User

Manual
M1
M1
Index
01 Warranty
02 User Manual
03 Terms & Conditions

Index 1
Warranty
UC Warranty
2-year unconditional warranty

Free filter replacement

No service & visitation charges

How to claim Warranty

1 Open the UC app and go to the Account tab.

2 Tap on My Bookings & select your RO Installation

service booking.

3 Tap on Help at the top & select Claim Warranty.

4 Select the relevant issue & tap on Contact us over

chat on the UC app.

In case you’re unsatisfied, please reach out to us at

+91 1244577306 or [email protected]

Warranty 3
User

Manual
Native M1 Features

Needs no service for Purifier mechanism

2 years* 10 stages**
Superior Filtration, Smart Rinse & Multi-micron technology RO+UV+UF+MTDS boosted with alkaline & minerals, and
ensure you get pure water for 2 years without needing copper-charged filter
service

Maximum purified water up to

12,000 LITRES Pre-Filter Pre-carbon

filter
3-in-1 Alkaline

Mineral Charger

Sediment
RO Membrane UV Light &

filter UF Membrane

2-year unconditional warranty

India's first RO Water Free filter replacement

Purifier that needs

No service charges
no service for 2 years*

Free Free service delivery

8L storage

capacity

Retractable

tray
For hands-free bottle filling.

*Results based on tests conducted under controlled conditions. See "No Service for 2 years" section on page 18.

**M1 with Copper has 10-stage purifier. M1 has 9-stage purifier without copper.
Box contents

1 2

1 Water Purifier machine 4 Ball valve

2 External Sediment Filter Assembly 5 Waste water tube
3 Inlet water tube 6 Power adapter

User Manual 6
10-stage**purifier
process
Raw water

Sediment Filter
External Pre-filter Eliminates coarse &

Eliminates large & physical fine particles.

impurities like sand.

Pre-carbon Filter
Eliminates odour of the water.

Superior RO
Membrane
Eliminates dissolved
impurities & chemicals.
TDS Controller
Retains essential minerals.

4-in-1 Water Health UF Membrane

Booster filter Reduces bacteria & cysts.
Contains alkaline & minerals
cartridges and a Copper boosted
Post Carbon filter which removes
organic compounds & gases.

UV
UV rays kill micro-organisms

Filters & other internal components may differ in appearance.

**M1 with Copper has 10-stage purifier.

User Manual 7
9-stage purifier
process
Raw water

Sediment Filter
External Pre-filter Eliminates coarse &

Eliminates large & physical fine particles.

impurities like sand.

Pre-carbon Filter
Eliminates odour of the water.

Superior RO
Membrane
Eliminates dissolved
impurities & chemicals.
TDS Controller
Retains essential minerals.

3-in-1 Alkaline Mineral UF Membrane

Charger filter Reduces bacteria & cysts.
mproves digestion overall
I ,

health and removes gases.

UV
UV rays kill micro-organisms

Filters & other internal components may differ in appearance.

User Manual 8
Installation
guide

User Manual 9
Prerequisites for

RO installation
Purifier installation should be performed only by a trained UC
professional
An active power supply would be required to dispense water
230V single phase AC connection should be at a maximum distance of
1.5 metres from the point of installation
Input water supply should be at a maximum distance of 2 metres from
the point of installation
Drain for rejected water should be at a maximum distance of 2 metres
from the point of installation
Input water pressure should ideally be in the range of 10-30 PSI.



In case, the pressure is more than 30 PSI or less than 10 PSI, please
use a ‘pressure reducing valve’ or ‘pressure enhancing pump’
respectively. It can be bought at an additional cost.

User Manual 10
Do’s
While connecting the tube, please ensure that it is not bent or
pressed by heavy or sharp objects.

If the power cord is damaged, the power adaptor must be replaced

and not be used again.

In case of any smoke or burning smell, switch-off power, remove the

plug and book the UC service.

Don’ts
Do not install the unit at the following places
Near fire, heater or any flammable material
In front of any heating or cooling device
A place exposed to direct sunlight, rain or snow
A place where the temperature is less than 0°C or more

than 45°C.

Do not plug or unplug the power cord with wet hands and do not put
the cords near stoves or heaters.

User Manual 11
RO installation
procedure
A UC professional will install the unit at the designated place.

However, the installation procedure is mentioned below for your

knowledge and understanding
Choose an installation site as per the prerequisites and wall moun
the unit
Connect a suitable power cord as per the voltage mentioned on the
rating plate
Connect the inlet water tube between source water valve and

machine inlet
Connect the waste water tube to the machine outlet and place the
other end into drainage (please ensure the drain tube is lower than the
level of the installed unit)
Make sure that the water runs into the unit properly and there are no
leakages at any connecting point
Flush the tank twice just after installation to properly clean the
membrane and filters.

User Manual 12
Operating functions

Ring LED
Constant glow

When the tank is full.

Breathing glow

During the purifying process.

Tap lever
To dispense water manually, the tap lever
needs to be pushed and held back as per

the requirement.



To start continuous dispensing or free flow of

water, the lever needs to be pulled up to 90˚
(horizontal) and after the required amount is
filled, it can be pushed back to the original
rest position.

User Manual 13
Cleaning and
maintenance
Storage tank
Shut off the source water valve, empty the water tank
and pull off the power plug
Take down the machine from the wall and remove the
front panel by pressing the snap locks
Carefully disconnect the inlet pipe and float the micro
switch from the tank lid and open the lid
Wipe the water tank with a clean & dry soft cloth
Reassemble and install the unit again.

User Manual 14
Cleaning and
maintenance
External Sediment Filter (ESF)
Shut off the source water valve and remove the water
inlet tube attached to the housing
Rotate the ESF housing to open it from the cap 

for cleaning
Take out the filter cartridge and clean it under the jet of
clean water by rubbing it gently
Wipe the interiors of the housing using a clean & dry
soft cloth
Reassemble and install the unit again.

1 2 3

4 5

User Manual 15
Troubleshooting
Issue What to check Possible solutions

Water is not flowing into Is water available in the
 Ensure that the overhead tank is
the storage tank. overhead tank filled with water
Is the main water supply
 Ensure that the tap is

tap working switched on
Are you unsure about the issue? Contact Urban Company for
professional consultation.

The taste of water is

Is the tank clean Clean the storage tank by
not good. Have you kept the purified water disposing off the current water
in the tank for too long and cleaning it up thoroughly
Are the filters clogged or Contact Urban Company for
damaged? professional consultation.

There are carbon fines Is carbon coming out from the Post- Contact Urban Company for
in the purified water. RO Carbon Filter? professional consultation.

There is external Are the fittings loose Tighten and reassemble all the
leakage in the purifier. Is the water coming out from the tubings, fittings, etc
top of the purifier? Close the tap water valve

and recheck
Contact Urban Company for
professional consultation.

User Manual 16
Terms &
Conditions
Terms & Conditions
This is a summary of the key terms under the purchase of this product
("Product") offered by UrbanClap Technologies India Private Limited
("Company"), to its customers ("Customer") subject to the receipt of
prescribed payment in full and the terms, conditions and exclusions of the
underlying policy. The machine available under the product can be availed
only by registered customers of Urban Company or registered customers
of Urban Company's authorized partners.

The Customer agrees to these terms & conditions which shall be read in
consonance with the Customer terms & conditions found at
www.urbancompany.com/terms and/or the UC mobile application, as
updated from time to time.

General
Once a Customer purchases a Product, we will provide an appliance
and periphery kit items as stated above, free installation of the
appliance, and free uninstallation of any old appliance
Spare parts provided with the Product include all the internal
components and external accessories provided
Cosmetic/ aesthetic/ plastic/ glass parts/ bulbs/ cable/ wiring/ piping/
consumables are not covered under the Product
The Company reserves the right to make design and product changes
in specifications at any time without any obligation to prospective
buyers or Customers of Products previously sold
In the event that a Customer initiates a return request, the Company is
authorized to either provide a replacement product or repair the original
Product, whichever is deemed more feasible by the Company.

Terms & Conditions 18

Installation
The Customer should have a working electrical and water connection
within 1 meter of place of installation prior to installation
The Company does not cover any additional electrical or plumbing
costs during the installation
If input pressure exceeds 30 PSI, you will have to install a pressure­
reducing valve at an additional cost; if pressure is below 10 PSI then
you need to install a pressure enhancing pump at an additional cost
The Company does not cover any additional cost due to the purchase
of pressure changing equipment as they are based on pressure
condition and need to be purchased at the time of installation.

“No Service for 2 years” is tested under the following

conditions
TDS of Input water should be less than 1500 pp
Hardness of input water should be less than 100 pp
Input water turbidity should be less than 1 nt
Total consumption of permeate water is less than 12000 Litre
Product is used for domestic purposes only and not for commercial/
industrial purposes

The Customer agrees and understands that if the above-mentioned

conditions are not met, the Product may require servicing during the
Warranty Period. Subject to the above, the Company shall cover all costs
associated with any servicing requirements that may arise during the
Warranty Period.

Output results from water purifier depends on Inlet water quality.

Terms & Conditions 18

Warranty
NATIVE BY UC UNDERTAKES THIS WARRANTY.

The requirement of Warranty

Should your NATIVE BY UC Product fail due to a defect in material or

workmanship under normal home use during the Warranty Period set
forth below, the Company will repair or replace the Product upon
receipt of proof of original retail purchase
This warranty is valid only for the original retail purchaser of the Product
and applicable only to a product sold in India by the Company or its
authorized partner.

Warranty period:

The Product comes with a 2 year warranty from the date of purchase. The
2 year warranty covers all consumables replacements, electrical issues
and manufacturing defects.

Note: If the original date of purchase cannot be verified from the proof of purchase, the warranty
will begin 2 months after the manufacturing month, which shall be verified based on the serial no./
barcode label on the Product.

What this warranty covers:


The Company offers you warranty for Products sold within the territories of
India and guarantees that the Product is free from defects in material and
workmanship, according to the following terms and conditions

Repairs under warranty shall be carried out by authorized service

personnel or through authorized service centers only. The details of
centralized help lines are provided in the User Manual and can be
accessed through QR code on the Product
The Company's liability under this warranty shall remain valid only if
authorized service personnel or authorised service center has installed
the Product at the location specified in the invoice

Terms & Conditions 19

 In case of repairs or replacement of any part of the unit, this warranty
will thereafter continue and remain in force only for the unexpired
period of the warranty. Replacement of parts will be solely at the
discretion of the Company. In case the replacement of the entire
Product is made, (At the discretion of the Company), a Product of the
the same model shall be provided as replacement; if such model has
been phased out, the equivalent model as determined by the
Companyshall be provided as replacement
In case of repair, the Company shall endeavour to use new parts. If new
parts are not available, then the Company will have every right to repair
that part and replace that part, whichever is possible. The warranty on
replacement Product model / refurbished part shall remain in force only
for the unexpired period of the warranty based on original purchase
The Company reserves the right to retain any part or component
replaced at its discretion in case of a defect discovered in the Product
during the warranty period
If any of the colored internal or external components is replaced, the
Company is committed to ensuring that the shades match the original
or other components. The replaced shades, patterns, or tints may vary
from the Customer's unit due to continuous usage of the unit. Any
matching component changed at the Customer's request other than the
component that is needed will be charged
This warranty will automatically be terminated upon the expiration of
the Warranty Period specified above, even if the Product may not be in
use at any time during the Warranty Period for any reason
Only courts in the state of Delhi and places where the Company has a
branch office shall have jurisdiction over the settlement of any and all
claims and disputes arising under these terms.

What this warranty does not cover

If any part is replaced during the Warranty Period, then the Product’s
warranty continues and not the part’s warranty
The warranty does not cover any physical damage to the machine due
to mishandling on the Customer's end.

Terms & Conditions 20

 Damage resulting from operating the Product in a corrosive
atmosphere or contrary to the instructions outlined in the Products
User Manual
Damage resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes use of parts other than those
approved or specified by the Company
Damage or failure caused by unauthorized modification or alteration or
use for purposes other than the intended purpose
Warranty will become void if any modifications are done to the Product
or if any filters other than the Company’s genuine spare parts are used
Warranty will become void if the Product is repaired by anyone other
than an authorised Company technician or by the Company’s
authorised service centers.
Damage or failure caused by commercial or industrial use, or use of
spurious/fake accessories or components other than those approved
by the Company
Warranty becomes void upon removal, tampering, or alteration of the
serial number/ identification labels on the Productor any of its
components
Any loss or damage to the Product put up for rental or hire purpose
A wilful act or wilful negligence of the customer or his/ her
representative
Warranty is not applicable when used in commercial establishments or
for any industrial use
Aesthetic defects, including but not limited to dents, scratches on
painted, polished, or enamelled surfaces, and broken plastic on ports
and antennae is covered under replacement
Any loss or damage caused to the Product due to theft, burglary,
robbery, and incidents involving or attributable to any earthquake,
storm, and or hurricane, any abuse or misuse of the appliance, effects
of or relating to sand, dust, water, failure to take reasonable care, fire,
flood, lightning, malicious damage, impact, corrosion, battery leakage,
acts of God, animal or insect infestation or intrusion
Any consequential or incidental loss or injury to a person, or loss or
damage to any other item or property, or any incidental, contingent,
special, or any direct or indirect loss and consequential damages
including but not limited to losses incurred due to any delay in
rendering service related to this product and any adverse health effects
arising from the use of the Product.

Terms & Conditions 21