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RT50554_half title 4/12/06 2:04 PM Page 1
Negotiating the
Complexities of
Qualitative
Research In Higher
Education
RT50554_Prelims.indd ii 3/1/06 12:02:26 AM
RT50554_title page 4/12/06 2:02 PM Page 1
Negotiating the
Complexities of
Qualitative
Research In Higher
Education
Fundamental Elements and Issues
Q180.A1J645 2006
001.4--dc22 2005034351
Preface ix
Chapter 1 Situating the Research: First Steps 1
Chapter 2 Research Design 37
Chapter 3 Perspectives on Sampling 63
Chapter 4 Continuity and Congruence in the Research Process 83
Chapter 5 Interpretation and Representation: The Influence
of Social Identities on the Research Process 101
Chapter 6 Ensuring Goodness of Qualitative Research 117
Chapter 7 Choices and Consequences of Mixing Methods
in Qualitative Research 135
Chapter 8 Ethical Issues 153
Chapter 9 What Is It to Work Qualitatively? 175
References 193
Index 205
vii
The seeds for the idea of this book were planted through some admit-
tedly bad behavior on our part—passing notes at a professional meet-
ing. We were all members of an editorial board and were reviewing a
number of manuscripts professing to utilize qualitative methodology.
The subject of our notes revealed that all three of us were concerned
about the methodological quality of many submissions. We wondered
what we might do to improve the methodological goodness of qualita-
tive work. It was important to us to engage this question by providing
an accessible text that also illuminated the complex nature of qualitative
research. This was a guiding principle that served as the foundation for
this book. Another primary motivation for the creation of this book is
that we believe that the ultimate purpose of conducting research is to
create a pathway to greater good and social action. By this we mean that
research ought to result in greater understanding of complex phenom-
ena and that higher education can offer pathways to improved quality
of life, particularly for those whose experiences and life situations are
understudied and devalued in mainstream society. We wanted to make
apparent how research can contribute to this goal.
Why is a book on qualitative research particular to the context
of higher education necessary? First, due to their very nature, good
qualitative studies can assist higher education in meeting learning goals
and produce learning outcomes for students, especially those whose
ix
education and student affairs, and Patti Lather, professor and scholar in
the area of qualitative inquiry, both at The Ohio State University. When
we were trying to determine if we could make Chapter 9 work, Marylu
McEwen from the University of Maryland provided a careful read and
very useful feedback. Graduate students and colleagues read more of the
book than they cared to but were very generous with their time and gra-
cious in providing feedback and technical and logistical support. These
individuals include: Danielle De Sawal and Ebelia Hernandez from
Indiana University; Heidi Clark, Michael Penwell, and Kurt Kraus from
Shippensburg University; Elisa Abes from Miami University; and Allen
Delong from Bowdoin College. We also want to thank our three anony-
mous reviewers for their insightful and helpful feedback on the pro-
spectus for the book and the entire manuscript. And to our colleagues
from The Ohio State University, the University of Maryland, Indiana
University, and Shippensburg University, we seek forgiveness for what
we left undone while writing this book and give thanks for what we were
able to accomplish with their guidance and support.
Susan R. Jones
University of Maryland
Vasti Torres
Indiana University
Jan Arminio
Shippensburg University
his feelings and experiences that safety is a broader notion than physical
safety. In a subsequent class on research design, Michael feels compelled
to study student safety on campus. Before deciding upon a particular
question or its wording, however, Michael has much to think about, in-
cluding his worldview about the generation of knowledge.
This brings us to consideration 2, and the question of how one’s
worldview about knowledge influences research decisions.
RT50554_C001.indd 5
A B C
Reality is a physical and observable Reality is constructed through local Reality is shaped by social, political,
event. human interaction. economic, and other values crystallized over
time.
The aim of research is to predict and The aim of research is increased under- The aim of research is transformation and
explain, generalizing results. standing of complex human phenomena emancipation to promote a humanity
to alter existing power relations. capable of controlling its destiny.
Truth is universal and verifiable; findings Truth is an agreement between members Truth is influenced by history and societal
are considered true. of a stakeholding community. structures.
The researcher can and should be Objectivity is impossible; rather, the The view of objectivity as a goal is harmful;
objective. researcher serves as an avenue for the rather, advocacy is the aim of research.
representation of multiple voices.
Good research is value free. Values are a means of understanding. Values are formative.
Researchers study a problem. Researchers live a question with Researchers transform with a community by
participants. imagining and helping to create alternatives.
It is through the voice and jurisdiction of It is through voices and acknowledgment It is through theoretical perspectives of
an expert that knowledge is gained. of both participants and a researcher societal structures in conjunction with the
that knowledge is gained. people who are most affected that
knowledge is gained.
The universe is human centered.
History is progress.
Source: Bronner (1999), Crotty (1998), Lincoln and Guba (2000), Maykut and Morehouse (2001), and Pinar, Reynolds, Slattery,
and Taubman (1995).
Situating the Research • 5
4/1/06 10:08:38 AM
6 • Negotiating the Complexities of Qualitative Research
Figure 1.1
* There is some controversy as to who to credit for this drawing. Some, such as Kuhn, credit
Ludwig Wittgenstein (Philosophical Investigations, 1953), but Wittgenstein himself credited
Jastrow for the drawing published in Harper’s Weekly in 1892.
RT50554_C001.indd 10
Terms Morse and Denzin and Crotty Creswell Maykut and Lincoln and Patton Glesne
Richards Lincoln Morehouse Guba
Paradigm “Philoso- The net that “Package of “[W]orldview, A set of Represents a A worldview, Refers to
phical contains the beliefs” a basic set of overarching distillation of a general “modes of
paradigms researcher’s (1998, beliefs or and inter- what we perspective, inquiry”
[include] epistemo- p. 35). assumptions connected think of the a way of (1999,
feminism, logical, that guide assumptions world but breaking p. 6); cites
post- ontological, their about the cannot down the other authors
modernism, and methodo- inquiries” nature of prove; complexity in defining
and critical logical (1998, reality systematic of the world paradigm.
theory” premises p. 74). (2001, p. 4). set of beliefs (1990,
(2002, (2000, (1985, p. 37).
p. 171). p. 19); p. 15).
assumptions
that “re-
present a
belief system
that attaches
to a
10 • Negotiating the Complexities of Qualitative Research
particular
worldview”
(1994, p. 2).
4/1/06 10:08:40 AM
Epistemology “[A]ssump- “[H]as “The theory “[T]he “Assump-
RT50554_C001.indd 11
tions [that] historically of know- relationship tions that
concern the defined ledge of the concern
origins of standards of imbedded researcher to the origins
knowledge” evaluation” in the that being of know-
(2002, (1994, p. 6; theoretical researched” ledge”
p. 3). 2000, p. and (1998, (2001,
11); thereby in p. 74). p. 3).
“specifies a the
set of method-
questions” ology”
(2000, (1998,
p. 18). p. 3).
p. 19).
(Continued)
4/1/06 10:08:40 AM
Table 1.2 Various Definitions of Terms (Continued)
RT50554_C001.indd 12
Terms Morse and Denzin and Crotty Creswell Maykut and Lincoln Patton Glesne
Richards Lincoln Morehouse and Guba
Theoretical “Set of “The Provides “an “What “The
Perspective propositions philo- explanation, distinguishes ultimate goal
that are sophical a prediction, the discus- of this form
interrelated stance and a sion of theory of theorizing
in an informing gen- . . . on is to develop
ordered metho- eralization qualitative universal
fashion such dology and about how methods is laws of
that some thus the world the emphasis human
may be providing a operates” on inductive behavior and
deducible context for (1998, strategies of societal
from others the process p. 84). theory functioning”
thus and development (Glesne &
permitting grounding in contrast to Peshkin,
an its logic and theory 1992, p. 19;
explanation criteria” generated by Glesne,
to be (1998, logical 1999,
developed p. 3). deduction” p. 22);
12 • Negotiating the Complexities of Qualitative Research
4/1/06 10:08:40 AM
p. 49); “The (explains a
RT50554_C001.indd 13
… researcher set of
approaches phe-
the world with nomenon)
a set of ideas, (1999,
a framework, p. 22).
theory,
ontology”
(Denzin &
Lincoln,
2000, p. 18).
Literature Under the “[H]ow “Reading
Review heading others have about the
“Using the approached studies of
Literature similar others. . . .
Review”: concerns” [To] collect,
“[T]heoreti- (1990, scan, and
cal context p. 163). read
. . . places literature . . .
the study in can help find
the context focus for your
of the topic” topic . . . can
(2002, help inform
p. 189). your research
design”
(1999,
p. 20).
Situating the Research • 13
(Continued)
4/1/06 10:08:40 AM
Table 1.2 Various Definitions of Terms (Continued)
RT50554_C001.indd 14
Terms Morse and Denzin and Crotty Creswell Maykut and Lincoln Patton Glesne
Richards Lincoln Morehouse and Guba
Methodology See method. “[T]he “The “[H]ow one
specific strategy, concept-
ways plan of ualizes the
questions action, entire
are process, or research
examined” designing process”
(2000, behind the (1998,
p. 18). choice and p. 77).
use of
particular
methods”
(1998, p. 3).
Method “[S]hare the “[T]he “[T]he Sampling “Permits
goal of techniques or most strategy and the
deriving new procedures concrete, the people or evaluator to
understanding used to specific settings that study
14 • Negotiating the Complexities of Qualitative Research
4/1/06 10:08:41 AM
Table 1.3 Various Definitions of Terms
RT50554_C001.indd 15
Paradigm Epistemology Ontology Theoretical Methodology Method
Perspective and
Framework
A set of Assumptions about Assumptions about Perspective: Informed by How data are
interconnected the acquisition of the nature of philosophical epistemology, collected
assumptions that knowledge existence (epistemological ontology, and
distinguish and ontological) theory, a process
between assumptions that that grounds and
worldviews guide methodology gives direction to
study design,
Framework: implementation,
suppositions and data collection,
concepts (e.g., data analysis, and
research and interpretation
theories) that
inform the
phenomenon
under study
Situating the Research • 15
4/1/06 10:08:41 AM
16 • Negotiating the Complexities of Qualitative Research
them, with methodology meaning the approach that guides how data
are collected and analyzed. The exclusion of methodology from the dis-
cussion of qualitative research has consequences for the worthiness of
a study. We believe that methodology is a central concept because it
guides the research design. Without attention paid to methodology, the
researcher lacks the means to appropriately design the study, analyze
data, and make sense of findings. In addition, the reader has no context
for understanding or judging the research findings. Examples of meth-
odologies include ethnography, phenomenology, grounded theory, life
history, narrative inquiry, and case study.
In response to the various definitions of terms, Crotty (1998)
offered his own representation and definitions of important qualita-
tive concepts. Like Crotty, we will offer our own representation, but
one we believe to be appropriate in the pragmatic context of higher
education.
The reader will notice in Table 1.3 that we have replaced the term
literature review with theoretical framework to emphasize the impor-
tance of theory. We have differentiated theoretical perspective (assump-
tions about the nature of knowledge acquisition and existence) from
theoretical framework (concepts and previous research that inform
the phenomenon being studied). We have distinguished methodology
(which guides research design) from method (the collection of data)
while underscoring their relationship. Understanding and using these
terms allow the researcher to situate his or her study.
Let’s return again to Michael’s thoughts as he continues to situate his
study. Michael determines that his worldview is more consistent with
an interpretive and constructivist view of knowledge. He believes that
numbers cannot represent the experience of feeling safe or unsafe. He
believes that an in-depth understanding about this phenomenon could
best be accomplished through human interaction. As with all research-
ers, once he has contemplated his worldview, he must now further in-
vestigate his epistemological and ontological stance.
Epistemology and Ontology
In discussing epistemology and ontology, our aim is not to oversim-
plify what has occurred in the evolution of philosophy over several
hundred years. On the other hand, we don’t want to burden the reader
with philosophical intricacies. Rather, we seek to sufficiently describe
the philosophical differences so that the reader can acknowledge that
epistemological underpinnings do influence the researcher and his or
her research. What follows is a brief discussion of the primary epistemo-
logical and ontological frameworks that guide inquiry.
Subjectivism
In subjectivist epistemology, meaning is not created from the interplay
between humans, but rather meaning is “imported” (Crotty, 1998, p. 9)
or brought into the study. For example, Hamrick (1998) used democra-
tic political theory to increase understanding of college student activism.
Democratic theory was not created through the interaction between the
researcher and her students; rather, it was used as a lens to promote
critique and analysis for the purpose of increased understanding, im-
proved praxis, and ultimately liberation.
Unlike positivism and constructivism, subjectivist epistemology
suggests that no one can interpret for others. It is only from an inside
perspective that one can grasp meaning. Jürgen Habermas (1984) wrote,
“What counts as fundamental is not the interpersonal relation between
at least two speaking and acting subjects—a relation that refers back
to reaching understanding in language—but the purposive activity of
a solitary acting subject” (p. 279). Acting with others and engaging in
discourse with them are the means by which there is understanding.
Because some people lack sufficient influence or power to have
mastery over their own lives, or because people are afraid of losing the
influence and power they have, their communication can be distorted
by those with more power. Hence, Habermas believed that just be-
cause certain views exist doesn’t make them valid (Coomer, 1989). It is
through communicative action and discourse that findings are deemed
sound.
Comparing Epistemologies
Several authors have created charts highlighting the differences noted
above using a variety of comparative criteria (e.g., Coomer & Hultgren,
1989; Lincoln & Guba, 2000; Sipe & Constable, 1996). These charts are
dynamic and illustrate a snapshot of current thinking rather than static
definitions. The differences are most obvious at their extremes and do
not represent “rigid or unchanging differences/boundaries” (Sipe &
Constable, p. 153). We also have constructed a chart comparing epis-
temologies (see Table 1.4). The criteria we use are those we believe are
most instructive in the context of higher education. Because we believe
that higher education values utilitarian knowledge, we have selected the
nature of knowledge, knowledge claims, and values as important com-
parative criteria. We offer the comparison chart as a summary of what
we have previously discussed.
Experienced researchers will note the absence of postmodernism,
poststructuralism, and deconstruction in Table 1.4. We concur with
Crotty (1998) that postmodernism and poststructuralism represent
theories, though we acknowledge that they are also considered para-
digmatic stances (Sipe & Constable, 1996). We turn to theories next as
additional aspects of worldview that inform the research process.
Theoretical Perspective
“Research cannot be conducted without the conscious use of underlying
theoretical perspectives” (Broido & Manning, 2002, p. 434). A theoreti-
cal perspective is “the philosophical stance informing the methodology
and thus providing a context for the process and grounding its logic and
criteria” (Crotty, 1998, p. 3). It discusses how the “study fits into theo-
retical traditions in the social sciences or applied fields in ways that will
be new, insightful, or creative” (Marshall & Rossman, 1999, p. 35).
There are a number of theoretical perspectives that give direction
to research. Several are described below. We acknowledge that though
some scholars refer to these theories as movements (Pinar et al., 1995),
philosophical approaches (Bronner, 1999), and paradigmatic stances (Sipe
& Constable, 1996), we agree with Crotty (1998) and Radhakrishnan
(2003) and discuss them here as theory.
Theories most associated with quantitative research include posi-
tivism and modernism (Crotty, 1998). These theories seek to describe
and predict human behavior that is then generalized to a larger popula-
tion. However, some claim the demise of the foundations of modernism
postpositivism
Epistemology and
Theory
falsification
Objectivism Constructivism
interpreter
positivism
emancipatory
naturalism Postmodernism
feminist
objectivity theory
critical
theory
empiricism neutrality
critical deconstruction
race
theory
queer
theory
Theory
Role of Researcher
Figure 1.2
Theoretical Framework
Whereas theoretical perspective influences how the researcher will ap-
proach and design the study, and influences how the researcher will
approach the topic under study in more abstract terms, the theoreti-
cal framework offers suppositions that inform the phenomenon under
CONSIDERATION 4: CHOOSING
A QUESTION THAT PRESSES UPON US
[T]he path to all knowledge leads through the question.
Gadamer (1960/1989, p. 363)
It is from a compelling interest that those engaged in a study find unsettled
questions. Gadamer noted that questioning is “more passion than an ac-
tion. A question presses itself on us; we can no longer avoid it and persist in
our accustomed opinion” (p. 366). Gadamer cautioned us to differentiate
between a question and an opinion. A question is “not settled,” whereas an
opinion is. Several unsettled questions typically emerge from a compel-
ling interest. Often, researchers contemplate a question that is either too
broad or too narrow, or may generate several disparate unsettled questions
from a compelling interest. A compelling interest offers the opportunity to
dwell upon an unsettled question that should lead to a manageable study.
scholars, such as Smith and Deemer (2000) and Smith (1993), believe that
new language should be used that allows for “moving out from under the
shadow of empirical-analytical expectations” (Arminio & Hultgren, 2002,
p. 449). However, others, like Lather (1991), take terms from the posi-
tivistic paradigm and transform them to be applicable to other views of
knowledge. For example, Lather offered a “reconceptualization of valid-
ity” (p. 66) appropriate for research that is openly committed to a more
just social order by advocating for catalytic validity that “by far is . . .
most unorthodox; it flies directly in the face of the positivist demand for
research neutrality” (p. 68).
It is important that those engaged in research realize that the lan-
guage they choose represents and communicates an epistemological
worldview. For many of us, the language of objective positivism has
been entrenched in our schooling to the point where we assume that
words like validity, reliability, sampling, correlation, rigor, significance,
and comparison have a universal use, but they can represent a particular
research paradigm. As constructors of reality instead of solely being in
contact with reality, researchers are responsible for understanding the
implications of the language used.
Below are examples of language as represented by theoretical
perspective:
Quantitative Qualitative
Variable Theme, category, multidimensionality
Correlate Interpret, reflect, mutually shaping
Statistical significance Profound, illuminating
Sample/subjects Participants, co-researchers,
co-travelers
Rigor Goodness, worthiness
Validity Trustworthiness, catalytic validity
Proof Judgments, perceptions, textual
rendering
Discovery, findings Constructing, meaning making
Generalizations Contextual findings, appropriations
Outlier Unique
Mechanical Morphogenesis
Objective Tending to participants, indwell,
human-as-subject
Bhaskar stated that though all four are true, only the fourth is a “precise
and accurate description of what actually happened” (p. 76), because
only the last implies that the deaths were a part of an organized cam-
paign. “This point is important. For social science is not only about a
subject matter, it is for an audience” (Bhaskar, 1979, p. 76). In the first
three statements, we must question what is implicitly valued in the at-
tempt to be value free. The fourth statement does not attempt at being
value free. But which more adequately describes the event?
An example from the literature in higher education is found in the
following: “Consequently, compared to their peers with highly educated
parents, first-generation students are more likely to be handicapped
in accessing and understanding information and attitudes relevant to
making beneficial decisions” (Pascarella, Pierson, Wolniak, & Terenzini,
2004). How might this quote be viewed differently by the reader if it were
said by a first-generation student rather than the researcher? How does
the researcher’s worldview promote the use of the word handicapped in
this way? What language does one use about those with whom one is
studying? How do these terms represent, re-present, and communicate
the relationship? Kezar (2004) commented,
A student tells me she wants to study the experience of graduate
students in the United States who come from other countries.
She wants to examine their experience in a foreign place. . . . [I
ask her] what does it mean to use the term foreign? Is she com-
fortable with this term and its implications in her study? (p. 46)
What is communicated about the relationship between those being stud-
ied and the person conducting the study by the use of those words?
Words such as illuminate, explore, discerning, meaning, and spir-
ited represent an openness to mutual construction and enlightenment
(Arminio & Hultgren, 2002). Some interpretive methodologies such
as hermeneutical phenomenology encourage “troubling” the language
(Ellsworth, 1997) to better express what is intended. Troubling the lan-
guage means that words are used in a slightly new or different way in or-
der to challenge the status quo. For example, in an article on the question
of criteria of qualitative research, Arminio and Hultgren asked, “How do
we as phenomenologists understand our respons-ability to reframing cri-
teria?” (p. 447). “Respons-ability” troubles the word responsibility by high-
lighting the notion of the ability to respond in the word responsibility. This
may be considered a “play on words,” but this play or troubling extends the
“potential of words to spread understanding beyond accustomed bound-
aries” (p. 452). Jones (2002) also troubled the language to extend meaning
potential in her title “(Re)Writing the Word: Methodological Strategies
and Issues in Qualitative Research.” She wrote,
To (re)write the word, to engage in research that holds poten-
tial for getting closer to what is true about a particular phenom-
enon, for exhibiting true generosity, and for contributing to the
elimination of inequality, those most fully engaged in qualitative
research must recognize the complexities in the effort. (p. 472)
The use of “(re)write” emphasizes the importance of revising for deeper un-
derstanding that may be lost with the more commonplace use of rewrite.
Let us return to Michael and his efforts at situating his research.
Michael has decided that his worldview is consistent with the construc-
tivist and interpretive epistemologies because he has noticed how he
learns through interactions with others. He believes that perception de-
fines people’s realities and believes that he is best able to learn about the
experience of safety through interaction with others. He wants to “probe
deep” with others about their experiences. He wonders how experiences
of safety and feelings of inclusion relate. He refines his compelling inter-
est into an unsettled question in language that represents and commu-
nicates his worldview: “What is the lived definition of campus safety for
students who feel unsafe?”
CONSIDERATION 5: RESEARCH,
ASSESSMENT, OR EVALUATION
For what purpose does Michael engage in this study? Another aspect of
situating a study is whether the study is research, assessment, or evalu-
ation. Upcraft and Shuh (2002) admitted that differentiating these may
be seen as not very relevant. We believe it is for several reasons. First,
by exposing the differences, we highlight the point that qualitative
methodologies can be used in assessments and evaluations, not only in
research. Although many institutions have institutional research of-
fices, assessment tasks typically are add-on responsibilities to educa-
tors outside of such offices (Ewell, 2002). Furthermore, many staff and
administrators in higher education believe they are conducting assess-
ments when in fact they are conducting evaluations. Differentiating
these data-gathering activities recognizes the burgeoning scholarship of
assessment (Ewell).
Erwin, 1996
Upcraft & Shuh, 2002
Upcraft, 2003
Figure 1.3
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