BUS321 W04 Gratitude
BUS321 W04 Gratitude
Write down your impressions of how you felt during the process and answer the following
questions:
1) What did it feel like to extend gratitude towards the three people you thanked? How did each of
them feel and what were their reactions towards you?
I felt a deep joy when I realized that my words of gratitude could make them happy and
brighten their day.
They thanked me, smiled and were moved.
They expressed their desire to maintain this positive bond.
2) What is the role of gratitude in organizations? Have you seen examples of how it increases
effectiveness? Your answers should be detailed and thorough.
3) What are the barriers to expressing gratitude? How are they overcome? Your answer should include
and explain in detail at least three (3) barriers to expressing gratitude and how they are overcome.