Welcome to Office Suite 6920 Series
Phone Features & Voicemail Set up
Use the Navigation keys to move left or right between pages
LOGIN | ACTIVATE
Note: Your phone should be logged in, but if it isn’t or is Logged Out, log in.
1. To log into your phone press, Activate/Login option.
2. Enter your Extension Number
3. Enter the pin for the phone. (Normally set to last 4 digits of main#) The extension pin can be reset in MyWin portal – see
system admin
TO ANSWER A CALL
1. Lift the handset or press the Speaker Phone function button.
Note: The clear panel area at the top of your handset is your Visual Ring Indication. When your handset rings, the area will
flash red. When on an active call, the area lights solid red.
Ending A CALL
1. Place the handset back in its cradle, press the End Call softkey, or press this hard key.
EXTERNAL CALL
1. Lift the handset or press the Speaker Phone function button.
2. Dial 9 + plus the 10-digit number. (same for local & long distance)
INTERNAL CALL – 3 options
1. Dial the user’s extension (activates your speaker phone automatically).
2. If you have a button programmed on your phone for a user, simply press the button.
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3. Press the ‘Contact’ function button, scroll to find the User and follow the prompts in the display.
The phone will ring until answered or until it forwards to voicemail.
INTERCOM CALL
1. Press the Intercom function button.
2. Dial the extension number and press the CALL softkey OR press the User’s Monitor Key
Note: This will immediately activate the speaker phone of the person you are calling.
*Can’t intercom to a cordless phone
PAGE (to page over all the telephones)
1. Press the PAGE programmed button
The speakers on all idle phones are opened and you can now page to all idle phones.
TO PLACE A CALL ON HOLD
1. Press the Hold function button to place the current call on hold.
The call appearance button will blink green.
While on an active call, you can answer another incoming call by pressing the flashing call appearance that you would
like to answer.
PARK (Park Button programmed on desk phone)
To Park a Call:
1. While on an active call, press an open programmed Park button (ex: Park 1, Park 2, etc)
2. The caller is now parked.
To Retrieve a Parked Call:
1. From Any desk phone with programmed Park keys – Press the “Park” button the caller was parked on
(Ex: Call parked on Park 1, Park 2, etc)
PARK (Park Button not programmed on desk phone)
1. While on an active call, press the Park Softkey and select the park slot – Select 1 – 9 on the dial pad or press 0 for the system
to select a number for you. The system will state the Park number that has been selected or assigned. (remember this
number – this number will be used to retrieve the parked call)
2. The caller is now parked.
To Retrieve a Parked Call:
1. Press “Retrieve” softkey and enter the number selected above.
MUTE
1. While on an active call, press the Mute Function button.
The Mute button lights solid red while muted.
2. To unmute, press the Mute function button again and the red light is removed.
VOLUME CONTROL
1. Press the volume control keys . while the phone is ringing to adjust the ringer volume.
2. Pressing these keys during an active call adjusts the volume of the audio device being used (handset, headset, or speaker).
TRANSFER A CALL
1. Blind Transfer User does not talk to the transfer recipient prior to transferring a call.
a. While on an active call, press the Transfer function button.
b. Dial the transfer recipient’s extension number (or 9 + external number)
c. Press the Transfer Softkey button.
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2. Attended Transfer: User talks with the transfer recipient prior to transferring a call.
a. While on an active call, press the Transfer function button.
b. Press the Attended Softkey.
c. Dial the transfer recipient’s extension number (or 9 + external number)
d. Wait for the user to answer then, announce the call.
**If you receive voicemail and want to go back to the caller, press QUIT softkey and then select the line to return to the
caller.
e. Press the Transfer Softkey
3. To VM: User sends the call immediately to the assigned user’s voice mailbox.
a. While on an active call, press the Transfer function button.
b. Press the To VM Softkey
c. Dial the Transfer recipient’s extension number.
CONFERENCE CALL
Connect up to four parties (including the originator) on one conference call.
While on an active call, press the Softkey Conference.
1. Dial the second party.
External recipient’s number, 9 + 10 digits
Or Internal Number.
2. When the party answers, press the Softkey option in the display for ‘Conference’. 3-Way call is now active.
Note: If you wish to add a fourth party to your conference, proceed with the below steps.
1. Dial your next party.
2. Press the Softkey option in the display for ‘Conference’. All 4 parties are now connected.
Note: You can press the Softkey option in the display for ‘Leave’ to exit a 3-Way conference leaving the other two parties
connected (display will reflect call was transferred). The ‘Leave’ option only appears with a 3-Way Conference. You cannot
‘Leave’ a 4-Way Conference call without disconnecting the entire conference.
ADDING A CONTACT
1. Press the Contacts button
2. Select Personal (Personal is editable / Corporate is not)
Personal stores up to 50 personal speed dial numbers
Corporate lists all the extensions on your phone system
2. Press the Softkey option for ‘Add New’.
3. Enter First Name and Number using the navigator cluster and the number dial pad
**make sure to enter 9 plus the 10-digit number
***Pressing the star key twice will add a space between a 2-word name
4. Press the Save softkey
PERSONAL VOICEMAIL SETUP & FEATURES
SET UP VOICEMAIL:
1. Press the Messages key on your phone. You will hear, “Please enter your passcode. If you are not calling
from your phone press *”
2. Enter your passcode followed by the # sign. The default PIN is normally: Last 4 digits of your main#
3. Follow the prompts to set up your mailbox and change your passcode.
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VOICEMAIL MENU
1 Listen to your Messages 2 Send a message 9 User Options
PERSONAL VMAIL NOTIFICATION:
When new messages have arrived, the ‘Messages’ function button will illuminate red.
TO RETRIEVE A PERSONAL VMAIL MESSAGE:
1. Press the Messages key , “Please enter your passcode. If you are not calling from your phone press *”
2. Enter your passcode followed by the # sign.
LISTENING SHORTCUTS:
While Listening to Messages, you can perform the following actions:
1 Replay 2 Save 3 Delete 4 To return the call 5 Forward 6 Message Information 0 Help
Note: Messages are automatically saved unless deleted
TO ACCESS YOUR PERSONAL VOICEMAIL REMOTELY:
1. If you have a direct dial number, call your direct dial phone number to reach your voicemail.
2. During your voicemail greeting press * and follow the prompt to enter your passcode followed by #.
MESSAGE OPTIONS AFTER INITIAL SETUP:
1. Press the Messages key, “Please enter your passcode. If you are not calling from your phone press *(star)”
2. Enter your passcode followed by the # sign.
3. Press 9
4. You can then select from the following options:
Press 1 to review or change your NAME or GREETING.
Press 2 to review/change your personal(primary) greeting, or Press 4 to review/change your alternate greeting.
Press 2 to change your password.
Press 3 to change your message options.
Press 4 to change your Call Answer options (determine what greeting callers hear or prevent callers from leaving a message after
greeting is played).
Press * to return to the main menu.
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