1. What is the primary purpose of a Management Information System MIS?

A. To replace human decision-making

B. To collect, process, and provide information for effective decision-making
C. To manage hardware and software resources
D. To design and develop computer networks

Answer: B

2. Which of the following is NOT a component of MIS?

A. Hardware
B. Software
C. Data
D. Manual ledger books

Answer: D

3. Management information systems MIS

A. create and share documents that support day-today office activities
B. process business transactions e.g., time cards, payments, orders, etc.
C. capture and reproduce the knowledge of an expert problem solver
D. use the transaction data to produce information needed by managers to run the business

4. Which type of system is designed to provide a summary of business operations for top-level
management?

A. Transaction Processing System TPS

B. Decision Support System DSS
C. Executive Information System EIS
D. Knowledge Management System KMS

Answer: C

5. __________ is not a physical component of MIS.

a Operations b Network c Database d input/output

6. Expert system is also known as

a Data b Information c knowledge-based system d None of the above

7. ___________ decides on budgets, set targets, identify trends and develop short-term plans for the
business.
a Strategic management
b operational management
c Tactical management
d All of the above
 8. _____ systems provide knowledge based expert advice to the users

a Expert system b Executive information system c DSS d Strategic IS

9___________ is an organizational function.

a Production b Marketing c Finance d All of the above

10 ______ is a basic function of a system.

a Input b Output c Processing d All of the above

11 Operating System is an example of ______.

a System Software b Application Software c Procedures d None of the above

12 End users and IS specialists comes under ______ resources.

(a) Software Resources b People Resources c Data Resources dNetwork Resources

13. Management information systems MIS

acreate and share documents that support day-today office activities
bprocess business transactions e.g., time cards, payments, orders, etc.
ccapture and reproduce the knowledge of an expert problem solver
duse the transaction data to produce information needed by managers to run the business

14 . ______ is a basic function of a system.

a Input b Output c Processing d All of the above

15 . Operating System is an example of ______.

a System Software b Application Software c Procedures d None of the above

16. End users and IS specialists comes under ______ resources.

a Software Resources b People Resources c Data Resources d Network Resources

17. Which one of the following is not an important characteristic of useful and effective information?
a Accuracy b Timeliness c Completeness d Economy
18. __________ is not a physical component of MIS.
a Operations b Network c Database d input/output

19. What is the primary purpose of a Decision Support System (DSS)?

A. To automate routine tasks

B. To support semi-structured and unstructured decision-making processes
C. To manage transactions in real-time
D. To replace management in decision-making

Answer: B

20 . Which of the following is NOT a characteristic of a DSS?

A. Supports problem-solving for complex decisions

B. Provides routine transaction processing
C. Allows interactive user interfaces
D. Integrates data from multiple sources

Answer: B

21. Which component of a DSS is responsible for processing and analyzing data?

A. User Interface
B. Model Management System
C. Data Management System
D. Knowledge Base

Answer: B

22 . A DSS is primarily used by:

A. Top-level executives for strategic planning

B. Operational staff for daily transactions
C. Middle-level managers for tactical decision-making
D. All levels of management for structured tasks

Answer: C

23. What is a key feature of a DSS that differentiates it from other information systems?

A. Batch processing
B. Interactive and adaptive capabilities
C. Transaction processing
D. Fixed data outputs

Answer: B

24 . Which of the following is an example of a DSS application?

A. Payroll processing system

B. Airline reservation system
C. Risk analysis for investment portfolios
D. Inventory tracking system

Answer: C
25 . In a DSS, the term "What-If Analysis" refers to:

A. A process of transaction recording

B. Analyzing past trends for future predictions
C. Simulating the effects of changes in variables
D. Automating repetitive tasks

Answer: C

26. Which of these tools is often used in a DSS for decision-making?

A. Spreadsheets and simulation software

B. Payroll management software
C. Web browsers
D. Content management systems

Answer: A

27. What is a "Model Base" in a DSS?

A. A repository of data used for analysis

B. A database of mathematical and analytical models used to simulate scenarios
C. A system that generates graphical user interfaces
D. A collection of pre-defined queries for reports

Answer: B

28. Which of the following is NOT an advantage of a DSS?

A. Enhances decision-making speed and quality

B. Reduces reliance on human judgment entirely
C. Provides support for complex problem-solving
D. Enables scenario planning and simulations

Answer: B

29. In a DSS, sensitivity analysis is used to:

A. Automate repetitive tasks
B. Assess how changes in one variable affect outcomes
C. Store data for future use
D. Generate random scenarios

Answer: B

30. Which type of decision is a DSS most suitable for?

A. Fully structured decisions

B. Fully unstructured decisions
C. Semi-structured decisions
D. Routine operational decisions

Answer: C

31. A "Group Decision Support System" (GDSS) is specifically designed to:

A. Assist individual decision-makers in unstructured problems

B. Automate all managerial decisions
C. Facilitate collaborative decision-making among a group
D. Replace traditional transaction processing systems

Answer: C

32. What does a "Knowledge-Driven DSS" focus on?

A. Managing routine tasks

B. Providing expert advice or recommendations
C. Generating real-time financial reports
D. Handling transactional data

Answer: B

33. Backward chaining answers to the question

a what can happen next b why this happened c Both A and B d None of the above

34. Which one of the following is not an important characteristic of useful and effective information?
a Accuracy b Timeliness c Completeness d Economy
 35. Meetings, telephonic calls and social activities are considered as other sources in _____
a MIS b DSS c TPS d EIS

36. _____ =benefits/cost

a Efficiency b Effectiveness c productivity d All of the above

37. What is a Transaction Processing System TPS primarily used for?

A. Supporting strategic decision-making

B. Managing routine business operations and transactions
C. Analyzing business trends and patterns
D. Forecasting future business scenarios

Answer: B

38. Which of the following is NOT a benefit of MIS?

A. Improved decision-making
B. Enhanced communication within the organization
C. Elimination of the need for human resources
D. Better resource management

Answer: C

FILL IN THE BLANKS

1. ______ is used to achieve strategic advantage on competitive organization.

2. Enterprise Collaboration Systems belongs to the category of ______ systems.

3. -------------------------- is responsible for monitoring the transactions that are occurring and
dealing with problems that arise.

4. The primary objective of an MIS is to provide __________ to support decision-making in an

organization.

Answer: information

5. __________ is the process of collecting, storing, and analyzing data for effective decision-making.

Answer: Data management

6. The three major components of an MIS are __________, __________, and __________.

Answer: hardware, software, data

7. A __________ system is designed to handle day-to-day business transactions.

Answer: Transaction Processing

8. ________ decisions deals with strategies generated by decision maker for developing
objectives and allocating resources to accomplish these objectives.

9. ______ refers to a large repository where massive volume of data stored.

10. Executive information system is also called as -----------------------------

11. Physical devices and components come under _____ resources.

12. ________ refers to the processing of collected data to generate required information or
output.

13. Unstructured decisions are also called as -----------------------------

14. IRM stands for ______.

15. An Enterprise Resource Planning (ERP) system integrates __________ across all departments in an
organization.

Answer: business processes

16. The __________ component of MIS provides tools for analysis and interpretation of data.

Answer: software

17. A Decision Support System (DSS) helps in making __________ and __________ decisions.

Answer: semi-structured, unstructured

18. __________ is the process of designing and maintaining an environment in which

individuals working together in groups and accomplishes certain predefined aims.

19. ________ decisions deals with strategies generated by decision maker for developing
objectives and allocating resources to accomplish these objectives.

20. ________ refers to the processing of collected data to generate required information or
output.
21. The Structured Decisions are also called as -----------------------------

22. A Customer Relationship Management (CRM) system focuses on improving __________ with
customers.

Answer: relationships

23. __________ is the process of discovering patterns and insights from large datasets.

Answer: Data mining

24. In an MIS, information should be __________, __________, and __________ to ensure its
usefulness.

Answer: accurate, timely, relevant

26. ______ refers to a large repository where massive volume of data stored.

27. _______ means processed data that helps in planning and organizing.

28. Forward chaining answer the question ------------------------------.

29. ______ is long-term decisions

30. Enterprise Collaboration Systems belongs to the category of ______ systems.