Architecture patterns and integrations [WA PoX L4] Quiz: Attempt review https://learn.ibm.com/mod/quiz/review.php?attempt=3761841&cmid=...

Architecture patterns and

integrations [WA PoX L4] Quiz Back Next

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the course.
Started on Wednesday, March 5, 2025, 10:14 PM
State Finished
Completed on Tuesday, March 11, 2025, 1:58 PM
Time taken 5 days 14 hours
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Question 1

Correct

Points out of 1.00

What is the purpose of watsonx Assistant’s web chat

integration?

To replace service desk interactions with automated

responses
To exclusively use pre-built tools without customization

To quickly deploy a chat interface with full extensibility 

To build a brand-new customer support interface

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Question 2

Correct

Points out of 1.00

Back Next

The Contact Center Integrations presentation shows a number

of example integration architectures. Referencing the GM
Financial example, which of the following is true?

Genesys CX is the Interactive Voice Response (IVR)

system

Twilio is the SMS provider 

Initial release included support for French to comply with

Bill-93 in Quebec

Live chat is available through the web, mobile app, and

Slack

Question 3

Correct

Points out of 1.00

How can additional phone numbers be added to an existing

watsonx Assistant integration?

By using an SIP trunk for each number

By using an INSERT command

Through a CSV file upload or manual entry 

Through an XML file

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Question 4

Correct

Points out of 1.00

Back Next

When deploying watsonx Assistant with voice, it is important to

understand the phone integration limits for a given client
engagement. Which plan supports up to 100 concurrent calls
in watsonx Assistant?

Enterprise

Trial

Basic
Plus 

Question 5

Correct

Points out of 1.00

All of the below are options for connecting and customizing

your assistant for the phone channel, except which one?

Generating a free telephone number with Intelepeer

Configuration with live agent services like Genesys and

Twilio
Connecting it to the existing infrastructure using a SIP
trunk

Running parallel to the Interactive Voice Response 

(IVR) system

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Question 6

Correct

Points out of 1.00

Back Next

Which is a true statement about contact center integrations?

watsonx Assistant now has out-of-the-box integrations 

with all major CCaaS

Since Voice Gateway is now built into watsonx Assistant,

IntelePeer will be deemphasized going forward

watsonx Assistant now has out-of-the-box integrations

with CCaaS solutions from NICE, Genesys and AWS; other
providers require system customization work

watsonx Assistant implementations no longer use SIP

trunking

Question 7

Correct

Points out of 1.00

The product documentation has a set of tutorials that cover

several channel integrations. All of these channels are covered,
except for which one?

Facebook Messenger

WhatsApp

Snapchat 

Slack

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Question 8

Correct

Points out of 1.00

Back Next

What is one way that companies can integrate service desks

beyond the built-in integrations provided by watsonx
Assistant?

By building custom integrations following the provided 

template and examples

By avoiding web chat interactions (for example, using a

voice channel)
By only using the platforms supported by watsonx
Assistant

By using third-party tools like Twilio Segment

Question 9

Correct

Points out of 1.00

In a retrieval augmented generation (RAG) solution, what best

describes the role of watsonx Discovery?

watsonx Discovery implements the pre-processing, 

embedding generation, and relevancy storage and
retrieval functions of the pattern
watsonx Discovery is a vector database

watsonx Discovery is a front-end generative AI application

for users
watsonx Discovery provides the user interface and
conversational capabilities, such as remembering the
subject of previous queries

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Question 10

Correct

Points out of 1.00

Back Next

When integrating with CCaaS systems, how does watsonx

Assistant receive the call?

Call is forwarded to watsonx Assistant over SIP Trunk 

watsonx Assistant uses UpdateContact Attributes API to
pass context along with call

watsonx Assistant’s chat requests a transfer to service

desk human agent

Public Switch Telephone Network (PSTN) forwards the call

to watsonx Assistant

Question 11

Correct

Points out of 1.00

You are using IBM App Connect to integrate watsonx Assistant

to a 3rd party system. The OpenAPI JSON spec document
associated with the API is in version 2. Which of the following
is true?

watsonx Assistant uses OpenAPI v3, but is backwards

compatible to v2

For watsonx Assistant to use this file, it must be 

converted to an OpenAPI v3 JSON version of the spec
You can use the JSON spec document as-is

IBM App Connect automatically converts the JSON spec

into v3 for watsonx Assistant

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Question 12

Correct

Points out of 1.00

Back Next

What’s a good example of how you might use pre-message

webhooks?

Intercept and translate from any language to the one 

native language you support

Pull answers from a Content Management System (CMS)

Replace or redact personally identifiable information (PII)

the user just entered

Write to an IT ticketing system

Question 13

Correct

Points out of 1.00

How is an SIP trunk used in watsonx Assistant’s phone

integration?

Managing SMS messages

Integrating video streaming

Transmitting voice data via Voice over Internet 

Protocol (VoIP)
Replacing the client’s existing public switched telephone
network (PSTN) because it will not support multiple
concurrent calls

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Question 14

Correct

Points out of 1.00

Back Next

A client is interested in a conversational search solution and

wants to use a third-party search and vector database
technology. According to the Architecture Resources for
Customer Care Projects page, what is the best option for this
client?

Level 4: Watsonx.ai via extension

Level 1: Product-led approach

Level 2: NeuralSeek via extension

Level 3: Custom stack via extension 

Question 15

Correct

Points out of 1.00

All of the below are features of watsonx Assistant’s web chat

channel, except for which one?

Providing suggestions when user requests don’t match an

action

Advanced extensibility that enables PII filtering, custom

content, and deeper integration with client-side and
backend APIs

Built-in rich media support (such as iframes and video)

Listening to an IVR operator list multiple options 

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