Junior High School

Grade 7

Technology and Livelihood Education

TLE/TVE/TVL PACKETS
Performance Assessment in Competency-based Knowledge and Essential Technical Skills

Computer System Servicing NC II

Quarter 4 – Week 1-

Apply Quality Standards

(AQS)

1. Excellent

- Very Good

- Good

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 GRADE 7 SPTVE (ICT)- APPLYING QUALITY STANDARDS

Welcome back to learning!

How are you today? Now that you are in Grade 8, study more and
continue to strive harder while learning at home. This course leads to
COMPUTER TECHNOLOGY. You are expected to demonstrate an
understanding of the underlying concepts in applying quality standards
(TLE_IACSS9-12AQS-IA-1) activities following industry standards. Have fun
and explore new and interesting things in Computer System Servicing.

ICON WHAT WILL YOU LEARN

LESSON 1: APPLYING QUALITY STANDARDS

LO 1. Assess quality of received materials

At the end of this lesson, you are expected to:

1.1 Obtain work instruction in accordance with standard operating procedures
1.2 Check the received materials against workplace standards and
specifications
1.3 Identify and isolate faulty materials related to work
1.4 Record and/ or report defects and any identified causes to the supervisor
concerned in accordance with workplace procedures
1.5 Replace faulty materials in accordance with workplace procedures

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 LO 1.1 Obtain work instruction in accordance with standard operating
procedures

ICON WHAT DO YOU ALREADY KNOW

Exercises 1.1

https://tinyurl.com/SOP-Icon

ICON LET US STUDY

WORKPLACE STANDARD OPERATING PROCEDURES

A standard operating procedure (SOP) is a set of step-by-step instructions

compiled by an organization to help workers carry out complex routine operations.
SOPs aim to achieve efficiency, quality output and uniformity of performance,
while reducing miscommunication and failure to comply with industry regulations.

Computer Laboratory Workplace Standard Operating Procedures

1. Use the computers for academic purposes only. Use only the computer
assigned to you.
2. All equipment must be used in a manner consistent with the school policies
and copyright laws. Misuse of either may result in disciplinary action and
possible fines.
3. Do not interchange the hardware components of your computer with other’s
computer.
4. Check and test the computer units in the laboratory. List down the materials
that are functional and non-functional.
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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 5. Maintain the materials/equipment/tools in the computer laboratory. Help
maintain the computer units and their accessories. Report the problems that
you may encounter when using your computer. Replace faulty computer parts.
6. Follow computer laboratory rules. (Learn to follow set of computer laboratory
rules before, during and after using your computer to ensure its maintenance).
7. Always refer to the rubrics when assessing your outputs.

Computer Laboratory Policies and Procedures

1. The laboratory is open between 8:00am and 5:00pm, Monday to Friday. The
non-ICT teachers may request for special schedule two days before their
classes in order to be accommodated in the laboratory. Maximize your regular
PC Operation schedules.
2. All computer users must sign in the logbook provided at the laboratory. This
information is used to track laboratory usage and determine when additional
equipment is needed.
3. Wear your school Identification Card (ID) at all times when using the computer
equipment.
4. Most students are in the laboratory to work. Refrain from noise and disruptive
behavior.
5. Put your things/bags in your locker/cabinet or designated place.
6. Do not take foods and beverages in the laboratory - spillages on computer
equipment can be disastrous. Treat the equipment as your own.
7. Maintain cleanliness and orderliness. Return the chairs to their proper places
before leaving the laboratory.
8. Logout when you leave the laboratory.
9. Lab staff may instruct anyone violating the rules to leave the laboratory.

Policies and Procedures in Using Your Computer

1. Always scan your flash drive before opening them. Report any strange
messages on the computer. These messages may indicate virus infection.
2. Always save your work and make a backup of your work.
3. Do not install any software on the computers without permission. It will be
deleted immediately and without notification.
4. Do not change any of the software settings used on the computers. These
include things such as start-up files, terminal settings, network configurations.
5. Do not attempt to add, disconnect, attach, borrow and/or remove any
hardware components to/from the computers.
6. Do not personalize your computer by
 installing screen savers
 changing the desktop background
 changing video and audio settings
 adding, changing or moving icons on the desktop.
7. Report to the teacher any problem about your computer for immediate action.

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Exercises 1.2
A. Enumerate at least five (5) Standard Operating Procedures while using computer.

1.

2.

3.

4.

5.

B. Enumerate at least five (5) computer laboratory policies and procedures.

1.

2.

3.

4.

5.

Activity 1.1

Observe carefully how each member of your family or person at home used
their computer/gadgets or how they behave inside computer shop. Summarize your
observations while answering the questions below.

1. Do your parents/guardian have any guidelines in using the computer/gadgets

at home? If Yes, list down top 3 policies. If No, create 3 own guidelines in
using your gadgets.
______________________________________________________________
______________________________________________________________
______________________________________________________________

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 ______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

2. Effect with positive and negative implications if the guidelines or policies were
followed and not followed.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
3. Why is it important to know the standard operating procedures in using
computer and how to use them?
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
________________________

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 ______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

Scoring Rubric.
Criteria 5 3 1
The ideas were clearly The ideas were barely The idea was not
Clarity
presented. presented. clearly presented.
The description was
The description was The description was
Organized barely clear and
clear and organized. not clear.
organized.
The content was The content was barely The content was not
Content
explained clearly. explained. explained clearly.

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Activity 1.2
Name: ___________________________ Grade & Section: __________

Create one policy or guideline applicable inside computer laboratory room or

computer shop. Illustrate it by drawing the scenario where you can apply the
selected policy or guideline. Use this activity sheet to do the task.

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 ICON HOW MUCH HAVE YOU LEARNED

Self-Check 1.1

Name: ___________________________ Grade & Section: __________

True or False. Write your favorite shoes brand if the statement is correct and FALSE
if otherwise. Write your answer on the space provided.

________ 1. All equipment must be used in a manner consistent with the school
policies and copyright laws.
________ 2. Interchange the hardware components of your computer with the
other computer unit.
________ 3. Listing down functional and non-functional materials is one way to
check and test the computer units in the laboratory.
________ 4. You can help to maintain the computer units and their accessories by
hiding the problems that you may encounter when using your
computer.
________ 5. All computer users must sign in the logbook provided at the
laboratory to track laboratory usage and determine when additional
equipment is needed.
_______ 6. While working in the laboratory make noise and show disruptive
behavior.
_______ 7. Do not take foods and beverages in the laboratory - spillages on
computer equipment can be disastrous.
_______ 8. Maintain cleanliness and orderliness by returning the chairs to its
proper places before leaving the laboratory.
_______ 9. Unplug immediately the computer unit to turn it off.
_______ 10. Personalize your computer by installing screen savers, changing the
desktop background, changing video and audio settings, and adding,
changing or moving icons on the desktop.

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 LESSON 1: APPLYING QUALITY STANDARDS
LO 1. Assess quality of received materials

At the end of this lesson, you are expected to:

1.1 Obtain work instruction in accordance with standard operating procedures
1.2 Check the received materials against workplace standards and
specifications
1.3 Identify and isolate faulty materials related to work
1.4 Record and/ or report defects and any identified causes to the supervisor
concerned in accordance with workplace procedures
1.5 Replace faulty materials in accordance with workplace procedures

LO 1.2 Check the received materials against workplace

standards and specifications

ICON WHAT DO YOU ALREADY KNOW

Exercises 1.3
Let’s Try!

Motherboard

Keyboard

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Mouse System Unit
Images link: https://tinyurl.com/computer-parts

Name: Grade & Section:

Instructions:
Are you familiar with these pictures? _______
Based on what you can see on the images, classify it if the computer parts are in good
condition or not. Write the name of the parts which belong to good quality and the damage
one in a not good quality. Write a short reason beside the name of the device why you
considered it as a good condition and not in a good condition. We will check if you have a
good vision in checking those parts.

Good Quality Not Good Quality

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Characteristics of Materials Used in Specific Projects

The student must relate material properties to product and process quality.
These are the factors that must be taken into consideration when choosing the right
material for their components and assemblies:

1. Selection of material
Material selection is one of the most common tasks for
design engineering. The ability to assess the material’s impact
on the performance of a product is crucial for reliable
performance. Sometimes, buyers are also considering the label
or name of the company which are producing great quality of
materials and are known in the market. Examples are the name
HP for printer and Intel for some computer hardware.

2. Testing of material
The testing of material properties is widely understood to
be the key to obtaining data for a project, performing failure
analysis, or understanding material interactions. Material testing
also provides information on the quality of incoming and
outgoing products. Inspection test equipment and techniques
are demonstrated for a wide range of materials and assemblies
during the class. This provides the participants with both knowledge of the common
failure modes.

3. Cost of material
The cost of material is also considered when buying or selecting materials
for a specific project. The amount may vary but never taken for granted the quality
and the reliability of the material. Will you buy material which is less expensive but
worst quality? Will you buy material which you cannot afford? People look for places
which can meet their standards and right cost for materials to buy.

Characteristic of common materials for increased security is also a great factor in

the design and planning process. Evaluation of longevity criteria and assessment of site
environmental factors are vital to project planning.

Specific knowledge about the project and general common sense must dictate
design and material selection. Although many materials can offer enhanced protection,
often
Grade 7– Technology andthe most Education
Livelihood cost-efficient and System
(Computer readilyServicing
available P a greasonable
NC II)material that provides e 12 | 26life
Competency: Assess Quality of Receiving
expectancy Materialsmust be considered.
for the project
(TLE_IACSS912AQS-1)
 Before planning and designing takes place, you should evaluate the material
options and system requirements. Teachers should add several useful reference
manuals to their libraries such as installation of hardware, networking,
troubleshooting as well as basic PC Operation and Internet for additional information
that the students may use in their projects.

The characteristic of the materials to be used for specific project must be:

 of good quality

- This is the most important factor when choosing materials to buy.

Products with good quality are long-lasting and safe to use
because you know that it follows certain standards before being
commercialized.

 reliable
- It means that you can be sure that it will perform its function
well, will operate safely and will give the best it could give.

 suitable for the application/purposes

- Choose the materials which are very necessary to make the
project possible. Making a list of products/materials to buy is a
good trait of a wise consumer. Products which are not to be
used must be crossed out.

 low cost
- It doesn’t mean that you will choose for the less expensive one
and exclude the quality. Low cost means you can afford to buy
the materials without hurting your pocket and assure of better
quality.

Knowing what is the specific characteristic of a certain material is very

important. It would give you the idea on how would you identify the different
components as well as its defects. A good quality materials, devices and equipment
are long-lasting and safe to use because it follows certain standards before being
commercialized. It is reliable, suitable for certain purposes and even low costs.
In checking
Grade 7– Technologythe
and received materials,
Livelihood Education remember
(Computer to familiarize
System Servicing NC II) P aspecifications,
the device g e 13 | 26
Competency: Assess Quality of Receiving Materials
qualities of a good condition devices and the device manuals in accordance with the
(TLE_IACSS912AQS-1)
workplace standards and specifications
 ICON LET US APPLY WHAT YOU HAVE LEARNED

Activity 1.3
I. Enumerate the following.

1. Give three factors to be considered when choosing the right material?

______________________________________________

______________________________________________

______________________________________________

2. Give three characteristics of materials to be used for specific project?

______________________________________________

______________________________________________

______________________________________________

II. What do Good Quality means?

______________________________________________

______________________________________________

______________________________________________

Activity 1.4
As a student you must relate material properties to product and process
quality. You have able to enumerate the factors and characteristics that must be
taken into consideration when choosing the right materials for your components and
assemblies. List 2 factors and characteristics and write how these factors can affect
your work? Why is it important in choosing the right materials for your components
and assemblies?

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Factors:

1. ______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

2. ______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

Characteristics:

1. ______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

2. ______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 ICON HOW MUCH HAVE YOU LEARNED

Performance Task 1.1

Instructions:
1. Look and select three (3) any tools present in your area.
2. Identify the name of the tool and its usage.
3. Considering the factors of assessing quality materials, discuss your
observations as to the functionality of the tools whether it is in a good
condition/quality or not.
4. Draw or post a picture of the tools you have chosen.
Observations
The tool is used
Name and Picture of the Tool (Is the tool in a Good
for?
Quality or Not? Why?)

Scoring Rubric.
Criteria 5 3 1
The ideas were clearly The ideas were barely The idea was not
Clarity
presented. presented. clearly presented.
The description was
The description was The description was
Organized barely clear and
clear and organized. not clear.
organized.
The description was The description was There were no
Illustrations
illustrated clearly. barely illustrated. illustrations made.

Grade 7– Technology and Livelihood Education (Computer System Servicing NC II) P a g e 16 | 26

Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 LESSON 1: APPLYING QUALITY STANDARDS
LO 1. Assess quality of received materials
At the end of this lesson, you are expected to:
1.1 Obtain work instruction in accordance with standard operating procedures
1.2 Check the received materials against workplace standards and
specifications
1.3 Identify and isolate faulty materials related to work
1.4 Record and/ or report defects and any identified causes to the
supervisor concerned in accordance with workplace procedures
1.5 Replace faulty materials in accordance with workplace procedures

ICON WHAT DO YOU ALREADY KNOW

Exercises 1.4

Let’s Hunt

Look around your house to find things and classify if it is a tool, material or equipment. Draw
and label 2 pictures for each box and give a brief description about the status of the material,
tool and equipment.

Tools

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Materials

Equipment

Questions:
1. Based on what you’ve done, what is a tool? An equipment? A material?
______________________________________________________________
______________________________________________________________
______________________________________________________________
______
______________________________________________________________
______________________________________________________________
______________________________________________________________
2. How did you identify the condition of the device, materials and equipment?
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
__________

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Fault Identification and Reporting

These are the things to be considered when:

A. Receiving Materials:
1. Match the packing slip to the items received and ensures that the materials are
destined on tour department.
2. That you are receiving the materials indicated on the purchase order with
regard to quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding installation and/or set-up of equipment are met.

B. Receiving Reports
Whenever goods are received:
1. The person receiving the
goods must document, using
the administrative software,
that all goods were received
for each requisition before
any payment can be made to
the vendor.

2. Any exceptions must be

noted so that partial payments can be processed or
defective goods can be returned.

C. Return of Merchandise

When merchandise is received which is incomplete or defective, the

supervisor will return the materials to the supplier or to the store where it was bought
and make an arrangement with the vendor for replacement.

D. Make an Inventory Report of the Materials

All materials received must be listed and be reported to monitor how many
materials are already on hand, purchased or damaged.
Effective management checks are an important means of providing assurance
of the integrity and security of the benefit processes. They are also useful in
identifying training needs; indicating possible weaknesses in procedure and ensuring
the section meets its accuracy target set for Best Value Performance Indicators
purposes.

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Methodology

The teacher will be the assessor. Students will be randomly assigned that will:
1.) act as Quality Checker; 2.) responsible for monitoring and coordinating the
checking arrangements and; 3.) must generate reports when receiving the
equipment.

The Quality checker will record the date of receipt, name of the materials
purchased, quantity, official receipt number, signature of the person who bought the
materials and signed his name afterwards. The Quality checker will identify if the
materials are in good condition or damage and /or needing for replacements. This
will also be recorded on his report.

Feedback

Once the Quality checker has completed all the reports, the assessor will check if the
Quality Checker provides all the data needed in the report.

Example of Log Report (to be completed by the Quality checker)

Date Item Quality

O.R. # Quantity Signature
Received Name Checker

Example of Assessment of Materials Received (to be completed by the Quality

checker)

Quality Checker: Date:

Total no. in Total no.

Item Name Comments
Good Condition of Errors

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 USING AN INVENTORY FORM
Inventory Form is a sheet which contains the lists of equipment, tools and
materials inside the computer laboratory. It is used to record reports on the status
(faulty/functional/replaced) equipment, tools and materials in the computer
laboratory.
Sample Inventory Form:
Student’s Name:_________________________________________ Date: ______________
Working Area No.:________________________________________ Time Started: ________
Time End: ___________
INVENTORY of TOOLS, MATERIALS AND EQUIPMENT
TOOLS
Name Specifications Quantity Remarks

EQUIPMENT
Name Specifications Quantity Remarks

MATERIALS
Name Specifications Quantity Remarks

Student’s Signature: ________________________

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Teacher’s Signature: __________________________

Exercises 1.5

As a student or a technician, what are the things you must consider when
identifying and isolating faulty materials related to computer works/tasks?
___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

What are the materials you need to report the faulty materials, tools and equipment?

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________.

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Activity 1.5
You are assigned to be the Quality checker for the Month of August. Make a Log
Report, and Assessment Report using the following data below. Make sure you will
record all the items listed and if they were in good condition or not. Write your
answers on a sheet of paper.

1. - August 9, 2020
- 5 Hard disk, 2 128MB SDRAM memory chips
- Received from Jun Salcedo (PC chain), OR #20256
- Found out that 1 Hard disk has error need for replacement

2. - August 15, 2020

- Refill ink cartridge from STARINK Shop, OR# 5623

3. - August 20, 2020

- 10 PS/2 keyboard, 10 Optic mouse, 2 power supply
- Received from Allan Rivera (Octagon), OR#12544
- 3 defective keyboard need replacement

4. - August 28, 2020

- 2 CD-Rom drive
- Received from Jun Salcedo (PC Chain), OR#20400

Scoring Rubric.
Criteria 5 3 1
The ideas were clearly The ideas were barely The idea was not
Clarity
presented. presented. clearly presented.
The report was clear The report was barely The report was not
Organized
and organized. clear and organized. clear and organized.
Illustrations The report was The report was barely There were no

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 illustrated clearly. illustrated. illustrations made.

Self-Check 1.3

True or False
Direction: Write the name of your pet if the statement is correct and FALSE if
otherwise.

______1. Quality is something as accepted as a basis for comparison.

______2. Buyers are also considering the label or name of the company which are
producing great quality of materials and are known in the market this
factor is called cost of materials.
______3. When we test for cause and effect relationships of two variables that are
related we used scattered diagram.
______4. Material testing also provides information on the quality of incoming and
outgoing products.
______5. When choosing the right material for their components and assemblies
one of the factor is durability.
______6. Specific knowledge about the project and general common sense must
dictate design and material selection.
______7. Before planning and designing takes place, you should select the material
options and system requirements.
______8. Durability means that you can be sure that it will perform its function well,
will operate safely and will give the best it could give.
______9. Making a list of products/materials to buy is a good trait of a wise
consumer.
______10. Histogram help organize data by category.

Performance Task 1.2

Directions: Fill up the inventory form using the tools, equipment, materials you could
find in your home. Identify its name, specification or describe the items being found,
for quantity count how many are there and for remarks just label it good or damage
condition.

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Student’s Name:_________________________________________ Date: ______________
Working Area No.:________________________________________ Time Started: ________
Time End: ___________
INVENTORY of TOOLS, MATERIALS AND EQUIPMENT
TOOLS
Name Specifications Quantity Remarks

EQUIPMENT
Name Specifications Quantity Remarks

MATERIALS
Name Specifications Quantity Remarks

Student’s Signature: ________________________

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)
 Teacher’s Signature: __________________________

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Competency: Assess Quality of Receiving Materials
(TLE_IACSS912AQS-1)