 ATM TCPIP SETUP ......................................................................................................... 65
7.7.2 CAMERA SETUP / GenCam ............................................................................................ 67
7.7.3 CDU SETUP ..................................................................................................................... 69
7.7.4 CDU SECURITY/ CDU BINDING ..................................................................................... 70
7.7.5 CARD READER SETUP .................................................................................................. 76
7.7.6 NFC READER .................................................................................................................. 76
7.7.7 EPP FLICKER ALWAYS ON ............................................................................................ 76
7.7.8 APPLICATION UPDATE .................................................................................................. 77
7.8 SET REBOOT TIME ................................................................................................................ 78
7.9 SERIAL NUMBER ................................................................................................................... 79
8 HOST SETUP MENU ....................................................................................................... 80
8.1 KEY MANAGEMENT ............................................................................................................... 80
8.1.1 INITIAL ATM SETUP – F0030 ......................................................................................... 81
8.1.2 KEY MODE....................................................................................................................... 82
8.1.3 MASTER KEY INDEX ...................................................................................................... 82
8.1.4 CHECK MASTER KEY ..................................................................................................... 83
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8.1.5 EDIT MASTER KEY ......................................................................................................... 83

8.1.6 CHANGE PASSWORD .................................................................................................... 83
8.2 TERMINAL ID NUMBER ......................................................................................................... 85
8.3 CONNECT TIMER ................................................................................................................... 85
8.4 SET ROUTING ID NUMBER ................................................................................................... 85
8.5 HOST PHONE / HOST IP ........................................................................................................ 85
8.6 SET HOST IP or HOST TELEPHONE .................................................................................... 86
8.6.1 CHANGE HOST IP ADDRESS & PORT .......................................................................... 86
8.6.2 CHANGE HOST TELEPHONE ........................................................................................ 86
8.6.3 CONFIGURATION ........................................................................................................... 86
8.6.4 DOWNLOAD KEY ............................................................................................................ 86
8.6.5 MAC ADDRESS SYNC .................................................................................................... 87
8.7 HEALTH CHECK MESSAGE .................................................................................................. 88
8.8 REMOTE MONITOR SYSTEM (RMS) .................................................................................... 89
8.8.1 RMS RECEIVE EN / DISABLE......................................................................................... 89
8.8.2 CHANGE RMS PASSWORD ........................................................................................... 89
8.8.3 RMS RECEIVE PORT ...................................................................................................... 89
8.8.4 RMS DEVICE ................................................................................................................... 89
8.8.5 RMS SEND (ERR)............................................................................................................ 90
8.8.6 RMS HOST....................................................................................................................... 90
8.8.7 JOURNAL SEND .............................................................................................................. 91
8.8.8 RMS SCHEDULE ............................................................................................................. 92
8.8.9 RMS TEST CALL ............................................................................................................. 93
8.9 SCHEDULED TOTAL .............................................................................................................. 94
9 TRANSACTION SETUP MENU ....................................................................................... 95
9.1 DISPENSE LIMIT .................................................................................................................... 95
9.2 DENOMINATION ..................................................................................................................... 96
9.3 FAST CASH ............................................................................................................................. 99
9.4 DISPENSE METHOD ............................................................................................................ 100
9.4.1 BALANCE CASSETTE ................................................................................................... 100
9.4.2 DISENSE LEAST NUMBER OF NOTES ....................................................................... 100
9.4.3 SELECT NOTES ............................................................................................................ 101
10 APPENDIX ..................................................................................................................... 102
10.1 Appendix A – Error Code List .............................................................................................. 103
10.2 Appendix B – Master Key Entry ........................................................................................... 147
10.3 Appendix C – Extra BIN List ................................................................................................ 154
10.4 Appendix D – Advertisement Graphics ................................................................................ 160
11 WARRANTY & SERVICE .............................................................................................. 170
11.1 OBTAINING SERVICE ........................................................................................................ 171
11.2 PART ORDER WARRANTY ................................................................................................ 171
11.3 ORDERING WARRANTY PARTS ....................................................................................... 171
11.4 PARTS ORDER RETURNS ................................................................................................ 171

Updates / Revisions:

12 / 2023 = Previous release on 9/8/20 has been archived.

This release begins at V05.00.40 – for previous versions, please see the older manual.
2 / 2024 = Added updates for V05.00.44 software
9 / 2024 = Changed Dispense Limit value

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Genmega ATM Software

The purpose of this manual is to explain and detail the operations and functions of the software
installed on your Genmega ATM.

This manual covers software V05.00.40 and later. For earlier revisions of software, please refer to the
archived manual. Please note that this manual is for the ‘US Standard’ (V05) version – if you’re using
a custom software like ATM Plus (C05) or PAI Software (P05) – the menus and options may be
different.

Throughout this manual, where applicable – there are hyperlinks to our

YouTube channel, where we can provide content in greater detail. If
the hyperlinks in this manual do not work – please go to YouTube and
search using the keywords above the link.
Our YouTube Channel is called ‘Official Genmega’

1 OPERATOR FUNCTION MENU

To access the Operator Menu from the ‘Welcome’ screen, press these keys in order:
[ENTER] – [CLEAR] – [CANCEL] – [1] – [2] – [3]. Then enter your password.

If the ATM is already out of service, then press the ‘OP’ button in the lower right of the screen.

Note: The Operator Function menu can only be accessed when the machine is either in service
(“insert your card” screen) or in an “out of service” condition. If the machine is attempting to connect
to the host or initializing, you will not be able to use the key commands to access the Operator
Function Menu.

If you have difficulty accessing the Operator Menu, power off the ATM and then either open the vault
door or remove the cassette from the dispenser and then power back on. This will force the ATM to
an ‘Out of Service’ condition and allow access via the OP button.

Once you successfully completed the key

combination, you will be prompted to enter a
password. There are 3 levels of passwords.

• Operator Password (allows access to basic

menu structure)
• Service Password (allows access to basic
and diagnostic menus)
• Master Password (allows access to all
menus including setup parameters)

You must press ENTER key after typing the

password!

WARNING: Genmega highly recommends changing your passwords from default as soon as possible.
Keep all passwords safe and restrict access to non-authorized personnel.

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1.1 SERVICE MENU

When logging into the Operator Function Menu using the ‘Master Password’ you’ll be presented with a
Select Service menu before accessing the Operator Function Menu.

This menu will give access to optional functions and third-party applications, which have been added
to your ATM software. Check with your Host Processor to see if they support any of these
applications, or contact the company regarding subscription to their services.

As of V05.00.42 the following optional services are available from this menu – for more information,
please contact these companies directly or speak with your ATM Distributor:

LeadEx = http://www.leadexsolution.com
LibertyX Bitcoin = www.libertyx.com
GivePay = No longer supported

Cardless ATM Applications – (check with your ATM Host or Distributor)

Pocketbook
Mastercard Cash Pickup

Otherwise select [ATM OP] from the menu below to continue with ATM programming.

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Shown below is the full Operator Function menu, depending on which password you entered
(Operator, Service, or Master) you may not have access to certain functions.

For example, if you use an operator password you will not see the Host Setup button, and you will not
have access to that menu.

Please note that if you are using a Through-The-Wall ATM with a Rear Service Panel, some of the
menu options and functions will not be available regardless of the password. For example, you must
use the front screen and keypad to enter your Master Keys.

1.2 OPERATOR FUNCTION – MAIN MENU

From the main Operator Function Menu, you can see basic status information in the center section.

This includes:

The ATM Status Code – 000000 = Normal (no error)

The ATM Date and Time (local time at the ATM)

Current Application Software version (V05.00.42) and mainboard type (A5 / A6 / A7)

V05 is the US Standard version of software

- P05 (PAI) and C05 (ATM Plus) are optional software versions specific to those companies

ATM Serial Number TYAH001234

Terminal ID and Routing ID numbers
Bill Counts for Cassettes 1-4 (if cassette not used then N/A appears)

CDU Status – Displays status of CDU Binding / Security option.

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1.3 ACCESSING THE MENU FROM AN ERROR

Step 1

From this screen, press [OP] Operator Menu, to

enter the Operator Menu.

[ DEV INI ] - Will reinitialize the machine and reboot.

TIP: When you are first programming a machine, if

you are not sure if everything has been entered,
press Cancel and back out of the menu. If there are
required options not yet programmed, the Error
code will let you know. Any codes in the Fxxxx
range are required programming fields.

Step 2

When “Enter password” is displayed, you should

enter the Master, Service or Operator Password to
continue.

Remember to press the ENTER key after typing

password.

If you press Enter after entering a password and

you go back to the Out of Service screen – that
means the password was incorrectly entered.

Step 3

NOTE: If the ATM goes out of service, and the [DEV

INI] or [OP] menu buttons do not appear on screen.

Press [ENTER] – [CLEAR] – [CANCEL] – [1] – [2] –

[3] keys to access the menu.

If your ATM goes out of service and you do not see a reason or error code message, enter the
Operator Menu and it should be listed at the top of the screen for ATM Status shown on page 7.

You can also check the Journal or Error Summary Report, outlined later it this manual.

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1.4 MENU CONTROLS

LCD display Function Key layout

This keypad layout and table below will help while learning how to input text and numbers while
programming your Genmega ATM. When in a text entry screen, the F1, F3 and F5 keys are used to
switch character maps between upper and lower case as well as special characters.

0 1 2 3 4 5 6 7 8 9
0 Q A D G J M P T W
F1
. Z B E H K N R U X
Alphabet
Upper , space C F I L O S V Y
1 2 3 4 5 6 7 8 9
0 q a d g j m p t w
F3
. z b e h k n r u x
Alphabet
Lower , space c f i l o s v y
1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
F5
. ! @ # $ % ^ | * \
Number
Special , ( ) < > [ ] { } :
& ~ ‘ + - = _ / ? ;

The above table is displayed on screen when entering text, this is for reference only.

NOTE: When in any text entry screen, pressing the ‘blank’ key on the keypad will duplicate the
last entered character.

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2 SETTLEMENT MENU

The Settlement menu controls how many bills have been added to the ATM as well as generating Day
Total and Cassette Total reports. The ATM will communicate with the dispenser installed in your
machine and represent the correct number of cassettes in the above menu.

NOTE: If your ATM cannot communicate with the dispenser, you must fix that before you can use this
menu. Otherwise all Bill Count values will be N/A indicating no cassette detected.

Bill Count values will show as [Number of Bills] and [Number of Bills x Denomination]
For example above 100 ($2000) would represent 100 $20 bills loaded or $2000.

2.1 ADDING CASH TO THE ATM

There are several options to add cash to the ATM. The purpose of these different methods is offer
flexibility to the cash loader. Examples below assume you have the ATM set for $20 bills.

SET CASSETTE – Press Set Cassette and enter an amount for each cassette. This value then
becomes the total number of bills currently loaded in the cassette.
Example - Current Bill Count = 0 ($0) and you enter 130 (adding 130 notes to the cassette)
Now the bill count shows as 130 ($2600)

ADD CASSETTE – Press Add Cassette and the amount entered will be added to the amount that
currently shows on the screen. You can use this if you want to add bills to a cassette, which currently
contains money.
Example – Current Bill Count = 100 ($2000) and you enter 30 (adding 30 notes to the cassette)
Now the bill count shows as 130 ($2600)

SUBTRACT CASSETTE – Pressing this allows you to remove (subtract) an amount from the existing
bill count. Example – Current Bill Count = 130 ($2600) and you enter 100 (subtracting 100 notes from
the cassette) the bill count now shows as 30($600)

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2.2 CASH LOG

The Cash Log function records all additions or subtractions of cash to or from the bill count. This
menu provides a Date / Time in addition to a before and after bill count and the change that was made
to each cassette(s). Note that all cash functions still appear in the ATM journal as well.

You can use the screen menu to move though the pages of entries and then print a summary of
events. The printed report looks like this:

The Cash Log Printed Report includes:

Date / Time
ATM Serial Number
Terminal ID Number

Each event recorded shows the time and date along

with the Cassette number (CST1~4).

The next line shows the number if bills before the

change, then what type of change occurred and then
the result.

In the first entry shown, the beginning cash count is 0

then a ‘SET’ cash event occurred, where the amount
was entered as 100.

If an Add or Subtract event is recorded it will show as

+(number of bills) or –(number of bills)

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2.3 DAY TOTAL

The Day Total function keeps a running total of

the ATMs transaction activity. When you press
day total, the ATM will print a report showing
transaction totals starting from the last time a
day total was done until now. At the same time,
the ATM will connect to the Host Processor
and retrieve their totals for the same time
period. To the left is an example of a Day Total
Report. Once the report is printed, the ATM
will reset these values to 0 and begin recording
from this point.

One thing to keep in mind when doing a Day

Total is that the Host (or Processor) cuts off
their transactions at a certain time every day.
If you perform a Day Total report before or after
the processor has done their cut off, you may
see discrepancies between what the terminal
had reported and what the host reports.

To avoid this, check with your Host Processor regarding the approximate cut off time. Try to schedule
your Day Totals report at this same time. Remember that if you do not match your processor, the
missing transaction(s) will usually appear on the next total. If you are unable to do your Day Total at
the same time each day you can also program the machine to do a ‘Day Total” automatically.
See Section 8.9 Scheduled Total.

NOTE: If the printer is offline and unable to print this report, or if the ATM cannot communicate with
the Host to obtain the totals, there will be an error indicating why – and the report will not process.

After the Day Total has printed you will be prompted on the screen that the total has printed and to
press the Enter key to return to the menu.

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2.4 CASSETTE TOTAL

The Cassette Total function prints a report
detailing the number of bills that have been
loaded into the cassette and how many
bills were dispensed, either to the
customer, the reject bin or used during a
dispenser test. This report will show totals
from the last time you ran a Cassette Total
to the current date. After the Cassette
Total has been printed, all the values will
reset to zero.

NOTE: Running a Cassette Total is the

only way to clear the Settlement value back
to zero bills. After the Cassette Total has
printed you will be prompted on the screen
that the total has printed and to press the
Enter key to return to the menu.

If the ATM receipt printer is offline or not

able to print, the Cassette Total will not
complete.

2.5 TRIAL CASSETTE TOTAL / TRIAL DAY TOTAL

These reports are identical to pressing Day Total or Cassette Total, the only difference being that
they will not zero out the amounts. This report is useful if you wish to know current Total statistics
without closing them out. To run these reports, simply press the button and the report will print.
Press Enter when finished to return to the Settlement Menu.

NOTE: Trial Day Total can be set to process automatically at a preset time.
See Host Setup Menu à Scheduled Total

2.6 QUICK SETTLEMENT

Quick Settlement is a command that will perform the following steps in order:

1) ATM will perform a Day Total à and Print Report

2) ATM will perform a Cassette Total à and Print Report
3) ATM will prompt you to add cash to available cassettes
4) ATM will perform a Trial Day Total à and Print Report
5) ATM will perform a Trial Cassette Total à and Print Report.

The purpose of this command is to allow a fast way for cash loaders to close out the terminal, add
cash and receive the necessary reports in one easy step.

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3 JOURNAL MENU

The Journal is an electronic record of all transactions, errors and some programming changes made to
the ATM. Depending on the size of each entry, the ATM memory can hold approximately 40000
records. Each entry into the journal is indexed with a 5-digit ‘Journal’ number starting with (00000).
Once the journal memory has reached it’s maximum limit, it will begin to overwrite the oldest entries.
You will not be warned of this, therefore it is critical to make sure to download or print your journal
often enough to avoid loosing records.

The journal can be printed from the ATM in two different methods, Standard and Condensed.
Standard will give complete information for each transaction (basically a copy of the customers
receipt), whereas the condensed print will only show sequence number, date, time, what type of
transaction and then amount requested / amount dispensed (in case of withdrawal).

3.1 EJ UPLOAD (Electronic Journal Upload)

This option when enabled will send copies of Journal records to your host for archiving. This was
added to the ‘Standard’ ATM software in version V05.00.43

DO NOT enable this option unless your Host supports this function or else your terminal will not be
able to process transactions !

The process will send the current Journal record and also the oldest, this will continue until all stored
records are uploaded. If you’re enabling this option for the first time on a machine, you might want to
consider using the ‘Copy Journal’ function and then delete the Journal – so that you do not have to
transfer a lot of older records. Deleting the Journal first will mean only new transactions going forward
are being uploaded.

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3.2 PRINT JOURNAL

There are several ways that you can access the Journal records on your ATM

NEW
To print all ‘new’ journal entries since the last time the journal was printed, use the ‘NEW’ function
in the print menu. The options will be ‘Condensed Print’ and ‘Print’

ALL
This will print all Journals stored in the ATM beginning with #1 up through the most current. The
options will be ‘Condensed Print’ and ‘Print’

SEARCH BY DATE
This feature allows you to select a ‘Start Date’ and ‘End Date’ for a range of journals that you
would like to print. Once the date range is selected, press ‘Print’. This option prints the full
uncondensed entries of each journal.

SEARCH BY SEQUENCE #
This allows you to enter a beginning and ending transaction sequence number for a range of
journals.

When entering a sequence number to start or end your search with, you can enter the whole
number <0020> as it appears on the transaction, or just the number itself ‘20’. If the sequence
number your entering does not exist (it outside the range of existing journals) then the entry will
not appear in the start or end fields.

After entering a number, press ENTER key on the keypad to accept.

Print once the sequence number range is correct.

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When given the option of ‘PRINT’ or ‘CONDENSED PRINT’, allows the recovered Journal entries to
be printed with all available information, or into an abbreviated version. Below are examples of each
type of record. Please see the below as examples of the same transaction:

PRINT:

CONDENSED PRINT:

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3.3 LAST X PRINT

The Last X Print option allows you to specify a number of Journal records you wish to print. For
example – if you just want to print the last 10 journal records – use the Last X option – where X
equals the number you wish to print. Enter 10 and the ATM will print the last 10 records.

3.4 CLEAR TRANSACTION SEQUENCE NUMBER

This function will reset the Journal Record number back to (00000). This may be useful if you
switch processing or switch Terminal ID numbers and want to keep new and old records.

3.5 VIEW JOURNAL

View Journal allows you to visually

inspect the journal records. Press the
View Journal button and you will see the
screen to the left.

Use the function keys to scroll through

the records. You can also use the
buttons next to +50 and -50 to go
forward or backwards 50 records at a
time. Use the Enter button to print the
journal entry currently displayed. Press
Cancel to exit this menu.

3.6 MARK JOURNAL READ

Mark Journal Read causes all of the current journals to me marked as ‘read’ which means that
after pressing this button, if you were to then press ‘Print Journal’ nothing would print. You would
have to use Last X or View Journal to print any previous transactions.

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3.7 COPY JOURNAL & SETUP TO EXTERNAL DEVICE (USB / SD)

This option allows you to copy the contents of your electronic journal and ATM setup information
including images captured by your camera (GenCam) to an external memory device including a
USB Drive or SD Memory Card.

To Copy, insert a USB (any type) or SD card (2GB or less) into the memory slot on the back of
the ATM LCD screen, along the top edge. The drives should be formatted for FAT (not NTFS)

Then press ‘Copy’ to copy files to the memory device. Wait a moment and you’ll see a message
stating if the copy was successful or failed.

When copying the files from the ATM, they will appear on your memory device in a folder with the
name DATA_{atm serial number} – for example DATA_TYAH001234.

Inside you’ll find the setup files, log files and also the contents of the journal including camera
photos. To read this journal, you’ll need to download a free utility.

Genmega Electronic Journal Viewer Program

http://ftp.genmega.com/Software/Gen_EJ_Viewer.zip

This utility will allow you read / sort and print entries from the journal that was recovered from the
ATM. Since the file saved on your memory device is named after the ATM serial number, you
can copy the journal from several ATMs onto the same memory device without worry of
overwriting.

Note that it can take several minutes to copy the journal depending on how many records are
stored in the ATM and the age of the mainboard. So be patient when waiting for the files to copy.

‘COPY FAILED’ – if you receive this message while trying to copy, it means the ATM cannot write
to the memory device, or the file is corrupted and cannot copy. If the USB memory device you’re
using requires a driver install to work – then you cannot use it on the ATM. Try another USB
device – or reformat (FAT / FAT32).

GENCAM PHOTOS – As of software V05.00.44, if your ATM has a camera installed, you’ll have
the option to copy ‘JNL / SETUP ONLY’ or ‘JNL / SETUP with CAMERA IMAGES’. Camera
images can take up a lot of memory if you only need to copy the Journal or Setup information.

3.8 COPY / LOAD ATM SETUP

You can also use this feature to ‘clone’ another ATM machine. For example, if you have to
program 10 machines all with the same programming except for Terminal Number, you could use
this feature to fully program one machine, then copy the setup information to a memory device
and use that to pre-program the rest of the terminals.

Do the same procedure as above to copy the files. Then take the SD card or USB device and
insert it in the next ATM. Press LOAD SETUP button in the journal menu and it will give you a list
of folders containing setup information. Chose the serial number matching the info you want to
load and then it will be copied.

Note that the ATM Serial number / Terminal ID number and Passwords are not copied as part of
this feature.

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4 REPORTS MENU

The reports menu provides statistical information as well as troubleshooting and error information.

4.1 ERROR CODE

If the machine is out of service, and you are
unfamiliar with the error code being displayed
(or none is displayed), this screen will provide
error descriptions as well as corrective action
for the currently displayed code.

Press the Error Code button to enter this

screen. Use the function keys to scroll through
all the possible error codes and descriptions
the ATM can report. To the left is an example
of an Error Code screen.

4.2 S/W VERSION

This screen provides the current revisions of software and firmware used in your ATM. This
information may be used to troubleshoot a problem, or simply to make sure that the software
being used is up to date. It is useful to have this information when reporting a problem to your
dealer / distributor. Press the S/W Version button to view the current revisions. Press Enter key
to print a copy of the displayed information.

4.3 PRINT ALL SETUP

The Print All Setup report is a complete listing of all the programming details for your ATM. It
includes everything from software versions to message screens and host setup parameters. This
report can be important when troubleshooting problems. It is recommended to keep a copy of
this on hand when contacting your service personal. To print the report, press the Print All Setup
button, when the report is finished it will prompt you to press Enter to return to the Reports Menu.

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4.4 EVENT LOG

The Event Log is a list of error codes that occurred along with a DATE / TIME stamp for when
each event occurred.

This report can be viewed with the on screen controls (PREV / NEXT) and also printed

4.5 ERROR SUMMARY

This report is a running total of all errors

that have occurred. It lists the errors by
the number of times they occurred.
Sometimes your machine can go out of
service and no error code is displayed
(usually with communications problems).
If this happens, check the error summary,
as the code may be displayed here. To the
left is a sample of an error summary
report.

Please note that not all codes are ‘errors’

codes like F0001 – add money, or C0047
– cassette empty can be common.

Press Clear to clear the report and start over. This can be useful if you have a machine were multiple
errors are occurring. If you clear the error codes and then attempt a transaction, if that transaction
fails, the error summary will only show those errors that occurred during that last transaction. You can
also print the error summary list by pressing the Print button.

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4.6 STATISTICS

This report keeps running averages of

transaction information, including:

• Withdrawal Transactions per day

• Non-Cash withdrawals per day (if
enabled)
• Balance Transactions per day
• Transfer Transactions per day
• Notes Dispensed per day
• Surcharge amount collected per day

4.7 REJECT ANALYSIS

This report contains details regarding any
transactions where the cash dispenser
diverts a note or notes to the Reject Bin.

These events can occur because of bad

notes or because of a mechanical issue. In
most cases excessive rejects mean that
maintenance or cleaning should be
performed.

When reporting dispenser problems to your

support technician, it helps to have this
report available.

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4.8 SUMMARY LOG

This report is very similar in data to the

Summary Report earlier in this section.

However this report will print with data shown

in 24 hour increments to make it easier to
balance or total out your machine on a daily
basis.

Within this menu you can select the time for

the report to sort. This time should typically
be the ‘cut off’ time where your host stops
counting transactions for that particular day.

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5 DIAGNOSTICS MENU

The ATM features built-in diagnostics features to assist with troubleshooting any hardware problems
that may develop. Below is the main diagnostics menu.

In the middle of the Diagnostics Menu screen, you’ll see the status of the Vault Door switch (open or
closed) as well as the ADA (audio) Jack (inserted or removed) – these status indicators are constantly
poling, so if you open or close the door – or insert or remove headphones, you should see the status
change. You can use these to detect a vault door switch that may not be properly aligned – For
example, if you can get that status to change by pressing on the door – the switch may not properly be
aligned.

There is also a Memory status – this is useful to check if you’re getting slow performance or if you’re
getting pop-up box error codes related to memory. Memory can be freed up by clearing NVRAM or
the Journal.

5.1 CDU - CASH DISPENSER

This will test the ability of the cash dispenser to pull a note from one or both cassettes (based on
how the CDU is programmed) and send it to the reject bin. You can choose from the first
cassette, second cassette or both cassettes at once. This will NOT send money to the cash tray.
Because all bills go to the reject bin, this test does not cover reject sensors.

NOTE: You must have bills entered into Settlement before running this test.

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5.2 PRINTER
There are three functions: Initialize, Print and Eject.

Initialize Will print and cut a receipt which says ‘Test Print Ok’
Print Will print characters to the receipt, but will not advance or eject the receipt
Eject Will advance and cut the receipt

5.3 MODEM
The modem test will allow you to enter a phone number to test dial-up modem. To run the test,
press the Modem button and then press Test Dial. Using the main keypad, enter a phone
number to be dialed (for example your cell phone number) and then press <Enter>. The modem
should dial out to the number you entered. To end the call press Modem Hang up.

5.4 PINPAD
This tests the keypads of the ATM. Press the PINPAD button and a map of all keys will display
on the screen. Press the different keys on each keypad (main and LCD) and the appropriate key
will blink on the screen. Pressing the <Cancel> key on the main keypad will stop this test and
return to the diagnostics menu.

5.5 CARD READER

This will test both the ‘Chip’ reader and the magnetic stripe reader. Insert a card, if there is a chip
(EMV) the reader will latch the card and attempt to read the chip. On eject, the reader will also
read and show data from available magnetic tracks (typically only track 2 is used).

If the card reader stops responding – you can use the ‘Power Reset’ button to reboot it.

5.6 AGING
The aging test is used at the factory to test machines prior to shipping and for quality control.
Selecting this test will cause the machine to perform all self-tests for an unlimited amount of time.

You can select the options in the Aging Menu for which tests to perform what interval / number of
times you want the tests to run.

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5.7 FLICKER
This menu allows you to check and test the various LEDs on the front bezel that light up during
the transaction, including the Card Reader, Keypad, Receipt Printer and Cash Tray. You can
also set the rate that the lights will flash (or ‘flicker’) from Slow-Medium-Fast or Solid.

The test function will turn all the LEDs on so you can verify they work. While they are on you can
toggle the flicker rate to see how it will look.

5.8 SENSOR VIEW

If your ATM uses an ACU6 or ACU7 mainboard, you should see an option for ‘Sensor Viewer’. This is
a powerful diagnostic tool to show you the status of various sensors in the Cash Dispenser (CDU), the
Printer (RPU) and the Card Reader (MCR)

CDU: The top section shows the status of sensors in the Cash Dispenser – to the left are the
Firmware (F/W) version as well as the Cash Dispenser Type. The matrix to the right shows the
individual sensors and whether or not they show blocked or open. Note that some sensors will show
as blocked in their normal state – or for example the NEA sensor just indicates low cash in the
cassette. So not all ‘red’ status sensors mean a fault is occurring.

If you are trying to diagnose a dispenser problem or blocked dispenser sensor code – you can press 1
on the keypad to enter a detailed sensor view.

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Above shows the location of each sensor found in the Cash Dispenser. Sensors blinking ‘RED’ may
indicate a problem.

For example – in the diagram above, if the GATR or GATL sensor is blinking red, then inspect that
section of the dispenser for a jammed bill – or try cleaning the sensors (clear LEDs) with a microfiber
cloth. If after doing that the sensors stop blinking red, then you may have fixed the issue.

Keep track of which sensors are blinking red when reporting this problem to your technician or support
team.

RPU: This section shows the status of various sensors located in the Receipt Printer module.
If any of the sensors appear red, there may be a problem with that sensor.

MCR: This section is for the Card Reader, if either the front or rear sensor show as blocked when
there is no card present, that may indicate that something is jammed inside the reader.

For more information about the Sensor Viewer – please see this video on our YouTube Channel.

YouTube Genmega Diagnostic Sensor Test

https://youtu.be/PdZdoe59mc0?si=_d41Y88Bg8Ag15kV

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6 CUSTOMER SETUP MENU

The Customer Setup menu controls Surcharge information, BIN lists, Receipt options, Host Processor
communication settings and custom advertisements.

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6.1 CHANGE MESSAGE

The Messaging options for the ATM are a welcome message and a receipt header message. The
Welcome message allows line of 35 characters, which will appear at the top of the main screen (above
the center graphic). The receipt header is up to 4 lines of 25 characters, which will appear at the top
of each receipt.

6.1.1 WELCOME MESSAGE

Once you have selected Welcome Message

from the Change Message Menu, you will
be prompted with the Welcome Message
editor screen.

Note that the Welcome message will display across all graphic or custom advertisement screens while
the ATM is idle. If you would prefer not to have the message display over the top of your custom
images, you would need to leave the Welcome message blank.

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6.1.2 WELCOME TEXT COLOR

You can change the color of the Welcome

message from this menu. This can be
helpful if you’d like to match or contrast
against a custom graphic screen you’ve
loaded.

Press Change Text Color and then choose

the number matching the color on the screen
you’d like to use.

6.1.3 RECEIPT HEADER

The Receipt Header is 4 lines of text that will be placed at the top of each receipt. Each line can be up
to 34 characters long.

Typically this can be used for the location name / address / phone, however you can add anything
you’d like.

If you ‘enable’ the Print Headers on Receipt option it will also add the header text to various printed
reports, which can make it easier to identify later which report goes with which location.

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6.2 BIN LISTS

BIN numbers are card numbers that you have preset with your processor to not be surcharged during
a withdrawal transaction. The ATM will hold up to 60 numbers that can be manually typed in via the
Operator Menu. For larger lists, please see ‘Extra BIN’.

As a card is inserted for a transaction, the ATM will compare the first several digits of the card number
against the BIN List – if the number matches, then the customer will not be shown a surcharge
approval screen. Just make sure your processor has the same list, or will not charge the value
automatically from their end.

To enter the BIN numbers select DEFAULT

BIN List from the Customer Setup menu.
The list can hold 2 banks of 30 numbers for
a total of 60. Bank 0 and Bank 1. Press the
OTHER button to switch between the
banks.

To add a number, press ADD and input the

BIN number with the keypad. To remove,
press REMOVE and type in the BIN number
you wish to delete from the list.

Press OTHER to switch between Bank 0

and Bank 1.

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6.3 EXTRA BIN

If you need to support more than the 60 BIN numbers which can be typed directly into the Operator
Menu, the ATM will support an ‘Extra BIN’ list which can be loaded at the terminal through an SD card,
or USB drive, or remotely using the GenRMS Pro application.

The Extra BIN file can support thousands of additional numbers.

Please see the Appendix section at the back of this manual for instructions on creating and loading
additional BIN numbers.

When an Extra BIN file is loaded, you’ll see it listed as shown above in red along with a date, time, file
size and count (number of BINs contained in the file)

You can Enable or Disable the Extra BIN file using the button on the right.

If you wish to view the contents of the Extra BIN list, use the Extra Bin View button in the BIN List
Setup screen. Use the ‘Next’ and ‘Previous’ buttons to change screens and view the whole list.

Please note that Extra BIN list file cannot be deleted – you can disable it so it’s not used, or you can
overwrite it with a different file. To otherwise remove the file from the board you’ll need to do a Full
Install of the ATM software.

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6.4 OPTIONAL FUNCTIONS

6.4.1 LOCATION NAME

Adding a name to this field will print the name entered onto the journal records and print all setup.
This is purely a convenience option and is not required.

6.4.2 SELECT RECEIPT

Options are: Enable, Disable, None

Enable: Customer will be presented with a choice of receipt: Display, Print or None
Disable: Customer will not have a choice of receipt type – receipt will print for each transaction
None: Customer will not receive a printed receipt (except DCC transactions)

For all of the options above, if the ATM experiences a paper jam, or runs out of paper, the
customer will be asked if they would like to complete the transaction even though they will not
receive a receipt. If the customer answers Yes, the transaction will continue. Following the
transaction the customer’s information (what would have appeared on the receipt) will display on
the screen. The ATM will continue to operate without use of the printer. All DCC transactions are
required to print a receipt, if the printer is offline or out of paper, the customer (if eligible) cannot
use DCC (Dynamic Currency Conversion).

YouTube Genmega Select Receipt Options

https://youtu.be/nCy0c7jyrpI?si=sVJCjLUmUrQTKqYK

6.4.3 TRANSFER TO CREDIT

Some networks do not allow customers to transfer funds to or from their credit cards. By enabling
/ disabling this option you will add or remove the option button from the customer menus.

6.4.4 COM ERROR RECEIPT

Enabling this option will cause the machine to print COM (Communication) errors on the bottom
of the customer receipt. This lets the customer know the specific reason why the transaction did
not complete and is useful to avoid having customers ask the merchant questions about
transactions.

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6.4.5 BALANCE OPTIONS

Enabling this option will ask each customer if they would like to check their balance before each
transaction.

CHECK BALANCE = When enabled, this prompts customers if they would like to check their balance
at the beginning of each transaction (before the normal transaction selection screen).

DUAL BALANCE = When enabled will allow customers the option to check ‘all available account
balances’ (Checking / Savings) – this is done in the background as two transactions and then is
reported to the customer.

PRINT BALANCE = When enabled, will print both Checking and Savings Balance on the receipt – if
provided by the Bank.

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6.4.6 EMV SETTINGS – AID LIST

EMV ENABLE / DISABLE

The EMV Menu allows you Enable or Disable the EMV function of the ATM. Enabling this option
(default) causes the machine to read ‘chip’ cards and processing them as EMV.

If the EMV option is disabled, then the machine will do transactions by reading the magnetic stripe on
the back of the card, rather than the embedded chip.

This option is enabled by default and should not be disabled.

AID ENABLE / DISABLE

The AID list allows you to select individual card types which can be Enabled / Disabled. The purpose
of this list is that some processors may not support a particular card issuer.

Only change these options if instructed so by your host processor. Changing them will impact which
cards can and cannot be used at your ATM.

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The Default AID list is a selection of commonly used cards or networks which can be Enabled or
Disabled. Please note that you should only change these settings if your Host Processor instructs you
to do so.

The Custom AID menu will allow you to enter a custom value of up to 14 characters.
This will only be used if required by your Host Processor.

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TRANSACTION OPTIONS

These options modify how the chip reader will work.

Fall Back on Chip Error

This allows the reader to read the magnetic stripe on the card if the chip fails to read.

Warning if you enable this option and your processor reports that too many transactions are falling
back, you may need to service the card reader so that it properly reads chip cards.

Common AID Auto Selection

When enabled, this option will automatically choose a ‘Common’ AID from the customer’s card rather
than presenting them with a list of applications. Your processor may require that you disable this
option.

The reason this option was added was that in most cases, customers become confused when they are
presented with a list of options, like 1 = VISA Debit / 2 = VISA Credit (example)

This option will detect the presence of a ‘Common AID’ (VISA Debit) and just proceed with the
transaction without requiring the customer to choose from a list.

If you have this option enabled and the customer’s card does not support a common AID, then the
application list will be presented.

POS Entry Mode – Default = Standard. This determines the Transaction Code sent to the Host.
Standard will send correct PEM codes (Visa 0x91, MC 0x80, Dis 0x85, Default 0x92)
PEM92 will send 0x92 code for all transactions. This means the Host will determine transaction type.

Mag-Stripe Transaction
This option allows you to disable the card reader from accepting magnetic-stripe transactions.
Enabled will allow mag-stripe reads, Disabled will not allow mag-stripe transactions.

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6.5 CHANGE PROCESSOR

Host Processor selection changes the communications protocol to specifically match your particular
processor. In most cases this is set at the factory when your machine is ordered, however in the event
that the machine needs to be reprogrammed for a new processor, it may be necessary to change the
processor mode.

To access the Host Processor mode, enter the Customer Setup menu using the Master Password.

6.5.1 COMMUNICATION

The ATM Communication Modes are as follows.

Press the Communication button to cycle through the options below.

Modem – Modem (dial-up)

Modem with EOT Reversal

TCP/IP – Standard TCP/IP (unencrypted)

VISA FRAME TCPIP (unencrypted)
ACK CONTROLLED TCPIP (unencrypted)
SSL PASS THROUGH (encrypted with SSL or TLS)
SSL LENGTH PREFIX W/O ETX (encrypted with SSL or TLS)
SSL LENGTH PREFIX WITH ETX (encrypted with SSL or TLS)

NOTE – as of summer of 2021, Genmega ATMs stopped shipping with Dial-Up modems installed.
You can still operate with a dial-up connection with earlier machines, or you can add a modem to a
later model machine if needed.

However machines sold after 7/2021 will not support a dial-up connection out of the box.

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6.5.2 MESSAGE FORMAT

Use the Message Format button to select the appropriate Host Processing Mode.
Available formats are:

Standard 1 (Visa-II Emulation)

Standard 2 (CSP200 Emulation)
Standard 3 (Triton Emulation)
EPS

While the ATM programming can support older Message Formats (STD1 / STD2) you can only
process EMV transactions with Standard 3. It’s very unlikely that you’ll use the other available
Message Formats.

If you enable EMV – then you can only chose Standard 3, the other options are not available.

6.5.3 SSL DATA FORMAT

This setting is dependent on your Host Processor – check their setup sheet for the appropriate mode.
The options are:

7 Bits Even Parity

7 Bits Odd Parity
8 Bits

6.5.4 STANDARD 3 OPTIONS

These options are set based on the requirements of your Host Processor – check their ATM setup
sheet for the specific values:

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6.5.5 DCC TRAN OPTIONS

DCC is Dynamic Currency Conversion – it allows foreign customers to withdraw cash, but show the
amount in their home currency. Cards are checked for eligibility when connecting to the Host – and a
currency type and conversion value is provided to the ATM.

This option will need to be checked with your Host Processor, so verify before changing or enabling
these options.

DCC TYPE
This option specifies how the ATM will handle these transactions – consult with your Host Processor.
for the appropriate settings:

GenDCC – DCC transactions are forwarded to the Host along with normal transactions.
rd
DCC Host – Requires a 3 party Host to process DCC transactions.

If you’re using DCC HOST – once the option is set, you’ll find the settings for this when you enter the
Host Setup Menu from the main Operator Function Menu. You’ll have a choice of DCC HOST or ATM
HOST when entering that menu.

DCC TRANSACTION

Enable – ATM will process foreign cardholders as DCC (MasterCard).

Disable – ATM will not process foreign cardholders as DCC – rather just as a regular transaction.

VISA DCC

This option will only appear if you have DCC Transaction set to ‘Enable’
Enabling this will support VISA cards as well as MasterCard for DCC

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6.5.6 GENLINK

GenLink was a 3G modem option that was installed directly on the motherboard and operated on the
Verizon cellular network. Since Verizon dropped support for 3G devices this option was discontinued.

It will likely be removed from future software releases as it no longer serves a purpose.
Do not enable this option – as it will attempt to set up a device that does not exist.

6.5.7 SSL MENU – SSL CONFIGURATION

These options should be enabled based on the requirements of your Host Processor.

SSL VERSION – This will show which encryption method your processor is using (SSL, TLS 1.0, TLS
1.1, TLS 1.2) You do not need to change this setting, the ATM will automatically detect which
encryption method your host uses at the beginning of each transaction.

HOST NAME VERIFICATION – This option will verify the certificate against the host URL

SSL VERIFY CERTIFICATION – Enabling this option will cause the ATM to verify the root security
certificate with the host when establishing a secure connection.

If this option is disabled, the transaction information is still encrypted however the ATM will not require
certificate verification with your host. If your host does not support this option and you enable it – it will
result in a D26xx error code per the Note below.

LOAD CERT FROM USB – This option will only appear if SSL Verify Certification is Enabled
In some cases your processor may require a special certificate file be loaded on the ATM. This allows
the processor or host to control the encryption security.

This certificate file would be obtained by your processor and would need to be copied to a USB
memory device. Insert the device into the USB port on the back of the ATM screen and press Load
from the Operator Menu.

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6.5.8 PROCESSOR OPTIONS

REVERSAL ON HOST ERROR

This option will cause the ATM to perform a ‘Reversal’ transaction if there is any interruption or error
encountered during the transaction.

The option will require that the ATM receives an EOT (End of Transaction) message before cash is
dispensed. This eliminates the chance for communication errors to cause the processor to reverse a
transaction unnecessarily or if a transaction is approved but the machine does not dispense.

We recommend setting this option to ‘Enabled’ for all processors.

HOST MISMATCH ERROR

This option will check incoming messages from the host and report any error where the following fields
are not matching.

If the fields do not match, the following error codes will result.

Terminal ID number mismatch = D0096

Sequence Number = D0093
TR Code = D009A

Report these codes to your processor if they occur.

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6.6 SURCHARGE MODE

The Surcharge menu displays the current rate at which customers are charged per transaction and
whether or not the option to surcharge is enabled or disabled.

The information programmed here should match the information given to the processor at the time the
Terminal ID was created.

Because features like Percentage Surcharge require the surcharge value to be set at the ATM, it’s
possible for the ATM to override what the processor expects to surcharge (or not surcharge customers
at all) if these settings are not correct.

Please review the following setting carefully and instruct your operators on the risks involved in
changing surcharge settings.

To set the surcharge parameters begin by entering the Surcharge Mode menu from the Customer
Setup menu. The bottom of the screen displays the current status of each surcharge parameter.

6.6.1 SURCHARGE MODE

This button toggles the surcharge option on and off.

Enabled = Surcharge ON / Disabled = Surcharge OFF

6.6.2 MASTER ACCESS ONLY

Enabled = You must use the Master Password to access any of the surcharge function.
Disabled = Surcharge functions can be changed with any password (Operator / Service / Master)

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6.6.3 SURCHARGE OPTIONS

6.6.4 CREDIT SURCHARGE

This option allows for an addition surcharge for credit cards used at the ATM.
Verify that your host will accept this modified surcharge value and not override it.

Within the Credit Surcharge menu, you have the option to Enable or Disable – as well as the extra
amount to charge Credit Card customers.

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6.6.5 BALANCE FEE NOTICE

Enabling this option will present the following notification screen to the customer during the Balance
transaction screen.

6.6.6 ALLPOINT CARD NOTICE

Enabling this option will display a notice at the Transaction Surcharge scree - for ‘ALLPOINT’ card
network users that they will not be surcharged.

6.6.7 SHOW SURCHARGE

This option changes how the customer will see the surcharge amount at the surcharge authorization
screen – the options are:

VALUE $2.00
PERCENTAGE 0.5%
BOTH $2.00 - 0.5%

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6.6.8 TIERED SURCHARGE

WARNING: Please check with your processor before enabling this option. If you processor does not
support the Surcharge type as a dynamic value, then problems with the surcharge will result.

Tiered surcharging allows you to fully customize the value of the surcharge based on how much
money the customer withdraws.

For each amount of withdrawal, you can set a rate ($2.00) or a percentage (5%) of value that will be
surcharged to the customer.

To set up Tiered Surcharging, begin by selecting ‘Enabled’ from the Surcharge Menu.

From this menu, you use the ADD / MODIFY function to select on of the Index values (1-10).

Then you enter a ‘From’ and ‘To’ amount which is the amount of withdrawal that this surcharge rule
will follow.

For Example:

I want customers who withdrawal between $20 and $80 to be charged a flat rate surcharge of $2.50.

To add this, choose ‘Add / Modify’ and select index #1. Then I change the ‘From’ amount to $20 and
the ‘To’ amount to $80. Then you can select the mode to ‘Amount’ (flat rate)

Next I want customers who withdrawal between $100 and $140 to be charged a percentage surcharge
of 6.00 %.

To add this new rule, choose ‘Add / Modify’ and select index #2. Then I change the ‘From’ amount to
$100 and the ‘To’ amount to $140.

Then you can select the mode to ‘Percentage’

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Below shows the previous examples applied to the Tiered Surcharge screen.

To modify an existing rule, then select ‘Add / Modify’ and enter the index of the rule you want to
change.

If you wish to remove any surcharge rules or to reset the whole menu, just use the REMOVE and
REMOVE ALL buttons from the Tiered Surcharge menu.

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IMPORTANT NOTES REGARDING TIERED SURCHARGING

If your processor does not support Tiered Surcharging – you cannot use this option.

The ATM will still have a ‘base’ surcharge value (amount or percentage) that is set in the main
surcharge menu. That base value will kick in for any transaction where there is no set rule for a
specific value.

For example, if I create tiered rules for $100 to $200 (10%) and $200 to $300 (15%)
If a customer tries to withdrawal under $100, then the base rate will apply.

In the above example, if the ATM dispense limit is actually $400 then customers who withdrawal over
$300 will go back to the base rate.

Remember to consider all these options when setting up a Tiered Surcharge plan. You can always
test the rules by simulating a withdrawal transaction and answering ‘No’ to the surcharge authorization
screen.

Any withdrawal amount which is NOT covered by a tiered surcharge rule will be covered by the
base surcharge value (main surcharge screen)

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6.6.9 SURCHARGE OWNER

The Surcharge Owner is a free-text field of up to 15 characters – this text will appear on the
‘Surcharge Authorization’ screen – when a customer approves the surcharge amount during a
transaction and it also appears on the customers receipt.

6.6.10 SURCHARGE AMOUNT

To set the surcharge value, press the Amount button and type the dollar amount using the main ATM
keypad. For $2.00 – press 2-0-0 … for $2.50, press 2-5-0
Press the Enter Key to accept the amount.

6.6.11 PERCENT

This allows you to set the surcharge amount as a percentage of the overall amount that the customer
is withdrawing per transaction. Check with your processor to make sure that they support this option.

6.6.12 SURCHARGE USE

This is a very important setting – if set incorrectly it can negatively affect how your surcharge is
collected. Please see the warning notes below. ‘Use’ selects between the percentage amount and
the static surcharge to determine which should be used.

LESSER = Surcharge amount will be the LESSER amount between surcharge and %
GREATER = Surcharge amount will be the GREATER number between surcharge and %

For customers processing with WorldPay – use the WORLDPAY_LESSER / GREATER settings.
It operates the same way as described above, however is modified to work with that Host.

WARNING: If you set the percentage surcharge mode from ‘Greater’ to ‘Lesser’ and leave the
percentage value at 0%, then customers will not be surcharged.

Example - Surcharge set as follows:

Surcharge $1.50 or 0% whichever is ‘Greater’ = customer is charged $1.50.

Because $1.50 is a greater value than 0.

Surcharge $1.50 or 0% whichever is ‘Lesser’ = customer is not charged at all.

Because 0% is lesser than $1.50.

**** Please be very careful when setting your surcharge settings ****

Always test your settings to make sure your machine is surcharging correctly.

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6.7 SCREEN GRAPHICS and BRANDING

Genmega ATMs are capable of displaying up to 8 customized graphic or advertisement screens.

ATMs with ACU6 or ACU7 mainboards (mid-2014 onward) can also display video files.

To take advantage of this feature, the graphic files would be created on your computer using a
graphics or ‘paint’ program and then are downloaded into the ATM - either directly at the ATM using a
SD card or USB memory and also they can be loaded remotely by using the Genmega Remote
Management Software (GenRMS).

Please see Appendix D at the end of this manual for detailed instructions for creating advertisements.

Genmega provides two utility applications for helping create and manage static advertisements and
also video files for machines that support them. They can be downloaded from our website using the
links below:

Genmega Image Pack Editor

http://ftp.genmega.com/software/GenImage.zip

Genmega Video Pack Editor

http://ftp.genmega.com/software/GenVideoPack.zip

* If the links above don’t work, cut and paste the URL into you browser.
* These applications require a Windows based PC.

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6.7.1 BRANDING

Branding allows you to change the background image while the transaction is processing – and also at
the Thank You screen.

When a branding image is shown, you can select whether or not the ATM will display the normal text
on screen along with the image – or just show the image with no text.

With the Branding option set to ‘ENABLE’ you will have a Branding Image button, which shows you
the screens that have been uploaded.

In the above examples, the left image would be shown during the ‘processing’ period of the
transaction.

The TEXT ON / OFF button will toggle the on screen message. On will display ‘The transaction is
being processed. Please Wait’ message as shown above – or off will disable that text. Same with the
Thank you screen on the right.

DELETE will delete that image from the mainboard.

The ON / OFF button will enable or disable that screen from being shown during transactions.

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6.7.2 VIDEO AD FUNCTION SETUP

As of V05.00.42 software release, ATMs with an ACU 6 or higher mainboard can now display video
clips as advertisements.

Supported video file types are .MP4, .AVI, .WMV, .MOV

Video resolution should be 1024 x 768 – regardless of ATM model.

NOTE: The video files will not play audio or sounds – only the video image.

Video ads will only play when the machine is idle, and if there is more than one, they will play in order.

Video ads can be loaded at the ATM directly using a SD card or USB drive, or they can be
downloaded remotely using GenRMS (Remote Management Software).

There is a maximum of 100MB of allotted space for video ads, and there is also an option to use an
SD card left in the ATM as additional memory.

For more information, please see our video tutorial on YouTube:

Genmega ATM How To Create and Install Custom Video Advertisements

https://youtu.be/26EJLOAwZQk?si=6llyXBZq0K3RSX1K

VIDEO AD FUNCTION EN/DISABLE

This enables or disables the ability to play video advertisements

WELCOME TEXT EN/DISABLE

When enabled, whatever text you have entered as a ‘Welcome’ message will be displayed on top of
the video as it plays.

WITH IMAGE AD
When enabled - once any loaded video files play – any loaded static ad images will play after.

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DELETE VIDEO ADD

This menu will allow you to remove or delete any stored advertisement videos.

IN ACU
This column lists all the video files stored in the ACU mainboard (internal memory)

IN SD
This column lists all the video files that you’ve copied to an SD card, which will be left in the machine
as ‘extra’ memory.

DELETE ALL
This will delete all video files stored in memory.

DELETE AD FILE #
This allows you to choose specific file in the lists above to delete.
Press the ‘Delete Ad File’ button and then enter the number corresponding with the name of the video
you’d like to remove. Press Enter on the keypad once that’s done to remove or delete that file.

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6.7.3 SCREEN MODE

Pressing the ‘Scree Mode’ button allows you to change the background and overall look / color
combination of the ATM interface.

This lets you set the look interface to match the location and lighting. For example, a darker location
might benefit from a darker colored screen rather than a bright setting. Where the bright setting may
work better for a machine surrounded by a lot of light. The available options are as follows:

NORMAL MODE – default blue background as shown throughout this manual

DARK MODE - black background for darker or low light locations

LIGHT MODE – light colored background for brighter or daylight conditions

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6.7.4 AD TIMER

AD TIMER
This sets the amount of time a static (not video) advertisement will appear on the screen before
switching to the next ad – or back to the ‘Welcome’ screen.

Press the Ad Timer button and enter a value between 3 and 10 seconds (default is 5 seconds).
Please note that using a shorter time interval can make it more difficult to enter the Operator Function
Menu (Enter + Clear + Cancel + 1 + 2 + 3).

6.7.5 ADVERTISE MODE

This option will change the order by which advertisement screens are displayed in relation to the
‘Welcome’ screen. You have two options for how this will work.

WELCOME à AD1 à WELCOME à AD2 à WELCOME à AD3

This setting will rotate all stored ads with the ‘Welcome’ screen appearing after each advertisement.

WELCOME à AD1 à AD2 à AD3

This setting will display the ‘Welcome’ screen, then rotate through all available ads before restarting at
the Welcome screen again. This is referred to as ‘storyboard’ rotation.

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6.8 COUPON SETTING, LOGO

6.8.1 LOGO EN/DISABLE

If your ATM was available with an optional 3” printer, then it is capable of displaying a graphic on the
receipt. (the standard 2” printer cannot display graphics)

This would be a black and white graphic image (BMP)

that is a maximum of 576 x 222 pixels.

The overall file size must be less than 16Kb.

Once loaded it will display at the top of each receipt.

The example to the right shows an actual receipt

printed with a custom logo and also a coupon.

Please see the Appendix section at the end of this

manual for instructions on loading receipt graphics.

Set this option to ENABLE to print the logo on the

receipt – set to DISABLE (default) to not print.

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6.8.2 RECEIPT COUPON

The ATM can print coupons that will appear at the bottom of each Withdrawal Transaction receipt.
Up to 4 separate text coupons can be programmed.

Each coupon appears at the bottom of the printed receipt below a dashed line (see coupon sample).

The coupon contains:

- The current ATM date and time.
- The ATM Terminal ID number.
- Sequence number (journal)
- Reference number
(Generated number unique to that ATM)
- 2 lines of custom text, 25 characters per line

COUPON EN/DISABLE
This button will turn the Coupon functions on and off. Enable will print coupons, Disable will not.

EDIT COUPON
Press this button to enter the text for each optional coupon. Choose Line 1 to edit the top line and
Line 2 to enter the bottom line for each coupon.

COUPON MODE
Single = This will group all 4 coupons into one text box, giving you 8 lines of text in one larger coupon.

Multi = Each Coupon will have 2 lines of text, 25 characters long – if you add multiple coupons, they
will print separately at the bottom of each receipt.

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6.9 CLEAR NVRAM – JOURNAL

There is a hidden menu within the Customer Setup screen.

YouTube Genmega ATM How to Delete Journal

https://youtu.be/Ff3NScPOPqc?si=Mphpt-l4QSoNK7Bb

If you press the lower right function key (F8) on the Customer Setup main menu, it will pull up the
following menu:

WARNING: Any option selected in this screen is a permanent deletion of data. There is no way to
recover once it’s lost. DO NOT use this menu unless you are certain as to what you’re doing.

CLEAR JOURNAL:

This will permanently delete all Journal records stored in the ATM – this includes GenCam photos if
your ATM is equipped with a camera module and it’s enabled.

CLEAR NVRAM:

This will delete all the programmed setup information in the ATM (including your passwords) and
return the ATM back to factory default. However, your Master Keys and Secure Mode Passwords are
not reset in this process (those values are stored in the keypad).

Any custom graphics or ExtraBIN files are also not erased. To clear those, you must reload software.

CLEAR JOURNAL AND NVRAM:

This option will wipe out both of the data sets listed above.

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7 SYSTEM SETUP MENU

7.1 SET CLOCK

The Set Clock menu allows you to set the clock built into the ATM to the appropriate date and time.
You should set this for local time in the area the machine is to be installed. Note that with each
transaction you will see also see a “Host” time, this is the local time for the processor and may be
different from local time at the ATM. To set the clock, simply press the Set Clock button and press the
key corresponding to the function you want to set (month, day, year, etc.)

NOTE: The ATM will not automatically adjust for daylight savings time.

If your ATM will NOT hold the correct time and reverts back to 1999 or similar – you may need to
replace the battery on the mainboard – it’s a CR2032 (commonly available) you’ll find it in a socket on
the back of the ATM screen. Please see the link below for an instruction video.

YouTube - Genmega ATM Mainboard Battery Replacement

https://youtu.be/nncmuKLomvo?si=Es2C4NM4qs5pb-Jo

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7.2 OPTIONAL LANGUAGES

The Genmega ATMs support 4 on screen languages: English, French, Spanish and Korean. The
optional languages will display on the welcome screen, then the customer will be prompted to choose
a language to be used for the rest of that transaction.

NOTE: The optional languages are displayed on screen only and do not print on the receipt or journal.
Receipts, journals and operator menus are always in English. To enable or disable a language,
simply press the button next to the language you wish to change.

NOTE: Canadian ATM software will choose the customers preferred language from the header of their
card. Therefore they will not see a language selection screen at the beginning of a transaction.

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7.3 SPEAKER VOLUME

The speaker volume command controls the BEEP noise you hear when pressing keys.
It does not control the ‘volume’ up or down, but rather on or off.

ON = You can hear beep noise when pressing options in the menu (default)
OFF = No beep noise in the menus.

7.4 ISO TRACK

The ISO Tracks are the three tracks available for the card swipe head to read. The ATM is already
defaulted to read from Track #2 (which is why it’s not shown). This parameter should not be changed.
Changing the ISO tracks can cause the ATM to not read cards properly.

NOTE: This screen was removed in software version V05.00.44 and replaced with the ‘Out Of Service’
function.

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7.5 OUT OF SERVICE TIME SETUP

This function allows you to set a period of time where the ATM will appear to be Out of Service.

During this preset period – the machine will display and Out of Service message on the screen with
room for a custom message – the default is ‘ATM IS OUT OF CASH’.

The lighted indicator above the card reader will not flash during this time and if a card is inserted, it will
be rejected. You can still use ENTER + CLEAR + CANCEL + 1 + 2 + 3 to enter the Operator Menu as
needed.

EN/DISABLE = Turns on and off this option

START and END TIME = Set the time period where the ATM will go out of service (24 hour clock).
- If you enable this option but do not set a time, you’ll get a F0018 Error Code

NOTICE MESSAGE = This message will appear on the screen under ‘Out of Service’

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7.6 CHANGE PASSWORDS

The ATM uses three passwords to provide security to the operator menu system. These are Operator,
Service and Master.

• Operator Password (allows access to basic menu structure)

• Service Password (allows access to basic and diagnostic menus)
o Service 2 (optional)
o Service 3 (optional)
• Master Password (allows access to all menus including Host Setup)

The Operator password can be changed by anyone with the current Operator password. The Service
and Operator passwords can be changed by anyone with the Service password. The Master
password can only be changed by someone with the current Master password. Any password can be
changed using the Master password.

For example, if you have lost the Operator or Service password, you can use your Master password to
change them. Simply enter the Master password when it requests the Operator or Service password
and then enter the new password.

SERVICE2 / SERVICE3 – The ATM will support three different Service Passwords. You can use this
in cases where you have multiple managers or customers for whom you would like to have access and
be able to trace the use of their passwords in the journal. OP menu access will show in the journal
with ‘SERVICE’, ‘SERVICE2’ or ‘SERVICE3’

If you do not want to use these different Service passwords, by changing only ‘Service’ from default it
will disable the other 2 Service passwords (unless you assign passwords to them)

To change a password, press the button for the appropriate password. You will be prompted to enter
the new password and then enter it a second time to verify.

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NOTE: All passwords MUST be 6 digits. If you use a password that is less than 6 digits, the
passwords may default back to factory if the machine is power cycled. If your customer wants a 4 or 5
digit password, add zeros to the end to make it 6 digits.

WARNING: The ATM will NOT go into service with the default master password. You must change
the master password from default. If you attempt to go in service with the default master password,
you will receive a F0016 Error, which will notify you that the master password has not been changed.

It is critical that you do not set the same password for each of the three levels. If you duplicate the
password, the lower level permissions will be the default.

For example, if the Operator Password is set to 123456 and you also set the Master Password to
123456, then when you log in with that password, you’ll only have access to Operator level
commands.

In this example, you’d have to change the Operator Password to something else, and then 123456
would then allow you to log in as Master. If you forget the Master password, you’ll need to reload the
AP software to reset.

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7.7 DEVICE SETUP

The Device Setup menu provides options to adjust parameters of the various peripherals, including
the Network setting, Camera setup and options and Dispenser settings.

NOTE: If you have a Genmega G1900 model ATM, there will be a setting on the left side of the
screen above for LCD Size. The options are 7” and 8” depending on which screen shipped with your
ATM. If the ATM serial number begins with the letters TYPW = 7” LCD, and TYPX = 8” LCD.

This option only applies to the G1900 ATM and software.

MODEM SETUP
If you’re using a ‘Dial Up’ Modem – as setup in Customer Setup à Change Processor, then you’ll see
a ‘Modem Setup’ button in place of the ATM TCPIP menu above. There are two options for Modems.

Modem Speed (1200, 2400 baud) – default speed is 2400, you can try the slower speed if there are
connection issues with the line you’re using.

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7.7.1 ATM TCPIP SETUP

This menu is used to connect your ATM to an internet or cellular communications device.

These settings will be dependent on the network connection available at the location where the ATM is
deployed. It may be necessary to contact the ISP or Network provider for the location to determine
how this should be set.

TCPIP Mode: DHCP or STATIC IP

In almost all cases where you are connecting to a locations Broadband Internet connection, you will
choose DHCP when setting up you machine on the Internet. With the TCPIP Mode set as DHCP,
press the ‘APPLY’ button, then press ‘ENTER’ to save the configuration – your screen should then
look like above, with values appearing under each heading.

Uses for STATIC include ATMs on corporate networks (casino, hotel, store chain) or some wireless
devices. Check with the locations IT staff, or the instructions provided with your wireless device for
assistance with these settings.

When using STATIC IP settings, you’ll manually enter each value using the buttons above: Change IP
Address – Change Subnet Mask – Change Default Gateway and Change DNS Server. All of these
must have values programmed for the ATM to communicate.

Ping to Gateway: This is a test which will ‘ping’ the Router and verify communication between the ATM
and the network. If this test fails, then the ATM will not reach the host.

Ping to Host: This test attempts to verify communication with the IP address or URL that is
programmed in the ‘Processor IP Address’ menu. Note that most processors or switches do not allow
‘pinging’ for security reasons.

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TCPIP Troubleshooting

When trying to connect your ATM to the Internet, there are two common error codes which can occur.

D2511 – This means that the ATM sent a request, however nothing responded.
Typically this means the ATM cannot get out on the Internet.

Verify the internet connection by plugging the Ethernet cable into a laptop and use that to connect to
the internet. If you have internet using the laptop, then the ATM should be able to connect.

Port Check – When programming your ATM, the Host Processor setup instructions will have a ‘Port
Number’ which is a number used by the host computers to know that incoming traffic is from an ATM.

You’ll find this port information in Host Setup à Host IP Address à Host Port

It’s not uncommon for Broadband Routers to block uncommon ports – You can check this using a
laptop connected to the network cable going to the ATM – Google ‘Port Checker’ and you’ll have
several websites where you can type the port number and address (Host IP Address) and it will tell
you if the port is open or closed. If the port is closed, then you’ll need to contact the Internet Service
Provider and let them know you need the port opened, or help setting up port forwarding.

For third party wireless or cellular devices, contact their manufacturer and see if they can verify your
settings and remotely verify that the box is working.

D2514 / D2516 – This means that the ATM sent a message and received an unexpected or incorrect
response. Typically this means that one or more settings on the ATM are incorrect and should be
compared against what the processor is expecting.

Network Cable:

When you connect the internet (Ethernet) cable to the ATM you should see a steady link-light (green)
on the and also a flashing data-light (amber) as shown below.

Make sure you use a network ‘patch’ cable and not a ‘cross-over’ cable.

Also, there is a limit to how far you can run CAT-5 Ethernet cable, if your ATM is located more than
100 feet from the router, you may need to add a repeater to boost the signal.

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7.7.2 CAMERA SETUP / GenCam

The GenCam device appears to ATM customers as if a video camera is recording on the ATM screen.
It is designed to act as a deterrent to vandalism or theft. These cameras became standard equipment
on all ATMs starting in 2021. Most older ATMs with ACU6 mainboards can be upgraded with a kit.

YouTube - Genmega GenCam ATM Security Camera Setup

While the screen shows a ‘live’ video feed, the camera does not actually record video. However the
camera will capture photo images of the customer using the ATM when they reach the PIN entry
screen and at the ‘Take Cash’ screen for withdrawal transactions and record them to the journal.

To view the photos, you can use the View Journal function in the journal menu.
Press 5 on the keypad to view close ups of the images that were captured.

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If you wish to save the photos, use the Copy Setup to USB / SD function to download the images.
See - Journal Menu for ‘Copy Setup to USB/SD’

Note that images are only saved for 60 days to preserve free memory.

GenCam Setup:

System Setup à Device Setup à Camera

The above menu is used to configure the camera options.

CAMERA EN/DISABLE
ENABLE = Camera is on
DISABLE = Camera is off (not recording images)

CAMERA SCREEN
ON shows the picture in picture view at the Welcome screen – so customer can see themselves.
OFF will disable that view so customers do not know the photos are being taken.

If you are using custom advertisements you may want to disable that view. Otherwise the camera will
turn on and be viewable at the PIN entry screen and Take Cash screen.

We advise you to check local or state laws regarding notifying customers that there is a surveillance
camera active on the machine.

PHOTO AT MENU ACCESS

When enabled – this option will also take a photo anytime someone enters the OP menu and store
that in the Journal at the ‘Start Operator Function’ event.

NOTE: GenCam option can be added to existing machines using the ACU6 mainboard.
- Note that the GenCam does not work with G1900 series or C4000 series ATMs

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7.7.3 CDU SETUP

The CDU (Cash Dispensing Unit) or Dispenser contains programming relative to its application and
country of destination. This programming does not need to be altered, however in the event that the
dispenser looses its factory programming the CDU Setup application can correct any problems.

Country Setting: Set to USA or Canada

Cassette Number: Set from 1 to 4 depending on number of cassettes

CDU Type:

CDU Model Set CDU Type

TCDU / SCDU Front Loader 1K
MCDU / HCDU / HPCDU Front Loader 2K
Rear Load RCDU / PCDU Rear Loader 2K
De La Rue SDD SDD-1700 / SDD-1700 WITH / SM
Mini-Mech Mini-Mech WITH / SM
Teanam GBM
Puloon LCDM1000

Configuring Dispenser:

When connecting a Genmega Dispenser (SCDU / HCDU etc) you should not need to program or
change these settings – the dispenser should auto-detect itself and populate. If you’re expanding a
single cassette dispenser to a multi-cassette, then you may need to add the correct number above.

Once the settings are correct, press ‘Apply’ to configure the dispenser.

If you are using an older ‘Shell’ ATM - where you could install a non-Genmega dispenser, use the
chart above to select the proper dispenser type.

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7.7.4 CDU SECURITY/ CDU BINDING

This function allows the dispenser to be ‘paired’ with the ATM mainboard.

The purpose of this is to enhance security by requiring that a 6 digit ‘key’ be entered before you can
replace an ATM mainboard or do a Full Install of software. It also further encrypts the data shared
between the ATM application and the CDU.

If you forget the 6 digit key, you will need to open the vault and move switches on the cash dispenser
in order to reset or disable the key or to turn the function off completely.

Without access to the vault, you will not be able to take over or otherwise tamper with the machine by
replacing the mainboard.

This feature is not available on the following dispenser models: TCDU, MCDU-H1 and any ‘Shell
Machine’ dispenser such as the De La Rue / Teanam / Puloon or any other non-Genmega dispensers.

To enable this option, you will have to follow several steps in the menus and you will need access to
the cash dispenser inside the vault.

All of the supported cash dispensers have a DIP switch block on the dispenser control board. These
small switches have an up and down position and can be adjusted by moving them with your finger
nail or a small screwdriver.

Below is an example of the dispenser switches and reset button. Depending on the model of
dispenser you have, the dispense control board (and switches) may be located on the side of the
dispenser or under the cover on top. Locate these before proceeding.

The first step in the process of setting up this feature is to download new firmware to the dispenser.

In the CDU Setup menu, select F/W DOWNLOAD and then follow the prompts on the screen:

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This will download new firmware to your dispenser, which contains updates needed to support this
security function.

WARNING: Notice the CDU Model at the top of this page – it MUST match the CDU in your ATM.
If it does not – then do not proceed with the firmware download or you may damage the CDU

After verifying the CDU model – the next step is to move all 4 dispenser switches to the OFF or
DOWN position. You leave the ATM powered on while you do this.

Any time you change the dispenser switch settings, you must press the RESET button on the
dispenser control board to apply. Press, hold and then release the button twice after moving the
switches. Below shows how this would look:

With the 4 switches down, per the instructions on screen, press and hold down the black reset button
near the switches twice to apply the changes.

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Now you can press the EXECUTE FIRMWARE DOWNLOAD button on the screen.

If everything is correct, you should see some progress indicator on the screen notifying you of the
update.

DO NOT power off the ATM or try press the keys while this download process is occurring. It should
count up from 0 to 100% in a few seconds.

Once this downloading process is complete, the ATM will give you the option for which Security Mode
setting you would like to choose.

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CDU SECURITY MODES

Normal Mode = No changes to CDU security, firmware has been updated however feature will not be
used at this time. You can set the CDU switches back to default (1 ON / 2,3,4 OFF) and press the
Normal Mode button on the screen. No security key will be set at this time. Remember to press the
reset button after changing the switch settings before they will apply.

Secure Mode = This will enable the security function in the dispenser. To begin, change the
dispenser switch settings per the instructions on the screen. 1-2-3 ON and 4 OFF – then press the
dispenser reset button to apply the changes. Then press the ‘Secure Mode’ button on the screen.

You have 2 choices for setting the security key.

Manually Set = With this option you will select a 6 digit number to enter as your ‘Security Key’. If you
ever change the mainboard or try to load a Full Install of software, you will be required to enter that
key or else the dispenser will not work. If you forget the key, you will need to have access to the vault
to turn off the feature or to reset the password.

Auto Set = If you select Auto Set, the ATM will assign a random 6 digit number to the dispenser for
the Security Key. This way a field tech can activate the security function and not know what the key is
set to. That means anyone who needs to replace the mainboard or install software will need access to
the vault.

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If you manually set the key, then you will need to enter a 6 digit password at the screen shown above.
Then you will be asked to re-enter the key to verify.

Once that is complete, or if you use the Auto Set function to create a random key, the next screen will
appear to complete the changes.

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At this point, the screen is prompting you to set the dispenser switches to the 1 and 4 ON / 2 and 3
OFF setting - which is where they will remain while the security function is active.

Remember to press the reset button twice on the dispenser after changing the switches !

The dispenser and mainboard are now ‘paired’ together and if you were to try replacing the mainboard
or doing a Full Install of software, you will be prompted to ‘Verify’ the security key in the CDU setup
menu to re-enable the pairing.

IMPORTANT CDU SECURITY NOTES:

At any point if you want to disable this function, or you forget the password - return the dispenser
switches to 1 ON – 2,3,4 OFF (normal mode) and then reboot the ATM. The machine will then
function like normal and no pairing will take place.

Once the pairing is complete, if you enter an incorrect password at ‘Verify Security Code’, you will
need to reset the password or disable the function. Otherwise you’ll get a C008A code.

As of V05.00.42 – you can view the CDU Security Mode Status in the main Operator Menu.
It appears in the upper right corner – Secure means it’s properly set. Normal means it’s not enabled
and Unknown means it’s not supported.

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7.7.5 CARD READER SETUP

The options for this setting are EMV (chip card readers) or STANDARD (mag stripe only)
Since machines are no longer sold without EMV readers, there is no reason to change this setting.

If you change the ‘TYPE’ and it does not match the card reader installed, you’ll get an MDN01 error.

7.7.6 NFC READER

Support for NFC readers or ‘TAP’ readers was added
in software V05.00.43 – However your ATM must have
the correct hardware device installed on the bezel
before this will work.

When enabled – you’ll see the ‘TAP’ logo on the

Welcome screen (looks like a Wi-Fi symbol).

Customers can tap their card, or use their smartphone

to initiate a transaction. Your Host Processor must
also support this function.

7.7.7 EPP FLICKER ALWAYS ON

ENABLED = Keypad LED will remain on at all times – illuminating the keypad
DISABLED = Keypad LED will only activate during a transaction or accessing the menus.

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7.7.8 APPLICATION UPDATE

ATMs with V05.00.41 software and an ACU6 or ACU7 mainboard can update the ATM software to the
latest version, or change the ATM software over a broadband internet or supported cellular / wireless
device.

UPDATE AP FROM SD/USB

CHANGE AP TYPE FROM SD/USB

These option allows for the use of a single USB / SD card which contains all software for all Genmega
model ATMS – this special file available from Genmega Support can replacing having to keep multiple
memory devices for each model of ATM. With the file loaded – press the Update or Change button
and the ATM software will read the drive and give a list of options.

ONLINE UPDATE TO LATEST VERSION

Pressing this button will check for the latest available software version for your specific ATM. If there
is a newer version available, you’ll have the option to download it.

ONLINE UPDATE CHANGE AP TYPE

If you need to change software specific to another Host – use the Change AP Type to select which
version that you want to download.

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7.8 SET REBOOT TIME

Genmega ATMs require a reboot cycle every 24 hours, this is to refresh the operating system and
ATM software. This occurs automatically – however you can adjust the time at which it takes place.
By default, the machine is programed to reboot each night at 3:00am. You can use the ‘Reboot’ time
setting below to change hour as needed. The reboot process takes approximately 1 minute.

Note that this reboot feature is required and cannot be disabled.

HOT KEY
This feature allows someone standing at the ATM to reboot it without having an ATM key for the top
cabinet or having to unplug the terminal. Press the Reboot System button to preview.

From the Welcome Screen or Out of Service Screen - press ENTER – CLEAR – CANCEL – 3 – 6 – 9
This key combination will give you the following alert:

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7.9 SERIAL NUMBER

The serial number is a unique number programmed into your machine at Genmega.

It not only identifies your machine for warranty purposes, but also for remote monitoring using
GenRMS Pro. The first 4 digits refer to the model type, and the last 6 are the production cycle.

By default this number is programmed from the factory and we do not recommend changing it.
You can also find this number on a barcode sticker inside the top cabinet.

G1900: TYPW (7” LCD) / TYPX (8” LCD)

G2900: TYPZ
G2500: TYAH
G3500: TYAI
GT3000: TYAJ
GT5000: TYAL
ONYX: TYKC / TYKD (Touch LCD)
ONYX W: TYKI (1k) TYKO (2k)
C6000: TYAS
NOVA: TYBC

1700W: TYAB
C4000: BYAB
T4000: TYAC

Example = TYAH001234

Keeping the serial number in the proper format will prevent problems when trying to connect for
remote management.

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8 HOST SETUP MENU

The Host Setup menu provides access to the parameters necessary to connect the ATM to the
transaction processor or ‘Host’. The Master Password is required to access this menu; if you log in
with either the Service or Operator passwords it will not be visible.

8.1 KEY MANAGEMENT

Access to Key Management requires entering two “Secure Mode” passwords – this is unique to the
Operator Menu passwords. The password length depends on the model of keypad installed in the
ATM.

For example, older keypads (B1/B2/B3) used two 6-digit passwords, where the B5 keypad requires
two 8-digit passwords. This ‘Secure Mode’ password setup would be the first step in setting up a new
ATM.

If a mistake is made entering either “Secure Mode” password, you will be prompted to wait 30 seconds
to reattempt. If you forget the Secure Mode passwords, the keypad must be manually reset.

YouTube - Genmega ATM - EPP Reset Procedure

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8.1.1 INITIAL ATM SETUP – F0030

When turning on an ATM for the first time – assuming that it has not been pre-programmed before
delivery – After you have selected a software type to use – the next step will be changing the Secure
Mode Passwords off default. The same will occur if you reset the keypad per our YouTube link.

F0030 – EPP Secure Mode Password Set to Default

This means that the passwords are still set to the default values (all zeros for P1 and P2)
Press the Key Management button next to the screen and follow the prompts to change the
passwords.

Enter the new Secure Mode Password Part 1 – it must be 8 digits (B5 keypad) and it must not be the
same number. For example, you cannot use 11111111, but you can use 11223344 or 12345678

After entering the new password, you’ll be asked to enter it again to ‘verify’ the password.

Then you’ll be asked to create Secure Mode Password Part 2 – the same rules apply per Part 1.
You cannot use the same password for Part 2 as you did for Part 1 – just as noted on the screen.

Once both passwords are changed – the ATM will then present an error for ‘Maintenance Mode’

F0032 – EPP Set To Maintenance Mode

Press the Key Management button next to the screen to change the keypad mode.

Next you’ll see a warning screen notifying you that the keypad must be securely mounted before
switching modes. For a new machine, the keypad is mounted – so just proceed with YES.

The keypad will now initialize and go out of service for programming – you can now enter the Operator
Menus.

SECURE MODE
This means that the keypad is in a ‘ready’ state and can be used for transactions as well as in the
Operator Menus. This is the normal state for keypads in a functioning ATM.

MAINTENANCE MODE
This mode would allow you to remove a working keypad from a terminal without deleting data or
resetting the memory. You cannot use the keys to operate the keypad in this mode.

WARNING: Do NOT remove a B3 model keypad without first putting it in Maintenance Mode.

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KEY MANAGEMENT MENU

This menu is used to setup and program Master Keys – which are unique alpha-numeric codes
provided by your Host Processor and bound to your ATMs Terminal ID number. These keys (or
codes) are used to encrypt data between the ATM and the Host.

If you’re doing this process for the first time – we recommend you watch this video, which explains the
process and how it works in detail.

YouTube Genmega ATM How to Enter Master Keys

https://youtu.be/su0NM0nRarg?si=ht0mTmWcEbK8jjAN

Once in the Key Management menu, a 5 minute timer begins. At the end of 5 minutes, regardless of
what you are doing (entering a Master Key for example) the Key Management area times out and you
will be taken back to the Host Setup menu. Making a mistake during this process can start a 30
second reset timer. When you are entering keys for the first time, this is common.

8.1.2 KEY MODE

This option sets the type of master key you will be loading (TDES, DES, MAC etc.) Refer to
Addendum C for Key Mode descriptions and instructions. The default value is TDES, which is
most common for US ATM Hosts.

8.1.3 MASTER KEY INDEX

The ATM will hold up to 16 individual Master Keys – The ‘Index’ is the location where you’re
choosing to enter your key set. Most processor instructions will tell you to use index #0 or #1.
However it really does not matter as long as both of your keys are installed on the same index.

During the Edit Key process – you’ll be asked to pick an index before you enter any keys – make
sure that you choose the same index number for both key parts.

If for some reason you wish to change the index to point to a different key set that was entered,
simply press the button labeled Master Key Index and then enter the number you want it set to
and press Enter when done. Press Check Master Key to see a list of currently installed keys.
Note that some indexes (12/15) are reserved for special functions like Unique Key and MAC’ing.

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8.1.4 CHECK MASTER KEY

This will show the list of available master keys and their appropriate checksums. The checksum
is a 4 digit number calculated from the numbers / letters of your master key and provides a
means to verify the master key is correct.

When your processor provides Master Keys, they will also give you the 4 digit checksum. If after
entering your Master Key this checksum does not match, try reentering your keys or contact the
processor.

If a partial key is entered (only Part A or Part B) you will see hash tags #### or asterisks ****
indicating that only half of the Master Key has been entered. In that case, you can enter the
missing part to complete. For example, if you check and see **** (asterisks) on the index where
you typed in a key, it means that the ‘B’ key is good, but you need to reenter the ‘A’ key.

8.1.5 EDIT MASTER KEY

This is where you enter your two 16-digit Master Keys. Your Host Processor should provide you
with two key envelopes – each envelope is entered separately as ‘Part A’ or ‘Part B’.

Always enter each envelope as a complete key – do not mix numbers between envelopes.

8.1.6 CHANGE PASSWORD

This allows you to set or change each part of the “Secure Mode” Password.

To Reset Keypad Passwords:

If you need to reset the keypad passwords, you’ll need to manually reset the keypad. If are not
familiar with this procedure, please see the video link below:

YouTube - Genmega ATM - EPP Reset Procedure

https://youtu.be/wysFLlf8ndw?si=eVdG2PVqBa6gCrR4

ATMS WITH REAR SERVICE PANELS

For through the wall ATMs, like the T4000, GT3000 and GT5000 which can come with a Rear-Service
Panel. Please note that you cannot enter Master Keys through those service panels. Keys must be
entered from the front of the machine using the Encrypting Pin Pad (EPP)

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ENTERING MASTER KEYS

Use the chart below for entering letters in your Master Keys from the main pin pad.

NOTE: The keypad layout above represents a B1 / B3 or B5 keypad or B1 PCI

A previous Genmega keypad model B2 had the ENTER and CANCEL keys reversed from what is
displayed above. If entering keys on the B2 keypad, remember that the Enter key is always F and the
Cancel key is always D.

This shows the Key Entry screen (Edit Key) – with newer keypads, you type both the first and second
keys on the same page next to the keypad layout. With older keypads (B1 / B2) you enter each line of
your key, then verify it by entering it again before proceeding to the next line.

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8.2 TERMINAL ID NUMBER

The Terminal ID number is an account number provided by your ATM Host Processor – it is a unique
number that identifies your ATM on their network and any transactions associated with it.

Press the Change Terminal ID number button and enter the number you were provided.

8.3 CONNECT TIMER

The connect timer is the setting which determines how long the machine will wait to connect when
trying to dial into the processor. Default time is 60 seconds. Lowering this may improve connection
speeds but at the risk of reliability. It is recommended that you not change this setting.

8.4 SET ROUTING ID NUMBER

The Routing ID is unique to each processor and identifies the machine by processor. This
number is obtained either through your dealer or processing company.

NOTE: If using Standard 3 (Extended Messaging) Routing ID becomes COMS ID

8.5 HOST PHONE / HOST IP

Your ATM can be configured to communicate to the host processor through the internet (TCPIP), via a
third-party Wireless Device or even a dial-up modem if equipped. The Communication device is set in
the Customer Setup à Change Processor menu, which is described earlier in this manual. The
setting you chose will change the options in Host Setup to match.

If you select a TCPIP setting from that menu – you’ll have internet (IP address) settings.
If you select MODEM from that Menu – you’ll have modem related (phone) settings for Host Setup.

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8.6 SET HOST IP or HOST TELEPHONE

From the Host Setup Menu, go to Phone Number (modem) or Host IP (internet or wireless).
These options change depending on how you select Communication in section 6.5.

8.6.1 CHANGE HOST IP ADDRESS & PORT

Internet / Wireless (Cellular): Use Host IP Address #1 and #2 to enter the appropriate address for your
host or wireless connection. This can be an IP address (numbers) or a URL (website) per above.
Host Port is also entered per your Host configuration instructions.

8.6.2 CHANGE HOST TELEPHONE

Telephone / Modem: If using dial-up modem, enter a Primary (Host Phone 1) and a Secondary (Host
Phone 2) for the machine to connect to the processor. These phone numbers are provided by your
Host processor.

Tips for telephone lines: Be sure to clear any Voice-Mail notification (pulse tone) from the line to be
used. If a message is left and the pulse tone is heard when you lift the receiver – the modem will stop
working until that pulse tone is cleared from the line.

8.6.3 CONFIGURATION
When this option is set to ‘Scheduled’, upon backing out of the menu and going back in service, the
ATM will initiate a configuration request with the host and download a new working key. Once the
Configuration successfully downloads – this option will automatically disable.

NOTE: You should never need to enable this Configuration setting as part of normal programming. If
you make changes to the ATM programming that requires a new configuration, the ATM software will
do this automatically. This option only exists in the menu for troubleshooting key-sync issues.

8.6.4 DOWNLOAD KEY

Pressing this button will cause the ATM to connect to the Host and download a new working key. This
is basically the same as the Configuration Schedule option except you can run this from the menu,
without having to exit out first. It will give you the results of the key download in this menu.

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8.6.5 MAC ADDRESS SYNC

This option was added in effort to improve security between your ATM and a third-party wireless or
cellular device.

The MAC (Media Access Control) address is a unique hardware identification code programmed into
each network accessible device.

To use this option, first connect your wireless or cellular device to the ATM – then set the MAC Sync
option to ‘Enabled’ and then press MAC Sync Apply. Once the ATM reads and stores the address
you’ll be prompted with “MAC SYNC OK”

When enabled, the ATM application will request the MAC address from your Wireless box or router
and save that code into memory. Then, each time the ATM goes to connect to the device – it will
verify this MAC address. If the ATM detects the hardware code has changed, it will error out the
transaction and stop. Error = 25001 – MAC sync failed.

If you need to replace your existing wireless or cellular device, you’ll need to perform the steps above
with the new device.

UDP SEND
If MAC Address Sync is enabled AND the ATM Communication mode is set to one of the Encrypted
settings (like “SSL Pass Through”) then there is an additional option for UDP Send.

When enabled, the ATM application will send the ATMs Terminal ID number to the Wireless box for
reporting purposes. This option can only be used if supported by the manufacturer of the wireless or
cellular device.

WARNING: While this option can help against efforts to install an unauthorized communications
device to your ATM – the best way to prevent that type of ‘hacking’ is to use an encrypted
communication protocol. See Section 6.5 for more information on encryption.

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8.7 HEALTH CHECK MESSAGE

Health Check is an option that will send a system status signal to your processor at a set interval.
Check with your processor to determine if they are prepared to receive this type of messaging.

HOST SEND EN/DISABLE

To Enable, use the Host Send button to enable or disable the feature.
ENABLE = ATM will send a status message to the host every pre-set interval.
DISABLE = ATM will not send status messages.

CHANGE INTERVAL
Use this to set the interval (in hours) that the ATM will send status updates. This can be set between
1 and 24 hours.

DOOR SEND EN/DISABLE

This option will cause the ATM to perform a Health Check when the vault door is opened. This can be
used during a cash load to send the terminal totals to the host after loading.

ENABLED = Status message will be sent when the door switch detects as ‘OPEN’
DISABLED = No status message will be sent when the door is open

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8.8 REMOTE MONITOR SYSTEM (RMS)

Remote Monitoring is the ability to remotely communicate with your ATM to send or retrieve
information using the optional Genmega Remote Management Software (GenRMS Pro).

8.8.1 RMS RECEIVE EN / DISABLE

This will allow the ATM to receive incoming RMS communication requests. Please reference the
GenRMS manual regarding ‘bidirectional’ communication – for your GenRMS PC to contact the ATM
directly requires a static IP address, VPN.

ENABLE The ATM will answer incoming RMS communication.

DISABLE The ATM will not answer any incoming communication.

8.8.2 CHANGE RMS PASSWORD

Remote monitoring is protected by a password that is checked whenever an ATM contacts a RMS
server or the RMS server contacts an ATM. If the password does not match, the communication will
be disconnected. The default password for RMS is 333333. To change the password, press the
password button and you will be prompted to enter a new RMS password, then verify.

8.8.3 RMS RECEIVE PORT

Default RMS Receive port is 18456 – you should not change the port assignments unless there is
some specific IT related reason. The default RMS HOST (Send) port is 18458.

8.8.4 RMS DEVICE

This setting allows you to choose between TCPIP (Internet) or Modem (dial-up) as your
communications for RMS.

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8.8.5 RMS SEND (ERR)

This feature enables the ATM to connect out to a computer running GenRMS software to report a
malfunction, fatal error, out of service condition or to report status. Any time the ATM goes out of
service, it will connect to the programmed GenRMS PC. Please reference the GenRMS Pro manual
for more information as this will require setting up your RMS network.

ENABLE The ATM will connect out to RMS.

DISABLE The ATM will NOT connect out to RMS.

If you enable RMS Send, you MUST have an address pointing to an RMS HOST computer.

8.8.6 RMS HOST

RMS SSL EN / DISABLE

ENABLED = RMS Communication will be encrypted using SSL / TLS
DISABLED = RMS Communication will use a lower level encryption

NOTE – RMS does not send any transaction data outside what is shown in the Journal, meaning no
customer card numbers or PINs. However this option exists for those wishing to protect the
communication with stronger encryption. These settings must match the GenRMS Host Server.

RMS SSL HOST PORT

The default port when using SSL encryption is 18450

RMS SSL VERIFY CERTIFICATE

When enabled, RMS will verify a custom encryption certificate with the RMS Host before
communicating. This must also be set up within GenRMS – please see the GenRMS Manual.

LOAD CERTIFICATE FROM USB

When a custom encryption is created within GenRMS – you can upload the .PEM file from a USB
drive. Insert the USB drive and press this button – the certificate will be copied to the mainboard.

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RMS SEND HOST IP

This is where you enter the IP address or URL of your GenRMS Host Computer. If you have the RMS
Device set to ‘Modem’ (dial-up) then you’ll enter the GenRMS Host Phone number.

RMS SEND HOST PORT

This is the standard outbound communication port. Default is 18458 – this value should not be
changed unless there is some specific IT reason.

ATM APP VERIFICATION

Verifies incoming software downloads from an RMS connection using the ‘License.dat’ file included
with new AP releases.

8.8.7 JOURNAL SEND

This option will cause the ATM to automatically upload Journal records to RMS when it connects.
Either initiated by a Scheduled Status check or if RMS connects to report an error.

Journal Send Status = Enabled will upload the journal automatically when RMS connects.

Journal Count = Number of Journal entries to upload. If you select 50 and there are only 10 new
journals when it runs, then the machine will upload 10 + the last 40. In effect, this is a ‘Last X’ journal
function.

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8.8.8 RMS SCHEDULE

When RMS Schedule is enabled, the ATM will initiate a call to the GenRMS Host PC at pre-set
intervals to upload information and perform preset tasks. For ATMs where you don’t have bidirectional
communication for RMS – this solves that problem by having the ATM side connect directly.

RMS SCHEDULE OPTIONS

SCHEDULED CHECK
ENABLE = Turns on the Schedule system
DISABLE = Turns off the Schedule system

UPLOAD ONCE / 24 HOURS

When this is enabled, once the ATM can successfully connect to RMS and perform the preset tasks,
then the ATM will not attempt to connect again for 24 hours. This was originally intended for dial-up.

If you set this to Disabled, then the ATM will continue to connect to the RMS PC at each Check
Interval time

RECORD JOURNAL (ERR)

ENABLED = RMS communication errors (attempted communication to RMS) will be recorded.
DISABLED = RMS Communication errors will not be recorded to the Journal.

RMS CHECK INTERVAL

Enter a value in minutes, from 1 to 1400 (1400=23 hours)
This is how often the ATM will attempt to connect to you RMS PC and perform whichever tasks you
specify in RMS. Note that if you set the value to 1 minute, the machine will attempt to connect to RMS
every 60 seconds.

If the system is unable to connect with the RMS PC, then it will reattempt the call again. If that second
attempt fails, then it will wait again until the next Check Interval before trying again (twice).

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SCHEDULE START TIME

The ATM will begin the counter for ‘Check Interval’ starting from this time.

RMS SEND versus SCHEDULE CHECK

Remember that the Schedule system is independent of RMS Send. Which means that if your ATM
goes out of service, and is still hours away from the next Check Interval, the ATM will always send it’s
status alert via RMS Send.

8.8.9 RMS TEST CALL

Once the RMS Settings have been configured, from the REMOTE MONITOR menu, you can press the
ENTER key on the keypad to perform a test call, or communication from the ATM to your GenRMS
Computer. The screen will temporarily change to ‘RMS IN PROGRESS’ and then results of the call
will be returned as ‘Test Success’ or ‘Test Failed’.

If the test call fails – check the Journal for Exxxx error codes to explain why.

For more information about GenRMS Pro – you can download the product manual from here:

GenRMS Professional
http://ftp.genmega.com/Software/RMS/GenRMSProfessional.pdf

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8.9 SCHEDULED TOTAL

This feature allows you to schedule a Trial Day Total or Day Total report automatically. The report
(when run at scheduled time) will record to the electronic journal.

This is useful if you are doing accounting of your ATM on a day-to-day basis. Your processor cuts off
its transactions each day at a set time. By scheduling a Trial Day Total or Day Total report at the
same time, your day’s balance should match the host. This information will appear as a journal
record, so you will need to access your journal to print or view the totals. Your dealer or processor can
provide you with the appropriate cut off time.

Schedule Mode Day Total (zeros out value with the host)
Trial Day Total (does not zero out value)
Disable (turns off function)

Change Time Sets the time for the ATM to total itself

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9 TRANSACTION SETUP MENU

9.1 DISPENSE LIMIT

The dispense limit is the maximum amount of money a customer can withdraw in a single transaction.
The ATM will dispense a maximum of 40 notes per transaction. So the dispense limit can be a
maximum of 40 times the denomination of notes your using.

For example:

If you are dispensing $10 bills the maximum dispense limit is $400
If you are dispensing $20 bills the maximum dispense limit is $800
Maximum is $4000 (using $100 bills)

To set the dispense limit, press the Dispense limit button and then enter the number using the keys on
the main keypad. Press Enter key to set the value.

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9.2 DENOMINATION
The Denomination is the type (value) of the note that each cassette will be dispensing. For US ATMs
the supported denominations are $1, $2, $5, $10, $20, $50, $100

Protecting the denomination setting is critical for the ATM security – so in order to change this value,
you’ll need to do the following:

- You must be able to open the vault, so that the vault door sensor shows ‘OPEN’
- For removable cassette dispensers, you must be able to remove the cassette (#1)
- For fixed cassette dispensers (TCDU) you must manually block a sensor with your finger.

To begin with this process you’ll enter the Denomination Menu:

In the example above, this ATM has two Cassettes; currently each is set to $20 denomination.
Cassettes 3 and 4 show N/A (not applicable) because they don’t exist.

To change Cassette 2 from $20 to $50 denomination – press the Cassette 2 button on the right and
enter the new denomination amount. Press ENTER and at the bottom of the screen, you’ll see the
changes to be made – ‘After:’ now shows $50 for Cassette 2

For the denomination change to take effect – you’ll need to press the APPLY button.
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Before you press APPLY – Open the vault door and pull the handle on Cassette 1 so that it’s partially
removed – you do not need to completely remove the cassette from the dispenser, just slide it
backwards a bit.

Press APPLY on the screen and the application will start a 10 second timer and check the status of
the vault door switch and the cassette.

If the door is open and the top cassette is slid back, you should see the notice above. At this point the
denomination change is successful and you should see the new values when returning to the
Transaction Setup screen.

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For ATMs with the ‘Fixed’ cassette dispenser – where you load the cash under the reject box on top –
which is the TCDU model dispenser – since the cassette cannot be removed as in the previous steps,
you’ll need to block 2 sensors in the front of the dispenser to complete the change.

If you have this model dispenser installed, you should see this diagram when you attempt to change
the denomination.

Use a bill, or your fingers to block the optical sensors on the front of the dispenser.

The photo below shows more detail of the sensor locations – the arrows point to the clear optical
sensors – block these both with a folded bill or your fingers to help trigger the denomination change.

Once these steps are correctly followed, the new denomination should appear in the Transaction
Menu.

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9.3 FAST CASH

Fast Cash amounts are presented to the customer if they choose a Withdrawal transaction. These
amounts appear on screen as an easy method of selecting how much cash they wish to withdraw for
that transaction. The amounts must be multipliers of the denomination amount.

For Example:

If your dispensing $10 bills then you can use $10, $20, $30, $40, $50 etc.
If your dispensing $20 bills then you can use $20, $40, $60, $80, $100 etc.

To set the fast cash amounts, select Fast cash from the Transaction Setup menu and then choose
from the 6 possible keys to program. Select a button and then enter the value from the main keypad.
Press Enter to confirm the setting.

NOTE – Beginning with software version V05.00.44, you can use 4 digits for the Fast Cash values, if
the denomination used supports that value.

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9.4 DISPENSE METHOD

Dispense method allows you to chose how a multiple cassette dispenser selects notes to dispense to
the customer.

NOTE: The ‘DISPENSE METHOD’ button will only appear on ATMs configured with more than one
cassette and different denominations. All other configurations will not show that screen button and just
default to Balance Cassette

9.4.1 BALANCE CASSETTE

(Default) this option balances the amount of cash between cassettes – and is recommended for multi-
cassette dispensers where the denomination is the same across all cassettes. This option will select
which cassette to dispense notes from by balancing the value of the cash between all cassettes.

9.4.2 DISENSE LEAST NUMBER OF NOTES

This option was added for dispensers using different denominations across multiple cassettes. When
enabled, the dispenser will provide the customer with the least number of notes to reach the amount
requested.

For machines where cassettes are ‘Balanced’ – if you had multiple denominations ($5 / $20 for
example) you could have transactions where customers withdrawal $100 and get 20 x $5 bills rather
than the expected 5 x $20. With this Dispense Least # of Notes option enabled – the dispenser will
select the minimum number of bills from multiple cassettes.

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9.4.3 SELECT NOTES

This option will allow users to select their withdrawal from the available denominations – this option
was added in software version V05.00.43.

When a customer begins a withdraw transaction – they’ll see the screen below asking if they prefer to
choose the bills they will receive – or let the ATM decide. If ‘Get Cash’ is selected, then the least
number of notes algorithm will apply.

If ‘Choose Bills’ is selected, then the next transaction screen will prompt the customer to choose how
many of each available note to total the previously requested withdraw amount.

YouTube Genmega ATM Dispense Method Select Notes

https://youtu.be/BsqZ1Szru-0?si=7fWK0aEUgN2qHBbd

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10 APPENDIX
Appendix A = ATM Error Code List

Appendix B = Master Key Entry Instructions

Appendix C = Extra BIN list

Appendix D = Advertisement Graphics

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10.1 Appendix A – Error Code List

ERROR
DESCRIPTION CORRECTIVE ACTION
CODE

0 Normal No Error - This is the normal status for the ATM

The ATM cannot detect one or more of the cash

cassettes. First try removing and replacing each
20001 No Cassette Detected cassette. You'll need to reinitialize the ATM
after doing this - either press [DEV INI] button on
the screen or power off and on the ATM.

Check the Cash Level in the ATM and in the

20002 Low Cash Level
Settlement Menu.

First remove any notes from the reject bin, then

20003 Reject Bin Full
do Cassette Total from the Settlement Menu.

Close the vault Door / Check Vault Door Swich -

Make sure switch is adjusted so that the door
20004 Vault Door Open can press it completely when closed - check
JP15 connection on lower right corner of
mainboard.

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Check CDU type - Go to System Setup ->

20005 CDU type mismatch Device Setup -> CDU Setup and make sure all
setting are correct for your dispenser

Clear the Receipt Printer of any paper - do not

use metal tools near print head - Open the green
20010 Receipt Paper Jam lever on the side to clear any paper scraps, then
close the green lever completely and feed the
paper into the printer again.

Close the printer feed lever - This is the green

lever on the side of the printer. Do not force the
20012 Receipt Printer Feed Lever Open
lever closed - the cutter blade may be blocking it
from closing properly.

Replace the receipt roll if needed. Check the

small sensor / switch on the feed ramp - make
20013 Receipt Paper Empty
sure it's pressing down when paper is fed into
the printer.

Printer may require service - Requires

20014 Thermal print head overheated
disassembling Print Head and Cutter Assembly.

Open the vault and inspect the cash dispenser -

Look for any jammed or ripped notes where the
20016 Note detected in outlet of CDU
money would leave the dispenser. Clean the
exit sensors.

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This code means that the dispenser detected a

blocked sensor both during initialization process
and then again when trying to self clear - this
CDU detects blocked sensor prior to
20215 code reports that condition, but not the specific
dispense
sensor. Clean and check all sensors. Check
the Error Summary for a C00xx code to pinpoint
which specific sensor

This code means that the dispenser detected a

blocked sensor both during initialization process
and then again when trying to self clear - this
CDU detects blocked sensor prior to
21315 code reports that condition, but not the specific
dispense
sensor. Clean and check all sensors. Check
the Error Summary for a C00xx code to pinpoint
which specific sensor

This code means that the dispenser detected a

blocked sensor both during initialization process
and then again when trying to self clear - this
CDU detects blocked sensor prior to
21A15 code reports that condition, but not the specific
dispense
sensor. Clean and check all sensors. Check
the Error Summary for a C00xx code to pinpoint
which specific sensor

This code means that the dispenser detected a

blocked sensor both during initialization process
and then again when trying to self clear - this
CDU detects blocked sensor prior to
21B15 code reports that condition, but not the specific
dispense
sensor. Clean and check all sensors. Check
the Error Summary for a C00xx code to pinpoint
which specific sensor

This code means that the dispenser detected a

blocked sensor both during initialization process
and then again when trying to self clear - this
CDU detects blocked sensor prior to
24A15 code reports that condition, but not the specific
dispense
sensor. Clean and check all sensors. Check
the Error Summary for a C00xx code to pinpoint
which specific sensor

This code means that the dispenser detected a

blocked sensor both during initialization process
and then again when trying to self clear - this
CDU detects blocked sensor prior to
24B15 code reports that condition, but not the specific
dispense
sensor. Clean and check all sensors. Check
the Error Summary for a C00xx code to pinpoint
which specific sensor

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Close the printer feed lever - This is the green

lever on the side of the printer. Do not force the
A0101 Receipt Printer Feed Lever Open
lever closed - the cutter blade may be blocking it
from closing properly.

Printer may require service - Requires

A0102 Thermal print head overheated
disassembling Print Head and Cutter Assembly.

Clear the Receipt Printer of any paper - do not

use metal tools near print head - Open the green
A0103 Receipt Paper Jam lever on the side to clear any paper scraps, then
close the green lever completely and feed the
paper into the printer again.

Replace the receipt roll if needed. Check the

A0104 Paper load error small sensor on the feed ramp - make sure it's
pressing down when paper is fed into the printer.

A0105 Paper check error Remove Jammed paper and road again

Receipt paper cutter is malfunctioning - may

A0108 Cutter S/W check error
require service or replacement.

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Close the printer feed lever - This is the green

lever on the side of the printer. Do not force the
A0801 Receipt printer feed lever open
lever closed - the cutter blade may be blocking it
from closing properly.

Printer may require service - Requires

A0802 Thermal print head overheated
disassembling Print Head and Cutter Assembly.

Clear the Receipt Printer of any paper - Open

the green lever on the side to clear any paper
A0803 Receipt paper jam
scraps, then close the green lever completely
and feed the paper into the printer again.

Replace the receipt roll if needed. Check the

A0804 Paper setting error small sensor on the feed ramp - make sure it's
pressing down when paper is fed into the printer.

Replace the receipt roll if needed. Check the

A0805 Paper check error small sensor on the feed ramp - make sure it's
pressing down when paper is fed into the printer.

Receipt paper cutter is malfunctioning - may

A0808 Cutter S/W check error
require service or replacement.

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Check cable connections between Mainboard

(JP8) and Printer control board - Reseat
No response from printer in 30 sec. after
ADN01 connections at each end, then reinitialize ATM to
send command
test. Check DIP Switch Settings on printer
control board - SW1 down / rest are up.

Check cable connections between Mainboard

(JP8) and Printer control board - Reseat
No response from printer in 30 sec. after
ADN0F connections at each end, then reinitialize ATM to
send command
test. Check DIP Switch Settings on printer
control board - SW1 down / rest are up.

Check cable connections between Mainboard

(JP8) and Printer control board - Reseat
ADN11 No response from printer after 3 retries connections at each end, then reinitialize ATM to
test. Check DIP Switch Settings on printer
control board - SW1 down / rest are up.

Check cable connections between Mainboard

(JP8) and Printer control board - Reseat
No response from printer (ENQ-ACK after
ADN12 connections at each end, then reinitialize ATM to
5 retry of ENQ)
test. Check DIP Switch Settings on printer
control board - SW1 down / rest are up.

Check cable connections between Mainboard

(JP8) and Printer control board - Reseat
ADN13 No response from printer connections at each end, then reinitialize ATM to
test. Check DIP Switch Settings on printer
control board - SW1 down / rest are up.

No notes before presenting or

C0010 Check path before Presenter or PCAM sensor
sensor(PCAM) error

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EJAM Sensor on PCDU Dispenser shows

EJAM Sensor blocked while dispensing
C0011 blocked while attempting to dispense - clear any
PCDU
blocked sensors in the presenter.

Reject Gate timing sensor blocked - The reject gate timing sensor is blocked - clean
C0012
TCDU sensor

EJR / L_RJT Sensor shows blocked after

C0013 EJR / L_RJT Sensor blocked
initializing or before a dispense - clean sensors

Base of Stacker close failure at

C0014 Check Presenter unit
PCDU/HPCDU

Base of Stacker Open failure at

C0015 Check Presenter unit
PCDU/HPCDU

Jamming at Stacker during presenting at

C0016 Clear jammed notes at Presenter
PCDU/HPCDU

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Jamming at Stacker during presenting at

C0017 Clear jammed notes at Presenter
PCDU/HPCDU

Jamming at Exit during presenting at

C0018 Clear jammed notes at Presenter
PCDU/HPCDU

Exit sensor failure(PEXT) at

C0019 Check Exit sensor(PEXT)
PCDU/HPCDU

C0020 Withdrawal time out at PCDU/HPCDU Check note path or Presenter unit

Presenter is not normal position at

C0024 Check Presenter unit
PCDU/HPCDU

No notes at Exit before retracting at

C0025 Check note path or Presenter unit
PCDU/HPCDU

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Jamming at Exit during retracting at

C0026 Clear notes at Exit
PCDU/HPCDU

Jamming at Exit during retracting at

C0027 Clear notes at Exit
PCDU/HPCDU

Jamming at Stacker during retracting at

C0029 Clear notes at Stacker
PCDU/HPCDU

Dispenser is unable to turn or is turning too

slowly - Encoder sensor is not working. Verify
that the dispenser will turn over by hand (using
the blue plastic wheel) - Inspect / clean the
C0030 Main Motor Failure
encoder sensor to make sure it's not being
blocked. If no mechanical problems are
preventing belts from moving - may be encoder
sensor or motor.

Sub Main motor failure at

C0031 Check Sub Main motor
MCDU/HCDU/PCDU/RCDU

Inlet(SKLB/SKRB) sensor failure at the Check Inlet(SKLB/SKRB) sensor at the second

C0032
second cassette cassette

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Jamming at Stacker during retracting at

C0034 Clear notes at Stacker
PCDU/HPCDU

Jamming at Reject during retracting at

C0035 Clear notes at Reject path
PCDU

C0036 Outlet Sensor blocked while initializing Clear notes at Outlet sensor

Check Double-Detect sensor control board - Try

reseating wires going to DD control board.
Board should have one blinking LED by default -
if you block the double-detect sensors with a
C0037 Double-Detect Sensor Error
single note LED should not change. A second
solid LED or even a flicker of the second LED
indicates a problem with the sensors or DD
control board.

Check Reject Gate - make sure there is nothing

blocking the reject gate from moving - verify that
C0039 Reject Diverter failure or Solenoid failure
the gate position sensor is lined up correctly with
the sensor.

C003A More than 4 notes requested in test mode Reload application software on ATM

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More than 5 re-dispense after last note

C0041 Check cassette installation, note setting
dispense

Jamming at Stacker when initializing at

C0042 Clear notes at Stacker
PCDU/HPCDU

Number of rejected notes exceeded 20

C0043 Do reject analysis for cause of reject
notes

Examine Reject analysis report for cause of

C0044 10 notes rejected consecutively rejects - OP Menu --> Reports --> Reject
Analysis

There was a miscount of notes between sensors

C0045 Note miscount detected - clean and inspect dispenser. May require
testing and replacement of sensors.

Jamming at Exit when initializing at

C0046 Clear notes at Exit
PCDU/HPCDU

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Dispenser was unable to pick a bill from the first

cassette - verify there is cash in the cassette -
C0047 1'st cassette misfeed error
clear any jammed notes or objects that could
prevent picking - clean cassette rollers.

Jamming at Reject when initializing at

C0048 Clear notes at Reject path
PCDU

Check data connection from mainboard to

C0049 zero notes requested
dispenser

C004A Dispense sensor timeout Remove any notes from the dispenser

C004B Shutter failure to open during presenting Check Shutter open/close

C004D 1'st cassette not detected Check position of 1'st cassette

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C004E 2nd cassette not detected Check position of 2'nd cassette

More than 65 seconds passed during

C004F Check cassette installation / Note settings
dispense

Check CDU Data for this transaction on journal

C0050 Power failure during dispense
entry

Dispensing of more than 150 notes Check CDU Data for this transaction on journal
C0051
requested entry

1'st cassette exit sensor blocked after

C0052 Check 1'st cassette exit sensor
dispensing

C0054 Count sensor blocked during dispensing Check Count sensor

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Reject gate not in the fully-open-to-exit

C0056 Check Reject Gate / Linkage
position when solenoid is powered on

Note count mismatch - Reject / Count

C0058 Check Note path
Sensors

C0059 Note jam occurred while initializing Clear jammed notes

Dispenser was unable to pick a bill from the

second cassette - verify there is cash in the
C005B 2'nd cassette misfeed error cassette - clear any jammed notes or objects
that could prevent picking - clean cassette
rollers.

3'rd cassette exit sensor blocked after

C0060 Check 3'rd cassette exit sensor
dispensing

C0062 3'rd cassette exit sensor blocked Check 3'rd cassette exit sensor

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Note from 2'nd CST not arriving at double

C006A Check Note path
timing sensor

4'th cassette exit sensor blocked after

C0070 Check 4'th cassette exit sensor
dispensing

C0072 4'th cassette exit sensor blocked Check 4'th cassette exit sensor

Note from 4'th CST not arriving at double

C007A Check Note path
timing sensor

C007B Sensor block during initialize Check Note path and sensor

Dispenser was unable to pick a bill from the

fourth cassette - verify there is cash in the
C007C 4'th cassette misfeed error cassette - clear any jammed notes or objects
that could prevent picking - clean cassette
rollers.

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C007D 4'th cassette not detected Check 4'th cassette installation

2'nd cassette exit sensor blocked after

C0080 Check 2'nd cassette exit sensor
dispensing

Double detect timing sensor blocked

C0081 Check Double detection timing sensor
during dispensing

Note from cassette not arriving at double

C0082 Check Note path and sensor
timing sensor

Reject gate timing sensor (L) blocked

C0083 Check Reject gate timing sensor(L)
during dispensing

Reject gate timing sensor (R) blocked

C0084 Check Reject gate timing sensor(R)
during dispensing

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Check Note path and sensor(Double timing ~

C0085 Note Feed timeout (Double timing sensor)
GTRL)

Note not arriving at count sensor during

C0086 Check Note path and sensor
dispensing

Note from 3'rd CST not arriving at double

C009A Check Note path and sensor
timing sensor

Check 3'rd cassette installation and Note

C009D 3'rd cassette not detected
Settings

Dispenser was unable to pick a bill from the third

cassette - verify there is cash in the cassette -
C009F 3'rd cassette misfeed error
clear any jammed notes or objects that could
prevent picking - clear cassette rollers.

Communication failure with

C00A0 Check connection between CDU and shutter
shutter(Sending)

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Communication failure with shutter

C00A1 Check connection between CDU and shutter
(Sending)

Communication failure with

C00A2 Check connection between CDU and shutter
shutter(Receiving)

Communication failure with

C00A3 Check connection between CDU and shutter
shutter(Receiving)

C00B3 Shutter close failure Check Shutter open/close

C00B4 Shutter open failure Check Shutter open/close

Customer did not remove their ATM card from

EMV Card was left in ATM after
CARD0 reader at the end of the transaction - for
transaction
Withdrawal this will cause a reversal.

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Check cable connections between Mainboard

(JP5) and Dispenser control board - Reseat
CDN00 CDU No Response during idle time connection at motherboard end, then reinitialize
ATM to test. Check DIP Switch Settings on
dispenser control board - SW1 up / 2,3,4 down.

Check cable connections between Mainboard

(JP5) and Dispenser control board - Reseat
CDN01 CDU did not respond to command connection at motherboard end, then reinitialize
ATM to test. Check DIP Switch Settings on
dispenser control board - SW1 up / 2,3,4 down.

Check cable connections between Mainboard

(JP5) and Dispenser control board - Reseat
CDN0F CDU did not respond to command connection at motherboard end, then reinitialize
ATM to test. Check DIP Switch Settings on
dispenser control board - SW1 up / 2,3,4 down.

Check cable connections between Mainboard

(JP5) and Dispenser control board - Reseat
CDN11 No response from CDU following 3 retries connection at motherboard end, then reinitialize
ATM to test. Check DIP Switch Settings on
dispenser control board - SW1 up / 2,3,4 down.

Check cable connections between Mainboard

(JP5) and Dispenser control board - Reseat
No Response (ENQ-ACK) after 5 retry of
CDN12 connection at motherboard end, then reinitialize
ENQ
ATM to test. Check DIP Switch Settings on
dispenser control board - SW1 up / 2,3,4 down.

Check cable connections between Mainboard

(JP5) and Dispenser control board - Reseat
No Response after 5 attempts (STX-BCC
CDN13 connection at motherboard end, then reinitialize
timeout)
ATM to test. Check DIP Switch Settings on
dispenser control board - SW1 up / 2,3,4 down.

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D0001 Modem initialization error Check modem using test in diagnostics

Check CDU Data for this transaction on journal

D0002 Reversal transaction failure
entry

This error code means the transaction was

rejected by the Host. To understand why, log
D0012 Invalid transaction
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0013 Invalid amount
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0014 Invalid card number
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0020 Surcharge screen was not displayed
into the host site with you Terminal ID number
and look at the transaction in question.

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This error code means the transaction was

rejected by the Host. To understand why, log
D0024 Exceeds withdrawal limit
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0039 No credit account
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0051 Insufficient funds
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0052 No checking account
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0053 No saving account
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0054 Expire card
into the host site with you Terminal ID number
and look at the transaction in question.

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This error code means the transaction was

rejected by the Host. To understand why, log
D0055 Incorrect PIN
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0057 Transaction not permitted (Card)
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0058 Transaction not permitted (Terminal)
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0061 Exceeds withdrawal limit
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0075 PIN attempts exceeded
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0078 No account
into the host site with you Terminal ID number
and look at the transaction in question.

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This error code means the transaction was

rejected by the Host. To understand why, log
D0080 Invalid date
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0083 Can not verify PIN
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0086 Can not verify PIN
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0091 Bank unavailable
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the transaction was

rejected by the Host. To understand why, log
D0092 System unavailable
into the host site with you Terminal ID number
and look at the transaction in question.

This error code means the data received by the

ATM from the host does not match what the
D0093 Transaction serial number mismatch ATM sent to the host - record the transaction
sequence number and report it to your host
processor.

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This error code means the data received by the

ATM from the host does not match what the
D0094 Record format mismatch ATM sent to the host - record the transaction
sequence number and report it to your host
processor.

This error code means the data received by the

ATM from the host does not match what the
D0095 Routing ID mismatch ATM sent to the host - record the transaction
sequence number and report it to your host
processor.

This error code means the data received by the

ATM from the host does not match what the
D0096 Terminal ID mismatch ATM sent to the host - record the transaction
sequence number and report it to your host
processor.

This error code means the data received by the

ATM from the host does not match what the
D0097 Response type mismatch (Reversal) ATM sent to the host - record the transaction
sequence number and report it to your host
processor.

This error code means the transaction was

rejected - verify all programming on the ATM
D0098 Response type mismatch (Day close)
and make sure the Terminal ID is active with you
host.

This error code means the transaction was

rejected - verify all programming on the ATM
D0099 Response type mismatch (Config)
and make sure the Terminal ID is active with you
host.

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This error code means the transaction was

rejected - verify all programming on the ATM
D009A Response type mismatch (Transaction)
and make sure the Terminal ID is active with you
host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D009B STX error
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D009C ETX error
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D009D FS out (after Response code)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D009E FS out (after Retrieval reference number)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D009F FS out (after System trace audit number)
new terminal - check programming settings with
your host.

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Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A0 FS out (after Account balance)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A1 FS out (after Available balance)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A2 FS out (after Surcharge amount)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A3 FS out (after Authorization response text)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A4 ETX wrong position
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

FS out (after Total cash dispense intermittent error, check communications. For a
D00A5
amount) new terminal - check programming settings with
your host.

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Verify all programming at the ATM - If this is an

FS out (after Total noncash dispense intermittent error, check communications. For a
D00A6
amount) new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A7 FS out (after Total surcharge amount)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A8 FS out (after Config surcharge amount)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

intermittent error, check communications. For a
D00A9 ETX out (Config)
new terminal - check programming settings with
your host.

Verify all programming at the ATM - If this is an

Invalid data received from host (MAC intermittent error, check communications. For a
D00AC
data mismatch) new terminal - check programming settings with
your host.

This is a transaction failure reported from your

D0101 Expired card host - record the transaction sequence number
and verify cause of rejection with your host.

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This is a transaction failure reported from your

D0102 Unauthorized usage host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0103 PIN error host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

host. If this is a new terminal setup - check that
D0104 Invalid PIN your Master Keys were installed and bound
correctly with your host. Verify that you received
the proper checksums when keys were entered.

This is a transaction failure reported from your

D0105 Bank unavailable host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0106 Card not supported host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0107 Insufficient funds host - record the transaction sequence number
and verify cause of rejection with your host.

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This is a transaction failure reported from your

D0108 Ineligible transaction host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0109 Ineligible account host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0110 Number of daily withdrawals exceeded host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

host. If this is a new terminal setup - check that
D0111 Cannot process transaction your Master Keys were installed and bound
correctly with your host. Verify that you received
the proper checksums when keys were entered.

This is a transaction failure reported from your

D0112 Amount too large host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0113 Account closed host - record the transaction sequence number
and verify cause of rejection with your host.

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This is a transaction failure reported from your

D0114 PIN attempts exceeded host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0115 Database problem host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0116 Withdrawal limit already reached host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0117 Invalid amount host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0118 External decline host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0119 System error host - record the transaction sequence number
and verify cause of rejection with your host.

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This is a transaction failure reported from your

D0120 Contact card issuer host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0121 Routing lookup problem host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0122 Message edit error host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0123 Transaction not supported host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0124 Insufficient funds host - record the transaction sequence number
and verify cause of rejection with your host.

This is a transaction failure reported from your

D0125 Western Union sender data error host - record the transaction sequence number
and verify cause of rejection with your host.

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This is a transaction failure reported from your

D0126 Western Union receiver data error host - record the transaction sequence number
and verify cause of rejection with your host.

D0127 CRC error Error reported from Host processor

D0300 Modem is not responding Verify modem function using diagnostics

Check programming, check modem in

D1100 Cannot receive ENQ from HOST
diagnostics

D1200 Transmission Error Check Modem Controller

D1300 Receiving NAK more than 3 times Check HOST

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D1401 Disconnected - unknown reason Disconnected

Disconnected - Remote Party rejected

D1402 Disconnected
call

D1403 Disconnected - Local phone picked up Disconnected

D1404 Disconnected - Forwarded Disconnected

D1405 Disconnected - Unreachable Disconnected

D1406 Disconnected - Congestion Disconnected

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D1407 Disconnected - Incompatible Disconnected

D1408 Disconnected - Unknown Reason Disconnected

Modem connection timeout - host not Check telephone line - or modem may be
D1500
responding defective

D1601 Disconnected - Invalid Address Disconnected, Bad Address

D1602 Disconnected - Unavailable Disconnected, Unavailable

For a new installation - verify all host

programming - check that there is no voice mail
D1700 Com Error (call dropped after connection) or ‘stutter’ tone when you first pick up the line -
For existing installations check line quality - calls
may be dropping due to quality issues

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For a new installation - verify all host

Com Error (while receiving ENQ data programming - For existing installations check
D1701
from host) line quality - calls may be dropping due to quality
issues

For a new installation - verify all host

programming - For existing installations check
D1702 Com Error (before sending data to host)
line quality - calls may be dropping due to quality
issues

For a new installation - verify all host

programming - For existing installations check
D1703 Com Error (while sending data to host)
line quality - calls may be dropping due to quality
issues

For a new installation - verify all host

programming - For existing installations check
D1704 Com Error (while sending ACK/NAK data)
line quality - calls may be dropping due to quality
issues

For a new installation - verify all host

Com Error (while receiving ACK/NAK programming - For existing installations check
D1705
data) line quality - calls may be dropping due to quality
issues

For a new installation - verify all host

Com Error (while receiving data from programming - For existing installations check
D1706
host) line quality - calls may be dropping due to quality
issues

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Verify phone line using PHONE test port on

mainboard - plug in a test handset and listen for
D1800 No Dial Tone
dial tone - there should be no voice mail or
stutter tone when the line picks up

Verify programming - check phone line - Plug in

D1900 No Answer a test handset and dial the host phone number
as programmed - you should get a fax tone

Verify programming - check phone line - Plug in

D2000 Phone Line Busy a test handset and dial the host phone number
as programmed - you should get a fax tone

For a new installation - verify all host

programming - For existing installations check
D2100 Modem timeout (30sec.) while initializing
line quality - calls may be dropping due to quality
issues - Could also be a modem issue

For a new installation - verify all host

programming - For existing installations check
D2200 Not receiving EOT from HOST
line quality - calls may be dropping due to quality
issues - Could also be a modem issue

For a new installation - verify all host

programming - For existing installations check
D2300 No response (Dialing time out to host)
line quality - calls may be dropping due to quality
issues - Could also be a modem issue

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Generally this error means that the ATM cannot

detect an internet router or wireless box - verify
D2500 Cannot connect to the host
cables are good. Make sure TCP settings are
correct (Static / DHCP)

For a new terminal - verify all Host or Processor

Communication error while receiving data
programming in the ATM, check TCP/IP
D2510 - number changes depending on how
settings. If this is an intermittent problem, it may
much data transfers before error.
be internet latency (slow) or bad wireless signal.

For a new terminal - verify all Host or Processor

Communication error while receiving data
programming in the ATM, check TCP/IP
D2511 - number changes depending on how
settings. If this is an intermittent problem, it may
much data transfers before error.
be internet latency (slow) or bad wireless signal.

For a new terminal - verify all Host or Processor

Communication error while receiving data
programming in the ATM, check TCP/IP
D2512 - number changes depending on how
settings. If this is an intermittent problem, it may
much data transfers before error.
be internet latency (slow) or bad wireless signal.

For a new terminal - verify all Host or Processor

Communication error while receiving data
programming in the ATM, check TCP/IP
D2513 - number changes depending on how
settings. If this is an intermittent problem, it may
much data transfers before error.
be internet latency (slow) or bad wireless signal.

For a new terminal - verify all Host or Processor

Communication error while receiving data
programming in the ATM, check TCP/IP
D2514 - number changes depending on how
settings. If this is an intermittent problem, it may
much data transfers before error.
be internet latency (slow) or bad wireless signal.

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For a new terminal - verify all Host or Processor

Communication error while receiving data
programming in the ATM, check TCP/IP
D2515 - number changes depending on how
settings. If this is an intermittent problem, it may
much data transfers before error.
be internet latency (slow) or bad wireless signal.

For a new terminal - verify all Host or Processor

Communication error while receiving data
programming in the ATM, check TCP/IP
D2516 - number changes depending on how
settings. If this is an intermittent problem, it may
much data transfers before error.
be internet latency (slow) or bad wireless signal.

Cannot read the Certificate file being loaded -

D2600 SSL Certification Read Error Do not enable SSL Certificate Verification option
unless your processor specifies.

Cannot read the Certificate file being loaded -

D2601 SSL Certification Verify Error Do not enable SSL Certificate Verification option
unless your processor specifies.

Verify programming, check modem using

D3200 No response (Time out to Host)
diagnostics

Verify programming, check modem using

D3201 Outbound call aborted
diagnostics

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Verify programming, check modem using

D3202 Failure to connect (modem)
diagnostics

E0001 RMS port failure Check programming for RMS

Verify programming, check modem using

E0002 RMS response time out
diagnostics

Verify programming, check modem using

E0003 RMS modem failure
diagnostics

Verify programming, check modem using

E0004 RMS no dial tone
diagnostics

Verify programming, check modem using

E0005 RMS modem disconnect
diagnostics

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OP Menu --> Settlement Menu --> Input number

F0001 Number of bills has not been entered
of Bills (Add Cassette)

Parameter has not been set (Surcharge OP Menu --> Customer Setup Menu -->
F0002
Owner) Surcharge --> set Surcharge Owner

Parameter has not been set (Surcharge OP Menu --> Customer Setup Menu -->
F0003
Amount) Surcharge --> set Surcharge Amount

Parameter has not been set OP Menu --> Customer Setup Menu --> Screen
F0004
(Advertisement Refresh timer) Graphics --> set Advertisement Refresh timer

Parameter has not been set OP Menu --> Customer Setup Menu --> Change
F0005
(Advertisement text) Message--> set Advertisement text

Parameter has not been set (Dispense OP Menu --> Transaction Setup Menu --> set
F0006
limit) Dispense Limit

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Parameter has not been set OP Menu --> Transaction Setup Menu --> set
F0007
(Denomination) Denomination

OP Menu --> Transaction Setup Menu --> set

F0008 Parameter has not been set (Fast Cash)
Fast Cash Value

OP Menu --> Host Setup Menu --> Key

F0009 Master Key index invalid Management --> set Master Key index (enter
keys if none are programmed)

OP Menu --> Host Setup Menu --> Key

F000A Master Key is empty
Management --> input Master Key

Host Phone number has not been OP Menu --> Host Setup Menu --> set Host
F000B
entered Phone Number

OP Menu --> Host Setup Menu --> set Connect

F000C Error Retry timer has not been entered
Timer

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OP Menu --> Host Setup Menu --> Remote

F000D RMS Password has not been set
Monitor --> set RMS Password

RMS Phone Number has not been OP Menu --> Host Setup Menu --> Remote
F000E
entered Monitor --> set RMS Phone Number

OP Menu --> Host Setup Menu --> set Terminal

F000F Terminal ID has not been entered
Number

OP Menu --> Host Setup Menu --> set Routing

F0010 Routing ID has not been entered
ID

Master Key Serial Number has not been Host Setup Menu, input Master Key Serial
F0011
entered Number

F0012 Non-Cash item text has not been entered Transaction Setup Menu, set Non-Cash Type

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Reinstall ATM Software - Full Install. If this

F0013 NVRAM Failure
doesn't help, board will need service.

Reinstall ATM Software - Full Install. If this

F0014 NVRAM Failure
doesn't help, board will need service.

Set ATM Serial Number - OP Menu --> System

F0015 ATM Serial No. Empty
Setup --> Serial Number

You cannot bring the ATM in service with the

default Master Password (555555) - You must
F0016 Default Master Password is not changed
change the Master Password to something other
than default.

Check system clock - CR2032 battery on

F0017 Abnormal system clock
mainboard may need to replace

Set Host IP address - OP Menu --> Host Setup -

F0020 Host IP Address has not been entered
-> Host IP

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Set RMS Send IP address - OP Menu --> Host

F0021 RMS IP or Port has not been entered
Setup --> Remote Monitor --> RMS Host

F0022 SSL Activation Code is not valid Check and enter SSL Activation Code again

TOUCH Touch screen failure Check Touch Screen or cable

SDN01 SPL Communication Error Check the TSPL Status

For ATM with EPP-B3 keypad - this generally

means the tamper sensors have popped up - if
PDN01 PINPAD Communication Error so the keypad will need the firmware reloaded.
For EPP-B1 / B2 keypad verify cable
connections otherwise keypad may need repair.

EMV Card Reader is not responding - if this

reader was just installed - verify installation and
MDN01 CARD READER Communication Error
cabling. Otherwise EMV reader or cable may
have a problem.

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10.2 Appendix B – Master Key Entry

Master Key Installation

Master keys are entered only through an approved EPP (Encrypting Pin Pad) device and are stored in
the keypad. These keys, along with another key downloaded from your processor are used to encrypt
the ‘PIN’ numbers for customer transactions.

Two Passwords (Secure Mode Passwords) are required in order to enter ‘Key Mode’ and change any
options.

If you’re unfamiliar with this process – please watch our YouTube video which shows the entire
process:

YouTube Genmega ATM Master Key Entry

https://youtu.be/su0NM0nRarg?si=f5X6jLDWpLsbtBwp

INSTALLATION PROCEEDURE:

To access the Key Management menu from Host Setup, you’ll need to enter the Secure Mode
Password (parts 1 and 2).

The default Secure Mode passwords are:

EPP-B1 / B2 / B3: Part #1 = 000000 / Part #2 = 000000

EPP-B5: Part #1 = 00000000 / Part #2 = 00000000 (for older B5 keypads 12345678 / 90123456)

Access the Key Mode selections by entering the

operator function menu

[ENTER]+[CLEAR]+[CANCEL] + 1 + 2 + 3

Enter Master Password and choose Host Setup

Note: Master Password is required to access Key

Management Menu.

NOTE: You must change the Secure Mode Password from default before any changes can be made
to Key Management, or enter any keys. Change the default passwords for Part #1 and Part #2 and
then completely exit the Operator Menu (cancel out and let machine initialize) Once you go back in
and use the new Secure Mode Passwords, you’ll be able to make changes or enter keys.

For ATMs with EPP-B3 or EPP-B5 keypads – the Secure Mode passwords are changed as part of the
initial process when first powering on the ATM. If the passwords were changed and you not longer
remember them, you’ll need to reset the keypad to get the passwords back to default.

See this video for how to reset the keypad:

YouTube Genmega How to Reset Keypad

https://youtu.be/wysFLlf8ndw?si=35lpSwcnS1NgJsLd

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1) SELECT KEY MODE

The table below describes the format for each key mode.

2 – 32 digit master keys entered in 16 digit pieces, Part A (left and

TDES
right) and Part B (left and right)

2 – 32 digit master keys entered in 16 digit pieces, Part A (left and

Unique Key,
right) and Part B (left and right) - 10 digit unique serial number
TDES
entered prior to each part.

2 – 32 digit master keys entered in 16 digit pieces, Part A (left and

TDES, MAC right) and Part B (left and right), with 2 additional 16 digit numbers
entered as MAC Part A and Part B

2 – 32 digit master keys entered in 16 digit pieces, Part A (left and

TDES, TMAC right) and Part B (left and right), with 2 additional 32 digit numbers
entered as MAC Part A and Part B

Under most circumstances in the US, you’ll be using TDES as Key Mode.
Canadian customers typically use TDES, TMAC

Unique Key modes use a unique 10 digit serial number that is entered before each half of the master
key to allow the processor to bind the key to the terminal ID automatically. In cases where the
processor provides a serial number that is less than 10 digits, zeros must be added at the beginning of
the number to equal 10 digits.

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2) ENTERING A MASTER KEY

Master Key security requires that no ‘one’ person has access to both parts of the key. To ensure this,
the processor will provide keys in separate sealed envelopes (sometimes referred to as “key
components”). Each envelope contains 2 - 16 digit keys and a ‘Checksum’ or Check Digit – used to
verify that the key has been entered correctly.

Begin by choosing Edit Master Key from the menu

Depending on Key Mode, the menu prompts for

Part A and Part B.

The Edit Master Key interface is designed so that Parts A and B can be entered at completely different
times and in either order (Part A first, or Part B first). If a technician is dispatched to enter a key part,
choose Check Key from the Key Management menu to determine which part of the key has already
been entered.

Partially entered keys will appear in the index as

#### or **** which denotes that either part A or
part B has been successfully entered.

(A = ####, B = ****)

In the example to the left, this would tell the

second technician that they need to enter their
key as Part B on index 1.

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Once you have selected Part A or B, you’ll be

prompted to enter a Key Index.

This index points to the location where the key

will be stored. There are 16 possible memory
locations (0-15) available. Unique Master Keys
must be stored at location #12, and MAC keys
at location #15.

The interface will default the values for Unique and MAC keys regardless of what you enter.

It is very important to remember that both parts of a key must be entered on the same index. If you
enter Part A on index #2 and Part B on index #3 the key will not be complete. Use the Check Key
function (shown above) to determine where your keys parts have been entered.

The next step is to enter the master key itself.

The first key on the envelope is always entered

first. Sometimes the keys are labeled as ‘PART
A’ and ‘PART B’ however do not confuse this
with Master Key A and Master Key B.

Enter the top or first key – then continue to the

lower or second key.

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The 32 digit alpha-numeric key is entered

using the pin-pad only.

Letters are entered by using the arrows and

function keys. Use the pin-pad layout below.

1 2 3 D Cancel

4 5 6 E Clear

7 8 9 F Enter

A 0 B C
Older EPP-B2 (Encrypted Pin Pad) Master Key Alpha-Numeric Key Layout

1 2 3 F Enter

4 5 6 E Clear

7 8 9 D Cancel

A 0 B C
Newer EPP-B3 / B5 Master Key Alpha-Numeric Key Layout

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After you enter each complete key (32 characters)

the screen will display a ‘check sum’ or ‘check digit’

This 4 character code must match the code on

your key envelope.

This code is used to verify that the key was

entered correctly.

Compare the check sum (check digit) on the

screen with the number on your key envelope.

In this example, both show 72B2 – which is

correct.

Do the same thing with the second key envelope.

In this example, both show BA4F – which is

correct for the second key.

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3) VERIFY MASTER KEY

Once both Part A and Part B have been entered successfully, the key management menu will display a
new Check Digit for the key index where the master key was just entered.

If no check digit is entered, use the Check Key screen to determine where the key parts were entered,
then re-enter the keys as necessary.

The Key Check Sum value on this screen will be provided by your Host Processor as a ‘Combined
Checksum’.

If the 4 character Check Sum matches what you were provided with – then it means the key entry process
was successful. If the number does not match – then you may need to re-enter each Master Key again
and verify that you get the correct Check Digits after each key.

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10.3 Appendix C – Extra BIN List

This feature allows you to load and manage a large number of BIN numbers into your ATM that
will be excluded from Surcharging. BIN numbers are 1- 8 digit numbers which represent the
account / card numbers of customers.

To take advantage of this, you must create a list of these numbers according to the special format
below.

You can use Excel or Word to gather and sort your list, however we recommend exporting to a
text (TXT) file when complete. See the picture following these instructions.

First, the first line of this file must be [EXTRABIN]

Next, you’ll have a line which is NUMBER (tab) = (tab) XXXX

Where XXXX will be the total number of numbers you’re adding

For each line to be added you must begin BIN1 and then consecutively BIN2, BIN3 up to BIN999.
If there will be more than 999 numbers used in your list, then when you get to BIN999, you would
follow that with BIN1 again and begin counting up again from 1.

In this example we only have a total of 24 bins. BIN1 through BIN24. Notice the line “Number =
24”. 24 is the # of bins and the value must be entered here. If you have 300 bins then you must
put 300 here.

When your list is complete, save the file as EXTRABIN.txt

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Next, you’ll need to rename this file so the ATM can use it. Locate the EXTRABIN.txt file you just
saved and right click on it, then select PROPERTIES. You should get a window like this:

You want to rename the file to EXTRABIN.DAT

DAT extension is what the ATM is looking for to load this as a list of BIN numbers.

In the box at the top of this properties window, rename the file to EXTRABIN.DAT and press OK.

Note that you will get a warning from Windows that renaming the file may cause it to be unusable.
That is normal … just click OK.

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To upload this new file you’ve created to the ATM please follow the instructions below:

For ATMs with ACU1 / ACU3 or ACU5 Mainboards:

- You must use an SD memory card (2GB or less only) to load this file.

For ATM with ACU6 Mainboards:

- You can use an SC memory card (2GB or less) or a USB memory stick

File paths will be as follows, depending on mainboard type:

ACU1 / ACU3 / ACU5

SD Memory Card Root Directory\DATA\ExtraBIN.DAT
- Create a DATA folder on the SD card and copy the ExtraBIN file into that folder.

ACU6 / ACU7
SD Memory or USB Drive Root Directory\APP\DATA\ExtraBIN.DAT
- Create an APP folder, inside that create a DATA folder and copy the ExtraBIN file there.

If you’re familiar with loading software on Genmega terminals, there is a blank file called
Update.acu

The ATM reads this file on boot up and then knows to apply the additional files as an ‘update’ to
the existing software.

You’ll need to copy or create an Update.acu file and include this in the Root Directory of your
memory device along with your APP or DATA folder per above.

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Please note that if you have any copy of Genmega ATM software, you can find this same file in
the Update folder.

If you don’t have the ATM software, you can make this file using the steps below:

In the window shown above, clock on “File” and select “New” and then “Text Document”

If you’ve done this correctly, you’ll have new file in the box as shown below:

The final step to this is to change the name of this text file to UPDATE.ACU
Type into the box above and press enter when done.

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You will get a warning box again when you change the name, just ignore and click OK.

When complete, your SD card (ACU1/3/5) should look like the picture above – for ACU6
mainboards you should have APP folder and Update.acu

Inside that DATA folder should be the EXTRABIN.DAT file containing all your BIN numbers.

Insert the SD card into the slot on the back of the screen of your ATM. Power off the ATM and
the power back on. If the SD card has been setup properly, then the file will be copied
automatically.

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The best way to determine if the file copied correctly is to check the message on the screen in the
Operator Menu under Customer Setup à BIN list

The message above in red shows that an EXTRABIN.DAT file was successfully loaded. The date
and time reflect the data and time that the file was saved. Bytes refers to the file size and the
Count number refers to the number of BIN numbers loaded.

Another tip to verify that your BIN file is loaded correctly is to add your ATM card number to the
list and then attempt a withdrawal transaction. If you do not receive a Surcharge authorization
screen, then the BIN list is working correctly.

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10.4 Appendix D – Advertisement Graphics

Up to 8 custom graphic images can be loaded on each ATM and will rotate between each image
and the ATM ‘Welcome’ screen, while the ATM is idle.

The size of the graphics is dependent on the model of ATM and screen size.

The following table gives the resolution (image size) needed for each model ATM.

Genmega ATMs
G1900 / G2500 / G2900 / G3500 / GT3000 = 800 x 480 (pixels)
GT5000 / C6000 = 1024 x 768
Onyx (G3000) = 1280 x 800
NOVA = 1024 x 768

Hantle ATMs
1700W = 800 x 480
C4000 / T4000 = 800 x 600

Specs for Custom Screens:

The custom screens should be saved as JPG (JPEG) images – Except ACU1 (early C4000)
- Early C4000 with ACU1 mainboard must use BMP files

The file naming convention for all machines is the same:

center1.jpg through center8.jpg

The name of the file indicates the order in which the images will appear.
center1.jpg would be the first custom ad screen to show, then the Welcome screen, then
center2.jpg, then the Welcome screen, then center3.jpg … etc. for each active image.

Once the screens are loaded into the ATM, they will need to be activated before they’ll show up.

That is done in the Customer Setup Menu à Screen Graphics à Advertisement Enable /
Disable.

Loading custom images to the ATM is done via GenRMS Pro monitoring software, or by loading
directly at the ATM with a memory device.

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There are several mainboard types depending on which model ATM you have and how old it is.

The loading procedure is different, so it’s important to make sure this is correct.

There is a guide available to identify the different ATM control boards, however these general
guidelines can help.

If your ATM has the internet (Ethernet) port on the left edge of the mainboard, then it’s an ACU1

If your ATM has the internet (Ethernet) port on the top edge of the mainboard, AND there is only
1 USB port located on the top edge of the board, near the right corner, then it is ACU3 or ACU5.

ACU6 boards began shipping in late March 2014, and are identified by an ACU6 sticker which
appears on the SD memory slot or board cover. They also have 2 USB ports side by side on the
top edge of the board, closest to the right corner.

- For ACU1, ACU3 and ACU5 board, you must load graphics with an SD memory card.

- For ACU6 boards, you can use either an SD card or a USB memory device.

Quick Reference:

- For ACU1 the files should be copied in the following directory structure:

[SD Card] Common/img4SCR/center1.bmp~center8.bmp (NOTE ACU1 uses BMP, not JPG)

update.acu file must appear in the root directory

- For ACU3/ACU5 the files should be copied in the following directory structure:

[SD Card] Common/img4SCR/center1.jpg~center8.jpg

update.acu file must appear in the root directory

- For ACU6 boards, use this directory structure

[USB or SD card] APP/Common/img4scr/center1.jpg~center8.jpg

update.acu file must appear in the root directory

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Following are instructions for how to set up the SD card or USB memory device:

If your ATM has an ACU1 / ACU3 or ACU5 mainboard, you’ll need to load the graphics via an SD
card as shown below.

Loading Graphics using SD (Secure Digital) card:

You must use an SDcard , or micro sd card w/ adapter that is no

more than 2GB in size.

You may also need to purchase an SD card reader if your computer is not equipped with one.

Before using the SD Card, we recommend formatting it to remove all data.

Right click the removable memory device in ‘My Computer’ and select ‘Format’.

**Make sure to select FAT for File System and NOT FAT32 when following the instruction in the
link provided.

Exactly like this:

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2. Next you’ll need to create a file called update.acu and save it on the card.
This file will have no data (0 bytes) but will instruct the ATM during loading.

To create this file:

a. Open up a notepad document.

b. You can leave it blank and save it (File>Save As)

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c. Save it as:
File name: update.acu
Save as type: All Files

**Once it’s saved the file should look like this

3. Next click on the SD Card in My Computer to open it.

You’ll need to create a folder (File>New>Folder) and rename it “Common”.

(see next page for examples)

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4. Next, click on the “Common” folder to open it, and create another folder (File>New>Folder) and
name it “img4SCR”.

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5. Inside the img4SCR folder is where you want to copy all your jpg files
(center1.jpg, etc)

Directory structure should look like this:

common/img4scr/center1.jpg

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Instruction for ACU6 / ACU7 mainboards:

ACU6 boards are unique in that you can load software or graphics from both a SD memory
device (2GB or less) or a USB memory drive (any size).

The procedure for storing the graphics is the same as above, however you need to create an
“App” folder first before making “common”. Then create the “common” inside “App”, and
“img4scr” inside “common”. Lastly the jpg files inside “img4scr”.

Directory structure should look like this:

App/common/img4scr/center1.jpg

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6. Once your graphic files are copied, insert the SD card (card logo faces towards the back) into
the SD card slot on the mainboard located behind the LCD. Push till it spring locks. For ACU6, if
using USB, you can use either slot.

7. Reboot the ATM.

8. When the ATM is fully initialized then remove the SD card or USB device..

After the images have been loaded onto the ATM, you’ll need to enable them.

Enabling the Center Graphics:

1. Go into the Operator Menu.
2. Then to Customer Setup > Graphics > Advertise EN/Disable and go
through each advertisement you want to show up and turn it ON.

If you do not see the new images you created in this menu, it means that they did not copy
correctly. Review the steps, and contact tech support if needed.

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RECEIPT GRAPHICS

If your ATM was sold with the optional 3” receipt printer (G2500/G2900/G3500/Onyx/Nova) then
you can also load an image to display on the receipts.

The maximum dimensions of the image are 576 pixels wide, by 222 pixels tall.
That this image must be 2 color (black and white)

Note: The image must not exceed 16kb (file size) – if the image is too large it will not upload to
the printer. In that case, try reducing the size by shrinking the image.

Save this file as LOGOIMG.BMP (bitmap file)

It should be copied to the ATM using the same file structure and procedure are listed above in the
screen advertisements.

Copy the file to the IMG4SCR folder and upload via the SD memory card as explained previously.

Below is an example of where the image will print on the receipt.

After loading the image on the ATM, each time you

restart the ATM you will see a message during boot
up that says ‘Downloading Logo’.

During that message the image is loaded directly

to the printer control board.

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11 WARRANTY & SERVICE

Genmega, Inc. provides a limited two-year ‘parts’ warranty for Genmega ATMs. This excludes
‘shell’ machines (ATMs sold without a cash dispenser) or Kiosks, which have a one-year limited
parts warranty.

Any other Genmega ATM or Kiosk is covered by a one-year parts warranty.

The parts warranty begins 15 days from the original ATM shipping date.

WHAT IS COVERED:
· Cash Dispensing Unit (CDU) and Cash Cassette
· Receipt printer (SHU)
· LCD module
· Magnetic Card Reader (MCR)
· EPP Keypad
· Power Supply
· Mainboard (CE)
· Locks and locking mechanisms **LIMITED 90 DAY WARRANTY**
Dial and Electronic locks will be covered by a limited 90-day warranty beginning 15 days from
shipping date. Should the lock fail under normal use, Genmega will replace the lock only.
Services required to open the vault and or replace the lock are at the expense of the ATM
owner.

WHAT IS NOT COVERED:

· AC Power cord, modem and data cables
· Key locks and keys
· Plastic Bezels
· Software or Firmware upgrades
· Receipt printer jams
· Bill (cash) jams
· Forgotten passwords or lock combinations
· Water or liquid damage
· Any damages from misuse, improper installation, and vandalism
· Any damages from “brown out” or low power, lightning, or any other ‘acts of God’
· Installation of the ATM or parts (includes warranty and related)

Your distributor/dealer may offer an enhanced or extended warranty in addition to the original
manufacturers warranty. Once the manufacturers warranty has expired, all claims for warranty
service must be resolved directly between the distributor/dealer and the ATM owner

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11.1 OBTAINING SERVICE

If you have any problems or questions about your Genmega ATM, your dealer or distributor is
your primary contact for assistance/service. Your manufacturers warranty is provided through
your dealer or distributor.

11.2 PART ORDER WARRANTY

ATM Parts purchased from Genmega include a 90-day warranty. In the event a part fails and is
determined to be defective, Genmega will repair or replace the part under warranty. Parts
damage due to vandalism, improper use, misuse or ‘acts of god’ are not covered under warranty.

11.3 ORDERING WARRANTY PARTS

Warranty requests must be coordinated and submitted from your Genmega distributor. It may be
necessary to do on-site troubleshooting at the ATM before any warranty is approved.

Genmega ships warranty parts via FedEx 3-day shipping to the customer’s location, faster
delivery (including overnight or Saturday) is available at customers expense. Genmega does not
provide installation service or labor reimbursement for any installation of warranty parts.

The customer has 30 days to return the defective parts to Genmega using the call-tag provided
with the warranty parts. Any part not returned to Genmega within the 30 day period will be billed
‘in full’ to the distributor. Parts may be returned ‘late’ up to 30 days following the invoice but are
subject to a 20% fee for late return. Returned warranty parts are inspected and verified for
warranty eligibility upon receipt before the incident is closed.

11.4 PARTS ORDER RETURNS

Parts purchased from Genmega may be returned for refund or credit within 30 days of delivery.
Note that a 20% restocking fee will be deducted from any refund or credit. Please obtain a RMA
number before returning any parts for credit.

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