Adaptive Perspectives on Human Technology Interaction Methods and Models for Cognitive Engineering and Human Computer Interaction 1st Edition Alex Kirlik - Read the ebook online or download it as you prefer
Adaptive Perspectives on Human Technology Interaction Methods and Models for Cognitive Engineering and Human Computer Interaction 1st Edition Alex Kirlik - Read the ebook online or download it as you prefer
https://ebookfinal.com/download/human-robot-interaction-a-special-
double-issue-of-human-computer-interaction-1st-edition-sara-kiesler-
editor/
https://ebookfinal.com/download/issues-and-trends-in-technology-and-
human-interaction-bernd-carsten-stahl/
https://ebookfinal.com/download/building-interactive-systems-
principles-for-human-computer-interaction-1st-edition-dan-r-olsen/
https://ebookfinal.com/download/the-human-computer-interaction-
handbook-fundamentals-evolving-2nd-edition-andrew-sears/
Alex Kirlik,
Editor
S E R I E S E D I T O R
Alex Kirlik
on
Human–Technology
Interaction
Methods and Models for Cognitive Engineering
and Human–Computer Interaction
E D I T E D B Y
Alex Kirlik
1
2006
1
Oxford University Press, Inc., publishes works that further
Oxford University’s objective of excellence
in research, scholarship, and education.
Oxford New York
Auckland Cape Town Dar es Salaam Hong Kong Karachi
Kuala Lumpur Madrid Melbourne Mexico City Nairobi
New Delhi Shanghai Taipei Toronto
With offices in
Argentina Austria Brazil Chile Czech Republic France Greece
Guatemala Hungary Italy Japan Poland Portugal Singapore
South Korea Switzerland Thailand Turkey Ukraine Vietnam
9 8 7 6 5 4 3 2 1
Printed in the United States of America
on acid-free paper
To Egon Brunswik and Kenneth R. Hammond
This page intentionally left blank
Kenneth R. Hammond
Foreword
This book will no doubt stand as an advance for variables could be employed (as in factorial design),
cognitive engineering, but it will also stand as an they were required, and research blossomed, along
affirmation of Egon Brunswik’s claims for the with scientific prestige—well, a little, anyway. And
significant change he claimed was necessary for you better not try to publish in a major journal
the advancement of psychology. His claims—put without a prominent use of ANOVA. Yet it was this
forward in very scholarly yet unusually bold terms very technique—this goose that was laying the
—were that behaviorism built on narrow, determin- golden egg of scientific respectability—and research
istic, stimulus-response theory, and its accompany- money—that Brunswik was trying to kill. Of course,
ing methodology (the rule of one variable) derived his challenge didn’t stand a chance, and it didn’t get
from a physicalistic theme that should be given up one.
in favor a theme almost exactly opposite to that. It In 1941, however, Brunswik got his chance to
has taken over a half century for change in that di- go head to head with Clark Hull and Kurt Lewin,
rection to reach this point, but as the many con- the leaders of the conventional approaches to psy-
tributors to this volume show, a firm step in the chology. In his presentation Brunswik made this
direction Brunswik advocated has now been taken. statement:
Although Brunswik’s book Perception and the
Representative Design of Psychological Experiments The point I should like to emphasize is . . .
(1956) presented his arguments in a coherent and the necessary imperfection, inflicted upon
substantive fashion, it could not have appeared at achievements . . . by the ambiguity in the
a worse time for his thesis to be considered. The causal texture of the environment. . . . Because
methods of analysis of variance (ANOVA) intro- of this environmental ambiguity, no matter
duced by Fisher some 30 years earlier had by then how smoothly the organismic instruments and
been discovered by psychologists and found to be mechanisms may function, relationships cannot
an answer to their dreams. No longer would they be foolproof, at least as far as those connecting
be restricted to Woodworth’s 1938 dictum about with the vitally relevant more remote distal
the “rule of one variable” that exhausted the experi- regions of the environment are concerned.
mental methodology of the day, and once multiple (Hammond & Stewart, 2001, p. 59)
viii Foreword
Now, to be frank, in 1941 no psychologist but Brunswik was fully aware of the hard road he
Brunswik spoke like this: “causal texture?” “Envi- faced in trying to direct the attention of the psy-
ronmental ambiguity?” “Vitally relevant more re- chologists of the mid-twentieth century to the role
mote distal regions of the environment?” None of of the causal texture of the environment, and in
these terms were part of a psychologist’s vocabu- 1955 he made his final effort with the publication
lary in the 1940s. As a result, many simply refused of Perception and the Representative Design of Psycho-
to try to understand what he was saying and re- logical Experiments (published posthumously in
jected everything with scornful remarks about 1956). In the preface of that book he stated: “This
Brunswik’s inability to write. Although it is prob- book has been written with two major purposes in
ably true that some readers even today won’t be mind. One is the exposition of the more complex
familiar with those words and what they signify, attainments of perception, those attainments that
they will come much closer than Hull and Lewin help stabilize our grasp of the relevant features of
did to understanding that Brunswik was saying a the physical and social environment. The other
great deal, albeit in unfamiliar language applicable purpose is the development of the only methodol-
to a bold new conception of psychology. ogy by which the [aforesaid goal] can be reached,
Today’s cognitive engineers, however, won’t be that is, representative design” (Brunswik, 1956,
afraid of that sentence because the ideas in it— p. vii). Those complex attainments will be exactly
wholly mystifying to mid-century learning theo- those that interest cognitive engineers, and the
rists—are now common. Brunswik was pointing methodology of representative design will be one
out that human beings were going to make inaccu- that they will struggle with for some time; their
rate empirical judgments (“the necessary imperfec- results need to generalize to the environment of
tion, inflicted upon achievements”) and these will interest. In short, it is essential to their purposes.
occur not through any fault of their own (“no mat- The reader will see some of those struggles in
ter how smoothly the organismic instruments and the following chapters, for it is no accident that
mechanisms may function”) but instead because Kirlik chose to collate these chapters within the
of “environmental ambiguity,” and that this was Brunswikian framework. He chose them because no
particularly true of the more important (“vitally paradigm is more conducive to the goals of cogni-
relevant more remote distal regions of the environ- tive engineering than the Brunswikian one, and that
ment”) judgments we make, about other people, is because no other paradigm so clearly differenti-
for example. Thus he prepared the way for differ- ates proximal and distal environmental material
entiating among various cognitive goals (ranging both theoretically and methodologically (even his-
from accurate proximal judgments close to the skin torically). Whereas Brunswik focused his work on
along a continuum to accurate judgments about the natural environment to speak to the academic
covert distal personal or meteorological variables). psychologists of the day, he was mindful of the
Communication failed not because he was poor strong implications his paradigm held for the arti-
writer (he was highly precise), but because in call- ficial, or “engineered, ” environment. Those impli-
ing attention to environmental ambiguity, no one cations can be reduced to one: The environment
knew or was interested in what he was talking toward which the researcher intends to generalize
about, and that was because no one was then giv- should be specified in advance of the design of the
ing any consideration to the environment. The or- experiment. That (a priori) specification should
ganism and its “instruments and mechanisms” include theory as well as method. Conventional
dominated everything; all that was needed was a academic psychology ignored both requirements
stimulus to get it going and produce a response. But throughout the twentieth century and suffered the
not for cognitive engineers: Given the goals of their consequences of producing floating results; “float-
profession—and these include the design of the ing” because the simple logic of generalization was
environment, and the design of technical displays— applied only to subject populations; environmen-
cognitive engineers know exactly what Brunswik tal generalization was ignored; consequently, the
was saying to psychologists, and that was: Consider implications of the results were left unanchored.
the informational characteristics of the environment The studies Kirlik chose to include here may not
and how these affect the judgments of individuals. meet Brunswikian ecological criteria in every way
Foreword ix
in every case, yet they will illustrate the need chapters in this volume show (see especially chap-
for meeting them and will bring us closer to our ter 12 and chapter 18).
goal of understanding the problems of cognitive If the cognitive engineering of information is
engineering. now indispensable, it is also highly varied and com-
It would be hard to find a field that will evoke plex. A glance at the table of contents of this book
a greater fit for the Brunswikian paradigm than will be sufficient to grasp that it involves an aston-
cognitive engineering, for here the distinctions ishingly wide range of topics. This can also be seen
between natural environments and engineered en- in the editor’s introductions to the various parts;
vironments arise immediately. An organism in a they offer an education in the struggle to make psy-
natural environment is required to cope with what chological knowledge useful. This broad vision
Brunswik called an “uncertainty-geared” environ- works to the reader’s advantage, for it removes cog-
ment; probabilism is at its core. (This was an idea nitive engineering from mere application of knowl-
neither Hull and Lewin could stomach in that sym- edge already at hand to the forefront of knowledge
posium in 1941, and they made their revulsion acquisition, which was surely the editor’s intention.
known to Brunswik.) But accepting that contrast This sophisticated consideration of theory and
between uncertainty-geared and certainty-geared method together with the pursuit of utilization led
environments made clear exactly what the goal of to the conclusion that representing the environment
cognitive engineering would be, namely, replacing was essential; theory and method would have to be
the uncertainty-geared natural environment with a adjusted accordingly. Thus cognitive engineering is
certainty-geared environment; the optimal replace- changing not only applied psychology but psychol-
ment created by cognitive engineers. ogy itself.
Indeed, one might say that such replacement Therefore this book does more than just affirm,
defines the field of cognitive engineering. Why? it points to the future. The down-to-Earth charac-
Because uncertainty in the environment means er- teristics of its contents will show how the recogni-
ror in judgment, errors of judgment can be extraor- tion of the duality of error increased the research
dinarily costly, therefore in situations in which sophistication of its authors, thanks largely to the
errors are costly, cognitive engineers should drive fruitfulness of the application of such techniques
out or at least reduce to a minimum environmen- as signal detection theory (SDT) and the Taylor-
tal uncertainty. Russell (T-R) diagram. Although introduced roughly
Possibly the best and most successful example a decade earlier than SDT, it was not applied in
of meeting the challenge to cognitive engineering the field of cognitive science until much later (see
to reduce environmental uncertainty is illustrated Hammond, 1966, for a brief history of both). Both
in aviation psychology. Aviation is an example of a techniques are directed toward the idea of separat-
trade or profession that began with its practitio- ing false positive errors and false negative errors
ners—the pilots—utterly dependent on informa- and that separation immediately made apparent
tion provided by perceptual (including kinesthetic) the critical role of cost, benefits, and, most impor-
cues afforded by the uncertainty-geared natural tant, values and trade-offs among them. SDT and
environment. But aviation engineering has now the T-R diagram offered valuable quantitative means
moved to the point where information from this of clarification of these relationships in a manner
environment is ignored in favor of information from not seen before. The future will bring these ideas
an artificial certainty-geared, wholly engineered to a new prominence, and in doing so new dis-
environment. Uncertainty has been driven out of tinctions will appear that will advance theory and
the flight deck to a degree unimaginable when avia- research. For example, it will become obviously
tion began. That change made commercial airline necessary to distinguish between environments of
travel practical and saved countless lives. Exactly reducible and irreducible uncertainty both theoreti-
how much the study of cognition contributed to cally and methodologically.
that engineering achievement is unclear, but history Environments that permit reducible uncertainty
is not likely to give it much credit. We are now at a will be targets of opportunity for cognitive engi-
point, however, where cognitive engineering of in- neers—provided other engineers haven’t already
formation for the pilot is indispensable, as several exploited them. The aviation industry was already
x Foreword
exploited because the essentially uncluttered nature irreducible uncertainty. Such “territories” offer the
of the sky invited exploitation, and the necessary best example of requiring humans to cope with
technology fit with the rapid development of elec- environments of irreducible uncertainty. Here is the
tronics. The navigational (and traffic) uncertainties strong future challenge to cognitive engineers; they
of the uncluttered sky were steadily reducible by need not and should not restrict themselves to situ-
electronic means of measurement and communica- ations involving gauges and electronics and me-
tion. Allow me a brief anecdote to show how recent chanical artifacts. Their knowledge and skills are
that was. In 1941 I was an observer in the Weather badly needed in areas where disputes remain largely
Bureau at the San Francisco Airport. On the night at the level of primitive people past and still in
shift I often talked with the janitor, a bent-over old modern times regularly leading to mayhem, mur-
man who had been a sky-writer pilot in the early der, and wholesale slaughter, not to mention deg-
days of such stunts. His stories were fascinating; he radation and poverty. But cognitive engineers are
often mentioned lack of instruments (“we had al- accustomed to work at abstract systems levels;
most nothing”) and what that meant (attacks of the therefore their theories and methods should be
“bends”) due to a too-rapid descent. Thus, in less applicable, albeit at a level of complexity that will
than a century aviation engineering went from al- demand innovation in theory and method and
most nothing to the glass cockpit in which infor- thought because of the shift to environments char-
mation from inside the cockpit means more than acterized by irreducible uncertainty.
information from without. That uncluttered envi- At the level of irreducible uncertainty the
ronment was successfully exploited by conven- Brunswikian approach will be of considerable as-
tional, largely electronic engineering and remains sistance to cognitive engineers because it will allow
now only to be tidied up by cognitive engineers. the broadest range of theories and methods to be
There remain many other environments that offer included. Domains of reducible uncertainty will be
reducible uncertainty that cognitive engineers will conquered with and without the aid of cognitive
exploit to the benefit of all of us. engineers, as indeed the domain of aviation psy-
Fortunately, Brunswikian theory and method chology already has. But the domains of irreduc-
provides a big tent; it is inclusive rather than ex- ible uncertainty will demand all the knowledge
clusive. By virtue of its demand that the study and skills and ingenuity of the modern cognitive
must be designed to justify generalization to the engineer to cope with the consequences of the
environment of interest, it permits the use of any duality of error that follow from irreducible un-
design that meets that criterion. That means that certainty. That demand will surely include the
when generalization can be met by factorial or newfound knowledge of Brunswikian psychology
other forms of ANOVA, then these designs will be that includes cognitive theory and the methodol-
appropriate. When, however, the situation toward ogy appropriate to it.
which the generalization is intended involves in-
terdependent variables and other features not rep-
resented by factorial and similar designs, then they References
should not be used because the generalization will
Brunswik, E. (1956) Perception and the representative
not be justified. Representation, whatever its form,
design of psychological experiments. Berkeley, CA:
is key to generalization.
University of California Press.
But contrast that virgin—“blue sky”—territory Hammond, K. R. & Stewart, T. R. (2001) The essential
with its reducible uncertainty with the murky ter- Brunswik: Beginnings, explications, applications.
ritories, such as social policy formation, that entail New York: Oxford University Press.
Contents
Foreword vii
K. R. Hammond
Contributors xv
II Technological Interfaces
Introduction 27
Alex Kirlik
10 Inferring Fast and Frugal Heuristics from Human Judgment Data 131
Ling Rothrock and Alex Kirlik
Terry Connolly
Ellen J. Bass
Department of Management and Policy
Department of Systems and Information
University of Arizona
Engineering
University of Virginia
Asaf Degani
Computational Sciences Division
Ann M. Bisantz NASA Ames Research Center
Department of Industrial Engineering
University at Buffalo, State University of Chris S. Fick
New York Department of Psychology
Rice University
Amy E. Bolton
Training Systems Division Arthur D. Fisk
U.S. Naval Air Warfare Center School of Psychology
Georgia Institute of Technology
xv
xvi Contributors
Perhaps no one has understood the depth to which provide methods and models that can be fruitfully
the ever-increasing technological nature of the applied to solving practically relevant problems in
human ecology has shaped psychological theory human–technology interaction. These problems in-
better than Jerome Bruner. In his memoir In Search clude designing and evaluating technological inter-
of Mind (1983), Bruner shared his reflections on faces, decision aids, alerting systems, and training
the origins of the cognitive revolution. Although technology, as well as supporting human–automa-
a great many factors may have played a role (e.g., tion interaction and human–computer interaction.
Chomsky, 1959; Miller, 1956; Newell & Simon, In short, the aim of this book is to provide practi-
1972), Bruner turns much conventional thinking cal resources for addressing the menagerie of prob-
on its head, implying that scientists had to invent a lems making up cognitive engineering (Hollnagel &
theory of mind in response to the practical demands Woods, 1983; Kirlik & Bisantz, 1999; Norman,
of finding coherent ways of understanding and 1986; Rasmussen, 1986). Along the way, many con-
coordinating a largely invented world of people tributors to this volume also present insights and
engaged with post–Industrial Revolution technolo- approaches that may shed light on fundamental
gies. The seeds of this scientific revolution, it seems, problems in the science of adaptive cognition and
were not so much “in the air” as in the digital cir- behavior. This may be especially true when it comes
cuitry and in the need to understand and manage to the challenge of understanding and formally ar-
“a complex world of information.” ticulating the role of the environment in cognitive
theory.
Six themes unite the contributors’ orientation
A Workable Concept of Mind toward developing a concept of mind that is both
workable and valuable from a cognitive engineer-
The purpose of this book is to take additional steps ing perspective. These themes are illustrated in the
toward building what Bruner referred to as a “work- selection of research problems, methods, and analy-
able concept of mind.” Special emphasis is given sis and modeling techniques presented in the fol-
here to the word workable. The central goal is to lowing chapters.
3
Discovering Diverse Content Through
Random Scribd Documents
Extracts from the diaries of a veteran newspaper man who had
been for many years in the habit of recording carefully his
conversations with Theodore Roosevelt. These are now arranged
under appropriate headings, some few of which are: Roosevelt and
1920; Dewey and Fighting Bob; The break with Taft; The attempt on
his life; Clashes with the Kaiser; On election eve, 1916; Senator
Lodge’s fist fight; Roosevelt’s one talk with Mr Wilson; Roosevelt on
labor; Loyalty; Germans in America; Colonel Roosevelt on boys;
Pershing and Wood. There are a number of illustrations.
“The picture is less attractive than that of the writer of the letters
to his children, or of the state papers that have been included in Mr
Bishop’s selection, but it seems to present with fidelity one of the
poses of the most versatile statesmen of our day. The absence of an
index makes the book more difficult to use than it need have been.”
F: L. Paxson
“It is in all respects one of the best Roosevelt books we have ever
seen, and in some respects the best.”
“To put into his narrative the right degree of thrill, the correct dose
of horror, M. Leblanc takes us to the gloomy island of Sarek, off the
coast of Brittany, which has the cheerful nickname of ‘Island of the
coffins,’ and there plunges his characters into a welter of murder,
mystery and terror that has few parallels in this kind of fiction.
Strange figures robed in white, flitting in and out of the woods on the
island, make one suspect that the ghosts of the druids of ancient
times, or else descendants of theirs dwelling in caves beneath the
island, have got on the rampage in the modern world. Arsène Lupin,
the peerless solver of mysteries, arrives on the island in his little
private submarine. He takes the situation in hand with his usual
combination of ability, bravery and luck. Things move fast from the
moment that he sets foot on the old stamping ground of the druids. It
would be unfair to tell the series of strokes of genius, combined with
strokes of the incredible luck, whereby Arsène Lupin circumvents the
atrocious Vorski and makes it possible for ‘The secret of Sarek’ to
have a happy ending.”—N Y Times
Reviewed by H. W. Boynton
+ Bookman 51:584 Jl ’20 230w
Reviewed by E. C. Webb
Francis Ledwidge, the young Irish poet, lost his life in the war. His
poems are brought together in this volume, with an introduction by
Lord Dunsany. “Readers familiar with his work will find all of the
favorites in this volume—June, To my best friend, Desire in spring,
and others. They will find also his poems written during the great
war. It is interesting to note that he did not write much of battle and
all that went with it, but made his songs out of memories or out of
new glimpses of beauty.” (N Y Times)
“His scope was limited. Trees, flowers and the recurring seasons
were his theme. But he evidently believed in these things, and did not
write of nature because since Wordsworth’s day, it is the correct
thing to do. Ledwidge was a countryman and loved the country; the
desire to express himself came, and he moulded into what are often
exquisite forms, the simple country thoughts which were natural in
him.”
“He knew the simplicities and austerities of wild life in fields and
woods so well that he could borrow from them a little sternness to go
with the sweetness of his song.”
“It is true that he is ‘the poet of the blackbird,’ that his ‘small circle
of readers’ will turn to his work for its mildness, sweetness, and
serenity, ‘as to a very still lake ... on a very cloudless evening.’ But
that small circle must not be disappointed to discover that his
limpidity and naturalness are often blurred with the derivative, that
his taste is uncertain, ... that his imagination is less active than his
fancy. Complete poems, unflawed by inequalities of tone and
workmanship are therefore rare.”
“Mr Lee writes for the most part in words of one syllable, a style
admirably suited to reflect his own mental processes.” H. K.
“The author has thought, or mused, a lot, but he has hardly studied
the problems at all. He fancies that economics is a very simple
science—and so it is, his economics. He has not the faintest
conception of the real forces that are now reshaping the industrial
world.”
“Her satire fails because never from beginning to end can the
reader believe in it. It is merely an expression of her opinions in a
very artificial form; and, whether or no we agree with them, we
would rather have them expressed in the natural form of argument.”
“It embodies the reaction to the world war of one of the sanest
minds and most finished stylists of her day. One who compares
Romain Rolland’s dramatic satire ‘Liluli’ with this work, is struck
with the similarity in purpose, in point of view, in fundamental
concept, and even in their common form of cosmic burlesque.
Neither the great Frenchman nor the great Englishwoman has
written a ‘play’ in the ordinary sense, but each has made an
uncommon contribution to literature.”
“If his extreme youth was a little hectic with the heady wine of
passion his maturity has grown beautifully sane with the philosophic
mind. He was never more youthful than now, when he has
recaptured the song of the lark, regained the lightness of foot that
measures the pace of any gypsy up hill and down dale, and with an
eye for illusions that any lover might envy.” W: S. Braithwaite
Reviewed by H. W. Boynton
“Each and all of his three plays reveal him as a playwright with
ideas, and as one whose own acting has enabled him to see dramatic
values and to cause them to live in plays of his own. There is the
reality of life in them as well as a feeling for the theatre that makes
them actable. They hit the centre of the target.” A. A. W.
“Of Mr Noel’s three one-act plays the second, The war-fly, is quite
dark in drift and meaning and so one suspects that neither matters
greatly. His first and third plays, on the contrary, Waste and For king
and country, are drenched with significance because they strain after
no symbolism and are philosophical because they are true.”
“The plays are set with an actor’s solicitude, and each begins with a
promise which is overcast by partial disappointment.”
+ − Review 2:464 My 1 ’20 100w
These stories are translated from the French by Alys Eyre Macklin.
Henry B. Irving provides an introduction in which he says:
“Reminding one of Edgar Allan Poe more than any other, M. Level
employs the method of O. Henry in the service of the horrible.” The
stories, which are all brief—have the titles: The debt collector; The
kennel; Who? Illusion; In the light of the red lamp; A mistake;
Extenuating circumstances; The confession; The test; Poussette; The
father; For nothing; In the wheat; The beggar; Under chloroform;
The man who lay asleep; Fascination; The bastard; That scoundrel
Miron; The taint; The kiss; A maniac; The 10.50 express; Blue eyes;
The empty house; The last kiss.
“He has Poe’s predilection for supernatural and gruesome themes,
something of de Maupassant’s technique of compression, a flair for
the ‘irony of fate’ formula, which was so characteristic of O. Henry’s
plot, and a kinship with Burke’s nostalgie de la boue. But there the
likeness ends, he has none of the qualities mentioned in a degree
sufficient to raise him to the level of the men he suggests.”
Reviewed by H. W. Boynton
“The story is entertaining in its way and contains one really clever
situation. But the style is unpleasantly staccato, and the construction
leaves a good deal to be desired.”
Reviewed by A. C. Freeman
[2]
LEVINGER, MRS ELMA EHRLICH. New
land. $1.25 Bloch
20–10306
Our website is not just a platform for buying books, but a bridge
connecting readers to the timeless values of culture and wisdom. With
an elegant, user-friendly interface and an intelligent search system,
we are committed to providing a quick and convenient shopping
experience. Additionally, our special promotions and home delivery
services ensure that you save time and fully enjoy the joy of reading.
ebookfinal.com