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Principles, Strategies,
Applications, and New Directions
Rifat Latifi
Charles R. Doarn
Ronald C. Merrell
Editors
123
Telemedicine, Telehealth and Telepresence
Rifat Latifi • Charles R. Doarn
Ronald C. Merrell
Editors
Telemedicine, Telehealth
and Telepresence
Principles, Strategies, Applications,
and New Directions
Editors
Rifat Latifi Charles R. Doarn
Department of Surgery Department of Environmental and Public
Westchester Medical Center and New York Health Sciences
Medical College University of Cincinnati
Valhalla, NY Cincinnati, OH
USA USA
Ronald C. Merrell
Virginia Commonwealth University
Mentone, AL
USA
This Springer imprint is published by the registered company Springer Nature Switzerland AG
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Foreword
Few would argue the benefits of telemedicine to the patient, society, the community,
the healthcare system, healthcare professionals, and funders. Despite the obvious,
the uptake of telemedicine over the last three decades has remained slow, nascent in
some parts of the developed world and a dream of unmet potential in the developing
world. It is too often inhibited by bureaucracy, regulation, fear of change, lack of
awareness, and ignorance. This is particularly unfortunate for the developing world
in which I work, where the unmet healthcare burden is greatest. Increasing general
awareness and knowledge of telemedicine in all settings is imperative.
The book’s editors, Ron Merrell, Chuck Doarn, and Rifat Latifi, have impeccable
telemedicine credentials and are acknowledged leaders in the field, having been at
the coalface for many years. Ron and Chuck, have been the co-editors of the presti-
gious Journal of Telemedicine and eHealth. Rifat is respected internationally for his
implementation of telemedicine in Kosova and Cabo Verde among others. All are
Fellows of the American Telemedicine Association. They have assembled 66 experts
from several countries to author the 28 chapters of this book which cover a wide
range of issues. These are divided into Principles of Telemedicine and Telehealth,
Strategies for Building Sustainable Telemedicine and Telehealth Programs,
Outcomes Based Evidence Clinical Applications of Telemedicine, and the Next
Generation of Telemedicine and Telepresence.
Rogers’ Diffusion of Technology Curve describes the growing number of users
of new technology as the innovators, the early adopters, the early majority, the late
majority, and finally the laggards—or perhaps the Luddites. Telemedicine in many
parts of the developed world has been at the stages of the early adopters, and in
some disciplines, the early majority. The developing world lags at the innova-
tor stage.
To paraphrase the 1956 Dinah Washington song, “What a difference a virus
makes.” The COVID-19 Pandemic has changed this. Telemedicine is alive and well.
Through necessity, many have been obliged to adopt it for their own and their
patients’ safety. The majority are now using information technology in some form
to provide care over distance, and in many countries in the developing world tele-
medicine is leapfrogging from the innovators to the early majority. Health profes-
sionals have discovered telemedicine, and many believe they are innovators because
they have changed and adopted it. The need for the evidence behind what they are
now doing in their daily telemedicine practice and advice on how to improve what
v
vi Foreword
they are doing has been of little importance to them—until now. They need this
information.
This book meets that need and will serve those who read it well, as they embrace
the culture of telemedicine and draw upon the hard-earned experience and battle
scars of the many authors. The surge in telemedicine and its widespread incursion
into daily practice will not go away when a vaccine is found. As Benjamin Franklin
said, “Out of adversity comes opportunity.” The timing of this book is serendipitous
and its content welcomed.
In late 2019 and early 2020, a Coronavirus 2019 (COVID-19) began to affect the
entire world. As of June 1, 2020, over 6.3 million (and counting) people worldwide
have been affected by COVID-19, with over 376,000 deaths in nearly every country.
This pandemic sickens our hearts and minds as we individually are affected and we
seem helpless to respond. As practitioners and researchers, we each have our own
stories and some have even been sickened by the virus. Returning back to a new
normal, whether the operating room, the hospital, or the office after working from
home for a few weeks, while recuperating from COVID-19 has been such a treat.
Our daily schedule is fuller than ever with virtual meetings using Zoom or Webex
as well as normal face-to-face meetings with social distancing ever present in our
minds. Yes, the world has changed rapidly and significantly. The old ways may be
gone forever. Medical and surgical practice have changed not only from a response
to patients with COVID-19 but how world health community has embraced tele-
medicine and telehealth. Is this a new world order for healthcare?
The pandemic caused by COVID-19 brought to light something that we, the
telemedicine and telehealth enthusiasts, have been fighting toward for decades. We
knew all along that telemedicine and telehealth can be an excellent model to care of
the sick and injured in just about every discipline. Today, a search on PubMed for
“COVID-19 and telemedicine or telehealth” results in over 500 manuscripts pub-
lished for a disease that is less than 6 months old. There is no precedent for this in
any field of medicine. These papers are from every aspect of medicine and surgery.
Finally telemedicine at center stage [1].
Have you thought, as a surgeon, medical doctor, or any healthcare practitioner,
how do we make a diagnosis and how do we create a plan for treatment? We teach
our students that history and physical exam are the most important. The diagnosis is
confirmed by studies. Yes, we still teach that. After all, most patients have some sort
of diagnostic test, including radiologic (usually CT scan, MRI, PET scan, etc.) and
other laboratory tests. Gone are the days when we made a diagnosis by examining
the patient alone, unless the patient has a clear-cut surgical problem (peritonitis) and
needs emergency surgery.
So what is the value of seeing a doctor in his/her office? If the medical and surgi-
cal history can be taken via interview across telehealth/telemedicine platform, if the
laboratory and radiologic studies are accessible from anywhere in the world through
sophisticated software, abundant and present in every laptop or other mobile
vii
viii Preface
devices, the question comes down to “why do we need to have a patient travel often
for hours, interrupt their life and work, and come to see us in our fancy and expen-
sive offices?” We can obtain the patient’s temperature and weight as well as mea-
sure blood pressure, pulse, respiratory volume, and other basic medical information
virtually while the patient remains in the comfort of their home, office, or where
ever they are. Pre-operative and post-operative care can also be accomplished in the
same manner so the patient does not have to come to the office.
Integrating telemedicine and telehealth into the healthcare system permits the
following: patient safety and elimination of all the inconveniences the patient expe-
riences, including interrupting their day, travel by car or other modality to the doc-
tor’s office, spending time parking (oftentimes they have to pay for parking), waiting
in the waiting room with other sick patients, and eventually be seen by the provider.
This process is long, arduous, and in many cases not necessary. Most clinical
encounters can be done virtually using telemedicine and telehealth.
Telemedicine and telehealth have consistently been shown to be effective in reg-
ular medical and surgical practice, primary care, and second opinion to extreme
conditions, such as crises, disasters, remote areas, or limited-resource locations. All
of these are carefully documented in this book. Each chapter is written with the
patient and the healthcare system in mind. Patients and the public at large want
telemedicine, and so do hospitals and most doctors. While many of us have known
the benefits that telemedicine and telehealth offer, convincing the majority of our
colleagues has been a struggle, at least until COVID-19 became a threat to
humanity [1].
The biggest advantage of telemedicine and telehealth in the current crisis is their
ability to continue providing health services at a physical distance. In the USA, the
majority of healthcare institutions use some form of telemedicine or telehealth
thanks to significant advances in telecommunications including and not limited to
improved high-resolution imaging and greater access to broadband. Although
nascent technologies, infrastructure, and legislation are increasingly discussed and
improved, they remain today at an early stage of integration and diffusion in the
current healthcare system. While, we truly believe that telemedicine and telehealth
are finally at the center stage, there are challenges to continue with this momentum
[1]. The most important challenges the widespread diffusion of telemedicine is fac-
ing are: lack of standardized approach and guidelines describing the uniform crite-
ria as to when telemedicine should be a part of the care; absence of clarity on the
ways and mechanisms of reimbursement; licensure issues when telemedical care
has to cross state lines; compliance with the Health Insurance Portability and
Accountability Act (HIPAA) privacy and security rules; and liability and malprac-
tice insurance issues. In addition, technology failures and human factors are also to
be considered, but with recent advances, the integration of technology with human
factors has become almost seamless. Moreover, with a perfect integration of tele-
medicine and telehealth in the care of chronic diseases, care continuity questions
may arise. The aforementioned factors are probably the reason why telemedicine
needs to be integrated into the current healthcare system. COVID-19 has changed
this. Imagine, you wake up and the doctor comes to your home or your office
Preface ix
virtually. If you have to wait, you are still working or enjoying your day wait ever
you are doing. Now, that is a great day in healthcare.
The new world order caused by the COVID-19 virus, associated with severe
acute respiratory syndrome, multiple organ failure, and very high mortality, has
brought about one major change. Suddenly, the medical community, and those who
finance the healthcare sector, realized that telemedicine and telepresence are appli-
cable, desirable, acceptable, and much sought after by our patients and we can man-
age just about every disease and condition [1]. Although, by and large, telemedicine
and telehealth have faced challenges and perhaps some resistance, despite their
great potential, it has become evident that they can provide rapid, safe, and high-
quality care remotely during this pandemic, the largest one since 1918. Perhaps one
benefit of suffering through the COVID-19 pandemic will be the establishment of a
new virtual medical world order, and that telemedicine has taken its deserving place
in healthcare: prime time and a center stage. Let’s call this period the rebirth of
telemedicine.
We hope you find this text a worthy reference.
Reference
We would like to thank all the authors and co-authors for their selflessness and
major contributions to this book. In addition to their efforts, we would like to thank
the Springer team for both their patience and professionalism. Special thank you to
Geena George, MPH, a Research Coordinator in the Clinical Research Unit,
Department of Surgery, at Westchester Medical Center in Valhalla, NY. Without her
help, this book would have never been finished.
xi
Contents
xiii
xiv Contents
xvii
xviii Contributors
John Phillips New York Medical College, School of Medicine, Valhalla, NY, USA
Department of Urology, Westchester Medical Center, Valhalla, NY, USA
Sangita Reddy Apollo Hospitals Group, Hyderabad, Telangana, India
Raissa Eda de Resende Telehealth Center, University Hospital, Universidade
Federal de Minas Gerais; Telehealth Network of Minas Gerais, Belo Horizonte, Brazil
Antonio Luiz Ribeiro Telehealth Center, University Hospital, Universidade
Federal de Minas Gerais; Telehealth Network of Minas Gerais, Belo Horizonte, Brazil
Aram Rojas Department of Surgery, Westchester Medical Center, Valhalla, NY, USA
New York Medical College, School of Medicine, Valhalla, NY, USA
Nicholas Rolig Arizona Telemedicine Program, The University of Arizona’s
College of Medicine, Tucson, AZ, USA
Jennifer L. Rosenthal Department of Pediatrics, University of California Davis,
Sacramento, CA, USA
Nancy Rowe Arizona Telemedicine Program, The University of Arizona’s College
of Medicine, Tucson, AZ, USA
Akhil Saji New York Medical College, School of Medicine, Valhalla, NY, USA
Department of Urology, Westchester Medical Center, Valhalla, NY, USA
Letícia Baião Silva Telehealth Center, University Hospital, Universidade Federal
de Minas Gerais; Telehealth Network of Minas Gerais, Belo Horizonte, Brazil
Nandini Sodhi Arizona Telemedicine Program, The University of Arizona’s
College of Medicine, Tucson, AZ, USA
Maira Viana Rego Souza e Silva Telehealth Center, University Hospital,
Universidade Federal de Minas Gerais; Telehealth Network of Minas Gerais, Belo
Horizonte, Brazil
Dylan Stewart Westchester Medical Center and Maria Fareri Children’s Hospital,
Valhalla, NY, USA
New York Medical College, School of Medicine, Valhalla, NY, USA
Mark Swerdlow Southwestern Academic Limb Salvage Alliance (SALSA),
Department of Surgery, Keck School of Medicine of University of Southern
California, Los Angeles, CA, USA
Joseph R. Turkowski Department of Surgery, Westchester Medical Center Health,
Valhalla, NY, USA
Sarah Vaithilingam Department of Psychiatry, Westchester Medical Center
Health System, New York Medical College, Valhalla, NY, USA
Tracey L. Weigel Department of Surgery, Westchester Medical Center,
Valhalla, NY, USA
Contributors xxi
Historically, Michael Crichton was the first HMS student to take a clinical rotation
in the pioneering LIA-MGH-TP, in 1969. He is the only HMS student known to
have published a chapter in a book about that medical student experience. His book,
Five Patients. The Hospital Explained, provides an interesting picture of various
aspects of academic medicine at the time multi-specialty telemedicine appeared on
the scene in Boston, Massachusetts, in 1968 [7]. With respect to his subsequent
career, Crichton ultimately chose not to obtain a medical license, or practice
1 First Trainees: The Golden Anniversary of the Early History of Telemedicine… 5
medicine, but he followed the latest medical research advances throughout his
career. Crichton wrote his first best-selling novel, Andromeda Strain, as an HMS
student. He followed this up with his novel and movie Jurassic Park.
The first resident-trainee of LIA-MGH-TP was Ronald S. Weinstein, M.D., a co-
author of this article. Weinstein is 81 years old and still works full time as the Founding
Director of the national award-winning Arizona Telemedicine Program, in Tucson,
Arizona. Weinstein is President Emeritus of the American Telemedicine Association.
He is a pathologist who had his fellowship training at the MGH and Harvard in cancer
biology research. He spent much of his research career studying cancer cell invasion
and metastasis and, later, mechanisms of cancer multi-drug resistance [8, 9]. Weinstein
has been recognized as the “father of telepathology,” a subspecialty of telemedicine.
He invented, patented, and commercialized robotic telepathology and introduced the
term “telepathology” into the English language [10, 11].
In 1962, John H. Knowles, MD, at age 35, became the youngest General Director in
the history of the 150-year-old MGH [6] (Fig. 1.1). A high-energy individual,
Knowles was actively involved in HMS training programs at multiple levels. As
MGH Hospital General Director, Knowles personally took ward service call a week
each month. Weinstein recalls Knowles participating in the weekly medicine
Fig. 1.1 (Left) Dr. John H. Knowles examining a patient. A highly competitive college athlete,
Knowles had been a standout three-sport Harvard varsity letterman, in baseball, hockey, and
squash. (Photo credit: Leonard McCombe/The Life Picture Collection/Getty Images). (Right)
MGH General Director John Knowles meeting with a group of visitors at the MGH. He was
“extraordinarily articulate, elegant in thought, scrupulous and respectful of language” [4]. Knowles
was the administrator behind the establishment of the Logan International Airport MGH Medical
Station telemedicine program. The MGH Medical Station was an integral component of Knowles
MGH community outreach program for Boston. (Photo credit: Leonard McCombe/The Life
Picture Collection/Getty Images)
6 R. S. Weinstein et al.
morbidity and mortality (M&M) meetings in the Bulfinch Building. Knowles took
pathology residents presenting their autopsy case results through their paces.
Knowles could discuss complicated medical cases on the fly, thinking out loud,
using brilliant reasoning, presenting his summaries and conclusions in verbal para-
graphs, always with theatrical flair. At the end of each commentary, he would stand
with that endearing smile on his face, and methodically nod with raised eyebrows,
individually, to each of the tenured Harvard professors in the conference room. In
other settings, Knowles strongly encouraged MGH trainees, such as Weinstein, to
step up into leadership positions that “would make a difference in the world” [4–6].
A decade later, still at the relatively young age of 45, Knowles was named President
of the Rockefeller Foundation in New York City. This provided Knowles with a
platform on which to continue his work on US healthcare delivery system reform
and community outreach.
On October 4, 1960, an Eastern Air Lines, Lockheed Electra L-188 prop-jet com-
mercial airliner crashed immediately after takeoff from runway 9 the Logan
International Airport, in Boston. The airplane struck a flock of starlings at an alti-
tude of approximately 120 feet and crashed into Winthrop Harbor, an extension of
Boston harbor. Dozens of passengers were killed. While many on board were killed
instantly in the crash, there were also survivors with critical injuries that subse-
quently died without medical care. Getting emergency medical personnel out to
Logan International Airport (LIA) was a logistical nightmare as the only ground
transportation access was through the Callahan Tunnel, the single gateway to and
from downtown Boston. Telemedicine emerged as a practical solution [12–14].
Knowles was a strong proponent from the start, although the idea for it was not his
own. That came from his clinical counterpart, the cardiopulmonary internist,
Kenneth T. Bird, MD.
In 1962, the same year Knowles became MGH General Director, Ronald
S. Weinstein, a second-year medical student at Tufts Medical School (TMS) across
town, accepted a one-year post-Sophomore fellowship in biophysics and electron
microscopy in the MGH Department of Neurosurgery, which housed the Mixter
Laboratory for Electron Microscopy, headed by Stanley Bullivant, PhD, a pioneer
in a new field, freeze-fracture electron microscopy. Three years later, Weinstein was
awarded a pathology residency at the MGH, becoming the first TMS graduate
accepted into any MGH residency program. Knowles, and the MGH Chair of
Neurosurgery, William H. Sweet, MD, encouraged Weinstein to apply for a National
Institutes of Health (NIH) grant as a Principal Investigator on a Program Project
grant. Knowles personally signed the request letter for an NIH waiver allowing the
award [15–17]. Knowles liked Weinstein’s career trajectory. He proudly acknowl-
edged Weinstein’s accomplishments as a success story for community outreach
since Weinstein had been recruited to MGH from Tufts Medical School, across town.
1 First Trainees: The Golden Anniversary of the Early History of Telemedicine… 7
Fig. 1.2 Telemedicine (initially called “Telediagnosis” at the MGH) was featured in the January
11, 1969, issue of the popular magazine “TV Guide,” nine months after the Logan International
Airport-MGH Medical Station telediagnosis program became operational, on April 8, 1968. (Left)
Cover of January 1969 TV Guide featuring the 65th birthday of the comedian Bob Hope. Hope
died at age 100 in 2003. (Right—two-page spread in this issue of TV Guide). (Upper photo) A
dermatology patient at the walk-in Logan International Airport MGH Medical Station
“Telediagnosis clinic” is being examined remotely by television. (Lower photo) Kenneth T. Bird,
MD, at the MGH, is examining the dark irregular purple skin lesion on the patient’s left foot, using
the robotically controlled-TV camera out at the Logan Airport. The patient’s left leg is covered
with a light-colored drape (Upper photo). Dr. Bird, looking straight ahead, is viewing the skin
lesion on a black-and-white TV monitor. (not shown). He is adjusting the TV image magnification
and focus of the patient’s foot lesion by manipulating a TV control panel with his right hand. Dr.
Bird uses ear buds to listen to heart and breath sounds coming from an electronic stethoscope
(not shown)
8 R. S. Weinstein et al.
Crichton was a fourth year Harvard medical student when he rotated through the
Medical Station telemedicine service (initially referred to as a “Tele-diagnostic
Service”), in 1969.
In 1968, Weinstein had his first involvement with remote television microscopy. His
background in biologic research and medical imaging was unusual for a medical stu-
dent. He first became involved with high-resolution electron microscopy in 1960, when
he was Head Chemist in the Department of Research Services, at the Woods Hole
Marine Biology Laboratory (MBL), in Woods Hole, Massachusetts [20]. This was a
summer job, between semesters, first at Albany Medical College, in Albany, New York,
and then at Tufts Medical School, in Boston, where Weinstein became a transfer stu-
dent. His assignment as an MGH post-sophomore fellow in electron microscopy was
to redesign the equipment used for preparing biological specimens for high-resolution
freeze-fracture specimen electron microscopy [21]. The goal was to take the resolution
of freeze-fracture electron microscopy down to the molecular level.
Weinstein succeeded well beyond anybody’s expectations. Use of his “Type II
Freeze-Fracture Device” provided exquisite images of what became known as “con-
nexin complexes” and their hydrophilic channels that are the structural basis for
electronic and metabolic coupling between human epithelial cells [16, 17, 22]. He,
and a collaborator, N. Scott McNutt, went a step further and showed that deficien-
cies in these complexes are early manifestations of malignant transformation in
certain human cancers [23]. Weinstein’s special interests in medical imaging were
well known in the MGH Department of Pathology and at Harvard Medical School.
This interest led directly to his involvement with the LIA-MGH-TP [15].
In 1967 prior to the opening of the LIA-MGH-TP clinic, a Harvard Medical
School Professor and staff pathologist at the MGH, Robert E. Scully, MD, became
involved in testing television microscopy equipment to determine its suitability for
doing remote clinical microscopy (e.g., light microscopic examination of blood
smears and urine sediments using television). Scully kept Weinstein in the loop.
(Fig. 1.4) First, Scully examined the need for color television as compared with
black-and-white television. He demonstrated nearly 100% diagnostic accuracy
using standard black-and-white television [25]. This was not surprising since televi-
sion microscopy (later called “video microscopy”) had been used for biological
research starting in 1955. When Weinstein was Head Chemist at the MBL, during
1 First Trainees: The Golden Anniversary of the Early History of Telemedicine… 9
Fig. 1.3 (Left photo) Dr. Weinstein’s 2018 visit to the MGH, marking the 50th anniversary of his
original participation in television microscopy cases coming in from the Logan International
Airport. MGH’s White Building’s first floor main hallway entrance into the Emergency Ward. The
MGH Tele-diagnostic suite was on the first floor, in an alcove off the Emergency Ward. (Right
photo) Marking the 50th anniversary of television microscopy in the Pathology Department at the
MGH. Dr. David Louis, Castleman Chair of Pathology (left), is with Dr. Weinstein in the MGH
Pathology Department Library (April 27, 2018). Dr. Castleman, for whom the Chair is named, is
present in Fig. 1.4. (Fig. 1.4, front row). Dr. Robert B. Colvin, a former Castleman Chair of
Pathology, is pictured in the oil painting on the wall. In the 1968 MGH Pathology Department
annual photo (Fig. 1.4, taken 50 years previously, in 1968), Dr. Colvin was an MGH pathology
trainee (Fig. 1.4, last row, second from the left). (Reproduced with permission from [20])
his summer breaks in medical school, he had frequently visited laboratories where
video light microscopy experiments were underway and discussed the technology
with senior investigators. Based on his survey of the field, Weinstein was able to
reassure Dr. Scully that doing routine black-and-white television microscopy as a
substitute to traditional hands-on light microscopy worked well and had little risk.
One day in 1968, while Weinstein was signing out surgical pathology cases with
Dr. Scully, Dr. Scully invited him to lunch and said the reward would be “something
special.” Following lunch in the MGH staff cafeteria, they walked over to the tele-
medicine suite on the first floor of the White Building (Figs. 1.2 and 1.3). Once
there, Dr. Scully telephoned the nurse-manager at the MGH Walk-In Clinic at Logan
Airport. He reviewed the clinical history of the first patient with Weinstein and then
asked the nurse to place the blood smear of Case #1 on the stage of the television
light microscope out at the airport. An image of the blood smear popped up on the
television monitor in their darkened room. (Fig. 1.5) Dr. Scully instructed the nurse
on where to move the slide on the microscope stage, how fast to move it, and where
to stop and focus. Several times Scully said “higher” or “lower” to instruct the nurse
on bringing the blood sample on the glass slide into optimal focus. After examining
a Wright Stain stained blood smear for several minutes, Scully asked Weinstein for
10 R. S. Weinstein et al.
Fig. 1.4 1968 MGH Department of Pathology on the steps of the historic Bulfinch Building, a
National Historic Landmark. Robert E. Scully, MD, is in the front row, 3rd from the right. Dr.
Weinstein is in the 3rd row, 3rd from the right, standing behind Dr. Scully. Benjamin Castleman,
MD, Chair of the MGH Department of Pathology, is in the front row, 4th from the right, standing
next to Dr. Scully. Robert B. Colvin, MD, a future Castleman Chair, is in the last row, 2nd from the
left. In his long career at the MGH, Dr. Castleman trained 15 future pathology department chairs
and produced over 2000 professional publications, a nearly unimaginable number today.
(Reproduced with permission from [24])
Fig. 1.5 Example of a television microscopy (video microscopy) image of a Wright Stain blood
smear, originating at the Logan International Airport MGH Medical Station, and viewed on a
black-and-white television screen at the MGH. (Photo credit: Raymond LH, Murphy, JR,
“Telediagnosis: A new Community Health Resource: Observations on the Feasibility of
Telediagnosis Based on 1000 Patient Transactions.” American Journal of Public Health, February
1974; 64(2): 113 to 119, Figure 2, American Public Health Association [26])
While completing “Five Patients,” Crichton had discussions with Dr. Knowles
about his experiences on the MGH telemedicine service, and their potential implica-
tions for healthcare in the future. Knowles’ opinions and concerns show up in the
text as sage observations by a learned mentor. Knowles also enriched Crichton’s
telemedicine experience by connecting him with senior MGH staff and with emi-
nent professors at the Massachusetts Institute of Technology (MIT), a virtual temple
for research on medical computer applications as well as leading edge research on
Artificial Intelligence (AI).
Crichton’s book “Five Patients: The Hospital Explained” is somewhat of a time
capsule of what academic medicine was like a half century ago. On the one hand,
Crichton was intrigued by the technologies of healthcare and the complexity of
healthcare delivery, but on the other hand, hospital deficiencies were sobering to
him, and the ambiguities of medical diagnostics and frustrations of the medical staff
over uncertainties that permeate many aspects patient care, even in a world-class
hospital, discouraged Crichton from taking the final step into medical practice
(Fig. 1.6) . He did not apply for a medical license. Still, Crichton never lost his inter-
est in medical sciences and emerging technologies, and he stayed current with
advances in medical research for the rest of his life [27].
The “five patients” in Crichton’s book were five actual cases of men and women
in immediate need of medical help rushed to the MGH [7]. Crichton uses these
cases to explain how hospital practice was changing in the age of science-technology
explosion. Crichton used one of his cases to discuss the patient-experience using
12 R. S. Weinstein et al.
Fig. 1.6 Michael Crichton, dressed in surgical scrubs, during a Harvard Medical School (HMS)
clinical rotation, in 1968. Crichton, a student of English literature, had a playful sense of humor
regarding his own towering height. Here, the 6’ 9” Crichton is dressed to recognize Sir Jeffrey
Hudson (see surgical cap label), a storied member of the Seventeenth Century court of the English
queen Henrietta Maria of France with height challenges. Crichton also wrote a medical mystery,
“A Case of Need,” for which he received an Edgar Award in 1968, using the pseudonym Jeffery
Hudson. He wrote a collection (“The Med School Years Collection”) of 8 paperback thrillers in
medical school using the pseudonym John Lange. (This Figure is reproduced from http://www.
michaelcrichton.com/doctor/, with permission from Taylor Crichton. Ronald S. Weinstein, M.D. was
a Teaching Fellow at HMS, while an MGH pathology resident and laboratory director, and taught
pathology to Michael Crichton’s HMS class)
The telemedicine patient Crichton assisted in working up, as a senior medical stu-
dent, was Mrs. Sylvia Thompson, a 56-year-old mother of three who began to expe-
rience severe, but not persistent chest pain over Ohio on a flight from Los Angeles
to Boston. After the plane landed, she was directed to the Logan Airport MGH
Medical Station near the Eastern Airlines terminal. After explaining her problem to
the secretary, she was led to the telecommunications-equipped clinical examination
room (Fig. 1.2). After a brief orientation by the nurse, Dr. Raymond Murphy, at the
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will provide a continuous covered passageway from the door of one’s
apartment to the station. As for ventilation, which is a puzzling
problem in city subways, it will be solved by a continuous opening
made by building the house three or four feet above the ground; the
Roadtown trains will therefore run in a covered trench rather than in
a subway.
Because of the rail straddling plan the Boyes car must be entered
from both sides. Three tracks will be required and these will be
arranged one beneath the other. The reason for this is obvious: if
arranged side by side, passengers would have to climb up the height
of the car and down again. Arranged vertically, they need climb only
up or down. Because the distance from rail level to car floor level is
practically eliminated in the Boyes car, this climb will be but seven or
eight feet instead of twelve as with present train service. The upper
track will be for local service. Passengers will walk from their house
along a continuous platform or hallway to the local stations, which
will be located about 100 yards apart. The object of having definite
stations or stopping places is simply one of gaining speed by having
the people in groups. The platform will be continuous and the trains
can be stopped at any house desired if there be a good reason for
so doing.
About every five miles there will be an express station. Here the
people will climb down eight feet, or sixteen if going the opposite
direction, and board a train that is not bothered with frequent stops
and can hence make very high speed.
The single train on the local track will make a round trip between
express stations about every fifteen minutes. Those near the middle
of the section will catch the train going in either direction, as the
time for the express to travel the distance of one express station is
negligible. In each Roadtown home there will be an electric buzzer
which, when the switch is so turned, will announce the approach of
a train in sufficient time to allow one to get to the station. The
buzzer will have two distinct sounds, one for trains in either
direction.
It is upon the roof that the Roadtown will be upon dress parade.
Here maids with their lovers will stroll of evenings and matrons with
their baby carriages on Sunday afternoons. It is here that children
will have never ending sport. Skating and cycling can have an
unprecedented opportunity to develop for health and pleasure. It is
here that Easter hats will be shown and neighbors’ crops discussed
and new acquaintances made and local pride developed.
The natural desire to drive one’s own vehicles up to the door of his
own house will cause an occasional remonstrance against the plan at
first, but as people find that there is no need of such roadways they
will come to consider the Roadtown road crossings as their front
door, when viewed from the auto or equestrian’s standpoint, and no
more think of the necessity of a private roadway to their own house
than that of having their auto sent up the tenth story of an
apartment house.
The city man is a little better off. City dwellers are close together,
close enough that one electric, gas or steam producing plant will do
for many hundreds or thousands of families, but by the present plan
which enables them to have these improvements, they pay not only
the expense of periodic tearing up of the pavements and the house
foundation, but a far greater price in the loss of air, sunlight and
privacy.
Water.
The water systems of great cities are enormously expensive, as it
is usually necessary to build great conduits dozens and even as
much as one hundred and fifty miles long. The trouble with such
cities is that a very large population must be supplied with water
from a very limited area. The Roadtown with a population of about
1,000 to the mile will be able to get its water supply from suitable
sources all along the way. The length of line to be supplied from one
public station will not be great, but the entire main may be opened
so that one station can relieve another in case of excessive use of
water at any given point.
Sewerage.
The sewage system of the Roadtown will, like the water system,
be built in comparatively small units, and will require none of the
large and expensive sewers seen in city systems. Wherever the
Roadtown crosses a natural valley in the land the sewage can be led
off to a reasonable distance from the house line in pipes and used in
irrigating non-food crops. The income to be derived from the use of
this sewage for fertilization and irrigation will be a considerable
source of profit and wholly without the expense attached to city
sewage disposal works because of distance from the land and the
fact that the point of the city sewer outlet is almost always below
the level of land available for such uses.
Heating.
The Roadtown heating system will be of hot water circulated by
pumps. The heating plants will be located every two or three miles,
which, according to the engineers’ figures will be more economical
than to have them either at greater or less distance. The
temperature will be regulated to suit each and every tenant by the
use of the thermostat with a push button regulator in each room of
every apartment. This simple, but marvelously useful device, is now
in general use in thousands of first class hotels.
Refrigeration.
The refrigerating system of Roadtown which will be required for
food and drinking water purposes could be turned into the radiators
and a circulation of cooled water or brine pumped through the
houses. I do not say that such house cooling will be established, for
the Roadtown house, through which the breeze will have a full
sweep, and in which the electrical fans will be plentiful, will have
little need for a system of house cooling, but if the people in hot
countries wish it and care to pay for it, eventually they can have it.
Drinking Water.
The next utility for the Roadtown house will be that of pure, cool
distilled water for drinking purposes, cooled only to a healthful
temperature. Because of the small expense for piping, this
separation of the system of drinking water from that used for
bathing and for spraying the lawn will mean that no method known
to science for purifying the former need be spared.
Gas.
For light cooking and local heating in the Roadtown home, to such
extent as is desirable, gas will be used.
Vacuum.
During the last few years a great vacuum sweeper craze has
swept the country. We are literally deluged with every type of
apparatus, from systems for installation in hotels and office
buildings, or wagon outfits that chase about the street and run a
hose into the parlor window, to the little pop gun arrangement that
is worked by hand. The ease of adaptability of the best features of
vacuum cleaning systems to Roadtown is too apparent to need
comment further than to say that a small pipe, with an opening at
each home, and a suction fan every half mile, will be sufficient to
give the best possible results.
Disinfecting Gas.
A pipe dream of Roadtown that is absolutely practical, cheap and
a crying need, will be gas for disinfection.
Electric Light.
Electricity for lighting will, of course, be available in Roadtown at a
fraction of the present cost.
Electric Power.
Electricity will be used for fans, vibrators for massage,
shoeshining, and other household devices that may demand it as
time rolls on. Besides this there will be an industrial use for power
which I will discuss in a later chapter.[A]
[A] Until some cheaper source of power is developed electric
heating will remain an expensive luxury.
Telephones.
Electric buttons and signals and bells can be used for the “top”
and “bottom” doors of the house, signaling to central stations when
preferable to the telephone. The telephone, the cheapest of the pipe
and wire group of civilizing agents, common though it is, has not yet
come into universal use. In New York City alone there are over three
million people who have no telephones and in the United States
there are 60,000,000 deprived of that great necessity. In Roadtown
the cost of installing telephones will be practically the cost of the
instruments, switch-boards and twenty-one feet of wire. If the
automatic system is used, which is likely, in local service between a
public service center and the houses they wait upon, the cost will be
but those of interest on installation and cost of repairs. A telephone
expert has estimated that the system complete would be less than
ten dollars per family, and that the expense of operation or
telephone rent less than one dollar a year, net, per family, or eight
cents per month.
Dictograph.
At the present date there is in practical operation a loud speaking
telephone called the dictograph. If this modern invention is installed
in the Roadtown home, it will be possible by simply pressing a
button to talk over the telephone while sitting in a chair or lying in
bed. This instrument has been most successfully utilized in
conveying music, which, if received through a horn can scarcely be
told from the first-hand product. This wonderful invention, as many
other similar ones that now exist, cannot be put into practical use on
a large and systematic scale, because of the present city
construction, the conduit and other trusts.
Telegraphone.
The telegraphone, or recording telephone, is also a most
wonderful invention. The telegraphone records any sound sent over
a telephone by means of magnetic changes in a disc or wire. These
steel disc records or wire records can then be reproduced any
number of times with no loss of distinctness. As the dictograph may
be used to give a sermon, lecture or piece of music to any number
of people at one time, so the telegraphone may be used to record
and repeat it any number of times.
I could add other inventions to the list, but will not, for these
already given, though all practical existing devices, will be so
wonderful in application that I will not extend the list to any less
thoroughly proven inventions, lest the reader who can but judge
from the viewpoint of the present imperfect city civilization, confuse
the Roadtown which is the plan grouping of proven inventions with
the dreams of novelists who revel in inventions yet to be.
CHAPTER VI
ROADTOWN HOUSEKEEPING
How far the Roadtowners will carry the idea of a blanket rate to
cover the cost for all these things depends on traits in human nature
that are pretty hard to anticipate. We force people to coöperate, to
build parks and statues to beautify our cities. Do we want to tax
them for a chance to be well groomed, or do we prefer to see the
other fellow slouchy so that we will look better by comparison? I for
one, believe in allowing civic pride to include live citizens as well as
marble statues of the dead.
There will be few rats or mice in the Roadtown home, for there
will be little food left around to attract them, and no places for them
to gnaw through or build their nests. In the average city building
used for factory purposes, the damage from rats and vermin, I am
told, is often over 10 per cent of the gross sales.
The bill-of-fare will be sent out by Roadtown mail. The people will
order by ’phone and the foods will be on the sideboard in the
Roadtown dining-room in less time than it takes to bring it by the
two-legged route from Delmonico’s kitchen to his dining-room. But in
the dining-room a difference arises. The carriers must be opened
and the dishes and food arranged upon the table by the women
folks—a homely virtue left that the household poet may not be
entirely without material.
The usual meal will require two carriers, one of which will be
heated, and the other containing butter, milk, ices, etc., will be
chilled. Many changes of fashion will be required in the form and
material of dishes for containing and serving food—changes that will
doubtless “upset” the good dames who have found virtue in soup
tureens that can slop over, but it is needless to add that their
Roadtown daughters will be more “upset” at the thought of a return
to present customs.
At the close of the Roadtown meal, the dishes, food remnants and
soiled linen, will be put into the carrier, and dropped down a little
chute where they will travel merrily to the public dish-washery. Here
a few men with the aid of machinery will do the work which now
occupies half a hundred mothers while their families adjourn to the
library, music-room or to indulge in a nap.
The Roadtown idea will at first produce a long low wail from the
thousands of men readers which will begin and end with a plea for
“mother’s cooking.” The Roadtown cookshop is coöperative, but the
dining-room is not. And the cookshop will be there to fill the need of
the coöperators, not to make money. If there is demand it will have
uncooked food to send out as well as cooked food. Nor will there be
any law against the bringing into one’s home the fruits of one’s own
garden, berry patch, and poultry yard. Roadtown folks that keep a
cow can take their choice between setting the milk in the spring and
letting the cream rise or sending the milk to the creamery where it is
aërated, chilled, pasteurized, and bottled, and the fat contents
standardized, and thus sent back as 4 per cent milk to drink and 20
per cent cream for the strawberries. Personally having tasted both
kinds I prefer the scientific product.
Every Roadtown home will have a boiler for hot water, a chafing
dish and as much more cooking apparatus as may be desired. The
wealthy matron of to-day keeps alive the sentiment of mother’s
cooking by making the tea, frosting the cake or making the salad
dressing. The Roadtown mother can do the same, and as much
more cooking as she likes, but once the opportunity is given for
people to find the actual economy of coöperation and to see the folly
of heating up a whole house to do one family’s cooking, the amount
of cooking mothers will do will be decidedly limited.
Sentiments can bar out progress for a while, but where there is a
great economical saving with nothing to lose but sentiment,
economy generally wins. How would you, Mr. Home-is-sacred-man,
like to thresh or flail the wheat by hand in order that the family
might eat pies made of hand threshed wheat as well as to eat
mother’s pies made of machine prepared flour?
Not only will the Roadtown buyer get pure food, but he will get all
food at wholesale rates. The frightful waste, due to the putting up of
food in small cans, bottles and cartons, is little appreciated. I
recently tested this principle by buying olive oil. The oil was priced
me at $1.80 a gallon, but the oil I secured in fifty cent bottles I
found cost me $7.00 a gallon. Cotton seed oil was priced at sixty
cents a gallon. I purchased a five-cent bottle and found that I had
paid at the rate of $2.25 a gallon. These are indisputable facts and
they could be multiplied indefinitely. In barrel or car lots the above
gallon prices would be greatly reduced.
All Roadtown foods can be bought in bulk direct from the makers
at makers’ rates. The vegetables will be crisp and fresh from the
Roadtown gardens. The profits of the middlemen, of retailers, of
adulterators and advertisers, the cost of bottles and cans, of delivery
boys and bad grocery bills will certainly be eliminated with one fell
swoop. It will reduce the cost of living, mark you, at such a rate that
the unsophisticated will confuse a Roadtown meal with a charitable
soup kitchen. But if you don’t believe this, write to your country
cousins and find out just what is the producer’s price on the material
out of which a meal is made.
CHAPTER VII
THE SERVANT PROBLEM IN ROADTOWN
Next to the house on both sides will be plots or gardens about the
width of the house, and probably partitioned from the neighbor’s by
trellises of vines or hedges of shrubbery. These plots will be of
sufficient depth to give ample privacy to one’s doors and windows.
These front yards—there are no back yards or back alleys in
Roadtown—are but the outdoor part of private homes, and will
perhaps be devoted to shade trees and lawn on one side, and to
garden stuff on the other. Though these yards in Roadtown etiquette
will be strictly private as far as an outsider’s presence is concerned,
they will still be within easy view of promenaders on the roof, and
for the same reason one is not allowed to dump rubbish on the front
stoop in the city, the Roadtown yard will be under the general
oversight and supervision of the Roadtown landscape gardener.
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